It was a mess.
's underground hydrant fueling system at the SWA gates failed, inititally (we were told) due to a power failure. Flights that were in the process of getting fueled when the system crapped couldn't get any more, and that created other problems. We started tankering fuel (I had numerous DAL
flights), and while I could tanker enough to get to the next stop on some (like CRP
and HRL), I couldn't tanker the full amount needed to get to a more distant destination like HOU
. Some flights like 1765 that didn't have enough fuel onboard for their long flights had enough to get to other nearby destinations like AUS
, and these were operated as fuel-stops. Some flights didn't have gas for even that, and had to wait until they did, and clogged up gates that much longer.
The system went down about 4pm or so, and finally came back up about 9pm, but the damage to the schedule had been done. (The ATC and weather mess on the east coast didn't help either). Later word was that it wasn't an electrical system problem, per se, but that the computer that controlled the hydrant system for SWA's terminal was being upgraded (never heard whether it was software, or hardware) and the system never came back up. Don't know if it was the City's computer, or the fueling outfit's, but this should teach someone to -not- make "upgrades" right in the middle of an operational day--that's what midnights are for. All this presumes that's actually what the real culprit was.
[Edited 2007-08-10 06:36:37]
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.