|Quoting AA737-823 (Reply 2):|
I trust your trip in coach was better than it would have been on NW? I am biased, as a loyal CO flier, but I am interested in your opinion as an aside...
As a WorldPerks silver member who prefers CO
but has been doing a lot of NW
/NW Airlink recently (the client's airport is only served by NW
. Period.) CO
offers a significantly better customer experience -- polite/patient/calm/competent customer service on the ground and polished FAs in the air. The real difference is on the ground, in the air (excluding IFE and Food) CO
is still out front, but the difference isn't as extreme.
|Quoting BNAtraveler (Reply 6):|
Multiple recent CO flights have held this to be true as I wasn't upgraded yet there were silver and gold members up front whom were upgraded via EUA.
I'm just curious how you know they're silver and gold members -- I certainly don't go running around with a "I am a Silver Elite" T-shirt. In my experience, CO
sticks to their published upgrade priority quite well, including placing their own Elites above the same tier of NW
Elite (for example, on a recent flight LAX
my boss (CO Silver) and myself (NW Silver) were in the same fare class on the same flight. I bought my ticket first, but his upgrade cleared and mine didn't since I'm lower in the priority tree.
When you buy a Full 'Y' fare, as I do the majority of the time when I'm traveling for business (the case above was an exception since we knew the dates couldn't possibly change) the elite tier goes out the window -- if you're an elite on either airline and there is a seat available up front when the ticket is issued you will get that seat.
|Quoting Dutchjet (Reply 8):|
think what was meant is: if a pax buys certain full fare coach fares, CO issues an automatic upgrade into F upon issuance of the ticket. (these fares also get the Elite for a day deal).
As far as I know if you buy full 'Y' on a domestic flight and
are an Elite then the upgrade happesn automatically when the ticket is issued; I don't beleive this benefit is extended to non-elites, but those do get the 'Elite for a day' treatment including priority boarding and luggage tagging.
|Quoting Dutchjet (Reply 13):|
Everything has been in proper working order......and the airplane very very clean when boarding.
Yes...Absolutely. I can come up with more MX
issues from any one of my NW
flights from recent memory than I can from all of the CO
flights I've ever taken.
CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile