"The 737-200 I was on this past Sunday was the WORST looking aircraft I'd ever seen in my life. Outside the plane(old c/s), the rear wings looked like they were grafted on to the aircraft...there looked like there was a dent in the plane around this area. "
It was just your imagination that you saw a dent on the fuselage.
"there were old boarding passes from previous flights littered on the floor,"
Thats what I said before, airlines dont have time to clean airplanes in 30 minutes turnover.
" a few of the tray tables were broken,"
They will be fixed at night
" and the FA told me rudely they didn't have time to get me a drink of water or pop because the flight from PIT to DTW was too short,"
I dont understand this at all. What PIT or DTW have to do with your trip from BOS??? I think you just made it up.
"despite the pilot saying there would be service after the turbulence stopped."
Yes, thats what every single pilot would say if he would care about passengers and flight attendants.
I have experienced almost the same thing you had with US Shuttle.
Last year (close to thanksgiving) I was going visit my girlfriend in New York. I had ticket on flight DCA - LGA 9am. But first shuttle flight (7am that time, they had only B727 in Shuttle service so they couldnt fly earlier, now they have A320-214 so the first shuttle flight out of DCA is 6am) came back from the middle of the way to NYC because LaGuardia had terrible fog and the airport was closed. They said that they will start boarding aircraft again around 10am, so I went call my girlfriend that I'll be little late. Her mother told me that shes already at the airport waiting for me.
And then it started. US gate agents said "First come first serve"!! Hhehe
They said that they will first board people from 7am flight then 8am flight and then 9am. I was so lucky that I got seat.
Finally we took off around 10:30am. LaGuardia was so busy that we had to fly in the traffic pattern over PHL for almost 2hrs. FAs were running with pretzels chips and sodas like busy bees. Around 12:30 noon captain said that we will have to divert to EWR cause we are little bit short on the fuel and LaGuardia wont let us in for another 1 hour.
Half of the people on the plane was mad as hell, I dont blame them for that. Ok, around 1:30pm I walked out from the plane. FA said that shuttle bus will be provided for people who need to continue trip to LaGuardia.
I had no idea where to go and where to wait for the bus, so I went to the USAirways office next to the baggage claim. USAirways agent from that office had attitude. She gave me a look "what the hell he wants", I asked her where I should go for the bus, she was so damn rude, she said that she has other things to do then telling me where to go for a bus (or something like that) I just exploded, I said "You should be nice to me bitch" and I just walked away looking for the bus.
Finally around 3pm we start bording bus to LaGuardia. I tought that my girlfriend wont be at the airport anymore, that she doesnt wanna see me anymore etc. But when we got to the airport around 4pm she was still waiting for me. She was crying cause she tought that I dont wanna see her anymore (hehehe what a girl). When we got to her place it was already 5pm, so I had 4 hours to catch last flight to DCA, ( I had to be next day in DC
) and only 3 hours to play with her.
My flight to DCA was without further problems, it was on time. I think we had onboard only 6 passengers, they were seating in the front and I was seating in the last row chatting with FAs.
Well, Monday I wrote complain letter to the USAirways customer service in Winston Salem. I bet it was the nicer complain letter they ever received. I was very nice to them and I gave them lots of BS, like I was late for the meeting, trip that should take approximetly one hour took 8 hours, that agents at EWR were mean and rude, that now my company will have to rethink if we will still fly with USAirways etc etc.
After one week I got appology letter with travel voucher for $***. I used that voucher paying for two tickets, one going back to LaGuardia and next going to BOS for lunch two weeks later. I had to pay like $8 difference.
And I'll tell you one thing. All shuttle flights were on very clean aircrafts.
USAirways, way to fly