What do you think about the future of travel agents? It seems that they are slowly being squeezed out of the industry. In recent years, they have suffered some severe blows: First, their commissions were cut from 10% to 8%. Then, came the age of the electonic ticket, which meant no need to acquire a paper ticket. The internet soon became the biggest enemy of the travel agent, with very user friendly websites, cyber savers, and special internet fairs that also offer frequent flier bonuses. There was also the commission cap ($50.00 on a domestic ticket and $100.00 for international.) OUCH! What's next? Will there be travel agents in 10 years? I don't think so. Are they needed? ... not if you have a PC and a credit card.
So, is this a good thing or a bad thing? For me personally, its good. I much prefer doing my travel arrangments myself, surfing the web for fares and making my own phone calls. Its more fun and actually easier. If you have ever looked at the software travel agents use; whether it be Sabre, or WorldSpan, its so difficult and tedious to use; Travelocity and United connection are so much more user friendly.
What do you think? Do we need travel agents? Are E-tickets and web based travel better than the days of old? Your thoughts ...