BlueShamu330s
Topic Author
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FlyGlobespan In Meltdown?

Sat Apr 21, 2007 2:50 am

I have been told today that, apparently, the reservations and PR departments are in a state of near-meltdown with staff not being able to cope with fielding calls from customers who have either travelled on FlyGlobespan and not received the class of service they paid for or who are innundating the reservations department with enquiries as to why the levels of service in the class they have booked has been changed or flight schedules have been altered without notice .

Biggest gripes include changes of aircraft without notice, changes of service from that advertised and paid for in goodwill, and advertised non-stop flights which have now become direct flights with an intermediate stop. Biggest complaint has been from people who have paid the full FlyGlobespan business fare for 50" pitch and all the trimmings only to find at check-in that they are in seats with what FlyGlobespan calls "Generous Seat Pitch," or 38".

Today I have been told that the Neos aircraft coming on lease are needed so urgently for the network that the FlyGlobespan business class may well not make it into these aircraft either.

Some in the reservations department are convinced that some of the calls are from "Watchdog" to see how FlyGlobespan are responding to the mess.

This really does remind me of the Globespan/Excalibur/SkyJet DC10 debacle which took Excalibur under.

I honestly do hope for the sake of all, this is not the case.

Shamu
So I drive a 4x4. So what?! Tax the a$$ off me for it...oh, you already have... :-(
 
GLAGAZ
Posts: 1844
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RE: FlyGlobespan In Meltdown?

Sat Apr 21, 2007 3:10 am

I can believe it. I have relatives flying out to Orlando from Glasgow next Thursday and GSM have already given them some compensation. Whether they would have received the compensation if I hadn't told them to phone and find out if they would be getting their premium economy seats on the 767 like they asked for is a different matter. So the fact that compensation has arrived would suggest that the flight will be operated by the 757.

Their expansion recently has been so messy. It hasn't been focused at all. I truely hope they get their ideas sorted out as if Scotland loses them, well, there will be a hell of a lot of gaps to fill!!

Gaz
Neutrality means that u don't really care cos the struggle goes on even when ur not there, blind and unaware
 
jmc757
Posts: 1205
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RE: FlyGlobespan In Meltdown?

Sat Apr 21, 2007 3:21 am

Quoting BlueShamu330s (Thread starter):
This really does remind me of the Globespan/Excalibur/SkyJet DC10 debacle which took Excalibur under

Yes it does. I mentioned it on the other flyglobespan thread the other day. I really hope this doesn't go down the same route as it did in 1996, I don't think it will, but you think the Globespan management would have learned at least something from the past. Whoever made the descision to send those 767s to India wants shooting. It may be making them shedloads of £££ but at what cost to their core business?
 
Daleaholic
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RE: FlyGlobespan In Meltdown?

Sat Apr 21, 2007 5:12 am

Quoting BlueShamu330s (Thread starter):
Excalibur

Does anybody know where I can find a picture of Excalibur's livery? I flew on them once and seem to recall a green colour scheme. Blast from the past or what? Big grin

Thanks,
Paul
Religion is an illusion of childhood... Outgrown under proper education.
 
BlueShamu330s
Topic Author
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RE: FlyGlobespan In Meltdown?

Sat Apr 21, 2007 5:29 am

Quoting Daleaholic (Reply 3):
I flew on them once and seem to recall a green colour scheme.

It was black and green inside and, I seem to recall, the first operator to have recaro seats on an A320. The perception was definitely that there seemed to be more room than other charter carriers.


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Shamu
So I drive a 4x4. So what?! Tax the a$$ off me for it...oh, you already have... :-(
 
bwaflyer
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RE: FlyGlobespan In Meltdown?

Sat Apr 21, 2007 5:35 am

Quoting Daleaholic (Reply 3):
Does anybody know where I can find a picture of Excalibur's livery? I flew on them once and seem to recall a green colour scheme. Blast from the past or what?

From the photo database;


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jmc757
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RE: FlyGlobespan In Meltdown?

Sat Apr 21, 2007 5:40 am

Quoting BlueShamu330s (Reply 4):
It was black and green inside and, I seem to recall, the first operator to have recaro seats on an A320. The perception was definitely that there seemed to be more room than other charter carriers.

I think they had a 180Y config just like everyone else, maybe it was the seats that gave that perception. That said, they had an excellent reputation as being a quality airline, right up until the long haul started.
 
BlueShamu330s
Topic Author
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RE: FlyGlobespan In Meltdown?

Sat Apr 21, 2007 5:51 am

Quoting Jmc757 (Reply 6):
I think they had a 180Y config just like everyone else, maybe it was the seats that gave that perception. That said, they had an excellent reputation as being a quality airline, right up until the long haul started.

And as they say on Crimewatch....please, don't have nightmares, but.........here she is


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Shamu
So I drive a 4x4. So what?! Tax the a$$ off me for it...oh, you already have... :-(
 
rdwootty
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RE: FlyGlobespan In Meltdown?

Sat Apr 21, 2007 5:53 am

Very worring as selling a product that does not exist does not do the business any good at all.The seat plans are worthless and it will be a real muddle at checkin and then when they get on board God help the crews.What a pity that they decided to make money and sod the passengers
 
fly_yhm
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Joined: Fri Dec 01, 2000 1:12 pm

RE: FlyGlobespan In Meltdown?

Sat Apr 21, 2007 10:04 am

Hopfully they can get this sorted out over the next few weeks.
Where will you spend eternity? He,s more real then you think!!!!!
 
MattRB
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RE: FlyGlobespan In Meltdown?

Sat Apr 21, 2007 10:33 am

Quoting Fly_yhm (Reply 9):
Hopfully they can get this sorted out over the next few weeks.

That would be nice since they're supposed to be starting service out of YHM come May 1.
Aviation is proof that given, the will, we have the capacity to achieve the impossible.
 
fly_yhm
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RE: FlyGlobespan In Meltdown?

Sat Apr 21, 2007 11:28 am

Quoting MattRB (Reply 10):
That would be nice since they're supposed to be starting service out of YHM come May 1.

Exactly
Where will you spend eternity? He,s more real then you think!!!!!
 
BHD
Posts: 183
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RE: FlyGlobespan In Meltdown?

Sat Apr 21, 2007 6:29 pm

Quoting BlueShamu330s (Thread starter):
as to why the levels of service in the class they have booked has been changed or flight schedules have been altered without notice

This is also being discussed on the following thread .

I have also raised the concern there of paying for a product that you do not receive on the day of travel - i myself am flying GSM from BFS-SFB in prem economy whilst parents are in business class. i just hope a great holiday that has been planned for such a long time isn't ruined by an airline look to raise a quick buck!

Woody
 
Boeing74741R
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RE: FlyGlobespan In Meltdown?

Sun Apr 22, 2007 2:38 am

When I first heard of GSM's ambitious expansion plans last year I thought to myself that it was a disaster waiting to happen. At the time they had just launched GLA-SFB and suddenly they were expanding long-haul like there was no tomorrow, and came to the conclusion that they were expanding too quickly!

Nearly a year down the line and they are in a mess! Their long-haul fleet, or more like whatever a/c is there for long-haul ops, is in a mess! 737s are frequently being sent across the pond vice 757s/767s and the fleet is being changed all the time.

What they seem to haven't realised is that long-haul ops is a completely different ball game to short-haul ops which they have done well in and that customers expect what they have paid for (i.e. Business Class, not PE as a substitute; non-stop , not having to re-fuel in places like YQX).

This is going to be the death of GSM if they keep going on like this and its a shame really, considering the many links that they have created, especially from Scotland. Having said that I wouldn't fly with them long-haul as it is!!!
 
acelanzarote
Posts: 458
Joined: Wed Nov 09, 2005 10:52 pm

RE: FlyGlobespan In Meltdown?

Sun Apr 22, 2007 5:21 am

Have seen GSM have annouced they will fly from Durham Tees Valley to lanzarote
plus a number of other new locations Winter 2007/2008, guess this will require another 737
from???
Just hope they get sorted soon as have enjoyed flying them, have met
lots of people here who have flown them and enjoyed the service
but it won't take much to lose custom if bad stories start to appear
in the press etc...

Cannot understand the 767's, no sooner did they arrive than they got
leased out!!!
from the Island with sun and great photo's.. Why not visit Lanzarote
 
by188b
Posts: 549
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RE: FlyGlobespan In Meltdown?

Sun Apr 22, 2007 6:51 am

Quoting Acelanzarote (Reply 14):
Have seen GSM have annouced they will fly from Durham Tees Valley to lanzarote
plus a number of other new locations Winter 2007/2008, guess this will require another 737
from???
Just hope they get sorted soon as have enjoyed flying them, have met
lots of people here who have flown them and enjoyed the service
but it won't take much to lose custom if bad stories start to appear
in the press etc...

Cannot understand the 767's, no sooner did they arrive than they got
leased out!!!

The shorthaul fleet seems to be performing well, one 737-700 just arrived and another ordered, also rumours abound that 2 x 737-900 have been ordered. Its the longhaul side of things that seems to be letting GSM down. However lets see what happens during Summer. 2 ex-KLM 767-300 have been leased from Neos and it seems that they will be fitted with business class seats from the current 280Y coniguration. There seems to be confusion about the remaining 2 x 757-200 to join GSM for summer 2007, Latest Rumours suggest that they will also be sourced from Icelandair. Also they have ordered 2 x 787 for delivery March 2010 which should go a long way to enhance their reputation.
next flights : BD LHR-TXL J, FR SXF-STN Y, SN BRU-LHR Y, MA LHR-BUD Y, BA BUD-LHR J, BA LCY-SNN-JFK J, BA JFK-LHR J, BA
 
GCDEG
Posts: 317
Joined: Wed Jan 25, 2006 3:42 am

RE: FlyGlobespan In Meltdown?

Sun Apr 22, 2007 7:36 am

Quoting Boeing74741R (Reply 13):
737s are frequently being sent across the pond vice 757s/767s and the fleet is being changed all the time.

Let's get some perspective here - Firstly the 737's were substituted for 6 Saturdays between December and January on GLA-SFB's (once on a MAN-YYZ i think) hardly "frequently sent across the pond". Secondly the services to BOS were advertised as being operated by the 737 so if you end up with a 757 then to me that would be a plus. Thirdly passengers received compensation for not receiving what they expected. Let me also make clear I am in no way defending the longhaul operation. Because it is a mess. No doubt about it. However let's see what pans out over the coming months.

Quoting Boeing74741R (Reply 13):
What they seem to haven't realised is that long-haul ops is a completely different ball game to short-haul ops which they have done well in

Falls on deaf ears my friend.

Quoting Acelanzarote (Reply 14):
Cannot understand the 767's, no sooner did they arrive than they got
leased out!!!

I can - money!

Quoting Acelanzarote (Reply 14):
Have seen GSM have annouced they will fly from Durham Tees Valley to lanzarote
plus a number of other new locations Winter 2007/2008, guess this will require another 737
from???

Not necessarily - the winter schedule for the remaining bases hasn't been announced yet. Not as if there won't be any 737's lying about to choose from.

Quoting BY188B (Reply 15):
The shorthaul fleet seems to be performing well

Short haul does indeed perform very well and is very stable.

Quoting BY188B (Reply 15):
There seems to be confusion about the remaining 2 x 757-200 to join GSM for summer 2007, Latest Rumours suggest that they will also be sourced from Icelandair.

Correct. That's the plan.

Quoting BY188B (Reply 15):
However lets see what happens during Summer

Exactly.
The best thing invented - Winglets!
 
highpeaklad
Posts: 510
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RE: FlyGlobespan In Meltdown?

Sun Apr 22, 2007 6:44 pm

Anyone have any pics of the flyglobespan cabins? I was thinking of trying the business class , but if you only get 38", BA might be better value. The website is a bit crap.

I like the way they don't tell you the LPL-JFK flight isn't non stop 2 days a week.

Chris
Don't try to keep up with the Joneses - bring them down to your level !
 
GLAGAZ
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Joined: Sat Feb 28, 2004 5:42 am

RE: FlyGlobespan In Meltdown?

Sun Apr 22, 2007 6:52 pm

Quoting Highpeaklad (Reply 17):
The website is a bit crap.

Yup.

Quoting Highpeaklad (Reply 17):
I like the way they don't tell you the LPL-JFK flight isn't non stop 2 days a week.

If you try to book flights on the route then it does tell you what flights operate via Knock.

Gaz
Neutrality means that u don't really care cos the struggle goes on even when ur not there, blind and unaware
 
jmc757
Posts: 1205
Joined: Thu Mar 09, 2000 3:36 am

RE: FlyGlobespan In Meltdown?

Sun Apr 22, 2007 8:28 pm

Quoting BlueShamu330s (Reply 7):
And as they say on Crimewatch....please, don't have nightmares, but.........here she is

Ahhh the memories! Taxied round Orlando International in it once upon a time....
 
BlueShamu330s
Topic Author
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RE: FlyGlobespan In Meltdown?

Sun Apr 22, 2007 8:44 pm

Quoting Jmc757 (Reply 19):
Taxied round Orlando International in it once upon a time....

Ha Ha, which reminds me how it was referred to, in some quarters, as the DC180 because of all the returns to stand it did!!  Big grin

Shamu
So I drive a 4x4. So what?! Tax the a$$ off me for it...oh, you already have... :-(
 
SunCEO
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RE: FlyGlobespan In Meltdown?

Sun Apr 22, 2007 9:02 pm

Personally I find the Knock flights the most worrying, operating long haul flights from a regional airport (albeit en route from liverpool) is not a good idea, especially within the low cost model, less money selling only a few seats! I think GSM have been far too ambitious in their plans, and by the sounds of it they need to scale back or their reputation is in jeopardy!

SunCEO.
 
GLAGAZ
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RE: FlyGlobespan In Meltdown?

Sun Apr 22, 2007 9:27 pm

Quoting SunCEO (Reply 21):
Personally I find the Knock flights the most worrying, operating long haul flights from a regional airport (albeit en route from liverpool) is not a good idea, especially within the low cost model, less money selling only a few seats! I think GSM have been far too ambitious in their plans, and by the sounds of it they need to scale back or their reputation is in jeopardy!

I was skeptical of the NOC flights too. But apparently they are selling extremely well in both directions.

Gaz
Neutrality means that u don't really care cos the struggle goes on even when ur not there, blind and unaware
 
GLAGAZ
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RE: FlyGlobespan In Meltdown?

Sun Apr 22, 2007 9:34 pm

http://www.airlinequality.com/Forum/flygspan.htm

1 star, 1 star, 1 star etc etc....Lots of unhappy passengers there.

Gaz
Neutrality means that u don't really care cos the struggle goes on even when ur not there, blind and unaware
 
sawtooth
Posts: 171
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RE: FlyGlobespan In Meltdown?

Sun Apr 22, 2007 9:51 pm

NOC have also said that half the seats up to October have already been sold and that the JFK and possibly the BOS service will go year round. So that beats a lot of expectations, what passengers will think of the quality of the service remains to be seen.

http://www.mayoadvertiser.com/index.php?aid=1600
 
alangirvan
Posts: 522
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RE: FlyGlobespan In Meltdown?

Mon Apr 23, 2007 12:37 pm

GSM seem to have made long haul needlessly complicated by operating planes with too many classes, to what are mainly leisure destinations.

It is great that GSM is having a go at operating from LPL, and I am sure when the services are bedded down they will be as good as anyone on the flights to Florida and Western Canada.

But, the nice three class interiors makes it very hard when they want to substitute planes at short notice.

280 seats in a 767-300 is more comfortable than a lot of airlines who fly people to Canada and Florida. Why do people need to chase the sun in Business Class Seats? In the Southern Hemisphere, Jetstar give people 38 Premium Class seats and 265 Tourist Class Seats in A330-200s - surely 2 class is enough.

I hope GSM get it right on long haul, and then they can turn their attention to Asia. Give people from Scotland and North England flights to Thailand and Malaysia if Air Asia X does not beat them to it.
 
Boeing74741R
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RE: FlyGlobespan In Meltdown?

Mon Apr 23, 2007 6:06 pm

Quoting Alangirvan (Reply 25):
GSM seem to have made long haul needlessly complicated by operating planes with too many classes, to what are mainly leisure destinations.

It is great that GSM is having a go at operating from LPL, and I am sure when the services are bedded down they will be as good as anyone on the flights to Florida and Western Canada.

But, the nice three class interiors makes it very hard when they want to substitute planes at short notice.

280 seats in a 767-300 is more comfortable than a lot of airlines who fly people to Canada and Florida. Why do people need to chase the sun in Business Class Seats? In the Southern Hemisphere, Jetstar give people 38 Premium Class seats and 265 Tourist Class Seats in A330-200s - surely 2 class is enough.

I hope GSM get it right on long haul, and then they can turn their attention to Asia. Give people from Scotland and North England flights to Thailand and Malaysia if Air Asia X does not beat them to it.

One of the reason why GSM have gone for three-class interiors in thier long-haul fleet (or what makes up the long-haul fleet right now) is that on some of the routes that they operate they are in competition with scheduled carriers and (mostly) charter carriers who are improving their long-haul service (FCA and TOM comes to mind). Also they realise that their current short-haul product will not work long-haul even if it is only to say Eastern Canada.

They will face competition on the GLA-SFB route when VS opens their GLA-MCO route soon with LGW-based 747-400s which are fitted with the Upper Class Suite and will be getting the new PE and Y seats over the next year or two. Lest we forget the charters on the GLA-SFB route. Like I said before FCA have radically improved their long-haul product recently and TOM is about to relaunch their long-haul product, and also Travel City Direct offers a 4 class service to SFB at very competitive prices.

As for LPL-JFK, well about 40 miles down the road there is MAN which already has 4 carriers operating to both JFK (BA, DL, PK) and EWR (CO twice daily) with similar levels of service. If GSM wants to succeed on this route then price is going to play a huge part in this, and I personally feel that operating flights on LPL-NOC-JFK sectors is an interesting decision, especially if its not mentioned on the site as GLAGAZ mentions.

Just my thoughts, but as other have said, its best to wait until after the Summer season before talking about how GSM have fared on these routes.
 
easyas321
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RE: FlyGlobespan In Meltdown?

Mon Apr 23, 2007 6:10 pm

if GSM do stuff up, then the likes of Zoom could surely pick up some of the pieces ??
 
Lite
Posts: 269
Joined: Wed Jan 03, 2007 1:53 am

RE: FlyGlobespan In Meltdown?

Mon Apr 23, 2007 7:50 pm

Quoting Easyas321 (Reply 27):
if GSM do stuff up, then the likes of Zoom could surely pick up some of the pieces ??

If, and it's a very big if, flyglobespan find themselves in the same kind of serious difficulties as Globespan's last subsidiary airline Excalibur, my guess would be there would be another British low-cost airline who would ride to the rescue. GSM has a modern shorthaul fleet, loyal customer following in Scotland and at least from my experience a very dedicated workforce - all assets which airlines wanting to expand their presence in the Scottish market would look for. Not sure about longhaul though.
LCC Lover Lite
 
7LBAC111
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RE: FlyGlobespan In Meltdown?

Mon Apr 23, 2007 8:31 pm

Quoting Highpeaklad (Reply 17):
I was thinking of trying the business class , but if you only get 38", BA might be better value.

It's not a like for like comparison. GSM's business will be more closely comparable to BA/VS Premium Economy cabins, and priced similarly.

7L
Debate is what you put on de hook when you want to catch de fish.
 
jmc757
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RE: FlyGlobespan In Meltdown?

Mon Apr 23, 2007 9:05 pm

Quoting BlueShamu330s (Reply 20):
Ha Ha, which reminds me how it was referred to, in some quarters, as the DC180 because of all the returns to stand it did!!

haha not heard that one before! Like it though. Never had the pleasure to fly on it in the end, but thats a different story!
 
mainMAN
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Joined: Thu Jul 14, 2005 7:55 am

RE: FlyGlobespan In Meltdown?

Mon Apr 23, 2007 10:20 pm

Quoting Lite (Reply 28):
If, and it's a very big if, flyglobespan find themselves in the same kind of serious difficulties as Globespan's last subsidiary airline Excalibur, my guess would be there would be another British low-cost airline who would ride to the rescue.

A very big if! Pre-tax profits last year came to £4.7m, so there's quite a long way for Globespan Group to go down.
 
YOWguy
Posts: 123
Joined: Sat Jan 22, 2005 3:06 am

RE: FlyGlobespan In Meltdown?

Tue Apr 24, 2007 1:32 am

I booked on GSM here in Canada to go YOW to LGW in November 2006. As I knew they were code sharing with Zoom airlines , their website didn't show the proper flight time ( Zoom operated at a different time than what GSM reported )

Called the reservations in Scotland to verify the times and had a few questions... first answer I got was " Are you sure you are flying on GSM? " Reservations didn't know that they were serving Canada!

It wasn't until 3 weeks before my departure and an email to reservations again that I got an email in reply stating everything had been changed...OOPS.

Gotta love Zoom and their staff.
 
fly2yyz
Posts: 643
Joined: Mon Jan 09, 2006 3:45 pm

RE: FlyGlobespan In Meltdown?

Tue Apr 24, 2007 1:51 am

Quoting YOWguy (Reply 32):
Gotta love Zoom and their staff.

Well the codesharing agreement with GSM is over so there is no more cooperation and GSM have become a direct competitor against Zoom. Hopefully we see good things for Zoom and their employees.

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