Again folks, UA's recent spat of delays have more to do with the Pilots' slowdown, Mechanics' contract, and something involving the Customer Service employees, than with the attitude of the company ie., management. Those three groups are disguntled and it's all occurring simultaneously. Thus, delays, cancelled flights, and rude CSRs are to be expected during these types of airline labor problems.
Anyway, it seems really bizarre that the only place that I sense so much disdain for UA is from Airliners.net (oh yeah, and also from the residents of Denver). Am I the only one who sees this? Certainly, when the "average Joe" American public thinks of "bad" airlines, United isn't the first to come to mind. Here in New York, passengers seem to still hold UA in high regard. Chicago pax seem proud of their "hometown" airline. Californians have embraced United Shuttle from the start (if load factors have been any indication). I KNOW plenty of Europeans are obviously enjoying UA because such a high percentage of them are ALWAYS on my transcontinental flights to California smiling, chatting, and eager to begin their "holiday" in S.F, L.A, or Hawaii.
All of my flights are still filled to the gills with business travellers, many of whom seem to understand the airline business and UA's culture better than some participants here!
In short, I don't think UA is in need of sympathy yet. True, delays are happening more than usual. But the company is simply too resilient to become another AWA.
Let's just let the labor problems die, then it'll be back to business as usual.