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ramprat74
Posts: 1324
Joined: Wed Dec 17, 2003 6:01 pm

United's New "1K 1Call" Desk

Tue May 08, 2007 8:29 pm

United's New "1K 1Call" Desk Caters to Premium
Customers, Furthers Customer Experience Goals

----------------------------------------------------

United's new "1K 1Call" desk provides 1K customers
with a single point of contact for all reservations
and customer-service needs, further contributing to
the way we help our elite customers feel more
relaxed, respected and rewarded in their experience
with us.



* When our 1Ks call their dedicated number, say
"reservations" and enter their Mileage Plus number,
they will be connected on a top-priority basis with
one of our 1K reservations sales and service
representatives (RSSRs), located at one of United's
three U.S. call centers.



* 1K 1Call RSSRs received special additional
training for this role, and will help solve any
travel problems the 1Ks might have.



* If the 1K requires special additional assistance
from another department, the RSSR will transfer the
customer to "the front of the line" with the other
department, and will remain on the call until the
customer is properly assisted.
 
DLPMMM
Posts: 2121
Joined: Wed Apr 20, 2005 12:34 am

RE: United's New "1K 1Call" Desk

Tue May 08, 2007 9:19 pm

A very good idea for UA.

I tried to book a RTW C class ticket with them earlier this year, but gave up when I could not get a human on the telephone. I booked the ticket with DL and Skyteam instead.
 
roseflyer
Posts: 9606
Joined: Fri Feb 13, 2004 9:34 am

RE: United's New "1K 1Call" Desk

Tue May 08, 2007 9:45 pm

I think that is a good idea. It is nice to have things easier. Another benefit of being a 1K is that you will get a US call center. Premier Executives will often get routed to US call centers as well. The US centers just seem more experienced and better capable of understanding the customer's needs. I know I hate getting the Indian call centers.
If you have never designed an airplane part before, let the real designers do the work!
 
halls120
Posts: 8724
Joined: Sun Jun 05, 2005 3:24 am

RE: United's New "1K 1Call" Desk

Tue May 08, 2007 10:57 pm

Quoting RoseFlyer (Reply 2):
I think that is a good idea. It is nice to have things easier. Another benefit of being a 1K is that you will get a US call center. Premier Executives will often get routed to US call centers as well.

PE's also get routed to the 1K baggage service desk when having luggage problems. Their ability to provide information and solutions is superb. They've even been able to help me locate my missing luggage when another *A carrier has mislaid it.
"Suppose you were an idiot. And suppose you were a member of Congress. But I repeat myself." Mark Twain, a Biography