utapao
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AA Eagle Pilot Goes Over & Above

Thu Jul 12, 2007 5:31 am

The following is from the Dallas Morning News Letters to the Editors section on Wednesday, 11 July. Since is a registered access site, posting here.
Dallas Morning News Editorials

Quote:


Eagle pilot does his part


With the trouble we have been having with rain and delayed flights, we had an unusual experience on American Eagle last week.

Just as we were 10 minutes out of D/FW, we were diverted to Waco. With no idea how long the wait would be, our pilot had pizza delivered to the entire plane, which he paid out of his own pocket. He would not accept any cash from any of us, saying it was his party.

One hears of so many nightmare stories about flying lately that I'd like to thank Capt. .... ..... of American Eagle.


(Pilot's and writer's names deleted for posting)

Have heard of pilots on diverted carriers using their cards to purchase fuel at out-stations and other similar incidents.

With customer satisfaction at such a low on most carriers, great to see this professional take ownership of the delay to the extent he could. He certainly didn't owe anyone a meal... out of his own pocket... but a kind and magnanimous gesture! Kudos!!
Sawasdee khrab!
 
n710ps
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RE: AA Eagle Pilot Goes Over & Above

Thu Jul 12, 2007 5:33 am

I have never gone to that extent per se but mainly due to the low pay I have and what it would coust to feed 50 to 70 people pizza but I would if I made the loot. Cheers to this man for his actions!!!!!!!!! A round of applause now please.
There is plenty of room for Gods animals, right next to the mashed potatoes!
 
william
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RE: AA Eagle Pilot Goes Over & Above

Thu Jul 12, 2007 5:34 am

To be truthful this probably goes on far more than we realized.............Its a shame it more entertaining to people to only report "bad" news.
 
WA707atMSP
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RE: AA Eagle Pilot Goes Over & Above

Thu Jul 12, 2007 5:40 am

Quoting William (Reply 2):
Its a shame it more entertaining to people to only report "bad" news.

As the old saying goes, nobody buys a newspaper to read about all 10,000 flights yesterday landing safely

It's nice to hear that the airline industry is getting some good publicity for a change.
Seaholm Maples are #1!
 
n710ps
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RE: AA Eagle Pilot Goes Over & Above

Thu Jul 12, 2007 5:47 am

Ha I would love to start a newspaper that was all good news about this industry and I do not mean that some dipshit exec. get a bonus for completeling a prograzm that saved the airline several milion. How about above and beyond programs like US has for it's employees.
There is plenty of room for Gods animals, right next to the mashed potatoes!
 
ssides
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RE: AA Eagle Pilot Goes Over & Above

Thu Jul 12, 2007 7:02 am

Very impressive, considering what regional pilots earn in comparison to mainline pilots.
"Lose" is not spelled with two o's!!!!
 
positiverate
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RE: AA Eagle Pilot Goes Over & Above

Thu Jul 12, 2007 7:07 am

Quoting N710PS (Reply 1):
I would if I made the loot

Odds are as an RJ Captain, he doesn't make "the loot".
 
DeltaAVL
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RE: AA Eagle Pilot Goes Over & Above

Thu Jul 12, 2007 8:03 am

Quoting William (Reply 2):
To be truthful this probably goes on far more than we realized.............Its a shame it more entertaining to people to only report "bad" news.

Oh yes. On almost every commercial flight I've taken, there has been some little something that the crew does to make our trip better.

Quoting Positiverate (Reply 6):

Odds are as an RJ Captain, he doesn't make "the loot".

Well, if he's a long-time RJ captain with the company, he could actually be making fairly good money.

Quoting WA707atMSP (Reply 3):
It's nice to hear that the airline industry is getting some good publicity for a change.

It's hardly "good publicity", as it's just a mere letter to the editor, but it's always nice to see a happy airline customer once in a while. You don't come across those too often.

Great move by the Eagle pilot. This is part of the reason I'm greatly looking forward to joining their team in a few years.
"We break, We bend, With hand in hand, When hope is gone, Just hang on." -Guster
 
access-air
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RE: AA Eagle Pilot Goes Over & Above

Fri Jul 13, 2007 5:13 am

Back in July of 1997, I was working part time for Great Lakes dba United Express at Sterling/Rock Falls, Il. and my Lakwes boss called me after I was home from my full time job and said I needed to get ot the airport quick as the flight from Dubuque was going to divert to Sterling because of T-Storms in OHare.....
Sure enuff, N170GL (Beech 1900D) landed with about 13 passengrs on board. What to do....Well long story short, I did the best that I could for the customers, to and including paying for (out my own pocket) for Pizza and Drinks for the passengers and crew. That helped but the weather delay was so long that the crew timed out and had to take the plane back to ORD without that passengers. The were legal to fly Part 91, but Part 121 they were illegal to haul passengers.
Half of the passengers elected to ride into ORD on some ground transport I arranged for them. The other half elected to wait for the Inbound flight from ORD to Dubuque depatrted and they flag stopped it in Sterling to haul the rest of the passengers back to Dubuque so they could start over the next morning.
Outside of that, I never heard anything else about the passengers but they were very thankful and understanding when it came to the delay.
I nver gave it a second thought to buy the people somrthing to eat. (Between my two jobs at the time I could easily afford it.)
To me, the experience was a wonderful thing. Even tho it was something that inconveinced others, It showed me that I was able to handle a crisis on my own. The other two agents one of which was th Station Manager could not come out to help....I was just happy as all get out to do it...I loved every minute of what I was doing.
I miss that job terribly and wish I still had it......

Thats my story...

Access-Air
Remember, Wherever you go, there you are!!!!
 
optionscle
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RE: AA Eagle Pilot Goes Over & Above

Fri Jul 13, 2007 5:35 am

There is a post going on this subject over at the CO forums on Flyertalk. The general concensus there is that this opens the pilots and airline up to a lot of risk. If someone gets sick from the pizza, you'd better believe that everyone in sight gets sued. It's disgraceful, but welcome to America...
 
n710ps
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RE: AA Eagle Pilot Goes Over & Above

Fri Jul 13, 2007 6:01 am

Quoting Positiverate (Reply 6):

more than I make. Once your a line holding captain on an RJ you are making at least surviveable money. Right now I cannot afford a decent date at this rate.
There is plenty of room for Gods animals, right next to the mashed potatoes!
 
FlyPIJets
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RE: AA Eagle Pilot Goes Over & Above

Fri Jul 13, 2007 10:18 pm

Quoting OptionsCLE (Reply 9):
There is a post going on this subject over at the CO forums on Flyertalk. The general concensus there is that this opens the pilots and airline up to a lot of risk. If someone gets sick from the pizza, you'd better believe that everyone in sight gets sued. It's disgraceful, but welcome to America...

The sad thing is that Americans spread the rumor that this type of lawsuit is going to happen. Then use this as an excuse to not help strangers. Lawsuits are no more likely now than ever before, just publicized and politicized to exploit fear and promote an agenda to those duped into believing. Sad, there are so many unhappy and disgruntled people in this world that try and ruin life for everyone.

Congratulations to the Eagle crew for going above and beyond. Here is to hoping this type of behavior is common place for all of us.
Rex Kramer: Get that finger out of your ear! You don't know where that finger's been!
 
jhooper
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RE: AA Eagle Pilot Goes Over & Above

Fri Jul 13, 2007 11:28 pm

Quoting Utapao (Thread starter):
Have heard of pilots on diverted carriers using their cards to purchase fuel at out-stations and other similar incidents.

Don't carriers equip their planes with fuel cards???

Quoting Access-Air (Reply 8):
That helped but the weather delay was so long that the crew timed out and had to take the plane back to ORD without that passengers. The were legal to fly Part 91, but Part 121 they were illegal to haul passengers.

The pilot's contract let this fly???

Quoting OptionsCLE (Reply 9):
The general concensus there is that this opens the pilots and airline up to a lot of risk. If someone gets sick from the pizza, you'd better believe that everyone in sight gets sued. It's disgraceful, but welcome to America...

Ditto what FlyPIJets said. Nobody had to eat the pizza; I'd sue you if you let me starve!
Last year 1,944 New Yorkers saw something and said something.
 
access-air
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 12:45 am

Quoting OptionsCLE (Reply 9):
There is a post going on this subject over at the CO forums on Flyertalk. The general concensus there is that this opens the pilots and airline up to a lot of risk. If someone gets sick from the pizza, you'd better believe that everyone in sight gets sued. It's disgraceful, but welcome to America...

Well if the passengers were afraid of getting sick then they should decline to eat.....or better, order their own......
Beside how can you say this when any food stuffs served onboard the plane could cause the same sickness if it was contaminated. Stop trying to find a fault in a gesture of kindness and consideratio for the well being of your customers.

Access-Air
Remember, Wherever you go, there you are!!!!
 
Arcrftlvr
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 12:56 am

Bravo!! This will go a long way...Unfortuantely, people like bad news more than good. I find it ironic that the 'story' was actually just a letter. Why no human intrest story on this? It's not as sexy as if he bought food for himself and ate it in front of the passenegers...I hate the media.
 
access-air
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 12:58 am

Quoting Jhooper (Reply 12):
Quoting Access-Air (Reply 8):
That helped but the weather delay was so long that the crew timed out and had to take the plane back to ORD without that passengers. The were legal to fly Part 91, but Part 121 they were illegal to haul passengers.

The pilot's contract let this fly???

What do you mean???? What does the pilot's contract have to do with this....The plane couldnt RON in SQI. It was a SPW based Aircraft. The flight crew told me that if the passengers asked why the plane was leaving, they needed to get the plane and crew back to ORD. This was something that was cleared by Great Lakes dispatch. They were legal to fly or ferry or reposition the plane back to ORD via Part 91 rules, but due to their Part 121 duty time expiring, they could NOT transport the passengers with them......I understood it right away..a no brainer.

All the passengers understood this, except one man who was the instigator that tried to be a hot shot jerk the whole time. He just couldnt understand why we couldnt fly our litle 1900 into a T-storm to get him to ORD. Incidentally he was one of the passengers that elected to take ground transport into ORD.

Access-Air
Remember, Wherever you go, there you are!!!!
 
optionscle
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 1:15 am

Quoting Access-Air (Reply 13):
Well if the passengers were afraid of getting sick then they should decline to eat.....or better, order their own......
Beside how can you say this when any food stuffs served onboard the plane could cause the same sickness if it was contaminated. Stop trying to find a fault in a gesture of kindness and consideratio for the well being of your customers.

I didn't mean to give the impression that I agree with the mentality that I wrote about in my last post. I whole-heartedly agree with all of you in this thread, the pilots did a great thing and should be commended! I think it's sad, really, but many airlines' corporate policies would probably forbid this gesture because I would think that it does open them up to liability. True, no one had to eat the pizza, but since it was provided by the airline (or in this case the pilot acting on behalf of the airline) there is an implied safety and cleanliness that the airline can't guarantee. I'm not a lawyer and can't really back my opinion up, but you have to admit that stranger lawsuits have been brought to court and actually WON (think Hot Coffee v. McDonalds).

Again, I'm just playing devils advocate here, I wish this type of kindness were more prevalent!!

[Edited 2007-07-13 18:18:30]
 
access-air
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 1:17 am

Access-Air

Quoting Jhooper (Reply 12):
That helped but the weather delay was so long that the crew timed out and had to take the plane back to ORD without that passengers. The were legal to fly Part 91, but Part 121 they were illegal to haul passengers.

The pilot's contract let this fly???

I think I understand now what you were speaking about......No they did not fly the plane back into ORD into Thunderstorms.....Flights were being cleared back into ORD and other larger planes were getting priority clearance.By the time OUR plane got its clearance the Pilot's 121 duty time had been exceeded. No, Great Lakes Pilot contract would never allow ANY pilots to fly into a thunderstorm...Why would you even ask such a question....????

Access-Air
Remember, Wherever you go, there you are!!!!
 
DeltaGuy
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 1:35 am

Quoting DeltaAVL (Reply 7):
Well, if he's a long-time RJ captain with the company, he could actually be making fairly good money.

He'd have to be a longtime AE employee, period....upgrade is so ungodly long these days. That or he's an ex TWA flowback.

DeltaGuy
"The cockpit, what is it?" "It's the little room in the front of the plane where the pilot sits, but that's not importan
 
access-air
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 2:12 am

Quoting OptionsCLE (Reply 16):
Again, I'm just playing devils advocate here, I wish this type of kindness were more prevalent!!

Actually, It was from me......out my own pocket....I was never reimbursed for the food, nor did I seek reimbursement. So if any lawsuits were to be filed they would have been made to me personally. Yes, its a shame that people are so willing to sue others for such stupid things.....

Access-Air
Remember, Wherever you go, there you are!!!!
 
jhooper
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 4:04 am

Quoting Access-Air (Reply 17):
Flights were being cleared back into ORD and other larger planes were getting priority clearance.By the time OUR plane got its clearance the Pilot's 121 duty time had been exceeded. No, Great Lakes Pilot contract would never allow ANY pilots to fly into a thunderstorm...Why would you even ask such a question....????

Sorry, I didn't mean to imply a contract exists allowing flight into thunderstorms. What I was referring to is duty day limitations. Maybe I'm wrong, but I figured most pilot unions have contracts with their airlines specifying crew duty day limitations more restrictive than what's required by Part 121. And if that's the case, and the crew timed out under Part 121, it's likely they could have timed out per their union contract as well. I was just asking.
Last year 1,944 New Yorkers saw something and said something.
 
jenkingeorge
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 4:22 am

WOW - its nice to hear stories like this, that there are still some nice people out there in this dog eat dog world Big grin

Quoting OptionsCLE (Reply 9):
The general concensus there is that this opens the pilots and airline up to a lot of risk. If someone gets sick from the pizza, you'd better believe that everyone in sight gets sued.

What a world we live in, one cant buy pizza for people without worrying about being sued for bying the wrong toppings for someone  Sad (I mean if it makes the sick or ill....not just fussey eaters!!!)

-JG
I reject your reality and substitute my own!
 
access-air
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 5:51 am

Quoting Jhooper (Reply 20):
I was just asking

I didnt know the specifics of their contracts....I was stating what the crew told me....No worries mate... Smile

Access-Air
Remember, Wherever you go, there you are!!!!
 
bigtidi
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 6:57 am

This goes along with this thread but I have seen a Mesa Airlines captain take Snickers Bar orders from passengers on a lengthy ATC/Weather delay. He brought back about 20 of them for the lucky passengers. I can say that this small gesture went a long way with the passengers. Even though we were delayed for 2+ hours, the everyone was very thankful for the extra mile of service.
 
aa61hvy
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 7:01 am

Quoting Positiverate (Reply 6):
Odds are as an RJ Captain, he doesn't make "the loot".

I know for a fact they do not make much loot at all. Pretty pathetic, given the skills they have.
Go big or go home
 
787EWR
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 7:05 am

Quoting Bigtidi (Reply 23):
This goes along with this thread but I have seen a Mesa Airlines captain take Snickers Bar orders from passengers on a lengthy ATC/Weather delay. He brought back about 20 of them for the lucky passengers. I can say that this small gesture went a long way with the passengers. Even though we were delayed for 2+ hours, the everyone was very thankful for the extra mile of service.

This is what it is all about. As much as we hate the delays due to weather or airport overcrowding, the contributions of a pilot or a crew to do what little they can to make the passenger(who is paying their salary) a bit more comfortable should go a long way.

This guy probably didn't get reimbursed because American and American Eagle are too cheap to do it, but I am sure his passengers appreciated the gesture.

Good on him..
 
Superfly
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 7:06 am

It's great to read reports like this!  bigthumbsup 
Kudos to him and American Airlines better promote this pilot very soon! If not, give him a pay raise.  yes 


I hope he remembered to order a vegitarian and vegan pizza too. Otherwise some vegan would have sued. Big grin


Just kidding.  Smile

Quoting WA707atMSP (Reply 3):
As the old saying goes, nobody buys a newspaper to read about all 10,000 flights yesterday landing safely

It's nice to hear that the airline industry is getting some good publicity for a change.

Amen!
 checkmark   checkmark   checkmark 
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yellowtail
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 7:30 am

Speaking of Pizza...I remember sitting onboard a the gate at IAH (pre 9-11 of course) on a TA flight wondering why we hadn't pushed back yet....then I saw the gate agent come on board with 2 Pappa Johns pizzas that went straight into the cockpit.

Man, despite getting the choice of "pollo or carne" ...we smelled those pizzas all the way to BZE.
When in doubt, hold on to your altitude. No-one has ever collided with the sky.
 
stlgph
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 7:41 am

Pizza's not that expensive. Domino's sells it for $5 for a large one, if you order 3 or more.
if assumptions could fly, airliners.net would be the world's busiest airport
 
boeing743
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 8:05 am

That is nice for pilot doing that for his passengers. I guess that what make very good customer service on that flights. It would be so impossible to do that if it is mainlines when it would cost a lot of money to feed them and crews if allow. I am sure that some airlines would go beyond by make their passengers comfortable on long delayed and unfortunely some do not.
 
Superfly
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 8:24 am

Quoting STLGph (Reply 28):
Pizza's not that expensive. Domino's sells it for $5 for a large one, if you order 3 or more.

It's the thought that counts.  Smile
Bring back the Concorde
 
jhooper
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 8:46 am

Quoting Superfly (Reply 26):
Kudos to him and American Airlines better promote this pilot very soon! If not, give him a pay raise.

Unfortunately, pilots can't be promoted for going "above and beyond" or otherwise doing a good job. They can only be fired for doing a bad job. Seniority takes merit out of the equation in it's entirety. Overall, it's probably the right system to have--the captains don't have to worry about passing on good knowledge to their first officers for fear the FO might fly better than him and get promoted ahead of the captain. Also, the seniority system eliminates the percieved need to brown nose around the chief pilot's office. The down side is, of course, "above and beyond" efforts can't really be rewarded and thus we don't see a whole lot of gestures like this story.

Quoting STLGph (Reply 28):
Domino's sells it for $5 for a large one, if you order 3 or more.

Little Caesars sells them for $2.99 every other Tuesday down here, but they're "hot and ready" and in my opinion not nearly as good as if they were made when you order them. It's something about the bread that just doesn't taste right. Papa Johns is far superior, Dominos, Ci Cis, and Pizza Hut are also way better. Irregardless, if the pilot was nice enough to bring me pizza of any brand, I wouldn't be complaining!  bigthumbsup 
Last year 1,944 New Yorkers saw something and said something.
 
QantasHeavy
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 10:21 am

Great stuff from the front office... hope he is recognized and rewarded by the company!

In these times, for a commuter pilot to pay for catering, especially when it's a weather issue -- nobody's fault, is very above and beyond. Funny how it is so easy to fill volumes on complaints but how infrequently the good stories circulate.

Glad that helps dispell the myth that all heavy metal drivers (ok not heavy in his case) are greedy snobs (as one might get the impression from the trade press). Naturally, this captain probably won't turn greedy till he gets his four stripes on the 777 -- JUST KIDDING!!!!!!!!!!!!!!!!!!! : )

That Captain will be a legend for that one. Good on him!
 
aviationnut12
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 10:49 am

We had a similar experience on American in December. Flying home after spending Christmas in CA, we were flying ONT-DFW on a S80. We had to divert to Abilene, and after waiting for three hours they ordered pizza for everyone. I don't know who paid for it, but it was a very nice.
Every choice is a step, steps become direction, direction determines destination
 
fllcontinental
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 3:43 pm

How was the pizza delivered to the plane?
 
jenkingeorge
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 3:59 pm

Quoting Fllcontinental (Reply 34):
How was the pizza delivered to the plane?

On one of those annoying little mopeds, lol
I reject your reality and substitute my own!
 
atrude777
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 4:12 pm

Quoting STLGph (Reply 28):

Guess what not to many people care.....

I don't know why you have to downplay any good news.


Who cares if he got it for free or paid 100 bucks for it?! As Superfly stated its the thought that counts, he went out of his way to get something for the passengers, to make them comfortable or a bit better...

Who cares if he was seeking PR, bonus or compensation or w.e, he STILL did it...


Why can't you take one good news and just accept it as that, good news instead of..oh well...pizza wasn't that expensive anyway.....

Alex
Good things come to those who wait, better things come to those who go AFTER it!
 
platinumfoota
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 4:37 pm

(stands up to applause) I'm happy to hear the pilot go out of his way to please their passengers. Ive heard about UniTED pilots going out and buying milk from McDonalds in the terminal b/c they dont serve milk on Ted flights for coffee, but never pizza for all the passengers. Great Job!
Never forget United 93
 
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fxramper
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 4:37 pm

Quoting Atrude777 (Reply 36):
Superfly stated its the thought that counts, he went out of his way to get something for the passengers, to make them comfortable or a bit better...

Mike's wife is loaded. He did this as a genuine gesture to his passengers. No foul, no harm. Hats off to the dude.

 yes 
 
atrude777
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 4:48 pm

Quoting FXramper (Reply 38):

But who cares if he was rich or poor..

Again it was the THOUGHT, he showed he cared about his passengers and said you know im gonna get them pizza..


I don't care about him being rich or if his wife is loaded.

It was all about the good geusture he portrayed and the customer service he portrayed.

Alex
Good things come to those who wait, better things come to those who go AFTER it!
 
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fxramper
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RE: AA Eagle Pilot Goes Over & Above

Sat Jul 14, 2007 5:30 pm

Quoting Atrude777 (Reply 39):
But who cares if he was rich or poor..

Truder...just stating a fact that is contrary to what some have stated on the thread...eg. nublet wannabe pilots.

The guy is genuinely nice. Hats off to MQ and Captain Smith.
 
highflyer9790
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RE: AA Eagle Pilot Goes Over & Above

Sun Jul 15, 2007 10:09 am

how does the pizza guy get through security?
121
 
aviationnut12
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RE: AA Eagle Pilot Goes Over & Above

Sun Jul 15, 2007 10:35 am

For our flight, they brought portable stairs to the plane and the pizza was brought onboard by an American Eagle agent.
Every choice is a step, steps become direction, direction determines destination
 
ltbewr
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RE: AA Eagle Pilot Goes Over & Above

Sun Jul 15, 2007 10:54 am

Maybe he and the FO were hungry and were afraid if they got food, the pax would be pissed they didn't get any  cheeky  Since the food was from an outside company, the liability would fall to them 1st, then the airline and only if it was clear they screwed up. Perhaps too, there were no suitable food service facilities at that airport since it was a small one and probably with the who know how long time they would be there, it would keep the pax from getting restless and nasty.
 
ZKSUJ
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RE: AA Eagle Pilot Goes Over & Above

Sun Jul 15, 2007 11:03 am

Thats nice to hear. Especially since Regional pay is nowhere near exclusive if you know what I mean.

There was also an NZ ATR crew that diverted the flight to drop off an elderly couple so that they could visit their daughter in a hospital. The aircraft was headed to the original destination but the daughter got a hospital transfer just as the aircraft was taxying out. News was passed to the crew and the aircraft diverted to another town to drop off the couple. Another nice gesture that went unpublished in the media.

As mentioned above, I think it happens more than we realise.
 
OPNLguy
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RE: AA Eagle Pilot Goes Over & Above

Sun Jul 15, 2007 11:07 am

Quoting Jhooper (Reply 12):
Don't carriers equip their planes with fuel cards???

Not usually. Fuel arrangements at regularly-served airports are all by contract, and fuel at off-line diversion airports is usually direct billed to the airline. Every once in awhile, you run into someone at a FBO that won't direct bill, and that's when one has to be creative.

Long ago, we diverted a MSY flight into PNS, and the FBO (having been shafted for a fuel bill from Air Florida's bankruptcy) decided he wasn't going to let -anyone- direct bill, and the captain had to whip out his Exxon card. (He got re-imbursed by the company the next day). We've had dispatchers use their credit cards in the past as well. Not so much lately, since fuel has gone up so much in recent years that we'd have to pool -several- people to get past credit card limits and get the fuel we needed.
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
 
flybyguy
Posts: 1415
Joined: Sun Jun 27, 2004 12:52 pm

RE: AA Eagle Pilot Goes Over & Above

Sun Jul 15, 2007 1:08 pm

Quoting Utapao (Thread starter):
Have heard of pilots on diverted carriers using their cards to purchase fuel at out-stations and other similar incidents.

With customer satisfaction at such a low on most carriers, great to see this professional take ownership of the delay to the extent he could. He certainly didn't owe anyone a meal... out of his own pocket... but a kind and magnanimous gesture! Kudos!!

What a remarkable effort, especially for a guy paid next to nothing to fly people from A to B safely. I'd like to see those 100K+ captains do that at some point... but I guess once you have it made, bimmers for the wife and kids and that beachside house in the Bahamas is really all that matters.

Quoting QantasHeavy (Reply 32):
Great stuff from the front office... hope he is recognized and rewarded by the company!

They'd more likely fire him if any of those people came down with food poisoning and sued. Perhaps Southwest, Jetblue or any other employee friendly company (if there are any others) would have made an effort to at least throw him a small thank you party.
"Are you a pretender... or a thoroughbred?!" - Professor Matt Miller

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