airplanecrazy
Posts: 36
Joined: Thu May 11, 2006 8:09 am

United 777 Shortage?

Sun Jul 29, 2007 8:56 am

I am booking a domestic flight on United for about 2 weeks from now via the United web site. When I select "Available Seats" for 777 segments I get a message "Seats are not available to be selected at this time. You may reserve your seats at check-in." If I choose any other aircraft type for the same route (different time of day, or course) I get a seating map. I suspect this is because United is short of 777s and is trying to figure out where to do aircraft substitutions. Does this seem likely? I tried IAD to DEN and IAD to SFO with the same results.
 
Boston92
Posts: 2553
Joined: Wed Aug 09, 2006 6:56 am

RE: United 777 Shortage?

Sun Jul 29, 2007 9:01 am

Quoting AirplaneCrazy (Thread starter):
Does this seem likely?

No. This happens to me about 50% of the time on 777 intl on domestic leg. You should be able to choose seats within 24 hours of departure online.
"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
 
LAXintl
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RE: United 777 Shortage?

Sun Jul 29, 2007 9:10 am

I presume you are not a elite level frequent and not eligible for the E+ seating? As a result the regular economy cabin has been booked full with all seats assigned. Once the flight reverts to airport control and is eligible for check-in then non firm held blocks seats (booked but not ticketed) get released and will allow you to check-in. Worst case scenario you will be issued a DM card and have to get a seat at the gate if flight still is without assignable seats.
From the desert to the sea, to all of Southern California
 
airplanecrazy
Posts: 36
Joined: Thu May 11, 2006 8:09 am

RE: United 777 Shortage?

Sun Jul 29, 2007 9:19 am

Quoting AirplaneCrazy (Thread starter):
I presume you are not a elite level frequent and not eligible for the E+ seating?

Thanks for the tip! I am at the elite level and when I log in with my FFN I can see the available seats. Interestingly, there were still seats available in economy that I could not see when I didn't log in. I will always logon now even if I am just doing the preliminary planning for a trip.
 
LAXintl
Posts: 20183
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RE: United 777 Shortage?

Sun Jul 29, 2007 9:25 am

Quoting AirplaneCrazy (Reply 3):
Interestingly, there were still seats available in economy that I could not see when I didn't log in

 checkmark  Indeed. Seats like exit rows, and E+ sections are not visible if you are not signed in and eligible with your FF number.
From the desert to the sea, to all of Southern California
 
Boston92
Posts: 2553
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RE: United 777 Shortage?

Sun Jul 29, 2007 9:34 am

Quoting Laxintl (Reply 4):
Seats like exit rows

Exit Rows are not assignable even to elites I don't think until at the airport, right?
"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
 
georgebush
Posts: 488
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RE: United 777 Shortage?

Sun Jul 29, 2007 9:37 am

Quoting AirplaneCrazy (Thread starter):
suspect this is because United is short of 777s and is trying to figure out where to do aircraft substitutions. Does this seem likely?

I would bet that actually has a lot to do with it. They block certain seats that cant be reserved incase they switch a/c or downsize. The FF's get priority so thats why those seats became availible, but average joe's have to wait to check-in. I just booked a flight in November LAX-ORD and it was originally a 777intl. to a 777 domestic to a 767, and now its a 757. I suspect it may even go back up to a 67 a few more times as well... UA is bad when it comes to a/c swaps and schedule changes.
Al Gore invented global warming.
 
LAXintl
Posts: 20183
Joined: Wed May 24, 2000 12:12 pm

RE: United 777 Shortage?

Sun Jul 29, 2007 9:37 am

Quoting Boston92 (Reply 5):
Exit Rows are not assignable even to elites I don't think until at the airport, right?

Exit rows can be booked at the time of ticketing. Btw-same with AA.
From the desert to the sea, to all of Southern California
 
georgebush
Posts: 488
Joined: Tue Jul 11, 2006 8:15 am

RE: United 777 Shortage?

Sun Jul 29, 2007 9:43 am

Quoting Laxintl (Reply 7):
Exit rows can be booked at the time of ticketing.

Not all exit rows, and most exit rows can only be "reserved."
Al Gore invented global warming.
 
LAXintl
Posts: 20183
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RE: United 777 Shortage?

Sun Jul 29, 2007 9:49 am

Quoting Georgebush (Reply 8):
Not all exit rows,

Care to explain? All exit rows (at least on mainline) are assignable at booking if you are an elite member. Only caveat is that one must verify eligibility to sit in the exit row by reading and checking off a separate page that appears.

If not, there is something wrong that online support needs to check on.

Care to elaborate?
From the desert to the sea, to all of Southern California
 
aa61hvy
Posts: 13021
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RE: United 777 Shortage?

Sun Jul 29, 2007 9:58 am

Quoting Laxintl (Reply 2):
Worst case scenario you will be issued a DM card and have to get a seat at the gate if flight still is without assignable seats.

Can anyone explain why you get the DM card and not a boarding pass when you check in sometimes?

I have only experienced this on UA-why does UA do this? I do not care for it at all-it's rather scary!
Go big or go home
 
georgebush
Posts: 488
Joined: Tue Jul 11, 2006 8:15 am

RE: United 777 Shortage?

Sun Jul 29, 2007 10:08 am

Quoting AA61Hvy (Reply 10):
Can anyone explain why you get the DM card and not a boarding pass when you check in sometimes?

They hold about 10 to 20 seats on most flights for the gate agents to assign. Incase a single mother is traveling with 5 kids and she doesnt realize they are scattered all over the plane untill they are about to board. Its so they dont have to call people back to the podium to assign them seats. If you check-in and get a confrimed DM card it means ur likely one of the last people to check in for that flight. Also the check-in agent cant assign you a seat, their computer has to be in Gate Mode to onload Standbys
Al Gore invented global warming.
 
ytib
Posts: 373
Joined: Sun Nov 07, 2004 3:22 am

RE: United 777 Shortage?

Sun Jul 29, 2007 10:11 am

Quoting Laxintl (Reply 7):
Exit rows can be booked at the time of ticketing.

Only Premier Executive, 100k and Global Services members can reserve exit row seats. All other pax can request it at the airport, however since it is part of Economy Plus they may try to charge a fee to non-elite customers.
 
LAXintl
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RE: United 777 Shortage?

Sun Jul 29, 2007 10:12 am

DM - Departure Management card is issued for various reasons, however primarily as a result of not being able to check you in with a seat assignment confirmed on the flight requested.
It could be due lack of available seats, you are awaiting an upgrade, or you are on stand by for the original or second flight.
The DM card on the top right states something to the effect "Wait in the gate area to obtain your seat assignment or upgrade".
From the desert to the sea, to all of Southern California
 
georgebush
Posts: 488
Joined: Tue Jul 11, 2006 8:15 am

RE: United 777 Shortage?

Sun Jul 29, 2007 10:12 am

Quoting Laxintl (Reply 9):
Care to explain? All exit rows (at least on mainline) are assignable at booking if you are an elite member. Only caveat is that one must verify eligibility to sit in the exit row by reading and checking off a separate page that appears.

Mabye the ones I always look at are pre-assinged but it seems like they usually block at least one exit row especially on long haul flights. Y+ will be wide open, but all the exit rows taken. I would rather be in Y+ than the window exit row seat on the 47...
Al Gore invented global warming.
 
LAXintl
Posts: 20183
Joined: Wed May 24, 2000 12:12 pm

RE: United 777 Shortage?

Sun Jul 29, 2007 10:18 am

Quoting Ytib (Reply 12):
Only Premier Executive, 100k and Global Services members can reserve exit row seats.


 checkmark  Yes I know. See my comments in reply 2, 4, 9 where I used "elite" FF'er on multiple occasions.

Quoting Georgebush (Reply 14):
Mabye the ones I always look at are pre-assinged

Must be, as no exit rows are held back.
From the desert to the sea, to all of Southern California
 
georgebush
Posts: 488
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RE: United 777 Shortage?

Sun Jul 29, 2007 10:22 am

Quoting Laxintl (Reply 15):

As an Ex Skywest Employee I know for a FACT that UA holds row 9 and 1 on the CRJ2.
Al Gore invented global warming.
 
ytib
Posts: 373
Joined: Sun Nov 07, 2004 3:22 am

RE: United 777 Shortage?

Sun Jul 29, 2007 10:26 am

Quoting Georgebush (Reply 16):
Yes I know. See my comments in reply 2, 4, 9 where I used "elite" FF'er on multiple occasions.

I made the distinction of the categories as Premier "elites" can not request an exit row prior to the airport.
 
LAXintl
Posts: 20183
Joined: Wed May 24, 2000 12:12 pm

RE: United 777 Shortage?

Sun Jul 29, 2007 10:26 am

Quoting Georgebush (Reply 16):

Thats great, but we are talking about mainline. OP is asking about a 777 and I referenced "mainline" in my reply 9.
From the desert to the sea, to all of Southern California
 
atlaaron
Posts: 973
Joined: Mon Apr 24, 2006 11:30 pm

RE: United 777 Shortage?

Sun Jul 29, 2007 10:51 am

Quoting Georgebush (Reply 6):
I would bet that actually has a lot to do with it.

No, actually this happens all the time on UA. Happens to me all the time on 733's and 757's out of both CLE and PIT. A couple of days before your flight the seats will open up and you should be able to select them. This drives me nuts on UA.
 
georgebush
Posts: 488
Joined: Tue Jul 11, 2006 8:15 am

RE: United 777 Shortage?

Sun Jul 29, 2007 10:56 am

Quoting ATLAaron (Reply 19):

I was referring to their constant equipment changes and schedule changes which will make your seat null-n-void if you had one preselected and were paying attention to your flights. Not to mention with a schedule change, even by one minute you have to call to get your ticket revailidated and that can take hours when your dealing with the dancing indians.
Al Gore invented global warming.
 
halls120
Posts: 8724
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RE: United 777 Shortage?

Sun Jul 29, 2007 11:08 am

Quoting Georgebush (Reply 20):
Not to mention with a schedule change, even by one minute you have to call to get your ticket revailidated and that can take hours when your dealing with the dancing indians.

Of course, you can eliminate this problem by becoming a UA FF, and signing up for electronic notification of schedule changes.
"Suppose you were an idiot. And suppose you were a member of Congress. But I repeat myself." Mark Twain, a Biography
 
Boston92
Posts: 2553
Joined: Wed Aug 09, 2006 6:56 am

RE: United 777 Shortage?

Sun Jul 29, 2007 11:09 am

Quoting Ytib (Reply 12):
Only Premier Executive, 100k and Global Services members can reserve exit row seats.

Now that I recall, thats true. I was traveling with my brother (He is Premier, I am 1K) on different reservations, and he could not book an exit row seat, and I could. Why do they do this...how much more seat pitch do the exit row seats have (I don't ever remember sitting in one)?
"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
 
Boston92
Posts: 2553
Joined: Wed Aug 09, 2006 6:56 am

RE: United 777 Shortage?

Sun Jul 29, 2007 11:11 am

Quoting Halls120 (Reply 21):
Of course, you can eliminate this problem by becoming a UA FF, and signing up for electronic notification of schedule changes.

You still need to call and re-confirm your flights if you ever want to change seat, change flights, upgrade, etc...
"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
 
odie
Posts: 1581
Joined: Tue Jan 30, 2001 8:55 am

RE: United 777 Shortage?

Sun Jul 29, 2007 11:25 am

Quoting Halls120 (Reply 21):
Of course, you can eliminate this problem by becoming a UA FF, and signing up for electronic notification of schedule changes.

And have UA-bot call you at 4 am due to a schedule change for your flights in November.  Silly

Quoting Boston92 (Reply 22):
Why do they do this...how much more seat pitch do the exit row seats have (I don't ever remember sitting in one)?

Row 11 on the A320 (both mainline and Ted - rar!) and 12 on the A319 have a lot more legroom than normal E+...not to mention Row 9 on the 757 (esp. on the P.S. 757). I think this is a nice feature to distinguish Premier and Premier Exec and up.
 
SilentObserver
Posts: 40
Joined: Thu Mar 24, 2005 4:45 pm

RE: United 777 Shortage?

Sun Jul 29, 2007 12:07 pm

Quoting Laxintl (Reply 13):
DM - Departure Management card is issued for various reasons, however primarily as a result of not being able to check you in with a seat assignment confirmed on the flight requested.
It could be due lack of available seats, you are awaiting an upgrade, or you are on stand by for the original or second flight.
The DM card on the top right states something to the effect "Wait in the gate area to obtain your seat assignment or upgrade".

the main reason you get a DM card is if you are not Y+ eligible and check-in after all seats in Y have been taken, UA waits to seat you in Y+ till check-in has closed...this ensure everyone has a chance to pay for the upgrade or all elites who had Y seats can be moved up to Y+ or F... this practice really does tick off a lot of people who do not fly much and probably the gate agents as well... often getting that DM card is a good thing, because your most likely headed to Y+...

other reasons are (as noted):
Upgrade request
Standby
or the dreaded arrived to late to check in but needed to get through security...(been there, done that)
 
LAXintl
Posts: 20183
Joined: Wed May 24, 2000 12:12 pm

RE: United 777 Shortage?

Sun Jul 29, 2007 12:28 pm

Quoting Boston92 (Reply 23):
You still need to call and re-confirm your flights if you ever want to change seat, change flights, upgrade, etc...

You can request upgrades online, and change seats online. At times depending on fares involved you can also change your itinerary/flights as well. So call is often not required.
From the desert to the sea, to all of Southern California
 
georgebush
Posts: 488
Joined: Tue Jul 11, 2006 8:15 am

RE: United 777 Shortage?

Sun Jul 29, 2007 12:34 pm

Quoting Laxintl (Reply 26):
You can request upgrades online, and change seats online. At times depending on fares involved you can also change your itinerary/flights as well. So call is often not required.

But you will notice that your check-in will be a lot longer while the agent revals your eticket. It also wont let you do easy check-in if you fail to call on a schedule change.
Al Gore invented global warming.
 
Boston92
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Joined: Wed Aug 09, 2006 6:56 am

RE: United 777 Shortage?

Sun Jul 29, 2007 12:54 pm

Quoting Laxintl (Reply 26):
So call is often not required.

I think we are misunderstanding each other. If there has been a schedule change to your reservation...it will be shown as "schedule change" in the status box (instead of "confirmed"). You can not do anything to the reservation until you call United to re confirm it.
"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
 
georgebush
Posts: 488
Joined: Tue Jul 11, 2006 8:15 am

RE: United 777 Shortage?

Sun Jul 29, 2007 12:59 pm

Quoting Boston92 (Reply 28):
You can not do anything to the reservation until you call United to re confirm it.

Yea and then once you call and it takes an hour to get sorted, the next day they change it by another second and you have to go though it all over again.
Al Gore invented global warming.
 
User avatar
ADent
Posts: 918
Joined: Fri Dec 22, 2006 12:11 pm

RE: United 777 Shortage?

Sun Jul 29, 2007 1:56 pm

I usually get the Departure Management card when there are only E+ seats available and none in the back. UA typically releases the E+ seats about 1 hour before departure - giving time for most everybody to pay up for a E+ upgrade.

-

IIRC Self Checking closes at 45min before departure, so that may be when the E+ seats are let go.
 
georgebush
Posts: 488
Joined: Tue Jul 11, 2006 8:15 am

RE: United 777 Shortage?

Sun Jul 29, 2007 7:07 pm

Quoting ADent (Reply 30):
I usually get the Departure Management card when there are only E+ seats available and none in the back.

This usually is not the case. If there is no Y seats left, the computer will automatically give them Y+. When you go to manually check someone in it will occasionally pop-up with a promted question "would you like to purchase and Y+ upgrade today giving you up to 5 more inches of extra leg room for $39?" The pax says no, you ALT N (for no) and it prints out Y+ boarding passes anyways, then you kinda feel like a greedy idiot.

Most agents dont read those prompts becasue of that, but sometimes there are really good deals that pop up. It will offer C on an international flight for $550 confrimed at that time, and just by reading it I have sold heaps of those, but like I said most agents just ignore it. I have even seen it occasionally do it for LH operated flights.
Al Gore invented global warming.
 
halls120
Posts: 8724
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RE: United 777 Shortage?

Mon Jul 30, 2007 12:55 am

Quoting Boston92 (Reply 23):
Quoting Halls120 (Reply 21):Of course, you can eliminate this problem by becoming a UA FF, and signing up for electronic notification of schedule changes.
You still need to call and re-confirm your flights if you ever want to change seat, change flights, upgrade, etc...

Partially correct. The OP was complaining about even a one minute schedule change necessitating a call to UA. Which is absurd. I've never had to do that for a simple change in the departure or arrival time of a flight.

As far as changing seat assignments and requesting upgrades, I do that 95% of the time on line with no problem whatsoever. People who bitch - validly - about having deal with an offshore call center amaze me, when there IS an alternative.

Quoting Boston92 (Reply 28):
I think we are misunderstanding each other. If there has been a schedule change to your reservation...it will be shown as "schedule change" in the status box (instead of "confirmed"). You can not do anything to the reservation until you call United to re confirm it.

Really. Then how was it when United changed the departure time of my upcoming flight to Nova Scotia, I didn't have to do anything?
"Suppose you were an idiot. And suppose you were a member of Congress. But I repeat myself." Mark Twain, a Biography
 
skyharborshome
Posts: 202
Joined: Sun Dec 25, 2005 11:19 am

RE: United 777 Shortage?

Mon Jul 30, 2007 1:01 pm

Just for curiousity, has UA ever swapped for larger? Meaning, have they ever used a 777 when a 767 was unavailable?
Fly CHD!
 
georgebush
Posts: 488
Joined: Tue Jul 11, 2006 8:15 am

RE: United 777 Shortage?

Mon Jul 30, 2007 1:03 pm

Quoting Halls120 (Reply 32):
when there IS an alternative.

What is that?

Quoting Halls120 (Reply 32):
The OP was complaining about even a one minute schedule change necessitating a call to UA. Which is absurd.

I guess you dont have the pleasure to fly with Mesa that often, do you?

If you call UA's reservations and say you are enquiring about an international flight to the computer, it will transfer you to the ORD desk and you can talk to an american. Most of their rep's understand why people do that and I have never had a problem, but thats not the point. You SHOULDNT have to cheat the system just to get an English speaker on the phone.
Al Gore invented global warming.
 
LAXintl
Posts: 20183
Joined: Wed May 24, 2000 12:12 pm

RE: United 777 Shortage?

Mon Jul 30, 2007 1:10 pm

Quoting SkyHarborsHome (Reply 33):
Just for curiousity, has UA ever swapped for larger? Meaning, have they ever used a 777 when a 767 was unavailable?

Absolutely.

Today for instance folks on UA536/545 ORD-BOS-ORD got to ride a 777 instead of the regular 757.
From the desert to the sea, to all of Southern California
 
halls120
Posts: 8724
Joined: Sun Jun 05, 2005 3:24 am

RE: United 777 Shortage?

Mon Jul 30, 2007 8:52 pm

Quoting Georgebush (Reply 34):
Quoting Halls120 (Reply 32):
when there IS an alternative.

What is that?

Using the web site. I haven't booked a flight using any other method for several years, and I've yet to experience a problem. Is UA's web site without problems? Of course not. But once you learn its quirks, it isn't all that bad.

Quoting Georgebush (Reply 34):
If you call UA's reservations and say you are enquiring about an international flight to the computer, it will transfer you to the ORD desk and you can talk to an american. Most of their rep's understand why people do that and I have never had a problem, but thats not the point. You SHOULDNT have to cheat the system just to get an English speaker on the phone.

Off shoring the call centers was indeed a mistake. That's why I'm glad I have PE status. We get a number that connects us with someone in the USA, not India.
"Suppose you were an idiot. And suppose you were a member of Congress. But I repeat myself." Mark Twain, a Biography
 
georgebush
Posts: 488
Joined: Tue Jul 11, 2006 8:15 am

RE: United 777 Shortage?

Tue Jul 31, 2007 12:11 pm

Quoting Halls120 (Reply 36):
Using the web site. I haven't booked a flight using any other method for several years, and I've yet to experience a problem. Is UA's web site without problems? Of course not. But once you learn its quirks, it isn't all that bad.

Using the internet (your airline's website) is def. the way to go. But what we were discussing is the fact that when United or one of their contractee's changes a scheduled flight time, even by one minute, you have to call UA to get your ticket revailidated before you can make changes to it (ie request upgrade or change seats). And this can be a big pain when companies like messy mesa change their flight schedules once a week and force passengers to keep calling UA to get their tickets sorted.
Al Gore invented global warming.
 
Boston92
Posts: 2553
Joined: Wed Aug 09, 2006 6:56 am

RE: United 777 Shortage?

Wed Aug 01, 2007 12:10 am

Quoting Halls120 (Reply 36):
But once you learn its quirks, it isn't all that bad.

Exactly...it might take some getting used to...but the people who do know how to use it, think it is great.
"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"

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