DigbyDude
Topic Author
Posts: 24
Joined: Thu Feb 01, 2007 10:46 pm

BA 461 MAD - LHR Via Nice

Tue May 29, 2007 9:38 pm

Hi All,

Flew on the BA 461 Madrid to LHR last night (28th May) only to find that BA management had decided to send it to Nice to pick stranded passengers and then on to Heathrow. This add an additional 2:20 hours to a normal 2 hour flight.

Anyone know anymore as to why such a strange decision came about, disrupting another flight etc.....

The 752 was full of some very unhappy passengers, I reckon most would have contacted BA this morning to complain.

Thanks,

A.
 
LGW
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RE: BA 461 MAD - LHR Via Nice

Tue May 29, 2007 9:57 pm

Operate MAD-LHR via NCE (which can't have been full if it stopped in NCE) to pick up stranded passengers or get a crew in off standby, find a spare aircraft and fly LHR-NCE empty to pick up the NCE passengers, not really a hard decision.
 
7LBAC111
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RE: BA 461 MAD - LHR Via Nice

Tue May 29, 2007 10:49 pm

Quoting DigbyDude (Thread starter):
The 752 was full of some very unhappy passengers, I reckon most would have contacted BA this morning to complain.

And had it been the same passengers stranded in NCE, they'd have been the first to complain that an aircraft flying overhead wasn't diverted.

This isn't a strange decison at all - an unpopular one maybe, but a necessary one to maintain the operation with minimal impact.

You're damned if you do, and damned if you don't.

7L
Debate is what you put on de hook when you want to catch de fish.
 
airxliban
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RE: BA 461 MAD - LHR Via Nice

Tue May 29, 2007 10:57 pm

An extra 2 hours 20 minutes on a BA 757-200 for free? An extra chance to roll down the runway RB211s at full thrust on a takeoff roll? Count me in! Hardly 10 of the beauties left in their fleet!
PARIS, FRANCE...THE BEIRUT OF EUROPE.
 
DigbyDude
Topic Author
Posts: 24
Joined: Thu Feb 01, 2007 10:46 pm

RE: BA 461 MAD - LHR Via Nice

Tue May 29, 2007 11:44 pm

Quoting 7LBAC111 (Reply 2):
And had it been the same passengers stranded in NCE, they'd have been the first to complain that an aircraft flying overhead wasn't diverted.

I understand your point, but Nice is not exactly below on the MAD-LHR route, it was quite a diversion !! Even the captain stated that in his 16 years of flying he hadn't been asked to take such a diversion for this reason.

Quoting Airxliban (Reply 3):
An extra 2 hours 20 minutes on a BA 757-200 for free? An extra chance to roll down the runway RB211s at full thrust on a takeoff roll? Count me in! Hardly 10 of the beauties left in their fleet!

Even though I was pretty upset at arriving at London at 22:30 instead of 19:50, I have to to admit the take off from Nice was pretty cool, really felt the power of those engines !!!  Wink

I believe there is 13 left in the BA fleet, and I have almost flown on them all in the last 18 months !

Adam
 
Aisak
Posts: 549
Joined: Thu Aug 11, 2005 10:56 pm

RE: BA 461 MAD - LHR Via Nice

Tue May 29, 2007 11:45 pm

Quoting Airxliban (Reply 3):
An extra 2 hours 20 minutes on a BA 757-200 for free?

free???? Hardly. You have paid a fair amount of money to get from MAD to LHR nonstop. Not to mention the delay caused by the "little" de-tour. NCE is not precisely between MAD and LHR..... If you are supposed to land at 19.50 and you end up landing at 22.10 with an onward connection, that makes you the stranded passenger

[Edited 2007-05-29 16:50:44]
 
StarGoldLHR
Posts: 1346
Joined: Mon Feb 16, 2004 1:29 am

RE: BA 461 MAD - LHR Via Nice

Tue May 29, 2007 11:49 pm

Quoting Aisak (Reply 5):
If you are supposed to land at 19.50 and you end up landing at 22.10 with an onward connection it makes you the stranded one

If the MAD wasnt full your lucky they didnt canel it and fly the 757 empty to NCE.
You could have been flying today on IB instead.
So far in 2008 45 flights and Gold already. JFK, IAD, LGA, SIN, HKG, NRT, AKL, PPT, LAX still to book ! Home Airport LCY
 
musapapaya
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RE: BA 461 MAD - LHR Via Nice

Tue May 29, 2007 11:49 pm

Write to BA and see what they reply. I am sure that this could be handle more professionaly.
Lufthansa Group of Airlines
 
ek036
Posts: 12
Joined: Tue Apr 10, 2007 1:06 pm

RE: BA 461 MAD - LHR Via Nice

Tue May 29, 2007 11:54 pm

Quoting StarGoldLHR (Reply 6):
If the MAD wasnt full your lucky they didnt canel it and fly the 757 empty to NCE.
You could have been flying today on IB instead.


Haha that was the funniest thing I've read today!!
 
7LBAC111
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RE: BA 461 MAD - LHR Via Nice

Wed May 30, 2007 1:12 am

Quoting Musapapaya (Reply 7):
I am sure that this could be handle more professionaly

You are? Please - elaborate on how this difficult situation could have been handled better.

7L
Debate is what you put on de hook when you want to catch de fish.
 
musapapaya
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RE: BA 461 MAD - LHR Via Nice

Wed May 30, 2007 2:59 am

Quoting 7LBAC111 (Reply 9):
You are? Please - elaborate on how this difficult situation could have been handled better.

Though it may be expensive, ferry a plane to NCE to pick up those stranded. It is always better to upset as few people as possible. As BA is such a big airline, what they should do is to take what they have available at LHR to NCE, and get the stranded home asap. What they did now definitely upset both the passengers from NCE and MAD. I hope this makes sense to you 7L.
Lufthansa Group of Airlines
 
Tristarsteve
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Joined: Tue Nov 22, 2005 11:04 pm

RE: BA 461 MAD - LHR Via Nice

Wed May 30, 2007 3:37 am

Quoting Musapapaya (Reply 10):
Though it may be expensive, ferry a plane to NCE to pick up those stranded

BA was short of aircraft yesterday. There was a B767 tech in ATH, which is still there, and one delayed Tech overnight in Moscow. This meant that the afternoon NCE flight was operated by the spare B757 instead of a B767, which meant they had pax stuck in NCE.
Also the afternoon ARN flight was operated by a B777.
 
A340600
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RE: BA 461 MAD - LHR Via Nice

Wed May 30, 2007 4:51 am

Quoting StarGoldLHR (Reply 6):
If the MAD wasnt full your lucky they didnt canel it and fly the 757 empty to NCE.
You could have been flying today on IB instead.

 rotfl 

Quoting Musapapaya (Reply 10):
Though it may be expensive, ferry a plane to NCE to pick up those stranded. It is always better to upset as few people as possible. As BA is such a big airline, what they should do is to take what they have available at LHR to NCE, and get the stranded home asap. What they did now definitely upset both the passengers from NCE and MAD. I hope this makes sense to you 7L.

I think their decision was much better, pretty good one really considering the situation and much cheaper and easier than ferrying a plane out there.
Despite the name I am a Boeing man through and through!
 
scrubbsywg
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RE: BA 461 MAD - LHR Via Nice

Wed May 30, 2007 4:54 am

could this have been some VIPs or such for the cannes film festival or the grand prix?
 
DigbyDude
Topic Author
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Joined: Thu Feb 01, 2007 10:46 pm

RE: BA 461 MAD - LHR Via Nice

Wed May 30, 2007 6:51 pm

Thanks as always Tristar Steve.

I now understand why the slightly odd decision to re route my flight was made, the chain of events that led up to it.

With the Cannes festival on etc... I guess getting the stranded passengers into Hotels was going to be a challenge, so we went and picked em up....

Adam
 
Speedbirdie
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RE: BA 461 MAD - LHR Via Nice

Wed May 30, 2007 8:33 pm

Quoting TristarSteve (Reply 11):
and one delayed Tech overnight in Moscow.

Please tell me when this service went tech? I was in Moscow over night and didnt hear about it or see it.
Never give up..
 
7LBAC111
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Joined: Sun Jul 18, 2004 9:17 am

RE: BA 461 MAD - LHR Via Nice

Wed May 30, 2007 8:47 pm

Quoting Musapapaya (Reply 10):
I hope this makes sense to you 7L.

None whatsoever, as both from a business perspective and as an employee of the service industry.

Your suggestion that they should take aircraft and fly it at great expense to NCE, empty, shows nothing but vain ignorance. The cost of compensating the pax affected at NCE is likely to be far less than ferrying an empty aircraft. Given that the 752 wasn't full, was able to make a small diversion, and 'rescue' these pax shows great initiative by the flight planners. And now we know the bigger picture due to lack of aircraft at LHR too.

If it was me stranded in NCE, and knowing BA overfly (or fly close by) large parts of Southern Europe enroute to Heathrow, I'd be chuffed to bits BA did this. If I was on the diverted flight, I'd be a bit annoyed certainly, but I would like to think I understood their reasons. Nobody on that NCE flight will complain too much, and I guarantee only a small number of pax on the MAD flight do.

So, Masapoo-wotsit, it makes no sense to me, (or others for that matter)

Quoting A340600 (Reply 12):
I think their decision was much better, pretty good one really considering the situation and much cheaper and easier than ferrying a plane out there.

 checkmark 

7L
Debate is what you put on de hook when you want to catch de fish.
 
cornish
Posts: 7651
Joined: Fri Feb 18, 2005 8:05 pm

RE: BA 461 MAD - LHR Via Nice

Wed May 30, 2007 8:58 pm

Quoting 7LBAC111 (Reply 16):
If it was me stranded in NCE, and knowing BA overfly (or fly close by) large parts of Southern Europe enroute to Heathrow, I'd be chuffed to bits BA did this. If I was on the diverted flight, I'd be a bit annoyed certainly, but I would like to think I understood their reasons. Nobody on that NCE flight will complain too much, and I guarantee only a small number of pax on the MAD flight do.

Added to which if I was on the MAD flight I'd like to think that BA's actions sugges tthat if ever i was in a situation where I had a flight cancelled, BA might do the same thing again with another flight and pick me up when i was stranded.
Just when I thought I could see light at the end of the tunnel, it was some B*****d with a torch bringing me more work
 
Tristarsteve
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RE: BA 461 MAD - LHR Via Nice

Wed May 30, 2007 10:35 pm

Quoting Speedbirdie (Reply 15):
Please tell me when this service went tech? I was in Moscow over night and didnt hear about it or see it.

Sorry, I am at home now
I think it went tech in DME on Sunday morning, and was still there Tue night. G-BNWZ I think.

Also remember Mon was a bank holiday in the UK, the end of the Cannes film festival, and the Monaco F1 on Sunday.
To add to the confusion there was some sort of ATC problem at NCE.
Also the Swedish SAS strike meant that flights to ARN were overbooked so they couldn't downgrade the ARN B767 as usually happens.
Just glad I was not in OPS control having to find aircraft!
I was at ARN, pleasantly surprised to see a 3 class B777 turn up, which was completely full both ways.
 
ncelhr
Posts: 252
Joined: Tue Jul 04, 2006 10:53 pm

RE: BA 461 MAD - LHR Via Nice

Thu May 31, 2007 2:07 am

I was in NCE on the day and say the 2 BA 752s parked side by side. (one on the airbridge and the MAD flight with stairs)
Monday was the busiest day of the year in NCE. Add a small problem with the weather (extra windy) and all flights out of NCE were delayed due to traffic restrictions - the airport operated on a strict slot basis over the week-end.

The 763 was fully booked (and overbooked actually). It went tech so a spare 752 left for NCE. Problem is that you can't fit all the 763 passengers into the 752 - so they decided to divert the MAD flight to pick up all remaining passengers.

I suspect that they couldn't do a tech swap for a 777 because not correct config to carry as many passengers as a Euro config 767. (I am just guessing here - please correct me if I am wrong) or other reason is the timing to find a 777...

That day must have been a nightmare for BA... Either way, they lose. Trouble is the NCE-LHR flight might have been full of journalists etc. so bigger chance of a real PR failure...
 
Tristarsteve
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RE: BA 461 MAD - LHR Via Nice

Thu May 31, 2007 4:30 am

Quoting Ncelhr (Reply 19):
suspect that they couldn't do a tech swap for a 777 because not correct config to carry as many passengers as a Euro config 767. (I am just guessing here - please correct me if I am wrong) or other reason is the timing to find a 777...

Yes the 4 class B777 only carry about 230 pax against a B767 252pax.
However the 3 class B777 carry about 280 pax so are a good substitute for a B767, but the only one available was on its way to ARN.

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