How important is the new product for CX?
The new product is a fantastic product in all 3 classes, with the biggest splash probably being made in Economy. The Business Class is very different to what we have done before and the fishbone layout is something that some people say they don't like. But it's the only way of getting an economical number of seats flat, and it's becoming one of the industry standards.
Have there been teething problems with the product?
There are a few things in Business and First Class that once we've got a bit more experience we may want to modify or change, but we've got to keep this in perspective. I'd really like everyone in the company to get behind and support it, because it is something all of us at CX should be proud of. Regarding the delay in the roll-out, we had a project plan that all looked good at the start but we were probably a little too optimistic. Other airlines have worse issues with delays and cost overruns so although the delay is disappointing things could have been much worse!
In the same interview Tony Tyler also talked about his new post as Chief Executive, Dragonair, Air China, the B773ERs, the cargo down turn and the environment. Many more articles in the magazine.