Dallas Morning News Editorials
Eagle pilot does his part
With the trouble we have been having with rain and delayed flights, we had an unusual experience on American Eagle last week.
Just as we were 10 minutes out of D/FW, we were diverted to Waco. With no idea how long the wait would be, our pilot had pizza delivered to the entire plane, which he paid out of his own pocket. He would not accept any cash from any of us, saying it was his party.
One hears of so many nightmare stories about flying lately that I'd like to thank Capt. .... ..... of American Eagle.
(Pilot's and writer's names deleted for posting)
Have heard of pilots on diverted carriers using their cards to purchase fuel at out-stations and other similar incidents.
With customer satisfaction at such a low on most carriers, great to see this professional take ownership of the delay to the extent he could. He certainly didn't owe anyone a meal... out of his own pocket... but a kind and magnanimous gesture! Kudos!!