LHRBlueSkies
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LHR - Rain & Chaos!

Fri Jul 20, 2007 11:27 pm

A little bit of rain (ok, lot's) and the whole airport grinds to a halt.

Many flights are parking remote due to the terminals being at capacity, but these flights can't offload as there aren't enough buses for the pax, or baggage reclaim belts for the bags!

And departing flights are held up by excessively long ATC delays, and those remote flights again can't load pax as there are no gate rooms available!

Oh, and each terminal is leaking, so it's get the buckets out time!

Bring it on!
flying is the safest form of transport - until humans get involved!
 
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Vasu
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RE: LHR - Rain & Chaos!

Fri Jul 20, 2007 11:29 pm

That airport is a mess...

Old, not enough capacity... and probably a shortage of buckets too! Bring on T5 and the East Terminal, I say!
 
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shamrock350
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RE: LHR - Rain & Chaos!

Fri Jul 20, 2007 11:34 pm

I was woken up by a VS 747 flying very low through the storm and a few hours ago this is what North London looked like.

The weather has cleared up quite a bit now so hopefully thats a the last of it for LHR.

[Edited 2007-07-20 16:35:10]
 
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Vasu
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RE: LHR - Rain & Chaos!

Fri Jul 20, 2007 11:47 pm

Nice photo! I woke up at about 9:30AM and it was dark enough outside to be midnight!. (I'm in North Kent)
 
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scbriml
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RE: LHR - Rain & Chaos!

Fri Jul 20, 2007 11:57 pm

I live about 10 miles from LHR. Three hours ago my road was a river and my back garden a lake. A family of ducks had moved in and the guy next door was building an Ark!

Now the sun is blazing and you wouldn't know it had ever rained! crazy 
Time flies like an arrow. Fruit flies like a banana!
 
BAW076
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RE: LHR - Rain & Chaos!

Fri Jul 20, 2007 11:57 pm

I wondered why there was a distinct lack of activity in the skies above me... I live a mile south of LCY and always get the LHR inbounds (for 27L and 27R) overhead, but all I've really heard today so far is thunderstorms!

I've just been on the Heathrow departures website and there are tons of flights still on the ground that are 4-5 hours late!

Amazing isn't it. - One of the busiest airports in the world and it can't cope with a downpour!

Chris   

[Edited 2007-07-20 16:59:48]

[Edited 2007-07-20 17:00:21]
N754AN (x2), G-CPEL, G-MIDE, G-BPEC, G-BZHC, EI-DCH, LN-KKN, G-VIIW, G-BNLT, G-DBCA, G-MEDE, G-DBCE, G-MIDP.
 
antonovman
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RE: LHR - Rain & Chaos!

Fri Jul 20, 2007 11:59 pm

Quoting Scbriml (Reply 4):
Now the sun is blazing and you wouldn't know it had ever rained! crazy

Except the tunnels in and out of LHR are flooded. Theres water everywhere round the South of England
 
Gman94
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 12:05 am

Quoting Vasu (Reply 1):
That airport is a mess...

Old, not enough capacity... and probably a shortage of buckets too! Bring on T5 and the East Terminal, I say!

You can't really blame the airport infrastructure for this morning the rain hammered it down for a good hour and a half to two hours with thunder and lightning overhead. That amount water falling is going to cause problems for anywhere let alone an airport who's business of flying is hampered by adverse weather conditions. It was downright dangerous out there at times this morning.

[Edited 2007-07-20 17:05:52]

[Edited 2007-07-20 17:06:16]
British Airways - The Way To Fly
 
LHRBlueSkies
Topic Author
Posts: 321
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 12:11 am

Quoting Gman94 (Reply 7):
You can't really blame the airport infrastructure

Err, yes you can! Poor maintenance of it's facilities (well, I use the term maintenance very loosely - more of a fix it later approach!) has lead to the state it's in today.

It's more important to BAA/Ferrovial to make LHR a big shopping centre than a world class airport.
flying is the safest form of transport - until humans get involved!
 
exFATboy
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 12:16 am

Quoting Gman94 (Reply 7):
You can't really blame the airport infrastructure for this morning the rain hammered it down for a good hour and a half to two hours with thunder and lightning overhead.

Well, the roof still shouldn't leak, should it? It rains like that in Tampa all the time, and I've never seen buckets out at TPA because the roof's shoddy. Maintaining a roof isn't that difficult.
 
Gman94
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 12:16 am

Quoting LHRBlueSkies (Reply 8):

Err, yes you can! Poor maintenance of it's facilities (well, I use the term maintenance very loosely - more of a fix it later approach!) has lead to the state it's in today.

It's more important to BAA/Ferrovial to make LHR a big shopping centre than a world class airport.

So only LHR has problems when adverse weather hits, not JFK, CDG, FRA or anywhee else. I'll remember that next time I'm delayed because of the weather. Jeez, you need to get out a bit more.  frown 
British Airways - The Way To Fly
 
pdxtriple7
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 12:18 am

Damn it. I'm supposed to fly on BA958 from LHR to MUC. Good thing I checked the status...delayed an hour and a half, but most of the other flights were cancelled. I hope I'm not in for a long night... I've only got two days in MUC, then back Sunday night.
 
pdxtriple7
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 12:25 am

Now it's back to on-time...
 
UAL777UK
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 12:29 am

Quoting ExFATboy (Reply 9):
Well, the roof still shouldn't leak, should it? It rains like that in Tampa all the time, and I've never seen buckets out at TPA because the roof's shoddy. Maintaining a roof isn't that difficult.

Whilst I dont want to defend LHR too much, I might add that parts of the South East today had two months of rainfall in a day. No infrastructure can cater for that, not evenn good old LHR. I work in a 10 year old office in Reading and the water was leaking in a various quarters. We have until today never seen a leak in the office. Todays rainfall was unprecendented, if you were not in it, you cannot comment. Any airport would have struggled today, its been horrendous!
 
Gman94
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 12:30 am

Quoting ExFATboy (Reply 9):

Well, the roof still shouldn't leak, should it? It rains like that in Tampa all the time, and I've never seen buckets out at TPA because the roof's shoddy. Maintaining a roof isn't that difficult.

Well a leaky roof doesn't cause major delays and cancellations. What happened this morning was nothing to with LHR's infrastructure, it was solely down to the seriously poor weather conditions London suffered this morning. I'm sure Tampa or any other world airport would of suffered problems if the storm that hit us this morning hit them.
British Airways - The Way To Fly
 
britannia191a
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 12:34 am

Quoting PDXtriple7 (Reply 11):
Damn it. I'm supposed to fly on BA958 from LHR to MUC. Good thing I checked the status...delayed an hour and a half, but most of the other flights were cancelled. I hope I'm not in for a long night... I've only got two days in MUC, then back Sunday night.

You will find its delayed 3hrs. New ETA 2300hrs. Good luck as the BA before that has been cancelled.
 
sevenair
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 4:09 am

Im surprised BA didn't cancel the entire domestic network. Well done BA!
 
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FlyCaledonian
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 4:14 am

Yep, it was major downpours this morning - started overnight and just kept coming until about lunchtime. Coming home from work tonight I had to make a four mile detour as most of the roads to my village were shut due to floods. Lot of rail service disruption too. It wasn't just a heavy shower, but a could 12 hours of it - Groud got sodden, drains filled up and then the floods started. I was on the fifth floor of a building today and the ligthening appeared to be below us. Thunder wasn't claps, but a standing ovation it went on so long. One bout was so bad it set loads of car alarms off. So for once lets stop beating BAA up.
Let's Go British Caledonian!
 
Viscount724
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 4:16 am

And coincidentally LHR's CEO just resigned. I don't blame him.
http://www.bloomberg.com/apps/news?p...20601102&sid=a5VdI_vDwXJY&refer=uk
 
usairways85
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 4:17 am

I saw the earlier BA LHR-PHL flt was delayed 2 hrs
 
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OA260
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 4:18 am

Weather disruption
The severe weather today has had an impact on air traffic across the UK and Europe and has led to 141 flight cancellations at Heathrow. In-bound flights are not badly delayed and out-bound flights are delayed by approximately 20 minutes.
We advise passengers to check the status of their flights and to allow themselves extra time if travelling to the airport by car, due to flood related road congestion on the motorways and surrounding roads.


http://www.heathrowairport.com/

Sounds like hell if your due to fly. A mate of mine just had his LH flight to FRA cancelled. He asked me about his baggage !!! I told him he may never see it again  Big grin
 
mandala499
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 4:20 am

Quoting Scbriml (Reply 4):
I live about 10 miles from LHR. Three hours ago my road was a river and my back garden a lake. A family of ducks had moved in and the guy next door was building an Ark!

Now the sun is blazing and you wouldn't know it had ever rained! crazy

We get these kinds of rains a lot... the airport's fine, but still grinds to a halt, why? coz the roads going into the airport is flooded so people can't get in and our... crews included...

LOL

Mandala499
When losing situational awareness, pray Cumulus Granitus isn't nearby !
 
LobsterTail
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 4:24 am

Flew in today. We ended up sitting out in the middle of the airfield for 90 minutes waiting for a stand to open up. When one did finally become available we then had to wait another 30 minutes for the stairs and buses to show up.
 
BigOrange
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 4:54 am

Quoting BAW076 (Reply 5):
Amazing isn't it. - One of the busiest airports in the world and it can't cope with a downpour!

You've obviously never been to NYC in summer. JFK/EWR/LGA had 4 hour delays earlier this week due to storms.
 
RussianJet
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 5:14 am

Whilst I understand that any airport can be affected by particularly bad weather, it does still seem as though British Airports are particularly bad at coping with such situations. This applies most of all when there is a cm or two of snow.
✈ Every strike of the hammer is a blow against the enemy. ✈
 
PanHAM
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 6:33 am

Quoting BigOrange (Reply 23):

You've obviously never been to NYC in summer. JFK/EWR/LGA had 4 hour delays earlier this week due to storms.

...and in winter. Half an inch of snow stalls JFK and snarls traffic on the Van Wyck.

Must have been real bad at LHR today, one BA flight to FRA was delayed about 5 hours.
.
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pdxtriple7
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 8:18 am

My flight got cancelled. Absolute disaster. People with no place to sleep... but I can't get ahold of any BA number to redo my reservations. They refused to do anything at the airport. Any help, numbers, or advice?
 
BAW076
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 8:22 am

Still delays affecting departures at Heathrow...

This was the situation at 00:10 GMT:

16:35 OA270 ATHENS AIRBORNE 2342
18:15 BA482 BARCELONA AIRBORNE 0001
18:30 BA1458 EDINBURGH TAXIED 0005
18:55 BA720 ZURICH CANCELLED
19:20 BD012 GLASGOW AIRBORNE 2337
19:20 KM107 MALTA AIRBORNE 2350
19:30 SK812 OSLO AIRBORNE 2314
19:35 AC859 TORONTO AIRBORNE 2319
19:40 BA239 BOSTON AIRBORNE 0006
19:40 BA462 MADRID AIRBORNE 2336
19:50 BA1462 EDINBURGH AIRBORNE 2326
19:50 BA738 GENEVA CANCELLED
19:50 BD594 MANCHESTER AIRBORNE 2303
20:00 BA183 NEW YORK GATE CLOSED
20:00 BA444 AMSTERDAM DELAYED
20:10 EI179 DUBLIN AIRBORNE 2328
20:10 SK1508 COPENHAGEN AIRBORNE 2324
20:15 BA404 BRUSSELS DELAYED
20:15 BA922 STUTTGART CANCELLED
20:35 BA326 PARIS CDG AIRBORNE 2323
20:35 BA352 NICE AIRBORNE 2348
20:35 BA364 LYON AIRBORNE 2315
20:55 BA634 ATHENS AIRBORNE 2320
21:00 BA1464 EDINBURGH TAXIED 0008
21:00 KL1340 ROTTERDAM TAXIED 0005
21:00 KM103 MALTA AIRBORNE 2358
21:05 BA6589 ALEPPO via ANKARA AIRBORNE 2344
21:05 NZ038 AUCKLAND via HONG KONG AIRBORNE 2307
21:10 EI183 DUBLIN LAST CALL
21:10 FI455 REYKJAVIK AIRBORNE 2316
21:20 EY018 ABU DHABI AIRBORNE 2301
21:25 BA011 SINGAPORE AIRBORNE 0005
21:30 TG917 BANGKOK AIRBORNE 2339
21:35 BA015 SYDNEY via SINGAPORE AIRBORNE 2341
21:35 BD014 GLASGOW AIRBORNE 2345
21:35 ET701 ADDIS ABABA AIRBORNE 2325
21:35 SA237 JOHANNESBURG AIRBORNE 2306
21:35 UL502 COLOMBO via MALDIVES AIRBORNE 2329
21:40 BA109 DUBAI AIRBORNE 0003
21:45 BA247 RIO DE JANEIRO via SAO PAULO SCHEDULED
21:50 AT803 TANGIER AIRBORNE 2302
21:50 B3283 LAGOS AIRBORNE 2318
21:50 BA199 MUMBAI CANCELLED
22:00 BA009 SYDNEY via BANGKOK GATE OPEN
22:00 CY333 LARNACA AIRBORNE 2304
22:00 VS300 DELHI AIRBORNE 2333
22:00 VS350 MUMBAI AIRBORNE 2308
22:05 BA880 MOSCOW TAXIED 0008
22:05 BD135 DUBLIN AIRBORNE 2338
22:05 QF010 MELBOURNE via SINGAPORE TAXIED 0002
22:15 BA027 HONG KONG TAXIED 0001
22:15 BA083 ABUJA SCHEDULED
22:15 EI725 CORK AIRBORNE 0008
22:15 EK006 DUBAI AIRBORNE 2353
22:15 OA266 ATHENS AIRBORNE 2332
22:15 QF002 SYDNEY via BANGKOK AIRBORNE 2352
22:15 SQ321 SINGAPORE AIRBORNE 2309
22:30 BA157 KUWAIT BOARDING
22:30 BA163 TEL AVIV LAST CALL
22:30 JJ8085 SAO PAULO AIRBORNE 2312
22:30 QR008 DOHA AIRBORNE 2334
22:30 SU248 MOSCOW AIRBORNE 2349
22:30 VS200 SYDNEY via HONG KONG AIRBORNE 2331
22:30 VS651 LAGOS AIRBORNE 2356
22:35 9W125 AHMEDABAD AIRBORNE 2321
22:35 CX254 HONG KONG AIRBORNE 2355
22:35 FB852 SOFIA AIRBORNE 0000
22:35 GF008 BAHRAIN AIRBORNE 2346

Still a bit messed up!
N754AN (x2), G-CPEL, G-MIDE, G-BPEC, G-BZHC, EI-DCH, LN-KKN, G-VIIW, G-BNLT, G-DBCA, G-MEDE, G-DBCE, G-MIDP.
 
pdxtriple7
Posts: 641
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 8:22 am

Is there no 24 hour number in the UK? All I see is the US, which won't work for me here.
 
sevenair
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 8:48 am

I believe all of the BA UK based call centres close at 20:00 GMT. I guess you are at an airport - there should be a BA (or whoever handles them) agent around. Surely they won't just up and leave at a time like this. Do you not have the option to rebook online?
 
Viscount724
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 8:52 am

Quoting Sevenair (Reply 29):
I believe all of the BA UK based call centres close at 20:00 GMT.

Even in the Internet age, it's surprising that a major carrier like BA, especially in their home market, no longer has 24 hour telephone access. Their website confirms the UK number is open only from 0600 to 2000.

KL, LH, LX all have 24 hour numbers.
 
pdxtriple7
Posts: 641
Joined: Mon Dec 27, 2004 6:27 am

RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 9:01 am

1. Have tried twice to rebook online. Not an option.
2. I'm back at the place I'm staying in London. I'm on hold with the US BA number, since that's 24 hours. Go figure.
3. They weren't helping anyone rebook at all. Just figuring at hotels, which they ran out of. I told at least 5 people I didn't need a hotel or anything, I just wanted to rebook. Nothing at all. They told me to call a line, which is busy and will be busy.

I'm most likely just going to get a refund. We'd have to come back monday morning. We'd be willing to go somewhere else in Europe, but that doesn't seem like it will be an option for the weekend. It amazes me at the lack of infrastructure to account for this rather common occurance. Everyone was helpful, but in the end, they could do anything of use.
 
Byrdluvs747
Posts: 2376
Joined: Thu Jul 15, 2004 5:25 am

RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 10:49 am

Quoting Gman94 (Reply 10):
So only LHR has problems when adverse weather hits, not JFK, CDG, FRA or anywhee else.

I don't remember leaking roofs at any of those airports. LHR is a dismal airport.
The 747: The hands who designed it were guided by god.
 
rfields5421
Posts: 5573
Joined: Thu Jul 19, 2007 12:45 am

RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 11:20 am

Quoting Gman94 (Reply 10):
So only LHR has problems when adverse weather hits, not JFK,

Yesterday there were weather delays in Chicago, Cleveland, Detroit, Washington DC (both airports) Philadelphia and NYC (all three airports) - by and large the US ATC system has had one to four hour delays at multiple airports 50 out fo the last 70 days - all weather.

Quoting Gman94 (Reply 7):
two hours with thunder and lightning overhead.

Lightning is a greater issue than rain. Lightning can kill aircraft support workers on the ramps. It can cause explosions on aircraft being refueled. It has in the past and will in the future.

DFW has detectors and when lightning starts with a certain frequency within 8 nm of the airport - they stop all work on the ramps.

Yes, it's danged inconvenient for passengers. But a delay isn't worth getting someone killed.
 
LA888
Posts: 5
Joined: Sat Jul 21, 2007 3:28 pm

RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 3:44 pm

Quoting LHRBlueSkies (Thread starter):

Guys dont kid yourselves. The BAA have brought LHR to its knees and the place is seriously close to meltdown. The place cannot cope with any unforeseen event. Snow, Buncefield, Rain. How on earth Douglas gets away with a glowing tribute from BAA, god only knows. He may have been arrogant and completely ignorant of the airlines needs but he aint stupid.
 
antonovman
Posts: 426
Joined: Fri Mar 16, 2001 12:45 pm

RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 3:53 pm

Quoting Byrdluvs747 (Reply 32):
I don't remember leaking roofs at any of those airports. LHR is a dismal airport.

I worked at FRA for 10 years and every time it rained, Hall C was full of buckets catching the rain. Its not only LHR
 
PanHAM
Posts: 8538
Joined: Fri May 06, 2005 6:44 pm

RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 4:00 pm

Quoting Byrdluvs747 (Reply 32):

I don't remember leaking roofs at any of those airports. LHR is a dismal airport.

Happens at FRA some times, in T1 , the lower level where the supermarket and the access to the suburban trains and parking is.

Quoting Viscount724 (Reply 30):

KL, LH, LX all have 24 hour numbers

Global call centres, calling LH out of hours in Europe, you may talk to an agent in California, in German of course.

Anyway, if an airport runs at capacity, that capacity is for sunshine and everything running smooth. My home airport FRA has these occasions as well, with bad wheather screwing up everything. The benefit is the central location in Germany, they canx domestic flights and make a lot of room that way, people switch to trains and the tickets are honored by German rail.

Even if LHR had an intercity rail station, the different system of the rail lines would not help that much.
powered by Eierlikör
 
Kevin777
Posts: 951
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RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 4:16 pm

A friend of mine just called me and woke me up... He's stuck at LHR and absolutely pissed; he has had an awful journey... delayed SGN-HKG to miss his HKG-LHR flight (all on CX), then came in this morning just to find out that there's no space available on any CPH flights the next two days. He says it's absolute chaos over there.

What really pisses him off (and maybe some of you guys here can help..) is that he's on a weird code-sharing ticket - he's flying CX SGN-HKG-LHR and then SK LHR-CPH, yet it's all on BA number, and purchased as BA tickets on a travel site.

SK says it's not their problem (which is true AFAIK), BA says it's not their problem as well, and CX' office at LHR is closed (so he called me to get a number to their hotline, waiting for updates..). But is it BAs headache? They sold him the ticket all the way - he shouldn't care whether BA then have subcontracted the flights to CX and SK (?) BA says they cant help him at all (and they wont give him any meal vouchers or hotel if it comes to that)? Is it their headache or is it CX'?? Any of you guys know??

Anyways, as for airports in very bad weather, no one should be blamed extensively - an airport shouldn't be built to cope 100 % with a situation that might happen a couple of times a year; that would just be poor capacity utilization and a waste of ressources. However, I have to agree to a wide extend with the LHR-sceptics in this thread; for such an important airport it is quite poor I must say..

Regards,

Kevin777  Smile
"I was waiting for you at DFW, but you must have been in LUV" CPH-HAM-CPH CR9
 
Speedbird2155
Posts: 684
Joined: Wed Feb 02, 2005 7:44 am

RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 5:11 pm

Quoting Kevin777 (Reply 37):
SK LHR-CPH, yet it's all on BA number

BA has no codeshares with SK and as such there wouldn't be a BA flight number on any SK flights.

As for the conditions at LHR, while not being the best, with the amount of rain and the intensity that it fell with, then the after effects aren't surprising. I was there yesterday morning and from the office, you couldn't see out the window, simply because it was that much rain and very intense. Driving was very difficult also. Thankfully by the time that I was ready to leave, it had cleared. However, going to other buildings later, that were 'in good condition' many of them suffered from leaks that never occured before, simply because of the amount and intensity of the rain during the morning.
 
SA7700
Posts: 2940
Joined: Thu Dec 18, 2003 9:38 pm

RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 5:40 pm

Quoting Speedbird2155 (Reply 38):
BA has no codeshares with SK and as such there wouldn't be a BA flight number on any SK flights.

It could be an SK flight on either CX or BA "paper". Depending on which carrier's "paper" the ticket was issued, they are obliged to get your friend to CPH, as long as the SK sector is on the same ticket as the CX sectors.


Rgds

SA7700
When you are doing stuff that nobody has done before, there is no manual – Kevin McCloud (Grand Designs)
 
ekskycargo370
Posts: 136
Joined: Tue Mar 07, 2006 4:46 am

RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 7:13 pm

I was working there yesterday,LHR is a total disgrace,there are not enough gates at the airport to cater for the demand.BAA need to look for carriers to chop services so that the airport can cope with the demand.In my mind it is just pure greed,and makes working there in this situation pure hell!
 
tcxdegsy
Posts: 356
Joined: Sun Jan 29, 2006 2:47 am

RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 7:32 pm

Is it just me, or shoudn't we be talking up the positives, such as T5 which will undoubtedly help, and would have been in place a lot earlier had it not been for the Government taking years of public enquiries before BAA could go ahead. As planning permission has been granted for the new Heathrow East Terminal, they are obviously doing what they can to alleviate the future capacity issues as quickly as they are allowed to.

BAA Heathrow can only play the game with the cards they are dealt, and personally, I think they are doing the best they can under the circumstances.
next flights: BA1441 0566 0581 1446 EDI-LHR-MXP-LHR-EDI
 
ContinentalEWR
Posts: 3619
Joined: Wed May 24, 2000 2:50 am

RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 7:51 pm

Heathrow went from being my favoriter airport in the world to one of my most reviled. It's dirty, congested, frequent delays, bad infrastructure, and way, way way too much shopping and not enough of what is needed to make an airport a much better place to spend some time before boarding a flight.
 
AlanUK
Posts: 511
Joined: Thu Oct 07, 2004 2:56 am

RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 8:00 pm

Quoting PDXtriple7 (Reply 26):
My flight got cancelled. Absolute disaster.

Whilst I agree that a flight cancellation is inconvenient, I find the wording "absolute disaster" a tad too strong. If a flight cancellation is an "absolute disaster", what is the wording for the TAM flight to Sao Paulo 3 days ago?

Quoting Viscount724 (Reply 30):
Their website confirms the UK number is open only from 0600 to 2000.

KL, LH, LX all have 24 hour numbers.

BA routes all calls between 2000 and 0600 to its American call centre in New York and Florida. It is a 24h number.

Regards and safe flying all.
 
Kevin777
Posts: 951
Joined: Mon Sep 25, 2006 5:36 pm

RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 9:19 pm

Quoting Speedbird2155 (Reply 38):
Quoting Kevin777 (Reply 37):
SK LHR-CPH, yet it's all on BA number

BA has no codeshares with SK and as such there wouldn't be a BA flight number on any SK flights.



Quoting SA7700 (Reply 39):
It could be an SK flight on either CX or BA "paper". Depending on which carrier's "paper" the ticket was issued, they are obliged to get your friend to CPH, as long as the SK sector is on the same ticket as the CX sectors.

That's probably it - an SK ticket issued on BA paper, not BA codeshare (makes more sense now that I think of it..). I'd also reckon BA's to blame; he bought his ticket there - but they refused to offer any help (but I think that's normal practice often; push them a little and they'll start helping you out). Haven't heard anything from overthere yet, so I guess maybe my friend got on a plane somehow(??)

Again, I don't believe LHR - or any airport - should be blamed for very adverse whether conditions etc. - rather, if an airport could cope with severe whether happening once a year, I would be angry both as an investor and as a passenger paying airport fees. At CPH, snow always causes major delays and cancellations - but, contrary to what many people think, it hardly ever snows in Copenhagen; maybe two or three "real" snowfalls per winter (the rest is just rain..). It would be a waste of ressources indeed if CPH could operate at, say, 90 % of capacity during snowfalls - 362 days of the year it would be useless; not justifying three days use at all.

But, again, bad weather or not, LHR is quite a poor airport IMO. But personally I like being there, because there is so much widebody activity, and so many airlines from so many parts of the world!

Kevin777  Smile
"I was waiting for you at DFW, but you must have been in LUV" CPH-HAM-CPH CR9
 
BAxMAN
Posts: 654
Joined: Fri May 28, 2004 7:51 am

RE: LHR - Rain & Chaos!

Sat Jul 21, 2007 10:55 pm

Quoting Kevin777 (Reply 44):
That's probably it - an SK ticket issued on BA paper, not BA codeshare (makes more sense now that I think of it..). I'd also reckon BA's to blame; he bought his ticket there - but they refused to offer any help (but I think that's normal practice often; push them a little and they'll start helping you out).

It sounds like your friend has booked a CX fare CPH-SGN, and can only assume that for the outbound sectors, your friend flew CPH-BA-LHR-CX-HKG-CX-SGN. As BA had the first international sector the ticket was issued on BA stock, despite BA having only a small fraction of the fare. If not, this would have been a misuse of BA paper.

As BA has no further involvement in the ticket, I can understand why they may now be saying that this is no longer their problem. Your friend has (or had) a confirmed SK sector ticketed, so SK should now be applying their own commercial policies to get your friend back to CPH. It should not matter on whose stock the ticket has been issued. Yesterday, I dealt with dozens of bookings on non-BA stock - I had no desire at all to send a passenger back to AA or VS or EK simply because BA cancelled their flight.

Quoting AlanUK (Reply 43):
BA routes all calls between 2000 and 0600 to its American call centre in New York and Florida. It is a 24h number.

Regards and safe flying all.

No longer. As far as Waterside is concerned, this is not necessary as you can do everything on the internet (sic).
I need to get laid
 
AlanUK
Posts: 511
Joined: Thu Oct 07, 2004 2:56 am

RE: LHR - Rain & Chaos!

Sun Jul 22, 2007 6:28 am

Quoting BAxMAN (Reply 45):
No longer. As far as Waterside is concerned, this is not necessary as you can do everything on the internet (sic).

Sorry I didn't realise this had stopped. Probably another Willie Walsh W*nker decision...
 
Viscount724
Posts: 19002
Joined: Thu Oct 12, 2006 7:32 pm

RE: LHR - Rain & Chaos!

Sun Jul 22, 2007 7:14 am

Quoting AlanUK (Reply 43):
Quoting Viscount724 (Reply 30):
Their website confirms the UK number is open only from 0600 to 2000.

KL, LH, LX all have 24 hour numbers.

BA routes all calls between 2000 and 0600 to its American call centre in New York and Florida. It is a 24h number.

They should clarify that in their website (UK contacts). If calls are routed to different call centres to provide 24h coverage, they should show "24 hrs service", not 0600 to 2000. They must not want to encourage calls outside the times shown.
 
AEROFAN
Posts: 1406
Joined: Wed Aug 04, 2004 9:47 am

RE: LHR - Rain & Chaos!

Sun Jul 22, 2007 7:36 am

I got caught up in this mess. I was on VS25 that was scheduled to leave at 6PM. We didn't get out till 8:15PM local time. The aircraft was remote parked and there were only two buses being used.

At least the VS heathrow lounge was a great place to spend the time
 
worldtraveler
Posts: 3417
Joined: Tue Aug 05, 2003 6:18 am

RE: LHR - Rain & Chaos!

Sun Jul 22, 2007 9:48 am

Quoting AlanUK (Reply 43):


BA routes all calls between 2000 and 0600 to its American call centre in New York and Florida. It is a 24h number.

Amazing. Apparently Americans expect to be able to reach customer service 24 hrs per day... and probably work for less than BA's British staff.

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