reifel
Posts: 1538
Joined: Sun Feb 13, 2005 12:53 pm

Help Needed: Rebooking After No Show (Air China)

Thu Jul 26, 2007 7:38 am

Hello everybody,

I am worried and I do have very specific questions, hopefully somebody can help me.


I booked a flight for my brother on Air China:

11JUL: Frankfurt-Beijing on CA0966, L-Class
15JUL: Beijing-Shenzhen on CA1225, S-Class
25JUL: Shenzhen-Beijing on CA1358, S-Class
connecting to 26JUL: Beijing-Frankfurt on CA0965, L-Class

Fare basis is YEE3MDI, Fare 675 EUR + Tax (830.26 EUR in total)


Now this is the situation: My brother flew Frankfurt-Beijing and Beijing-Shenzhen and was supposed to fly back from Shenzhen to Frankfurt via Beijing last evening (25JUL). But China Airlines sent the following message on the Amadeus Queue: "Flights cancel due to pax noshow at airport", and logically they cancelled the flights on CA1358 and CA0965. Although I can't reach my brother, I reached his hostel, and they told me he is still checked in and will check out tomorrow, but he's not in the hostel at present (I guess his partying somewhere). Anyway, everything seems to be fine with him, and that's a good point. I guess he didn't checked his ticket well, and though his flight back would be on 26JUL (as the flight PEK-FRA is actually on 26JUL, at 1:30 am or something).

As the China Airlines office in Germany is closed I called the Los Angeles office, I explained the situation and the lady drebooked him on CA1358 and CA0965 (so exactly the same flights) 24hours later, so that would be this evening on 26JUL. I asked her if she rebooked the same booking classes, she told yes, and that he would need to pay the rebooking fee shown on the ticket (100 EUR ; Endorsements: "NON-END/NON-RER/REB-FEE EUR 100") at the airport.

Is this an information I can rely on? I mean actually my brother never rebooked BEFORE the flight took place, I always thought that rebooking must be made in advance and not after segments get cancelled... Is this goodwill or is this actualy the conditions? I really hope that everything will be fine... 100 € is great, that's much less than buying a new ticket... By the way the ticket is "no valid after 15oct".

I guess he will need to go to the Air China Counter and change his ticket and to pay the fee. If that's all everything would be great... But the "new" flights that the L.A. office of Air China booked are not visible in Amadeus (I guess they use their own system).

Would you rely on that? I'm just very worried to get my brother out of there... I guess there are a lot of experienced travellers here, which have been in that situation before and can tell me how things work...

Thanks a lot for your help
Frederic
 
LGAtoIND
Posts: 416
Joined: Sun Jan 23, 2005 5:32 am

RE: Help Needed: Rebooking After No Show (Air China)

Thu Jul 26, 2007 8:47 am

This whole situation sounds really strange to me. So the flight was cancelled by Air China because passengers did not show up for the flight?
 
reifel
Posts: 1538
Joined: Sun Feb 13, 2005 12:53 pm

RE: Help Needed: Rebooking After No Show (Air China)

Thu Jul 26, 2007 8:51 am

Yes, that's it basically... My brother - for whatever reason - didn't showed up in Shenzhen and therefore Air China cancelled the flight from Shenzhen to Beijing and also - logically - the connecting flight to Frankfurt... I guess this is usual... Then they sent an info the the travel agent...
 
LH459
Posts: 793
Joined: Thu Sep 01, 2005 2:41 am

RE: Help Needed: Rebooking After No Show (Air China)

Thu Jul 26, 2007 9:10 am

I work as an agent as well, and I have had to call CA here in SFO to rebook clients who were stuck in China and couldn't figure out how to do it locally. CA is not very particular about no-shows in my experience, so as long as the agent in LAX gave you a confirmation number your brother should be all set!
"I object to violence because when it appears to do good, the good is temporary; the evil it does is permanent" - Ghandi
 
irelayer
Posts: 929
Joined: Wed Jul 06, 2005 4:34 pm

RE: Help Needed: Rebooking After No Show (Air China)

Thu Jul 26, 2007 9:11 am

Quoting LGAtoIND (Reply 1):
This whole situation sounds really strange to me. So the flight was cancelled by Air China because passengers did not show up for the flight?

I believe the poster means that his brother's TICKET was cancelled, not the entire flight.

-IR
 
PlymSpotter
Posts: 10010
Joined: Thu Jun 17, 2004 7:32 am

RE: Help Needed: Rebooking After No Show (Air China)

Thu Jul 26, 2007 9:13 am

Quoting LGAtoIND (Reply 1):
This whole situation sounds really strange to me. So the flight was cancelled by Air China because passengers did not show up for the flight?

I think Reifel means that the ticket for the flights was cancelled because his brother did not show up at the gate/check in, not that the entire flight was actually cancelled.

I can't offer any advice, but I hope he gets back safely  Smile
...love is just a camouflage for what resembles rage again...
 
DLPMMM
Posts: 2128
Joined: Wed Apr 20, 2005 12:34 am

RE: Help Needed: Rebooking After No Show (Air China)

Thu Jul 26, 2007 9:15 am

Quoting LGAtoIND (Reply 1):
This whole situation sounds really strange to me. So the flight was cancelled by Air China because passengers did not show up for the flight?

I think this is a translation problem. The cancelled his brother's RESERVATIONS because his brother no-showed for the initial flight. AC did not cancel two entire flights because his brother did not show.

He will just have to pay at the airport for the reticketing.
 
reifel
Posts: 1538
Joined: Sun Feb 13, 2005 12:53 pm

RE: Help Needed: Rebooking After No Show (Air Chin

Thu Jul 26, 2007 9:46 am

Thanks for your advices and sorry for the bad english.

What happened is that my brother flew just as booked from FRA to PEK, then from PEK to SZX and so until then everything was fine.

Now that my brother didn't showed up for the SZX-PEK-FRA flight, those segments were cancelled due to no show... (HX status).

What I did right now is that I called the office in Australia (I guess it's the only one opened at the moment). The guy was great. Her reconfirmed that my brother was rebooked on exactly the same flights but 24 hours later, which is this evening... Flights have HK status, so no waitlist or something. Even the booking classes are the same. He told me that he can't tell me the rebooking fees, but they shall be written on the ticket and he will need to pay only those fees at Shenzhen airport before getting his boarding cards... So according to him he will only need to pay 100 € (I have the copy of the ticket with the Endorsements here) and no difference to higher booking classes or something... And no need to buy a new ticket... Actually this is great... He bought such a cheap ticket and now the costs he have are really low...

I'm not sure if this is goodwill... All the segments in the ticket have a "not valid after" date of 15oct...Therefore rebooking shall be possible, as long as it's not after 15oct... But maybe it is goodwill, as normally one should rebook BEFORE being no show, and not afterwards when the airline did cancel the flights on which he was no show... what you guys think?
 
User avatar
BreninTW
Posts: 1550
Joined: Sun Jul 02, 2006 5:31 pm

RE: Help Needed: Rebooking After No Show (Air China)

Thu Jul 26, 2007 9:58 am

Quoting Reifel (Reply 7):
I'm not sure if this is goodwill... All the segments in the ticket have a "not valid after" date of 15oct...Therefore rebooking shall be possible, as long as it's not after 15oct... But maybe it is goodwill, as normally one should rebook BEFORE being no show, and not afterwards when the airline did cancel the flights on which he was no show... what you guys think?

Reifel, I think it's pretty much the way things work (at least here in Asia). Three years ago, I flew CX to AMS. I'd originally asked my travel agent to book me "returning Saturday (date)" and got it into my head that I was departing AMS on the Saturday. Saturday morning, I was going to check in, when we were informed "your flight was yesterday" ... OOOPS! Big grin

The flights were oversold (end of CeBIT) -- so the checkin staff waitlisted me and after checkin closed, they managed to get me into the last seat available, and sorted out my HKG connection as well.
 
Leskova
Posts: 5547
Joined: Wed Oct 08, 2003 3:39 pm

RE: Help Needed: Rebooking After No Show (Air China)

Thu Jul 26, 2007 2:07 pm

Seems it worked out well with Air China, but I'd recommend not trying the same with most European airlines, and probably most North/South American or African carriers such as SAA, KQ or ET: I've had pax needing to buy a new ticket because they'd noshowed: hundreds of fares will explicitly mention that any rebooking has to take place before the departure, or the ticket is no longer valid for travel.

Anything beyond that is purely goodwill from the airline.
Smile - it confuses people!
 
reifel
Posts: 1538
Joined: Sun Feb 13, 2005 12:53 pm

RE: Help Needed: Rebooking After No Show (Air China)

Fri Jul 27, 2007 4:43 am

I have results now... What happened is almost incredible...

My brother actually took the booked flight from Shenzhen to Beijing on 25jul in the evening (just as shown on the ticket). Actually he was "NO SHOW AT (BEIJING) AIRPORT" (but I didn't knew it was Beijing, as this was not written in the reservation by Air China...) Sounds incredible, huh?

What happened is that the agent in Shenzhen didn't realized my brother would connect to Frankfurt (I guess that's because the Frankfurt-Flight was leaving NEXT DAY (but at 1:30 am). So he checked the baggage to Beijing.

When my brother showed up at the transit desk in Beijing to pick up his boarding card, they realized his lugguage would arrive on the carroussel in the arrivals hall and that he would not be able to check it in in time for his connection. So they offered him either to fly as booked to Frankfurt at 1.30am and his lugguage would not make it, or be rebooked on the next flight 13 hours later, together with his luguage... That's what he did (he's not a frequent traveller). They gave him nothing at all, he had to sleep on the benches in the transit area... At least the rebooking was free...

It's absolutely incredible that Air China just wrote "FLIGHTS CANCELLED DUE TO NO SHOW AT AIRPORT", that I had to rebook him on the next day's flight Shenzhen-Beijng-Frankfurt (and 3 different offices of AC were not able to tell me that actually he went as booked to Beijing, not to mention that nobody told me he was rebooked on the next flight from BJS to FRA!). Of course he was no show on the new booking Air China made (see thread opener) as well... But that's their own fault... Air China seems to work in a very chaotic way. Every other airline I normally book would have made the changes for everybody clearly to see together with a remark in Amadeus, and not just wrinting "flights cxld due to no show" and even let me rebook him on the later flight...

At least he's alright...
 
Leskova
Posts: 5547
Joined: Wed Oct 08, 2003 3:39 pm

RE: Help Needed: Rebooking After No Show (Air China)

Fri Jul 27, 2007 2:24 pm

Quoting Reifel (Reply 10):
It's absolutely incredible that Air China just wrote "FLIGHTS CANCELLED DUE TO NO SHOW AT AIRPORT",

It's an automated system - that will happen with dozens of airlines, not just with Air China.

Quoting Reifel (Reply 10):
and 3 different offices of AC were not able to tell me that actually he went as booked to Beijing

Not really a surprise to me - depending on what type of access they've got to check-in data, it's very well possible (this was a paper ticket, right?) that they had no way of seeing that your brother had checked in. It's different for eTickets.

Quoting Reifel (Reply 10):
Every other airline I normally book would have made the changes for everybody clearly to see together with a remark in Amadeus, and not just wrinting "flights cxld due to no show" and even let me rebook him on the later flight...

I'm not trying to sound condescending here, believe me - but I'd say you don't book a lot of different airlines. As long as the airline works in Amadeus, where your booking was made, the changes will be visible. As soon as they work with Sabre, Galileo, Worldspan or any other system, changes will not always (and in the case of some airlines never) appear in the original PNR. It's the same way when the airline works with Amadeus and a travel agent works with Sabre, for example: only if specific entries are made in the PNR by the rebooking airline agent will the changes appear in the Sabre PNR - otherwise, the Sabre PNR will (after the rebooking) only contain the old segments in HX status and a notice like "SEGMENTS CANXD DUE TO SYSTEM OR PASSENGER ACTION". Doesn't tell you a lot either, does it?

But, unfortunately, that's just what happens on a regular, day-to-day, basis.

In any case - good to hear that your brother was able to fly.
Smile - it confuses people!