Your friend is lucky. When I went thru training, it was 9 weeks long! From my understanding, training is a little different now, but she should still expect to be tested on all topics covered. -Literally with at least a 90% average. Emergency Procedures training requires a 100% accuracy rate in EACH area for her to graduate from training (irrespective of how well she performed in other areas).
I actuallly forgot the sequence of topics covered in training, but it included:
-United's corporate philosophy and mission.
-United's Fleet - all 9 aircraft, configurations, requirements, aircraft tours, etc. From the smallest (737-500) to the largest (747-400).
-Tours of ORD facilities, including catering ops, hangars, Domicile Offices and UA Flight attendant offices. Also tours of World Headquarters, incl. weather station, emergency response units, crew scheduling.
-Uniform requirements, appearance & "image" standards, incl. skin care, hygiene, hair styling requirements, poise and decorum, and mandatory consultations.
-UA customer profiles, incl. UA's who they are and what mkts they fly. Sensitivity needs. Handling children travelling alone, disabled pax, foreign pax without visas. Handling irate pax, and compensation guidelines for them.
-Predeparture safety checks (for each aircraft).
-Safety demos and announcements. How to correctly do them.
-Predeparture galley setup (for beverage and meal service).
-Inflight Handbook. REQUIRED BY FAA to be familiar with all of its contents, as well as how to use.
-Ticket taking procedures at the gate. (Sometimes FA's must do this before the flight instead of the CSRs)
-Knowledge of all beverages served, including all wines (and how to correctly pronounce them). Training on ALL alcoholic beverages UA serves and how to mix and pour them.
-Beverage serving techniques:
First and business class: Proper wine opening techniques, proper wine pouring, correct method of offering wines, and reading & presenting all wine labels; linen folding, sequence of service.
Economy class: Sequence of beverages served, and how to offer them properly.
-Meal serving techniques: FC, BC, and Econ Class. Widebody vs. narrowbody aircraft.
-Mandatory "fine dining" experience at Chicago's Drake Hotel. (To make FA's aware of how "fine dining" is supposed to be, I guess).
-Cockpit tours and jumpseating.
-WEEKLY roundtrip training flights aboard actual regularly-scheduled passenger flights. This included one round trip international training flight to either LHR, CDG, or FRA. (My flts included to/from: ATL, LGA, DEN, TPA, CLT, EWR, MSP, IAH, and CDG-with an 18 hr. layover!)
-FA bidding. Requirements, procedures, strategies, and awards.
-Reserve FA requirements. Linholdiing FA requirements.
-Hotel & layover safety.
-Pay details and compensation info.
-Travel benefits and conduct when travelling on standby aboard UA flights.
-Union familiarization, incl. knowledge of the contract.
-Cockpit and cabin crew interaction.
-Pre-flight briefings and preflight flight procedures.
-International service reuqirements and guidelines.
-Purser responsibilities before, during and after flights.
**Emergency Procedures** (MOST important part of training. Remember, a 100% success rate is REQUIRED. Anything below that will send her home.):
-Opening aircraft doors for each type of UA aircraft.
-Safety features and unique evacuation requirements for each aircraft.
-Types of emergencies and how to handle them (eg., hijackers, bombs, flammable/hazardous materials, cabin deompression, inflight fires, ground fires, turbulence (various severities), loss of landing gear, aborted takeoffs/landings, seriously sick pax, engine failure, etc).
-Imminent crash procedures (both water and land crashings) and passenger announcements.
-Slide deployment and "arming/disarming" of doors for each aircraft.
-First aid supplies and locations aboard each aircraft.
From all of this, the most lengthy and emphasized part of training was domestic and international First Class and Business Class inflight service, passenger handling, emergency procedures, and, FAA regulations.
After she successfully completes training, she'll be off duty for two weeks to help her find housing and "settle" at her assigned base city. And yes, since she will be qualified to fly both domestic and int'l, she should be prepared to work anything from a 3-day Omaha-Chicago-Phoenix-Newark route, to a 4-day Chicago-Tokyo-Hong Kong trip.
(Hopefully, New York will be assigned to her. I wanna accrue some seniority here!) --just kidding.
I wish your friend much luck.