Arcrftlvr
Posts: 393
Joined: Fri Nov 03, 2006 11:30 am

BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 12:04 am

After checking on the status of my friend's flight from LHR-LAX this afternoon, I just checked the flight status for all flights departing between 16:00-24:00 and it looks like all but two of the BA flights out of LHR are cancelled. The remaining two (2) flights during this time period, the flight to LAX and the flight to AGP, are delayed. My question is, since every flight but two (2) have been cancelled, what are the chances of the remaining two (2) flights being cancelled? My friend was told that A/C are having a hard time getting into LHR, so BA is cancelling flights left and right. I'm just trying to find out if I can expect her home today or not... Do any of our BA friends have any information?


Thanks in advance for your help.
 
Arcrftlvr
Posts: 393
Joined: Fri Nov 03, 2006 11:30 am

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 12:10 am

I just received an update from my friend and she is hearing something about a terroist issue happening at LHR right now. Is there any truth to this rumor???
 
dazbo5
Posts: 2717
Joined: Tue Mar 29, 2005 8:05 am

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 12:11 am

There was a security issue in Terminal 4 just before lunch. The BBC has the story: http://news.bbc.co.uk/1/hi/england/london/6265674.stm

Darren

[Edited 2007-07-03 17:13:36]
Equipment: 2x Canon EOS 50D; Sigma 10-20 EX DC HSM, 50-500 EX APO DG, Canon 24-105 f/4 L, Speedlite 430EX
 
Feroze
Posts: 663
Joined: Fri Dec 17, 2004 11:05 am

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 1:12 am

From BAA:

Terminal 4 incident

A suspect bag was identified shortly before midday in Terminal 4 at Heathrow airport. As an extra precaution, it was decided to perform secondary searches on all departing passengers at the aircraft gate. In order to facilitate the secondary search process, a decision was made by the police to partially evacuate the departure lounge and re-screen the passengers. British Airways has cancelled all European flights departing Terminal 4 for the remainder of the day and longhaul flights up until 9pm (BST). British Airways flights to and from London Heathrow Terminals 1 and 3 and other UK airports continue to operate normally. If you are travelling on a flight from Terminal 4 today, please check with your airline for any relevant flight information.

LHR T4 Security Alert (by Trekster Jul 3 2007 in Civil Aviation)
 
LHR777
Posts: 645
Joined: Sat Nov 05, 2005 6:14 pm

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 1:31 am

Not all BA flights are cancelled. T1 flights are operating as normally as possible. Delays are occurring due to airfield congestion and crew movements.

T4 Longhaul - all flights cancelled between 3pm and 9pm local time.
T4 Shorthaul - all flights cancelled for the rest of the day.

BA anticipate being able to operate T4 longhaul services after 9pm.

Quoting ArcrftLvr (Thread starter):
After checking on the status of my friend's flight from LHR-LAX this afternoon, I just checked the flight status for all flights departing between 16:00-24:00 and it looks like all but two of the BA flights out of LHR are cancelled.

All three LHR-LAX services (from Terminal 1) are operating. BA279 departed at 10:34 LCL, BA283 departed at 12:55 LCL and BA269 is now re-timed to depart at 17:00 LCL.

After 21:00 LCL, the following British Airways flights are planned to operate ex-Terminal 4:

BA6613 - GYD
BA6659 - ESB/ALP
BA6501 - BEY
BA0011 - SIN
BA0015 - SIN/SYD
BA6633 - THR
BA0109 - DXB
BA0247 - GRU/GIG
BA0199 - BOM
BA0009 - BKK/SYD
BA0083 - ABV
BA0157 - KWI
BA0163 - TLV

These are all subject to change.
 
goldorak
Posts: 1363
Joined: Sat Sep 09, 2006 5:29 am

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 3:04 am

I just flew from ZRH to CDG and in both airports, all BA flights from/to LHR were cancelled. AF flights to LHR (term 2) are operating normally
 
Speedbird2155
Posts: 684
Joined: Wed Feb 02, 2005 7:44 am

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 5:49 am

Quoting LHR777 (Reply 4):
After 21:00 LCL, the following British Airways flights are planned to operate ex-Terminal 4:

BA6613 - GYD
BA6659 - ESB/ALP
BA6501 - BEY
BA0011 - SIN
BA0015 - SIN/SYD
BA6633 - THR
BA0109 - DXB
BA0247 - GRU/GIG
BA0199 - BOM
BA0009 - BKK/SYD
BA0083 - ABV
BA0157 - KWI
BA0163 - TLV

These are all subject to change.

Many of these are now cancelled. All but one BMED operated service has been cancelled by BMED, it seems and many of the BA services have also been cancelled.
 
Sketty222
Posts: 904
Joined: Sat Mar 04, 2006 6:36 am

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 5:55 am

Quoting Goldorak (Reply 5):
I just flew from ZRH to CDG and in both airports, all BA flights from/to LHR were cancelled. AF flights to LHR (term 2) are operating normally

Thats because BA have cancelled all short haul flights in and out of T4 from 1500 bst onwards
CDG and ZRH arrive/depart from T4

Lee
There's flying and then there's flying
 
F9Widebody
Posts: 1475
Joined: Thu Sep 18, 2003 5:47 am

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 6:14 am

According to BA staff at DEN, the DEN, PHX, and SEA flights to LHR have all been cancelled today. I was on BA218 and was rebooked onto UA. A huge mess for the entire system.
YES URLS in signature!!!
 
User avatar
PA110
Posts: 1897
Joined: Sat Dec 06, 2003 1:30 am

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 6:24 am

Unfreakin'believable. I've got 4 tour pax due to fly out of DEN today. DEN is one of the canceled flights. But... BA never bothered to cancel or send UN messages through their own res system. They sent a freakin' email to the client, who just discovered it 4 hours prior to departure. I haven't seen the contents of the email, but it essentially said for the clients to contact their agent. BA didn't bother to attempt any re-routing or re-protects whatsoever. I've been on hold for over an hour with BA res in the USA, and still haven't managed to get through. The clients are on tour operator net fares, so endorsements to other carriers are somewhat restricted, but in the middle of the summer, space is tight all around.

Had BA simply canceled the flight in the system, I would have seen it on queue first thing this morning (due to time difference between LHR and West Coast). I could have jumped on this hours ago and tried to arrange re-protection. At this hour - virtually all my options are now gone. Needless to say all BA flights to JNB are completely sold out for the following days. I've now got 4 clients with no way to get to their African safari and stand to lose huge $$$ on their land arrangements.

Thanks BA for always choosing the LEAST appropriate course of action.
It's been swell, but the swelling has gone down.
 
Sketty222
Posts: 904
Joined: Sat Mar 04, 2006 6:36 am

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 6:41 am

Quoting PA110 (Reply 9):
Thanks BA for always choosing the LEAST appropriate course of action.

Well lets not be hasty here, the whole reason BA cancelled their flights today is because there was a risk to the safety and security of all airline passengers and staff in LHR T4. BA, being the biggest operator in LHR have to do something so that they dont have planes and crew all over the place over the next couple of days resulting in more cancelled flights.
As far as im aware it wasnt just BA who cancelled their flights out of T4 today.

I can understand where you are coming from though because I work for BA Holidays and we work with net rates as well and also have people travelling to SA

I hope you can get your passengers sorted out and get them to JNB ASAP

Lee
There's flying and then there's flying
 
SNATH
Posts: 3049
Joined: Mon Mar 29, 2004 5:23 am

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 6:48 am

Hi guys,

Flying through LHR today was a total nightmare. We (my girlfriend and I) did GLA -> LHR -> FRA on BA. The flight out of GLA left 3 hours late and we missed our connection. The flight we were rebooked on also left about an hour late. We reached FRA at 10pm (4 hours late) and with no luggage. Apparently there are a thousand bags stuck an LHR and BA estimated that it will take at least 2 days for the luggage to reach FRA. And I'm flying to BOS via PHL tomorrow!

What a f**king disaster. Sad

More on a trip report, when I have time to work on it...

Tony
Nikon: we don't want more pixels, we want better pixels.
 
upperdeckfan
Posts: 511
Joined: Fri Jun 08, 2007 1:59 am

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 6:50 am

Quoting Sketty222 (Reply 10):
they dont have planes and crew all over the place over the next couple of days resulting in more cancelled flights.

What's the forecast for the weekend?

I'm flying LHR-DTW on Sunday
744,742,741,772,773,762,732,735,738,752,727,717,DC10,DC9,M82,M87,319,320,321,343,346,L1011,CRJ2,CRJ9,E190,ATR42,DSH8,
 
AIR MALTA
Posts: 1733
Joined: Mon Sep 17, 2001 6:45 am

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 7:17 am

I am afraid that bad luck is piling up for BA and I don't know how are they gonna survive with all these things happening.
We had the catering strike, the summer strikes, the averted strike, the security scare, the fog, the personnel shortage and now new terror alerts. While they can not do anything about the latest development, i think will tend to avoid LHR and BA more and more now, unfortunately!
Next flights : BRU-ZRH-CAI (LX)/ BRU-FCO-TLV (AZ)
 
dampfnudel
Posts: 103
Joined: Wed Oct 04, 2006 9:42 am

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 7:44 am

I just checked the BA site and most of their transatlantic flights including a bunch into the New York area were canceled. I have a feeling it won't be much better tomorrow. BA, LHR and summer is a bad combination.
313 343 703 722 732 733 73G 738 741 742 744 752 762 763 764 772 CR9 DC10 DH.114 DHC-6 F27 G73T L1011 MD83 Tu154

AA, AI, CO, CL, DE, DL, EA, KL, LH, N7, PA, PQ, SK, RO, TW, UA, YR
 
A340600
Posts: 3893
Joined: Sun Aug 24, 2003 10:24 pm

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 8:05 am

Quoting SNATH (Reply 11):
Apparently there are a thousand bags stuck an LHR and BA estimated that it will take at least 2 days for the luggage to reach FRA.

What is it with BA and their shocking LHR baggage system! I flew out of their to CDG last weekend and took hand luggage only purposely, it's shocking.

Quoting AIR MALTA (Reply 13):
I am afraid that bad luck is piling up for BA and I don't know how are they gonna survive with all these things happening.
We had the catering strike, the summer strikes, the averted strike, the security scare, the fog, the personnel shortage and now new terror alerts

BA continue to be one of the most profitable airlines in the world, I don't see that ending in a hurry.
Despite the name I am a Boeing man through and through!
 
User avatar
PA110
Posts: 1897
Joined: Sat Dec 06, 2003 1:30 am

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 8:32 am

Quoting Sketty222 (Reply 10):
Well lets not be hasty here, the whole reason BA cancelled their flights today is because there was a risk to the safety and security of all airline passengers and staff in LHR T4. BA, being the biggest operator in LHR have to do something so that they dont have planes and crew all over the place over the next couple of days resulting in more canceled flights.

I'm not blaming BA for canceling flights - I realize that what happened was totally beyond their control. I'm criticizing HOW they did it. They did not send cancellation messages through their own system. I'm on Amadeus. At the time the clients called me, I pulled up their booking and their flights were still showing HK. In fact, when I finally got through to BA reservations over an hour later, the res agent didn't even realize the flight was canceled. BA never sent UN messages through their own system. Had they done that straight away, I could have immediately jumped in and started looking for re-protection options, of which there were many - earlier in the day. By the time I found out that the flight had been canceled, all my re-protect options were long gone. The clients are finally re-booked for tomorrow BA to DEN, then invol-reroute to SA LHR-JNB, then back on BA JNB-LVI. They'll arrive a day late, and forfeit one night's hotel cost. It could have been a lot worse, but then again, had BA simply showed the cancellations in their own res system, the clients might not have missed a day of their trip.

Quoting SNATH (Reply 11):
Apparently there are a thousand bags stuck an LHR and BA estimated that it will take at least 2 days for the luggage to reach FRA.

Geez, BA baggage service sucks on the best of days - I feel bad for the passengers - but it's almost Karma getting even with BA's lazy-ass baggage handlers.

[Edited 2007-07-04 01:38:38]
It's been swell, but the swelling has gone down.
 
Speedbird2155
Posts: 684
Joined: Wed Feb 02, 2005 7:44 am

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 2:36 pm

Quoting PA110 (Reply 16):
I'm not blaming BA for canceling flights - I realize that what happened was totally beyond their control. I'm criticizing HOW they did it. They did not send cancellation messages through their own system. I'm on Amadeus. At the time the clients called me, I pulled up their booking and their flights were still showing HK. In fact, when I finally got through to BA reservations over an hour later, the res agent didn't even realize the flight was canceled. BA never sent UN messages through their own system. Had they done that straight away, I could have immediately jumped in and started looking for re-protection options, of which there were many - earlier in the day. By the time I found out that the flight had been canceled, all my re-protect options were long gone. The clients are finally re-booked for tomorrow BA to DEN, then invol-reroute to SA LHR-JNB, then back on BA JNB-LVI. They'll arrive a day late, and forfeit one night's hotel cost. It could have been a lot worse, but then again, had BA simply showed the cancellations in their own res system, the clients might not have missed a day of their trip.

Had you followed events carefully, you would have realised that events changed by the minute and many flights were being cancelled at the last minute....even as they were due to board. you are complaining because your client only got 4 hrs notice, but what about those who were checked in and at the gates and then had to leave the airport and had flights cancelled?
 
MEACEDAR
Posts: 682
Joined: Wed Oct 11, 2006 1:57 am

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 2:53 pm

LHR-YUL got canceled too.
 
ANother
Posts: 1833
Joined: Thu Nov 03, 2005 2:47 am

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 6:43 pm

Two LHR - GVA flights cancelled today.
 
georgebush
Posts: 488
Joined: Tue Jul 11, 2006 8:15 am

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 7:18 pm

Quoting SNATH (Reply 11):
. Apparently there are a thousand bags stuck an LHR and BA estimated that it will take at least 2 days for the luggage to reach FRA. And I'm flying to BOS via PHL tomorrow!

Actually there is upwards of 20,000 bags stuck in Heathrow. (Read the other threads) I am in Wellington and I am talking to people who only flew THROUGH LHR last week and still have no baggage and absoulutly no word on their baggage.
Al Gore invented global warming.
 
hammerb32
Posts: 127
Joined: Mon Mar 01, 2004 10:16 pm

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 7:37 pm

Quoting MEACEDAR (Reply 18):
Had you followed events carefully, you would have realised that events changed by the minute and many flights were being cancelled at the last minute....even as they were due to board. you are complaining because your client only got 4 hrs notice, but what about those who were checked in and at the gates and then had to leave the airport and had flights cancelled?

I'm not being funny but it is BAs responsiblity to manage this situation and keep their customers aware, it was not up to PA110 to do BA's job for them and 'monitor the situation carefully'. If you read his point it was not the 4 hours notice but the fact they notifed his customer via e-mail which was not appropriate or suitable.
 
Bongodog1964
Posts: 3096
Joined: Wed Oct 18, 2006 6:29 am

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 7:55 pm

Quoting AIR MALTA (Reply 13):
I am afraid that bad luck is piling up for BA and I don't know how are they gonna survive with all these things happening.

it over dramatic IMHO

Quoting Hammerb32 (Reply 21):
If you read his point it was not the 4 hours notice but the fact they notifed his customer via e-mail which was not appropriate or suitable.

Firstly BA could only email his clients, if they had given them their e mail addresses in the 1st place. Secondly whilst I'm sure in this instance pa110 is a conscientous agent, and does his best for his clients, many are not. Thus BA consider it appropriate to e mail the client direct, to make sure the message gets through.

We had this situation with a BA strike, when my in laws travel agent did absoloutely nothing, and didn't even attempt to contact them.
 
vv701
Posts: 5783
Joined: Fri Aug 19, 2005 10:54 am

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 9:16 pm

Quoting A340600 (Reply 15):
What is it with BA and their shocking LHR baggage system!

It is not a BA baggage system. It is operated by BAA and serves all the airlines operating out of T4 LHR. Although the brunt of the cancellations were of BA flights they are, of course, not the only airline operating out of T4. Other T4 based airlines are KL, KM, KQ, QF, SN and UL. All their relevant flights were cancelled during the security alert and all their passengers' luggage is handled on the same BAA baggage system.

In this particular instance many of the baggage problems arose because passenger baggage (and in some cases the passengers themselves) were already on the aircraft awaiting departure. Unloading the baggage during the security alert was, of course, impossible. And keeping the passengers in the terminal so they could be reunited with their baggage quickly would have been madness. So confusion, caused not by airlines but by terrorists, was inevitable.

In summary all of this - including the baggage problem - could have hit any airline (if it had been a different terminal or airport), would not have been any airline's fault and can no more be laid at the door of a specific airline or airlines than can 9/11 be blamed on the airlines' whose aircraft were hi-jacked.

In view of this history it is a great pity that some a-netters do not use their undoubted intelligence and think things through before they get their flame guns out.
 
User avatar
PA110
Posts: 1897
Joined: Sat Dec 06, 2003 1:30 am

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 10:18 pm

Quoting Bongodog1964 (Reply 22):
Firstly BA could only email his clients, if they had given them their e mail addresses in the 1st place. Secondly whilst I'm sure in this instance pa110 is a conscientious agent, and does his best for his clients, many are not. Thus BA consider it appropriate to e mail the client direct, to make sure the message gets through.

No doubt BA had their email address from online check-in the night before, however as their tour operator, we should have been the first point of contact. Remember, most of BA's flights from the US to the UK were only canceled due to lack of aircraft, as these were the aircraft affected when Terminal 4 was forced to shut down. These are all 7-10 hour flights (depending on where in the US they were headed). There was more than ample time for BA to go into the system and show the cancellations properly on the U.S. originating flights back to the UK.

To be fair, this is most likely just another symptom of airlines going too far cutting staff, and being caught short when irregularities strike. What happened yesterday would have been a logistical nightmare for any airline these days. But the fact that BA, along with almost all airlines, is operating with minimal staff in all departments makes it all that harder to respond and bounce back. BA has had it's (unfair) share of challenges over the past year. The fact that they still function is actually admirable. Still, if you're BA and you know you operate in an environment prone to operational challenges, it is all the more important that systems work properly, and that everyone knows what to do when trouble strikes. Security scares are becoming all too common unfortunately. Sign of the times, I suppose. It should be the responsibility of all airlines to have in place recovery procedures appropriate to the challenges faced by this new, more hostile, operating environment. Sending emails is fine, but it should not be the one and only method to urgently contact that day's travelers. BA's failure to update it's own systems left it's own U.S. based res staff uncertain as to which flights were affected. It turns out that for the better part of yesterday afternoon (long after the events unfolded in the UK) BA's US-based res and sales staff were still giving out inaccurate information, due to BA not updating their internal systems in a timely manner. It really wouldn't surprise me if these functions hadn't been outsourced, which would explain the breakdown in communication.
It's been swell, but the swelling has gone down.
 
hiflyer
Posts: 1271
Joined: Wed Nov 24, 2004 1:38 am

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 10:30 pm

Quoting PA110 (Reply 24):
It really wouldn't surprise me if these functions hadn't been outsourced, which would explain the breakdown in communication.

Since a lot of outsourcing is to India where british accents are the norm...that riles US pax calling US carriers but wouldn't that actually appear normal to a British pax? Just a thought...grin

Quoting PA110 (Reply 24):
however as their tour operator, we should have been the first point of contact



I applaud that...and agree fully. Too often we have seen the tour operator out of the loop on reskeds, delays, and rebookings either deliberately by the tour operator or by lack of data in the reservation. I also agree that email is not the great solution carriers think it is...especially for those on vacation without access.

In fairness to BA...I would think that the last several days have been quite hectic...and I am not sure how you would prestaff for these events in this day/age of thin margins.
 
ncelhr
Posts: 252
Joined: Tue Jul 04, 2006 10:53 pm

RE: BA Delays & Cancellations Out Of LHR

Wed Jul 04, 2007 11:27 pm

Well known Journalist Richard Quest was on CNN yesterday, commenting on LHR's problems.

He said that with the natural congestion at this airport, coupled with the terrorist dangers that make security an absolute nightmare (the 1 carry-on per connecting passenger rule, etc.), connnecting passengers might end up looking at making use of other Euro hubs instead of LHR and this would LHR's development.
 
kmh1956
Posts: 2854
Joined: Fri Jun 10, 2005 4:08 am

RE: BA Delays & Cancellations Out Of LHR

Thu Jul 05, 2007 1:58 am

Quoting SNATH (Reply 11):
What a f**king disaster

Better than getting all blowed up.
'Somebody tell me why I'm on my own if there's a soulmate for everyone' :Natasha Bedingfield
 
LHR777
Posts: 645
Joined: Sat Nov 05, 2005 6:14 pm

RE: BA Delays & Cancellations Out Of LHR

Thu Jul 05, 2007 3:09 am

Quoting Ncelhr (Reply 26):
Well known Journalist Richard Quest was on CNN yesterday, commenting on LHR's problems.

He said that with the natural congestion at this airport, coupled with the terrorist dangers that make security an absolute nightmare (the 1 carry-on per connecting passenger rule, etc.), connnecting passengers might end up looking at making use of other Euro hubs instead of LHR and this would LHR's development.

Richard Quest - you're a freakin' genius....  Yeah sure

Seriously, coming up with 'gems' like that must be why CNN pay him the big-bucks.....
 
vv701
Posts: 5783
Joined: Fri Aug 19, 2005 10:54 am

RE: BA Delays & Cancellations Out Of LHR

Thu Jul 05, 2007 3:27 am

Quoting PA110 (Reply 24):
Still, if you're BA and you know you operate in an environment prone to operational challenges, it is all the more important that systems work properly, and that everyone knows what to do when trouble strikes.

I understand the sentiment. However even if 'everyone knows what to do when trouble strikes' actually doing it when the authorities have evacuated a building in which key personnel work means that those key personnel know what to do but cannot do it through no fault of either them or their employer. So you also need a back-up plan like notifying those passengers whose e-mail address you know.
 
Speedbird2155
Posts: 684
Joined: Wed Feb 02, 2005 7:44 am

RE: BA Delays & Cancellations Out Of LHR

Thu Jul 05, 2007 3:45 am

Quoting PA110 (Reply 24):
No doubt BA had their email address from online check-in the night before, however as their tour operator, we should have been the first point of contact. Remember, most of BA's flights from the US to the UK were only canceled due to lack of aircraft, as these were the aircraft affected when Terminal 4 was forced to shut down. These are all 7-10 hour flights (depending on where in the US they were headed). There was more than ample time for BA to go into the system and show the cancellations properly on the U.S. originating flights back to the UK.

BA could only email your clients, if they or you provided the email addresses to BA. As such, these will rightfully be used by BA to pass any information relating to their flights to the customers.

BAs services were not cancelled due to any lack of aircraft, but for the simple fact that the terminal was evacuated and remained so for many hours, thereby preventing any departures. This is why I made the initial statement about following events and actually knowing what happened. In the initial stages, it was unknown how long the terminal would have been closed and therefore it would have been impossible to advise anyone as to what was cancelled or not. The information BA agents in the US and indeed worldwide would have been giving, could have been accurate at the time given, but incorrect minutes later. A number of the flights that were cancelled, were those that were in the process of boarding or about to start, but then, due to the length of the evacuation, the crew would have gone out of hours and therefore unable to operate the aircraft. So yes, some flights to the US might only be 7-10 hours, but add in a 5 hour delay (approx) then the time it would have taken for passengers to be either checked in or re-screened for security and then board the aircraft. This would have stretched crew hours way beyond the legal limits. Further, there would not have been enough time to attempt to get the required number of replacement crews, given the uncertainty with the length of the evacuation.

When BA decided to cancel all services up to 2100, that decision was communicated quickly and via many channels and it would have been as a result of this that your clients would have been informed, again, via the contact email address provided.

Quoting PA110 (Reply 24):
To be fair, this is most likely just another symptom of airlines going too far cutting staff, and being caught short when irregularities strike. What happened yesterday would have been a logistical nightmare for any airline these days. But the fact that BA, along with almost all airlines, is operating with minimal staff in all departments makes it all that harder to respond and bounce back.

Again, yesterday had nothing to do with staff cuts. Far from it, once the okay was given, BA had almost all desks open in an attempt to process passengers. Just to add more clarity, because of the time of the event, many of BAs staff on the evening shifts could not even get into the terminal building once staff were allowed in given that they were either in traffic on the way to work at the time of the evacuation and got stuck or had reached the staff parking areas and then had no means of getting to the terminal as the staff shuttles could not operate. Many of these said staff, walked the distance from the staff parking, just to get to the terminal to support our customers. In addition, it is not unusual when such event occur to see many BA staff staying long after their shifts end to help, simply because our customers matter to us.

BA also has a strong system in place to get as many staff, including those from the offices to come into the terminals to assist when events such as this occur. Often even our cabin crew who are on off days tend to volunteer to come in, which is very admirable.
 
boysteve
Posts: 887
Joined: Sun Apr 25, 2004 7:02 am

RE: BA Delays & Cancellations Out Of LHR

Thu Jul 05, 2007 7:09 am

Quoting VV701 (Reply 23):
It is not a BA baggage system. It is operated by BAA and serves all the airlines operating out of T4 LHR

Yes you are correct but BA has a huge voice here! They are able to pressure BAA very easily with their position at LHR, fairly of course. Personally as it is a huge recurring theme BA have to take some responsibility for failing to manage a key supplier time and time again on key service issues.
 
Sketty222
Posts: 904
Joined: Sat Mar 04, 2006 6:36 am

RE: BA Delays & Cancellations Out Of LHR

Thu Jul 05, 2007 7:19 am

Quoting Georgebush (Reply 20):
Actually there is upwards of 20,000 bags stuck in Heathrow



Quoting Boysteve (Reply 31):
They are able to pressure BAA very easily with their position at LHR, fairly of course. Personally as it is a huge recurring theme BA have to take some responsibility for failing to manage a key supplier time and time again on key service issues.

In a way BA have pressurised BAA on this point, hence T5. I believe that once T5 is open then BA's baggage problem will disappear as they will have the newest facility @LHR. The terminal will be for BA only and the furthest they will need to move bags from, when connecting will be T3.

Lee
There's flying and then there's flying
 
vv701
Posts: 5783
Joined: Fri Aug 19, 2005 10:54 am

RE: BA Delays & Cancellations Out Of LHR

Thu Jul 05, 2007 7:31 am

Quoting Boysteve (Reply 31):
Yes you are correct but BA has a huge voice here! They are able to pressure BAA very easily with their position at LHR, fairly of course. Personally as it is a huge recurring theme BA have to take some responsibility for failing to manage a key supplier time and time again on key service issues.

Thanks. The reason why I pointed this out is that there is as much confusion amongst our American friends about UK operations as there is amongst us Brits about US operations.

While larger UK airports tend to be owned and operated by commercial companies in the USA I believe they tend to be owned by public bodies. Hence LHR is operated by BAA, a subsidiary of a Spanish construction company, but JFK is operated by the New York Port Authority. Similarly the only terminal owned and operated by BA is not in the UK but is T7 at JFK.

I believe that in the US airlines own or lease the gates their aircraft operate from. In the UK no airline owns or leases gates. Instead it pays the airport operator a charge (based on weight) for each arriving and departing aircraft, a charge for each passenger handled and a parking charge (by the minute) for parking its aircraft either at a gate or (at lower cost) on a remote stand.

As US airlines own their gates and tend to also own terminals our American friends often quite naturally assume that the operation of everything in a British terminal is directly controlled by the airline concerned. The exclusive use of LHR T5 by BA is going to increase rather than dissipate this incorrect perception.
 
theginge
Posts: 491
Joined: Wed Oct 25, 2006 1:53 am

RE: BA Delays & Cancellations Out Of LHR

Sun Jul 08, 2007 6:27 am

Quoting Boysteve (Reply 31):
Yes you are correct but BA has a huge voice here! They are able to pressure BAA very easily with their position at LHR, fairly of course. Personally as it is a huge recurring theme BA have to take some responsibility for failing to manage a key supplier time and time again on key service issues.

BA can put the pressure on BAA all they like over the Terminal 4 baggage issues and various other problems but the fact of the matter is the Terminal 4 baggage system is operating at almost twice its design capacity!
So nothing can really be done to solve it until BA moves in to Terminal 5 and the other terminals have a bit of breathing space.