MCOflyer
Topic Author
Posts: 7069
Joined: Tue Jun 13, 2006 5:51 am

Southwest CSA Interview

Fri Jul 13, 2007 5:59 am

Yesterday night I got an e-mail inviting me to a WN CSA interview in Orlando on Monday. I'm going to attend and need advice on what to wear, what to bring etc. Also, could someone please tell me what kind of working environment I can expect if hired?

Hunter
Never be afraid to stand up for who you are.
 
fridgmus
Posts: 1296
Joined: Thu Oct 12, 2006 7:28 am

RE: Southwest CSA Interview

Fri Jul 13, 2007 8:07 am

Coat and tie at the least, fresh haircut, fresh shave, clean shoes and brush those teeth! Bad breath carries! Sit up straight, don't fidget, smile and have a very positive attitude! First impressions are lasting impressions.

Be honest! An experienced interviewer can tell (sometimes) if you're bullshitting them! If you don't know something, say so. Honesty goes a long way.

Make sure any documentation (resume, diploma, certificates) you give them is neat, organized and if possible, typed. Carry it in a brief of some sort, not some pile of papers!

I'm not in the Aviation Industry, so I can't answer the rest of your questions.

Good luck and let us know how things went.

Marc
The Lockheed Super Constellation, the REAL Queen of the Skies!
 
ShannoninAMA
Posts: 1211
Joined: Tue May 22, 2007 1:37 pm

RE: Southwest CSA Interview

Fri Jul 13, 2007 8:08 am

Marc covered most of it. Dress nice , Be honest, Mouthwash and toothpaste etc. Try not to be nervous, be confident and positive  Smile

Quoting Fridgmus (Reply 1):
First impressions are lasting impressions.

 yes 
Shipwreck alert. Head on over to Airspaceonline.com.
 
DLOnur
Posts: 243
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RE: Southwest CSA Interview

Fri Jul 13, 2007 8:17 am

Why does he have to dress up and "look professional" when WN agents can wear shorts and polo shirts?

Maybe business casual might be better?

I don't know though....a suite might be too dressy for WN.

Just a thought.

Good luck dude.
What you believe is what you see.
 
boeing743
Posts: 338
Joined: Thu Jun 14, 2007 10:16 am

RE: Southwest CSA Interview

Fri Jul 13, 2007 12:21 pm

Good luck on that Interview. It is always better to come dress nice and have all of information ready. Also try to have some of WN knowledge. Let me know how it is going. I know you can do it and think positive. Just say to yourself. You can do it and will get job.
 
xjramper
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RE: Southwest CSA Interview

Fri Jul 13, 2007 12:42 pm

My favorite time is when I get to sell myself. Being able to confidently answer their questions they will ask is always a plus but when they say "Do you have any more qualities, attributes, etc etc etc about yourself?" Lean forward, have your face light up, and give them qualities, even though they may know them from prior questions.

As for others:
-Sell yourself...you are your greatest asset

-Know a lot about the company...WN is pretty much infamous with their unorthodox methods of delivering service (know some information about that!)

-Be assertive...slouching in your chair, leaning back like you are cool, etc...show that you are confident by leaning forward and as Fridgmus said above, be honest

-30/60/90 day plan...this may be too close to interview time, but if you have a second jot down some goals that you have starting out with WN in the first 30 days, the first 60 days, and the first 90 days....type them up and have copies for your interview panel....but as i said...this is just a suggestion....dont throw this in if you dont actually think about these and know them!

-Answer questions from the heart....the worst thing a candidate can do is make it sound like its a rehearsal. Know what you are going to say but speak it from the heart not from the mind...and trust me interviewers know the difference

-Take your time....they will ask you x amount of questions that require you to relate a story to that question. Take a few seconds to gather the story you have in your mind and (maybe while taking a breath) then tell the story...dont feel like you have to rush into it!

-Use up to date stories....dont relate questions two three years back...keep stories current so that the interviewer can see that you have had to deal with situations relatively close to employment

-Maintain eye contact with EVERYONE!....DO NOT focus on just the person who asked you the question...respond to everyone in the room...interact them in the story by making them make eye contact with you. This not only lets them know you want them to hear you but that you know everyone is still listening

-Bring questions....The interviewer will break from them asking the questions and give the floor to you.

Quoting MCOflyer (Thread starter):
could someone please tell me what kind of working environment I can expect if hired?

Perfect question to ask them. Why? They work there...they will know the best! Bring more questions...just don't ask them how much you will get paid!

Any questions? lol

Good luck...hope to hear great news!

XJR
Look ma' no hands!
 
Boeingluvr
Posts: 347
Joined: Mon Jun 18, 2007 1:56 am

RE: Southwest CSA Interview

Fri Jul 13, 2007 12:49 pm

Airlines love responsibilty. So liek they said dress neat, I would say suit, be nice and outgoing. Be outspoken but don't interupt others. In group activities be part of the team. Try and lead the team inw ays but listen to their ideas. Most airlines are behavioural based, so make sure you have examples of times you were a team member and times you helped out and went above and beyond and interacted in good and bad ways with coworkers, and how you finished up with them. Ailrines love team members and leaders. Go in confident but not cocky and be yourself.

Good luck!

P.S. Airline interviews can be a bit un nerving as they are always writing notes and everything but don't worry about that just relax. Plus check out WN's history. They may ask about previous a/c as well as starter cities, destinations and current fleet.
 
atrude777
Posts: 4258
Joined: Wed Aug 13, 2003 11:23 pm

RE: Southwest CSA Interview

Fri Jul 13, 2007 1:16 pm

Quoting DLOnur (Reply 3):
Why does he have to dress up and "look professional" when WN agents can wear shorts and polo shirts?

Maybe business casual might be better?

I don't know though....a suite might be too dressy for WN.

WRONG....Dress Up as much as you can, a tie would be great but not neccesary.


Be cool, calm and collect. KNOW your history about Southwest but don't brag about it, if asked, don't answer every question, be a team leader and let others show off.

Be Early, not on time EARLY.

Smile, participate, be conversational but don't talk a lot, your REAL interview is really during the break times, to see how you interact with everyone else, when waiting for the meeting to start, talk to others find where there from why they applied etc etc.

Bring a notebook to take notes, you will need to take notes and is also impressive to the others.

Alex
Good things come to those who wait, better things come to those who go AFTER it!
 
Halophila
Posts: 455
Joined: Sun Aug 14, 2005 11:44 am

RE: Southwest CSA Interview

Fri Jul 13, 2007 2:55 pm

Quoting DLOnur (Reply 3):
Why does he have to dress up and "look professional" when WN agents can wear shorts and polo shirts?

I agree with Atrude777, dress up as much as you can. Little known fact that even in academia (I'm a marine scientist), the only time you'll find us wearing a coat and tie is during a job interview - rest of the time, it's just shorts and a T-shirt. It looks really stupid during some interviews - like one time wearing suit & tie on the back of a boston whaler looking around the local environs.... But it's just something that is expected in most fields.

Quoting Fridgmus (Reply 1):
fresh shave

Well, technically if you have a beard, then at least trim it up. You don't have to be clean shaven IMO.
Flown on 707, 717, 727, 732 733 734 735 73G 738 739 741 742 743 744 74SP 757 753 762 763 772 773 77W D10 DC9 M11 M80 M87
 
F9Animal
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Joined: Thu Dec 16, 2004 7:13 am

RE: Southwest CSA Interview

Fri Jul 13, 2007 3:11 pm

Quoting DLOnur (Reply 3):
Why does he have to dress up and "look professional" when WN agents can wear shorts and polo shirts?

Maybe business casual might be better?

I don't know though....a suite might be too dressy for WN.

Just a thought.

Good luck dude.

If I had 2 candidates in front of me, and one was dressed in a nice suit, and the other in jeans and a polo.... I would probably instantly have more interest in the candidate that took the time to look sharp for the interview. I see nothing wrong with looking your best, especially if it is a career that you really want. WN offers careers still, unlike what most airlines have become lately.
I Am A Different Animal!!
 
LAXspotter
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RE: Southwest CSA Interview

Fri Jul 13, 2007 4:06 pm

Quoting Fridgmus (Reply 1):
Coat and tie at the least, fresh haircut, fresh shave, clean shoes and brush those teeth! Bad breath carries! Sit up straight, don't fidget, smile and have a very positive attitude! First impressions are lasting impressions.

Will do that soon, when I go to the ONT meeting which hasnt been announced yet, I am still waiting

Quoting DLOnur (Reply 3):
Why does he have to dress up and "look professional" when WN agents can wear shorts and polo shirts?

You gotta show that you care about this job, and to show that this isnt some job youre just doing for the hell of it
"Patriotism is the last refuge of the scoundrel" Samuel Johnson
 
san88
Posts: 88
Joined: Wed Jul 26, 2006 3:30 am

RE: Southwest CSA Interview

Fri Jul 13, 2007 5:23 pm

Quoting MCOflyer (Thread starter):
WN CSA interview in Orlando on Monday

Group interview or personal? if group be prepared to answer the questions in the time allotted and if personal....be your self and be prepared to think of personal experiences and don’t lie...............good luck
sit on the Captain side when you fly into SAN
 
thegreatchecko
Posts: 689
Joined: Sat Mar 06, 2004 3:34 pm

RE: Southwest CSA Interview

Fri Jul 13, 2007 5:37 pm

Go get a copy of the book NUTS! Beg, borrow, and/or go to the local public library if you have to. There is a chapter on hiring that goes into much of what they do in the group interviews. Read the entire book if you can, but that hiring chapter is worth its weight in gold! I can't put into words how valuable that book can be.

What everyone else said too.  Smile

NUTS! will also give you a great idea of what its like to work at Southwest.

Checko
"A pilot's plane she is. She will love you if you deserve it, and try to kill you if you don't...She is the Mighty Q400"
 
Dazed767
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Joined: Tue May 18, 1999 11:55 am

RE: Southwest CSA Interview

Sun Jul 15, 2007 1:13 pm

I had an interview with them about 4 years ago. It was a group interview and there was about 50 or so of us in the room. They asked questions like what do you do now, why do you want to work for us, and a few other random questions.
 
tsaord
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RE: Southwest CSA Interview

Sun Jul 15, 2007 1:34 pm

On the concept of dress for an interview, I wear a uniform to work everyday since its the policy. But I had to dress professionally for the interview. Most jobs no matter what type of uniform policy they have means NOTHING during the hiring process. Most and just about all employers expect a person to come into the interview looking professional as possible unless stated otherwise. Wn has a more casual working environment but Im sure they have to be neat as well.
there are icons, then there are legends, then there is rick flair
 
atrude777
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RE: Southwest CSA Interview

Sun Jul 15, 2007 4:08 pm

Quoting San88 (Reply 11):
Group interview or personal? if group be prepared to answer the questions in the time allotted and if personal....be your self and be prepared to think of personal experiences and don’t lie...............good luck

Any you know this because?....  Wink

Teacher James would be proud of ya from Dallas  Silly

Shoot me a PM! Got upstairs again!  Wink

Alex
Good things come to those who wait, better things come to those who go AFTER it!
 
iflyswa
Posts: 98
Joined: Fri Sep 22, 2006 3:09 am

RE: Southwest CSA Interview

Sun Jul 15, 2007 5:48 pm

Steer away from business casual. You're not an Employee yet! While a suit probably isn't a bad thing, it probably won't make-or-break the interview. Given that it's summer, and especially in Florida, I'd go without. What's important is that you look good and feel comfortable in the clothes you chose to wear to the interview--it's just one more way you can show and feel your confidence, and it will be noticed!

When I interviewed in the People Department last year for an intern position in Maintenance Material Purchasing, I wore a blue button-down with darker blue pinstripes, just a little on the bold side, and dark navy dress pants. I pressed my clothes and sharpened all the creases. I wore a tie that was perfect. It was what I like to call a "fun" tie--you know the type--but this one had vintage airplanes and bright, florescent-colored bag tags that were reminiscent of the days before Southwest used thermal printing for bag tags. And, of course, I wore dress shoes and a belt. I left the jacket at home. The overall impression was smart. I looked like I put some thought into what I was going to wear (and I had), and the interviewers sensed that. I was later told that the tie was a great complement, as it showed care and concern enough to wear a tie, but also that I was comfortable enough (even in the interview) to be myself, have fun, and not take myself too seriously.

To top it all off, so to speak, when the recruiter called me in from the waiting area, I donned one of the inflatable airplane hats Southwest sometimes gives out as promotional items at events they sponsor. Of course, I had prepared for it and had the hat already inflated and waiting under my seat for just that moment. The recruiter paused a moment, smiled, and began laughing hysterically. Everyone I passed in the hallway to the conference room where the interview was to be held were looking and smiling, and some were even poking heads out of rooms to get a better look. When we got to the room, the recruiter asked me to wait outside the door just a moment. Then she stepped in and said enthusiastically "Guys, wait 'til you see my little Intern!" I should have known then I was as good as hired. As she led me around the corner, the whole room lit up with smiles, cheers, and laughter. After a minute or two, I politely told the room that I was going to take the hat off, since I wanted the interviewers to be able to take me seriously, and we got down to business, but not before I was made to promise that I wore the hat out of the interview and back through the People Department on the way out. Turned out to be the best icebreaker I ever could have come up with, and just the Spirit and attitude Southwest was seeking out.

Now, considering that my interview was only for an intern position, I'm not saying that you or anyone should try to be the funny guy, especially if it's any sort of group interview. But it worked for me, and when I go back to Southwest for a permanent, full-time position, I'm going to wear the hat to my interview again, even if just for good luck.

Southwest LUVs when their Employees can stand out in a positive way, either to internal or external Customers, and I think it's especially true for Employees on the front-line. If you can find good balance in standing out and making a great impression--something that will have you remembered in a good way long after your interview--don't be afraid to show it! You can't fake anything if you're genuine, so be yourself, and be honest. If any part of the interview takes on a group setting, be sure that you listen to others, contribute to the group, and that you have at least as much concern for the success of your fellow applicants as your own. In these scenarios, interviewers will be looking for that. You'll be working as part of a team at Southwest, and more importantly, a Family: not just on your own. So why should the interview be fundamentally different?

Now, since you've been given every imaginable piece of advice out there and are probably more in doubt than before, I'll leave you with this: If I've learned anything during my time with Southwest, it's that common sense and good judgement go a long way in developing effective relationships, and it's manifested in the way we choose to do business with Customers, Vendors, Buyers, and our Employees. Take that with you to an interview and apply it, show that you possess these, and you'll do just fine. If you're willing to work hard, follow the Golden Rule, and have FUN, then you can expect a very rewarding Southwest career. Welcome Onboard the Flight of Your Life!

iflyswa
Opinions expressed by "iflyswa" are not those of Southwest Airlines Officers, Directors, or Employees.
 
pitops
Posts: 470
Joined: Sat May 26, 2007 3:22 pm

RE: Southwest CSA Interview

Mon Jul 16, 2007 4:32 am

I just had one in Chicago. It wasn't the group interview though, just an individual session. I wore a dress shirt and tie. I don't have a jacket or anything like that. Be yourself and very friendly. Try not to be nervous even though that is very hard at this point. Everyone I was with was very nice so that kind of eased some tension for me. Just go in their confident, smiling, possible joke here and there. Make them laugh and smile. That's what Southwest is all about. They want the happy, smiling people. Also, go in with a little knowledge and background of the company. Make sure you let them know that you are an aviation enthusiast and would love to be with an airline for a career, not just a job for now till you find something better.

Good luck!!! Hopefully we will be working for the same company very soon!

[Edited 2007-07-15 21:34:33]
Ground Ops, Southwest Airlines, CMH
 
boeing743
Posts: 338
Joined: Thu Jun 14, 2007 10:16 am

RE: Southwest CSA Interview

Thu Jul 19, 2007 1:16 am

MCOflyer, hope that you did very good at interview this past monday. I am sure you are waiting for the result. I know that you will get job if you do very good.
 
pitops
Posts: 470
Joined: Sat May 26, 2007 3:22 pm

RE: Southwest CSA Interview

Thu Jul 19, 2007 12:02 pm

I hope you did well also. I am going for my drug test tomorrow.
Ground Ops, Southwest Airlines, CMH

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