I have rung up twice now to the Sydney office and suspect I am now being put through to India.
Their call centre is atrocious.
1. I ring up, requesting WT
. Jan 08 coming back Sept 08, knowing I can't book more than a year in advance I tell the agent this but then I am told no of course I can. Great.
2. I log on to BA
.com to check my booking. Of course: the agent had no clue. Booked me LHR
Sept 07 returning SYD
in Jan 08 - OK
she got the second half right but How am I supposed to get my firts flight if I live in Sydney? HA
3. I ring back explain this to the 2nd gentleman who has NO clue what I have just said. Run through it again explain what has happened, and again he has no clue. So I tell him there is no way this can work. I live in Sydney and need to START in Sydney, still no clue. So I direct him through it - 'Sir, please cancel the SEPT flights, keep the JAN flight.... and re book me LHR
for MAY 08' (knowing I couldnt book Sept 08 - I reconfirm this and he goes - Ah yes, of course, you are right'.
This is SHOCKING. If I hadn't have double checked with BA
on their website, I may very well have just turned up on the day to find my flight leaving from London instead of Sydney.
The firts lady was semi friendly - the second man was obnoxious and RUDE.
- pull your finger out and stop outsourcing...!!!