lostturttle
Posts: 134
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Air Canada Charging For Pillows!

Mon Apr 30, 2007 9:52 am

As of May 1st 2007, passengers flying on a Tango Plus or R&R fare to one of AC's "Sun Destinations" will have to pay US/CAD $2.00 for the pillow pack. Also sold from the "on board cafe" are other delights. Candy bars for a dollar, cereal in a cup for two bucks. Wine and beer for $5. For $10 ($2 dollar discount) you get a small can of Pringles, a sandwich and beer! J class still gets "real" food.

Non alcoholic beverages are still served free............for now!

My question is "When did Air Canada become a Low Cost Airline?"

From AC's web site

"Our new Onboard café offers choice, value and greater flexibility. You decide what meal-type to purchase onboard. We are pleased to offer our Economy Class customers with a popular new innovative menu of reasonably priced items.

Enjoy a tasty sandwich, hot pizza or simply indulge on a popular snack, the choice is all yours. This new service is now offered on all Continental North American flight of 1h30 or longer (Hawaiian and Mexican destinations excluded).

As an added benefit to our Latitude fare customers, we are pleased to offer a complimentary snack selection on our short haul flights between 1½ and 2 hours, and a complimentary sandwich and snack selection on our flights of more than 2 hours, upon presentation of your boarding pass. To obtain your complimentary offering please present your boarding pass during the meal service to the flight attendants on your flight.

Special Meals are not offered on flights where the Onboard Café service is offered. Every effort has been made to present a variety of choices catering to different tastes and requirements. A wide selection of Kosher certified products are available."

(*Destinations include: Antigua, Aruba, Bermuda, Bridgetown, Cayo Coco, Cancun, Cozumel, Grand Cayman, Grenada, Havana, Holquin, Kingston, Liberia, Montego Bay, Nassau, Providenciales, Port au Prince, Puerta Plata, Pointe a Pitre, Punta Cana, Puerto Vallarta, San Jose del Cabo, San Jose (CR), San Juan (PR), St. Maarten, Hewanorra, Varadero, and Zihuatanejo.)

So the way I read this is if your fare is Latitude or above you do not pay, but below you do. Show your ticket stub for a "free" meal. I can hear the "seat sale" passengers now..............................................Roll on summer. The heat is on!
 
scrubbsywg
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 10:01 am

their mentality can be quite odd. I fly from Winnipeg to toronto for 2.5 hours and we get only drinks for free. I fly from toronto to NYC for less than an hour, and i at least get a pack of snacks. THAT makes NO sense to me.
 
aa1818
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 10:06 am

Quoting Lostturttle (Thread starter):
(*Destinations include: Antigua, Aruba, Bermuda, Bridgetown, Cayo Coco, Cancun, Cozumel, Grand Cayman, Grenada, Havana, Holquin, Kingston, Liberia, Montego Bay, Nassau, Providenciales, Port au Prince, Puerta Plata, Pointe a Pitre, Punta Cana, Puerto Vallarta, San Jose del Cabo, San Jose (CR), San Juan (PR), St. Maarten, Hewanorra, Varadero, and Zihuatanejo.)

I notice POS and CCS aren't on that list- is it because of the competition with BW??

AA1818
“The moment you doubt whether you can fly, you cease for ever to be able to do it.” J.M. Barrie (Peter Pan)
 
SNATH
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 10:07 am

Quoting ScrubbsYWG (Reply 1):
I fly from Winnipeg to toronto for 2.5 hours and we get only drinks for free. I fly from toronto to NYC for less than an hour, and i at least get a pack of snacks. THAT makes NO sense to me.

On which route of the two do they have competition?

Tony
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FLYACYYZ
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 10:08 am

Have my own opinion of this initiative, but looks like we're following in the footsteps of many of our Southern neighbours (UA/AA, etc) who have had B.O.B. in this region for quite some time. Believe that UA has B.O.B. on their ORD/HNL flights which are 8 hours in duration, so I think the 2.5 hour flight to BDA is survivable.
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FLYACYYZ
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 10:13 am

Quoting ScrubbsYWG (Reply 1):
their mentality can be quite odd. I fly from Winnipeg to toronto for 2.5 hours and we get only drinks for free. I fly from toronto to NYC for less than an hour, and i at least get a pack of snacks. THAT makes NO sense to me.

It's not odd at all. YWG/YYZ offers the on-board cafe service because of the flight duration. Bar snacks or cookies are boarded on short-haul flights (LGA/EWR/BOS/YUL, etc), because flying time does not permit offering the buy on board service. It was initially offered on several of these routes, and the crews were running out of time as the service is too time intensive for too short a flight.

Mystery solved??
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lostturttle
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 10:13 am

Quoting FLYACYYZ (Reply 4):
so I think the 2.5 hour flight to BDA is survivable.

If you can get on the flight. A319 still on the route, usually a A320.
 
FLYACYYZ
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 10:18 am

Quoting AA1818 (Reply 2):
I notice POS and CCS aren't on that list- is it because of the competition with BW??

Probably because of the flight duration/distance, as CCS is the furthest point on the joint operation. They compete with JM, yet MBJ & KIN are included in the B.O.B. destinations. However Mexico City avoided the axe, and in light of the fact that they compete with MX who is no longer a Star Alliance member.

Go figure.
 boggled 
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connies4ever
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 10:19 am

Quoting Lostturttle (Thread starter):
As of May 1st 2007, passengers flying on a Tango Plus or R&R fare to one of AC's "Sun Destinations" will have to pay US/CAD $2.00 for the pillow pack. Also sold from the "on board cafe" are other delights. Candy bars for a dollar, cereal in a cup for two bucks. Wine and beer for $5. For $10 ($2 dollar discount) you get a small can of Pringles, a sandwich and beer! J class still gets "real" food.

Non alcoholic beverages are still served free............for now!

My question is "When did Air Canada become a Low Cost Airline?"


Montie Brewer's (Prez, AC) take is that what you are buying is a seat on a specific flight. Everything else is a 'value-add' -- that you pay for. We've been doing this domestically for quite some time now.

Quoting Lostturttle (Reply 6):
If you can get on the flight. A319 still on the route, usually a A320.

I thought the E-jets were on that route now. Maybe only for the winter.
Nostalgia isn't what it used to be.
 
FLYACYYZ
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 10:23 am

Quoting Connies4ever (Reply 8):
I thought the E-jets were on that route now. Maybe only for the winter.

Still the "bus". There was some talk of an addtional Embraer flights YYZ-BDA, and perhaps even a YUL-BDA service.
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aa1818
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 10:24 am

Quoting FLYACYYZ (Reply 7):
Probably because of the flight duration/distance, as CCS is the furthest point on the joint operation. They compete with JM, yet MBJ & KIN are included in the B.O.B. destinations. However Mexico City avoided the axe, and in light of the fact that they compete with MX who is no longer a Star Alliance member.

Thanks- cheers!

AA1818
“The moment you doubt whether you can fly, you cease for ever to be able to do it.” J.M. Barrie (Peter Pan)
 
Bicoastal
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 10:30 am

You get what you pay for. Tango fares are rock bottom. That fare will get you from point A to point B. If you want something else, pay a higher fare or pay for extras you might want. Not a bad concept in my book.
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scrubbsywg
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 10:31 am

Quoting SNATH (Reply 3):

On YWG to YYZ, there is westjet. As far as YYZ to NYC(LGA), well i guess there is a bit serving those two cities.

Quoting FLYACYYZ (Reply 5):

I would just prefer to be offered the little bag of snacks on the YWG to YYZ leg. I dont usually buy on board, so the fact that that is NOT on the shorter segment is fine with me. Its just longer segments should offer something small to eat for free.
 
lostturttle
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 10:37 am

Quoting Connies4ever (Reply 8):
I thought the E-jets were on that route now. Maybe only for the winter.

I heard that rumor a few days ago, If Air Canada put on an E-Jet to Bermuda they may as well pack up the operation. On most days the 319 is too small ............

Quoting FLYACYYZ (Reply 9):
perhaps even a YUL-BDA service

That was it I think.

[Edited 2007-04-30 03:40:12]
 
FLYACYYZ
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 11:42 am

Quoting ScrubbsYWG (Reply 12):
I would just prefer to be offered the little bag of snacks on the YWG to YYZ leg. I dont usually buy on board, so the fact that that is NOT on the shorter segment is fine with me. Its just longer segments should offer something small to eat for free.

Just can't figure the psychological attachment to a package of Peak Frean Cookies or 10 sesame sticks. Just pack something decent and nutritious from home. This is flying reality in North America.
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WildcatYXU
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 12:28 pm

Quoting Bicoastal (Reply 11):
You get what you pay for. Tango fares are rock bottom.

They perhaps are. But the much higher Tango Plus fares don't give you anything either. I've just paid some $ 1100 + taxes for a return flight from YXU to YXC. For this money you can easily get from YYZ to Europe. Do you still consider it rock bottom?

Quoting CRJpurser (Reply 14):
You know what? Check the history of the fares. Tickets are cheaper then they have ever been!

Are they now? In September I paid some $1900 (incl. taxes) for a RT ticket from YXU to YEG. Is it really so cheap?

Quoting FLYACYYZ (Reply 15):
This is flying reality in North America.

Yup. I guess that sums it up.

Quoting Lostturttle (Thread starter):
Wine and beer for $5.

Let's compare that to restaurant prices. While a 12 oz can of beer for $ 5 is expensive, 187 ml of wine is not bad and 50 ml of liquor for this price is a bargain. In any bar you would get an imperial oz for this money. Yes, it would be nice to get the food and booze "free" (read included in price) but the reality is different nowadays. I settle for timely and safe arrival to my destination.

Quoting Lostturttle (Thread starter):
J class still gets "real" food.

As a matter of fact, I had a chance to compare the "real" food from J to BOB sandwiches from Y lately, combining flights in both classes. The food in J is nicely served and you can enjoy it in a much bigger seat, but I somehow find the BOB items bigger...
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threepoint
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 2:10 pm

Quoting Bicoastal (Reply 11):
You get what you pay for. Tango fares are rock bottom.

The release refers to Tango Plus fares. I'm not even sure that Tango fares are available on the mentioned routes.
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connies4ever
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 7:04 pm

Quoting WildcatYXU (Reply 16):
Quoting Bicoastal (Reply 11):
You get what you pay for. Tango fares are rock bottom.

They perhaps are. But the much higher Tango Plus fares don't give you anything either. I've just paid some $ 1100 + taxes for a return flight from YXU to YXC. For this money you can easily get from YYZ to Europe. Do you still consider it rock bottom?

Quoting CRJpurser (Reply 14):
You know what? Check the history of the fares. Tickets are cheaper then they have ever been!

Are they now? In September I paid some $1900 (incl. taxes) for a RT ticket from YXU to YEG. Is it really so cheap?

Tango Plus (which is what I use exclusively) is generally not that much more than Tango, often $30-40 outbound & inbound. That way I always get the seat I want.

Just checked YXU-YEG for May and I can get r/t for $1392, all in. So maybe you were choosing the most desirable flgiht, or simply didn't do your homework. Caveat emptor.
Nostalgia isn't what it used to be.
 
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WildcatYXU
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 8:14 pm

Quoting Connies4ever (Reply 18):
Just checked YXU-YEG for May and I can get r/t for $1392, all in. So maybe you were choosing the most desirable flgiht, or simply didn't do your homework. Caveat emptor.

I wouldn't consider YXU-YEG for $ 1392 exactly cheap. You can get from YXU to LHR and back for less in May.

The $ 1900 flight to YEG was a short notice emergency trip. With the load factors AC has nowadays, there wasn't too much choice. Only Latitude Plus was available. I ended up flying in J anyway.
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longhauler
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 10:54 pm

Quoting WildcatYXU (Reply 19):
I wouldn't consider YXU-YEG for $ 1392 exactly cheap. You can get from YXU to LHR and back for less in May.

The $ 1900 flight to YEG was a short notice emergency trip. With the load factors AC has nowadays, there wasn't too much choice. Only Latitude Plus was available. I ended up flying in J anyway.

Well lets compare apples to apples.

Yes you can get from YXU to LHR for cheaper in May, but not by much and NOT in J class, as you have booked.

Cheapest J class R/T YXU-LHR-YXU is $5015 plus taxes and charges.

Bottom line, is that airlines are a business and fares/flights are the balance of the commodity. Its no different than buying a Shelby Mustang GT500 for $20,000 over list price (best price), or a Mustang V6 coupe for 15% off list price. Last minute, high demand flights are a luxury which costs. and you have shown that.

The fact that load factors are high on the flights you have selected indicate that they are in fact, high demand flights.
Just because I stopped arguing, doesn't mean I think you are right. It just means I gave up!
 
ManchesterMAN
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 11:07 pm

They've been selling the pillow pack for ages. I have one - they're great!!
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fly2yyz
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 11:08 pm

But most of these, if not all, are actually Air Canada Vacations flights no?
 
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WildcatYXU
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 11:24 pm

Quoting LongHauler (Reply 20):
Cheapest J class R/T YXU-LHR-YXU is $5015 plus taxes and charges.

As a matter of fact, it is more like $ 3300 + taxes.

Quoting LongHauler (Reply 20):
Yes you can get from YXU to LHR for cheaper in May, but not by much and NOT in J class, as you have booked.

The difference between J and Y Latitude Plus used to be some $ 70 one way on this route. So it would be still more expensive than the trip to LHR.

Quoting LongHauler (Reply 20):
Last minute, high demand flights are a luxury which costs. and you have shown that.

 checkmark 
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longhauler
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 11:30 pm

Quoting WildcatYXU (Reply 23):
As a matter of fact, it is more like $ 3300 + taxes.

I just checked on line.

Mid week one way YXU-LHR is $2507 plus the return is $2508. I didn't see any $3300 round trip fares.

I remember when Air Canada introduced the B747, (yes, I really am that old!). The two initial routes were YYZ-YVR and YYZ-LHR, (plus a few others). I recall the news release when complaining about Air Canada's fares that the full Y fare YYZ-YVR (basically the only fare at the time) was more expensive than the Excursion Fare (the most likely fare used) from YYZ-LHR.

.... the more things change ...

[Edited 2007-04-30 16:34:32]
Just because I stopped arguing, doesn't mean I think you are right. It just means I gave up!
 
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WildcatYXU
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RE: Air Canada Charging For Pillows!

Mon Apr 30, 2007 11:46 pm

Quoting LongHauler (Reply 24):
Mid week one way YXU-LHR is $2507 plus the return is $2508. I didn't see any $3300 round trip fares.

My fault. The $ 3300 includes a Saturday night stay. With this, economy is running around $ 1100 incl. taxes.
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Tornado82
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RE: Air Canada Charging For Pillows!

Tue May 01, 2007 12:22 am

Are these different levels of coach class fares? If so, how are the F/A's to determine mid-flight who paid what for their tickets for if they get the pillow for free or not? On half-empty flights people always scurry about trying to get out of their middle seat or whatever after boarding so the F/A's seat assignments won't be very accurate.
 
UnitedFirst
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RE: Air Canada Charging For Pillows!

Tue May 01, 2007 12:26 am

Quoting Tornado82 (Reply 26):
Are these different levels of coach class fares? If so, how are the F/A's to determine mid-flight who paid what for their tickets for if they get the pillow for free or not?

On most domestic & transborder routes, Air Canada offers three levels of coach: Tango, TangoPlus & Latitude, each offering different fare attributes (see aircanada.com for more details). For such attributes as free buy-on-board, as offered with Latitude, passengers have to hang onto their boarding pass in order to receive an item. This system still has kinks in it, and I think it may very well change, perhaps in conjunction with the IFE system onboard.
 
FLYACYYZ
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RE: Air Canada Charging For Pillows!

Tue May 01, 2007 12:53 am

Quoting Tornado82 (Reply 26):
so, how are the F/A's to determine mid-flight who paid what for their tickets for if they get the pillow for free or not? On half-empty flights people always scurry about trying to get out of their middle seat or whatever after boarding so the F/A's seat assignments won't be very accurate.

An alpha-numeric coding on their boarding card which is cross referenced if need be with the final manifest determines who the eligible customers are. Half-empty flight?? Haven't been on one of those for years, they don't exist at AC. Much has been made about the pillow/blanket issue on this thread. While several US carriers have completely stripped pillows and blankets from their aircraft on North American flights, at least AC makes the amenity available (in Y/C) as a value-added option in line with their simplified, pricing strategy. Certain fare levels and pre-paid options allow for a set dollar amount of merchandise--be it a food item, bar beverage or pillow and blanket kit. Headsets are complementary and access to great audio/video programming is being expanded by the week on an increasing numbers of "XM"-ed aircraft.
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sstsomeday
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RE: Air Canada Charging For Pillows!

Tue May 01, 2007 12:56 am

As a Canadian living in L.A., I have had to opportunity to fly Air Canada a great deal over the last 20 years.

It seems that they have always been in the forefront of reducing services and adding non ticket revenue whenever they can.

In my experience they were among the first of the "majors" in North America to:

-The first North American airline to restrict seat selection in Coach, determined by fare class.
-The first to offer only half the frequent flyers miles on advance purchase fares (within Canada, not across the border where they experience more competition).
-The first to start charging for seat selection.
-The first to double frequent flyer miles required for redemption, and suggest the original amount (25,000 for a domestic coach seat) is a special, discounted offer not always available (in other words - rewriting history).
-The first to no longer allow double points in order to force through a frequent flyer redemption (due to artificial awards-seat availability conststraint), NOW they calculate the market value of the ticket and calculate the number of miles required THAT way. Sometimes a coach seat can cost 150,000 miles. Indefensible.
-Their fares quoted on the internet or double or more as compared to similar distances across the U.S.

And now I suspect they are among the first to start charging for pillows.

It would have been my theory that if a few of the majors would go back to being service orientated, they would attract loyal customers. Perhaps now that many of them are back in the black, could things possibly get a bit better in the coach cabin?

Or am I whistling Dixie???

I have little hope that the frequent flyer program can be saved. Airlines seem very eager to offer points as incentives, but very reluctant to allow us to redeem them in any reasonable way.

I realize this is not a thread about frequent flyer programs, per ce, but I experience Air Canada to be a leader in reducing services and finding non-ticket revenue in very creative places.
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CRJpurser
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RE: Air Canada Charging For Pillows!

Tue May 01, 2007 12:57 am

The pillow packs are available for $2.00. They are free to only UMs and passengers in Executive Class. For this $2.00 you get a brand new blanket and a re-useable blow-up pillow. The In-Charge receives a manifest which clearly indicates who is on a Latitude or Latitude Plus fare, or who has pre-paid for the meal option.

Coming soon to a narrowbody near you: The ability to purchase drinks or BOB with your credit card (thanks to the new handheld gadgets that are currently used for duty free only).
 
Tornado82
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RE: Air Canada Charging For Pillows!

Tue May 01, 2007 12:58 am

Quoting FLYACYYZ (Reply 28):

An alpha-numeric coding on their boarding card which is cross referenced if need be with the final manifest determines who the eligible customers are. Half-empty flight?? Haven't been on one of those for years, they don't exist at AC.

Every airline has half-empty flights... but probably not on those aforementioned leisure routes. However, the point was people can and do flip flop seats and stuff whether they should or shouldn't... and thanks for answering the question. Sounds like adding more trouble to the flight attendants than it's worth though.
 
FLYACYYZ
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YYZ//Who's Next?

Tue May 01, 2007 1:03 am

Quoting Tornado82 (Reply 31):
However, the point was people can and do flip flop seats and stuff whether they should or shouldn't... and thanks for answering the question. Sounds like adding more trouble to the flight attendants than it's worth though.

It's rarely if ever a hassle. Consumers are very educated, and very aware of what they've paid for. If a customer has "flip-flopped" seats, and have paid for or entitled to extras, they certainly bring it to our attention. As a matter of good customer service I usually bring it to their attention upon boarding, just in case they are unaware of their entitlement.

Not aware of the system in the US. Do AA or UA provide extras to high fare paying or Executive Platinum customers on their buy on board flights?
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WildcatYXU
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RE: Air Canada Charging For Pillows!

Tue May 01, 2007 1:13 am

Quoting CRJpurser (Reply 30):
Coming soon to a narrowbody near you: The ability to purchase drinks or BOB with your credit card (thanks to the new handheld gadgets that are currently used for duty free only).

That's good news. I always use plastic, so that will save me picking up cash at the airport...
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CRJpurser
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RE: Air Canada Charging For Pillows!

Tue May 01, 2007 1:15 am

How much does WS charge for pillows? Oh wait, they've never had them. Yet they charge for headsets.


Zoom Airlines -charges for headsets and light snacks.
Westjet -charges for movies, headsets, and BOB
Air Transat -charges for headsets
 
FLYACYYZ
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YYZ//Who's Next?

Tue May 01, 2007 1:27 am

Quoting SSTsomeday (Reply 29):
-Their fares quoted on the internet or double or more as compared to similar distances across the U.S.

Not trying to be the great defender of AC, but think that is a huge misconception.

Based on internet bookings for tomorrow May 1st:
Two similar distanced flights:
YYZ/YOW AC $69.00 CAD
LAX/LAS WN $117.00 USD

Quoting SSTsomeday (Reply 29):
And now I suspect they are among the first to start charging for pillows.

This option has been around for a while now, since the On-Board Cafe concept was introduced, and well after many legacy US legacy carriers completely removed pillows and blankets from their aircraft. It's about choice.

AC was still serving meals all across the continent in Economy Class well beyond the time that US carriers had removed complementary catering. Headsets still complementary unlike several competing carriers.

Quoting SSTsomeday (Reply 29):
-The first North American airline to restrict seat selection in Coach, determined by fare class.

Others must have seen the worth in it, as they've followed suit.

As far as Aeroplan, not educated enough in that area, and you're probably correct.

[Edited 2007-04-30 18:28:46]
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sstsomeday
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RE: Air Canada Charging For Pillows!

Tue May 01, 2007 2:00 am

Quoting FLYACYYZ (Reply 35):
Not trying to be the great defender of AC

I suspect your examples are correct, and you are being more accurate than I.

However, I recently tried to book a coach seat from L.A. to Sudbury and was quoted $950.00. This was 4 months in advance.

Air Canada's "quoted fares" typically do not show the additional charges and fees which typically add 40% or a little less to the cost of the ticket.

ANd I suspect I'm a little bitter about how poor service has become, and I'm taking it out on Air Canada.

I just hate sitting in coach in fear of how the airline is going to try and feed on me me; Entertainment? A pillow? a blanket? Some food? The seat you want? Now it ALL comes at a price or you can forget it.

Flying is now something to be endured. For whatever reason, my subjective experience is that the airlines seem to have nothing but contemp for coach passengers. Just because it's status quo doesn't make the experience any more palatable.
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longhauler
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RE: Air Canada Charging For Pillows!

Tue May 01, 2007 2:51 am

Quoting SSTsomeday (Reply 36):
Flying is now something to be endured. For whatever reason, my subjective experience is that the airlines seem to have nothing but contemp for coach passengers. Just because it's status quo doesn't make the experience any more palatable.

I certainly agree with you, but lets place the blame where it belongs.

If passengers chose airlines by anything other than fare, then you would see an increased level of service. Period.

How many times on this website have you seen fares quoted, then requests for J or F seats. It seems we all want the service or the comfort, but when it comes down to actually getting out your VISA card, we only pick the cheapest airline. Witness the huge success and profit of the champion LCC ... Southwest. They give you a safe, reasonably comfortable seat, flown closely to the schedule ... what else do you want?

I rememeber the days before deregulation. Fares were the same, service was the competition. Which is better?

Interestingly, you mention add-ons to fare, of which the airline has no control. I was astounded to see, that when looking at fares to the UK, there is a UK tax of $180.00 ... WOW!
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smashme33
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RE: Air Canada Charging For Pillows!

Tue May 01, 2007 3:41 am

Quoting Lostturttle (Thread starter):
My question is "When did Air Canada become a Low Cost Airline?"

Heh, seems like they're all going that route. It looks like an effort to maximize profits at the sacrifice of service. I will point out that there are many who don't need the pillows at all, and that will be no problem. Does anyone know if ticket prices are lower because of this, or profits are higher for the bosses?
 
Cessnapimp
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RE: Air Canada Charging For Pillows!

Tue May 01, 2007 5:06 am

Hmmm... I don't think the airlines are "maximising profits" so much as they are trying to simply stay in the black nowadays. Air travel is on it's way down IMO; prices will go up steadily within the next few years to a point not very far down the road that it will be hard for the middle class to afford tickets. Oil production has peaked, while population is ever expanding. We have to find a way for jet engines to run on (Insert miracle fuel here) instead of fossil fuels or else I don't see me staying employed in the airline industry in 10 years.

What a nice day outside in Toronto today... wow... gonna hop on my bike I think.

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yyz717
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RE: Air Canada Charging For Pillows!

Tue May 01, 2007 5:21 am

Quoting Lostturttle (Thread starter):
As of May 1st 2007, passengers flying on a Tango Plus or R&R fare to one of AC's "Sun Destinations" will have to pay US/CAD $2.00 for the pillow pack.

Back to the original topic, I fully support this and all other service fees that AC is implementing.

Buying, cleaning and distributing pillows has a cost associated with it: AC is correct to charge for that ancillary service, esp. among the Tango fare and AC-vacation Y pax. AC is in the business of flying. Period. All other services offered have a cost that SHOULD be passed on to the passenger.

I fully expect (and would welcome) the eventual charging of meals on long-haul flights -- then I can choose whether to buy the on-board meal at the time I eat, rather than 6 weeks in advance when I buy the ticket.
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OA260
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RE: Air Canada Charging For Pillows!

Tue May 01, 2007 5:32 am

Quoting ScrubbsYWG (Reply 1):
their mentality can be quite odd. I fly from Winnipeg to toronto for 2.5 hours and we get only drinks for free. I fly from toronto to NYC for less than an hour, and i at least get a pack of snacks. THAT makes NO sense to me.

Is this because its not Domestic??? I know its a bit weird you can fly 3 hours domestic with buy on board but a 50 min hop across the border and its free!!
 
FLYACYYZ
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RE: Air Canada Charging For Pillows!

Tue May 01, 2007 7:14 am

Quoting OA260 (Reply 40):
I know its a bit weird you can fly 3 hours domestic with buy on board but a 50 min hop across the border and its free!!

Buy on board is not free nor available on a 50 minute flight. It is a package of sesame sticks or cookies as time does not permit to offer the regular B.O.B. offerings. Sales can be brisk and was impractical if not impossible on flights under 1 hour--it was attempted, and in many cases prevented the beverage service from being completed.
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yfbflyer
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RE: Air Canada Charging For Pillows!

Tue May 01, 2007 8:06 am

Quoting Lostturttle (Thread starter):
J class still gets "real" food.

I just did YVR-YYZ and back last week I could see a real decline in the J class meal service since last year. The salads are being served in Tupperware bowls now, the individual salt an pepper shakers have been replaced with paper packets, and the dessert has been changed to a pack of cookies. I noticed the pre-landing snack has disappeared as well.  Sad
 
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WildcatYXU
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RE: Air Canada Charging For Pillows!

Tue May 01, 2007 9:09 am

Quoting Yyz717 (Reply 39):
Back to the original topic, I fully support this and all other service fees that AC is implementing.

Well, I'm not exactly happy about it, but in an environment where all competitors have the same or less service included in the fare and still have a lot of customers, it's the right thing to do.

Quoting Yyz717 (Reply 39):
I fully expect (and would welcome) the eventual charging of meals on long-haul flights -- then I can choose whether to buy the on-board meal at the time I eat, rather than 6 weeks in advance when I buy the ticket.

You mean long transcon or intercontinental? In the first case you already have that option, while interconti may be a problem. You may have a problem bringing your own food because of the security regulations, not to mention problems that uneaten food may cause to you once you reach your destination (btw, Canada is a bad one from this point of view). That may backfire to the carrier too. Moreover, nobody (except some low costs) is charging for food on TATL or TPAC routes. Starting that could bring competitive disadvantage to AC.
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ETStar
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RE: Air Canada Charging For Pillows!

Tue May 01, 2007 9:12 am

I heard from my mother's cousin's boyfriend's pet groomer that AC will also charge a loonie for the use of the lavs starting June 2. There will also be a new toll added late in the summer whereby one is subjected to a $0.25 fee when boarding and deplaning, a dime for looking at flight attendants straight in the eye, and $0.35 for seats that are currently used on its flights - newly designed pods will only have standing room.
 
ACDC8
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RE: Air Canada Charging For Pillows!

Tue May 01, 2007 9:18 am

Quoting Lostturttle (Thread starter):
As of May 1st 2007, passengers flying on a Tango Plus or R&R fare to one of AC's "Sun Destinations" will have to pay US/CAD $2.00 for the pillow pack. Also sold from the "on board cafe" are other delights. Candy bars for a dollar, cereal in a cup for two bucks. Wine and beer for $5. For $10 ($2 dollar discount) you get a small can of Pringles, a sandwich and beer!

So, do those prices include GST and PST? If not, I'm waiting till my plane hits the Alberta border, so I don't have to pay the PST ....  Big grin
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WildcatYXU
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RE: Air Canada Charging For Pillows!

Tue May 01, 2007 9:27 am

Quoting ACDC8 (Reply 45):
So, do those prices include GST and PST? If not, I'm waiting till my plane hits the Alberta border, so I don't have to pay the PST ....

Good one, you made my evening...
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sstsomeday
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RE: Air Canada Charging For Pillows!

Tue May 01, 2007 9:50 pm

Quoting LongHauler (Reply 36):
certainly agree with you, but lets place the blame where it belongs.

If passengers chose airlines by anything other than fare, then you would see an increased level of service. Period.

Point taken.

But I recall a time when I could get a great advance-purchase, non-refundable fare, and the amenities in the cabin were not charged for, nor missing. Nor was I penalized for the type of ticket I purchased. The lower fare was based on it's lack of flexability and non-refundability, but it didn't dictate a reduction in cabin service.

Fares to Canada have increased dramatically, which seems to not be the case domestically in the U.S., yet Air Canada seems to be among the most stingy when it comes to service. So, worst of both worlds, unfortunately.
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