swiftski
Posts: 1837
Joined: Tue Dec 19, 2006 6:19 am

Why Can't My BMI Booking Be Found?

Wed May 23, 2007 8:10 am

I have a trip booked LHR-BRU-LHR 6th/8th June.

I use my booking ref and surname online and my booking "can't be found". I have called BMI who tell me that all is ok, but as I am relying on being able to check in online, or at worst at a kiosk at LHR, im concerned if that database isn't finding my booking for whatever reason.

Should I be concerned? Will the fact that I'm booked in N have anything to do with it?

Any advice apprecaited.

Swiftski
 
dogfighter2111
Posts: 1867
Joined: Tue Nov 09, 2004 3:02 am

RE: Why Can't My BMI Booking Be Found?

Wed May 23, 2007 8:19 am

Heya,

On Saturday I was attempting to check-in online for a KLM flight on the Monday morning. I received the error that the booking could not be found however it was their on the Sunday morning.

I know it is not the same airline however this may be the reason why you cannot see your booking online as it will only be shown when you are eligible for Online Check-In.

Regards
Mike
 
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Crosswind
Posts: 2536
Joined: Sat Nov 25, 2000 4:34 am

RE: Why Can't My BMI Booking Be Found?

Wed May 23, 2007 8:36 am

Swiftski,
I had a similar problem with a bmi booking recently that I didn't book directly with bmi - it seems their own booking references don't always tie up with those issued by travel companies. The way I found my bmi booking reference was as follows;

(1) Go to http://www.viewtrip.com and enter the booking reference you have and your surname
(2) Go to the bottom of the page once the system has retreived your booking - you should find your bmi booking reference under Other confirmation numbers

You should then be able to access your booking at http://www.flybmi.com using that confirmation number.
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CROSSWIND
 
Venezuela747
Posts: 1374
Joined: Thu Jan 01, 2004 9:36 am

RE: Why Can't My BMI Booking Be Found?

Wed May 23, 2007 10:34 am

Maybe you can talk to the rep guy and have them email u and fax you a confirmation page. At least with that you are assured your bookin happened
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bigvince76
Posts: 42
Joined: Sat Aug 12, 2006 7:18 am

RE: Why Can't My BMI Booking Be Found?

Wed May 23, 2007 10:55 am

BMI's IT not working? Really? WOW!

I would not worry too much, about half my BD booking don't show up on their website. I have never had a problem at the airport though.
 
cofannyc
Posts: 142
Joined: Thu Jan 18, 2007 10:22 am

RE: Why Can't My BMI Booking Be Found?

Wed May 23, 2007 7:42 pm

I booked a return trip to Brussels from LHR recently through BMI's website. For about three weeks the booking could be found on their website and then all of a sudden it disappeared. I had to change my travel plans and it was so costly to do that with BMI that I just threw the ticket away and bought a new one from BA.
 
7LBAC111
Posts: 2427
Joined: Sun Jul 18, 2004 9:17 am

RE: Why Can't My BMI Booking Be Found?

Wed May 23, 2007 9:44 pm

Quoting Crosswind (Reply 2):

This wil only work if booked through an agent using the Galileo GDS. Each GDS has their own version of Viewtrip, such as Sabre's 'Virtuallythere'. However, your point remains valid - you could be suing the CRS locator as opposed to the airlines locator. Where did you book it?

7L

[Edited 2007-05-23 14:45:20]
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StarGoldLHR
Posts: 1346
Joined: Mon Feb 16, 2004 1:29 am

RE: Why Can't My BMI Booking Be Found?

Wed May 23, 2007 9:59 pm

BD can be like that.

dont worry the reservations in there.

It's happened to me a couple of times but it's never stopped me from checking in
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BMED
Posts: 722
Joined: Thu Dec 30, 2004 11:01 pm

RE: Why Can't My BMI Booking Be Found?

Thu May 24, 2007 4:20 am

Quoting Bigvince76 (Reply 4):
about half my BD booking don't show up on their website

I've had that too. Also I can never check-in using my diamond card number as it never has a booking attached to the number even though i always put it in.
Living the jetset life! No better way to be
 
bmiexpat
Posts: 154
Joined: Wed Sep 21, 2005 11:11 am

RE: Why Can't My BMI Booking Be Found?

Thu May 24, 2007 9:31 am

Quoting COFanNYC (Reply 5):
and then all of a sudden it disappeared. I had to change my travel plans and it was so costly to do that with BMI that I just threw the ticket away and bought a new one from BA.

What has the cost of changing the ticket got to do with you not being able to see it on the website?
 
cofannyc
Posts: 142
Joined: Thu Jan 18, 2007 10:22 am

RE: Why Can't My BMI Booking Be Found?

Thu May 24, 2007 7:42 pm

Quoting Bmiexpat (Reply 9):
What has the cost of changing the ticket got to do with you not being able to see it on the website?

Nothing. Except that I didn't fly the flight, so I don't know if I would have had trouble at the airport and I didn't want the OP to think that I didn't fly the flight because I was worried about the website problems.
 
bmiexpat
Posts: 154
Joined: Wed Sep 21, 2005 11:11 am

RE: Why Can't My BMI Booking Be Found?

Thu May 24, 2007 8:28 pm

Quoting COFanNYC (Reply 10):
Nothing. Except that I didn't fly the flight,

Now I get it!