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Hurricane Dean affects friend's plans -airline compensation?

Mon Aug 20, 2007 11:29 am

Hey guys,

A friend of mine was booked on a flight from CCS to JFK with AA yesterday and was left behind along with all other passengers. The reason was that, because of the hurricane Dean -located between US and Venezuelan soil- the aircraft scheduled on the JFK-CCS the night before never came, for which there was no aircraft available.

AA refused to send another aircraft to take the passengers to their booked destinations and didn't care much about the issue. Many passengers had to buy tickets to CUR and AUA and then, change their current bookings departing from these places.

AA didn't offer any kind of accomodations or solutions.

Is this usual? Is the first time for me to hear about it.

Thanks and cheers.
Flying isn't dangerous. Crashing is what's dangerous!
 
plateman
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Hurricane Dean affects friend's plans -airline compensation?

Mon Aug 20, 2007 11:33 am

Quoting 797 (Thread starter):
and didn't care much about the issue.

I don't want to start the thread of a sour note, but can you really say that since you weren't there to see what truly happened?
Can't blame the passengers for being upset, but safety does cme first.
"Explore. Dream. Discover." -Mark Twain
 
flynavy
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Hurricane Dean affects friend's plans -airline compensation?

Mon Aug 20, 2007 11:50 am

Generally, weather-related delays and/or cancellations are not the airline's responsibility. This goes for pretty much every airline I've flown with. I'm sure AA will accommodate these passengers soon. Though I will say that the storm never was headed for CCS, which is a little odd.
Change is: one airline, six continents!
 
qqflyboy
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Hurricane Dean affects friend's plans -airline compensation?

Mon Aug 20, 2007 11:58 am

As unfortunate as it is airlines, and even more specifically airplanes, can't take on weather, especially hurricanes the size of Dean. It is unfortunate for those with travel plans that get affected, however, the airlines can do little to make up for weather. Sending an extra aircraft sounds simple enough, however, logistically it is very difficult and very costly. The best option is to attempt to reroute passengers on other flights. This may not necessarily be a quick process with loads as full as they are. It's a difficult situation for everyone, but there is no quick, simple, or cost effective solution. Those with a cancellation due to the weather, especially events like hurricane Dean, are usually offered a seat on the next available flight either same or different day or a refund of the unused portion of the ticket.

What happened to your friend is not uncommon, especially when weather is involved. It is unfortunate and regrettable, however, it cannot be avoided at times.
The views expressed are mine alone and do not necessarily reflect my employer’s views.
 
qqflyboy
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Hurricane Dean affects friend's plans -airline compensation?

Mon Aug 20, 2007 12:00 pm

Quoting Flynavy (Reply 2):
Though I will say that the storm never was headed for CCS, which is a little odd.

No, however, the aircraft would have been routed directly through hurricane Dean enroute from JFK. Sending an aircraft through a hurricane, or its path, is simply not an option.
The views expressed are mine alone and do not necessarily reflect my employer’s views.
 
Summa767
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Hurricane Dean affects friend's plans -airline compensation?

Mon Aug 20, 2007 4:43 pm

Quoting QQflyboy (Reply 4):
No, however, the aircraft would have been routed directly through hurricane Dean enroute from JFK. Sending an aircraft through a hurricane, or its path, is simply not an option.

The hurricane sounds like an excuse to me. I would like to know what happened to the various CCS-MIA flights. I would be surprised if any got cancelled.
 
DLOnur
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Hurricane Dean affects friend's plans -airline compensation?

Mon Aug 20, 2007 5:00 pm

Delta cancelled a bunch of flights into the Caribbean the past few days but has promised to waive all fees, charges, and will refund any ticket due to the hurricane. A couple thousand paxs each day on the cancelled flights into the Caribbean and back to ATL/JFK. They've made up a bunch of these flights by operating a ton of extra sections with bigger A/C's to accommodate the paxs on the islands. Basically, after Dean goes through, they've been throwing a bunch of metal to those places to help the people out.

Not sure why AA can't do this as well. Maybe they don't have enough A/C to accommodate their pax loads....

Any AA people who can chime in on this?

-o-
ABQ
What you believe is what you see.
 
upperdeckfan
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Hurricane Dean affects friend's plans -airline compensation?

Mon Aug 20, 2007 5:43 pm

Quoting Summa767 (Reply 5):
I would like to know what happened to the various CCS-MIA flights

So do I, it's high season and AA's CCS-MIA-CCS flights should be jam packed these days.

On the other hand is well known CCS-JFK is a poor performer for AA and IIRC will be dropped soon.
744,742,741,772,773,762,732,735,738,752,727,717,DC10,DC9,M82,M87,319,320,321,343,346,L1011,CRJ2,CRJ9,E190,ATR42,DSH8,
 
UAL777UK
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Hurricane Dean affects friend's plans -airline compensation?

Mon Aug 20, 2007 7:20 pm

[quote=Summa767,reply=5]The hurricane sounds like an excuse to me. I would like to know what happened to the various CCS-MIA flights. I would be surprised if any got cancelled.[/quot

With respect a 400 Mile Wide Hurricane with winds up to 160mph is not an excuse. If it is, its a bloody good one!

AA IMHO did not want to comprimise safety, and you caould hardly blame them on the scale of things.
 
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na747
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Hurricane Dean affects friend's plans -airline compensation?

Mon Aug 20, 2007 7:59 pm

None of the MIA-CCS flights cxld this week, even as the hurricane churned westward thru the Caribeean . All other MIA-So. America flights operated as usual.

The CCS-JFK thing does sound strange & it doesn't make sense:

Quoting 797 (Thread starter):
hurricane Dean -located between US and Venezuelan soil-

So Haiti, Dominican Rep., Aruba, Curacao, Bonaire & other Caribeean island-countries do not exist? They all lie between the U.S. and Venezuela.

I could understand AA not being able to send a plane due to unavailable aircraft but then again all affected flights were cxld in advance and remained at their orignal stations. No aircrafts were left overnight at any station affected by the hurricane anywhere that I'm aware of. Also, the Punta Cana flights operated while Santo Domingo cxld.
 
Summa767
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Hurricane Dean affects friend's plans -airline compensation?

Mon Aug 20, 2007 8:01 pm

Quoting UAL777UK (Reply 8):
AA IMHO did not want to comprimise safety, and you caould hardly blame them on the scale of things.

Hence I would like to know if they also cancelled flights from CCS to MIA... and they have a few a day..
 
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na747
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Hurricane Dean affects friend's plans -airline compensation?

Mon Aug 20, 2007 8:05 pm

Quoting UPPERDECKFAN (Reply 7):
So do I, it's high season and AA's CCS-MIA-CCS flights should be jam packed these days.

High season is late August to early September. That's when the Venezuelans start heading back. Trust me, those flights WILL be jammed packed. I dread when an aircarft goes OTS or a flt cancels during this period because there's very limited protection and reroute options for these paxs (even through other cities or other airlines because they too run full this period).
 
FLYGUY767
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Hurricane Dean affects friend's plans -airline compensation?

Mon Aug 20, 2007 11:05 pm

Quoting 797 (Thread starter):

AA didn't offer any kind of accomodations or solutions

It was weather related, not an airline related delay..

Quoting 797 (Thread starter):
A friend of mine was booked on a flight from CCS to JFK with AA yesterday and was left behind along with all other passengers. The reason was that, because of the hurricane Dean -located between US and Venezuelan soil- the aircraft scheduled on the JFK-CCS the night before never came, for which there was no aircraft available.

Flights usually tend to get cancelled when a Category 4 or 5 Hurricane threatens thousands of lives.. sarcastic 

-JD
Summer Trip 2007: DEN HAAG>DUBAI>LONDON>VERONA>COSTA SMERALDA>CAPRI
 
aajfksjubklyn
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Hurricane Dean affects friend's plans -airline compensation?

Mon Aug 20, 2007 11:22 pm

i thought AA doesnt fly a direct JFK-CCS? The plane would have come from MIA or SJU if I am correct?
 
Summa767
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Hurricane Dean affects friend's plans -airline compensation?

Mon Aug 20, 2007 11:23 pm

Quoting FLYGUY767 (Reply 12):
Flights usually tend to get cancelled when a Category 4 or 5 Hurricane threatens thousands of lives..

There is no need to be patronising.The fact that hurricane Dean was mentioned as an excuse for a cancelled flight should not be taken as the gospel. A JFK-CCS flight path might normally go where Dean was, but so are hundreds of flights! and far as I am aware, the flights getting cancelled are going to where Dean has been or is headed. And CCS is certainly not in that list.

Hence I ask again, did AA cancel any CCS-MIA flights under the same excuse?
 
FLYGUY767
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Hurricane Dean affects friend's plans -airline compensation?

Mon Aug 20, 2007 11:24 pm

Quoting AAJFKSJUBKLYN (Reply 13):
i thought AA doesnt fly a direct JFK-CCS? The plane would have come from MIA or SJU if I am correct?

The flight operates 2x per week

JFK-CCS
Fri & Sun
AA 975
425p-920p
757-200

-JD
Summer Trip 2007: DEN HAAG>DUBAI>LONDON>VERONA>COSTA SMERALDA>CAPRI
 
movingtin
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Hurricane Dean affects friend's plans -airline compensation?

Mon Aug 20, 2007 11:41 pm

Quoting Summa767 (Reply 14):
Hence I ask again, did AA cancel any CCS-MIA flights under the same excuse?

How the hell can a huge hurricane between JFK and CCS be an "excuse"???

What should they do?? Throw a few spare fuel tanks in the bin and Fly to Africa then swing back around to CCS??? don't you think AA would have flown the route if they COULD have, Safely??


Not to mention all the extra people who were able to leave the islands, soon to be impacted by Dean, because extra sections and larger A/C were sent there.. Where do you think these A/C came from?
 
bullpitt
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Hurricane Dean affects friend's plans -airline compensation?

Mon Aug 20, 2007 11:48 pm

Hi All

All airlined have problems with this, IB have dalayed departures in order to avoid Dean depending on the destination, I imagine AA has tried to cope with the situatios as best they can. Just my  twocents  worth.
These are my principles but if you don't like them I have others
 
ualcsr
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Hurricane Dean affects friend's plans -airline compensation?

Tue Aug 21, 2007 12:04 am

I'm not sure if this is the flight the OP was referring to, however, I was on flight AA 1937 from SJU to CCS on Saturday, August 18th. The flight was first delayed for about 30 minutes as we were expecting 61 passengers coming from JFK and heading to CCS. The captain then advised that the flight would take approximately 2 hours (which it did) as the normal flight plan was being altered due to Hurricane Dean. There was some mild turbulence as we left SJU but otherwise, the flight was extremely smooth.

On the following day, I flew AA flight 914 BOG-MIA. Again the flight plan was altered as we could not fly over Jamaica. Very smooth flight and only about half hour late due to the diversion.
 
BigOrange
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Hurricane Dean affects friend's plans -airline compensation?

Tue Aug 21, 2007 12:04 am

Quoting 797 (Thread starter):
Is this usual? Is the first time for me to hear about it.

While it's not unusual to cancel a flight due to weather, it seems to be becoming a regular ocurrence for American to leave people stranded.
We had 2 employees flying MIA-ORD yesterday, the flight diverted to STL "due to maintenance." Once at STL they were told that they were on their own, all AA flights were full and they would not be booking them on another airline to get them to ORD. They had to buy 2 one way tickets on UA to get home.
 
aajfksjubklyn
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Hurricane Dean affects friend's plans -airline compensation?

Tue Aug 21, 2007 12:08 am

Were the two employees Non-Reving? If they were then AA was right.
 
BigOrange
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Hurricane Dean affects friend's plans -airline compensation?

Tue Aug 21, 2007 12:14 am

Quoting AAJFKSJUBKLYN (Reply 20):
Were the two employees Non-Reving? If they were then AA was right.

No they are not airline employees, they are fare paying passengers.
 
aajfksjubklyn
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Hurricane Dean affects friend's plans -airline compensation?

Tue Aug 21, 2007 12:24 am

Sorry, I thought your post said "we had two employees flying MIA-ORD". Cheers!
 
aajfksjubklyn
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Hurricane Dean affects friend's plans -airline compensation?

Tue Aug 21, 2007 12:52 am

Sorry, I thought your post said "we had two employees flying MIA-ORD". Cheers!
 
Summa767
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Hurricane Dean affects friend's plans -airline compensation?

Tue Aug 21, 2007 1:09 am

Quoting Movingtin (Reply 16):
How the hell can a huge hurricane between JFK and CCS be an "excuse"???

Again, you are just assuming that the reason for this cancelation was Dean. I am just asking a fair question of whether this was indeed the case or was just used as an excuse. As has been posted in this thread, some flights have had to take route diversions that might add half hour to the flight time. I have been checking flights from North to South America whose normal flight path would include Jamaica, and see that they have been operating yesterday, last night and today.

Quoting Movingtin (Reply 16):
don't you think AA would have flown the route if they COULD have, Safely??

Not necessarily, actually. There are other reason why they may not have flown that route.
Among many, one given by you..

Quoting Movingtin (Reply 16):
Not to mention all the extra people who were able to leave the islands, soon to be impacted by Dean, because extra sections and larger A/C were sent there.. Where do you think these A/C came from?

So if they needed the aircraft to evacuate soon to be impacted places, safety might have been an excuse for cancelling the Caracas flight. I hope that you can now see my point.
 
aajfksjubklyn
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Hurricane Dean affects friend's plans -airline compensation?

Tue Aug 21, 2007 1:35 am

Beleive me CCS is not being 'singled out'-(from the tone of the debate going on here). There were plenty of other delays and cancellations, as well as crew all over the place stuck. My partner is a JFK FA and he was deadheaded to MIA as MIA (which currently has a surplus of reserves) was in need of FA's. Summa is right, there are hundreds of factors that come into play, it could have been a crew issue as well, as well as aircraft placement. It surely wasn't "that is CCS, lets not send anything there and blame it on Dean". Cheers!
 
b752fanatic
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Hurricane Dean affects friend's plans -airline compensation?

Tue Aug 21, 2007 1:39 am

American's service is of course as we all know not the best, however I don't see how they would leave stuck pax in CCS. This is obviously far from reality. Certainly they would book at least in standby those pax with connections in MIA or SJU, I don't see how they could just strand them there for ever.
"Truth is more of a stranger than fiction." Mark Twain
 
iairallie
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RE: Hurricane Dean Affects Friend's Plans -airline Compensation?

Tue Aug 21, 2007 3:36 am

Quoting DLOnur (Reply 6):
Delta cancelled a bunch of flights into the Caribbean the past few days but has promised to waive all fees, charges, and will refund any ticket due to the hurricane. A couple thousand paxs each day on the cancelled flights into the Caribbean and back to ATL/JFK. They've made up a bunch of these flights by operating a ton of extra sections with bigger A/C's to accommodate the paxs on the islands. Basically, after Dean goes through, they've been throwing a bunch of metal to those places to help the people out.

Not sure why AA can't do this as well. Maybe they don't have enough A/C to accommodate their pax loads....

OK all major airlines do the following in situations where extreme weather forces cancellations. They offer to rebook you on a later flight for no charge or give you a refund thus ending their obigation to you. They do not normally provide you with accomodations or any other compensation. This is not specific to Delta or AA this is how all major airlines GLOBALLY do business. I'm sure AA added as much capacity to destinations that needed to evacuate in the face of the hurricane. The folks in CCS were not in any immediate danger due to the hurricane. CCS was not in the path of the hurricane however the aircraft route was.

Quoting BigOrange (Reply 19):
We had 2 employees flying MIA-ORD yesterday, the flight diverted to STL "due to maintenance." Once at STL they were told that they were on their own, all AA flights were full and they would not be booking them on another airline to get them to ORD. They had to buy 2 one way tickets on UA to get home.

Something was lost in translation here. The purchase of a ticket is a contract that requires the airline to get you to your ticketed destination. Weather mechanical whatever they still have to get you to your ticketed destination. HOWEVER, they are not required to do this within any timetable and they can use alternative methods that they choose of getting you there, bus, taxi, rental car, train or another airline they've made a deal with. Maybe your employees were not happy with the alternative timetable or mode of transportation offered, or maybe they were just not willing to wait for the agents to sort it all out (it takes time to research alternatives and rebook a planeload of passengers). If the cancellation was truly due to a mechanical (and not weather) the airline is responsible for providing overnight accomodations (of their choice) if they cannot get you to your destination that day.

Quoting Summa767 (Reply 24):
Again, you are just assuming that the reason for this cancelation was Dean. I am just asking a fair question of whether this was indeed the case or was just used as an excuse.

They are not assuming anything they are choosing to belive that the reason the airline gave is the true one because all suporting evidence and common sense concur.
Enough about flying lets talk about me!
 
iairallie
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RE: Hurricane Dean Affects Friend's Plans -airline Compensation?

Tue Aug 21, 2007 3:39 am

PS. thanks for changing the title to something more accurate and less biased

According to the rules used by all major carriers globally the only compensation your friend is entitled to is a) a full refund for portions of the itinerary not used due to the WX b) rebooking without additional charge on a later flight of the airlines choice (although if more than one flight is available they will let you pick your preference)
Enough about flying lets talk about me!
 
Carls
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RE: AA Leaves JFK Passengers Stuck At CCS

Tue Aug 21, 2007 3:43 am

Quoting QQflyboy (Reply 4):
No, however, the aircraft would have been routed directly through hurricane Dean enroute from JFK. Sending an aircraft through a hurricane, or its path, is simply not an option.

I agree, but how come the passengers could fly from Aruba or Curacao, AC will fly almost the same route.
 
AirframeAS
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RE: Hurricane Dean Affects Friend's Plans -airline Compensation?

Tue Aug 21, 2007 3:51 am

IMO, the route would be possible to do with Dean in the way. Two options come to mind:

1) Fly the route, fly AROUND Dean, not over Dean. This would create a late arrival with more fuel burn and a possible stop over somewhere to get more fuel. Meaning this would be costly to do, and a total waste of time. Plus you have to pay crew overtime, if that is in an air carrier's agreement with their flight ops groups.

2) Cancel the flight, save fuel and the costs.

A hurricane is a 'weather event'. The Weather Channel will back this up. None of the airlines Ive flown on compensate for weather related delays/cancellations. So, AA is spot on.
A Safe Flight Begins With Quality Maintenance On The Ground.
 
Summa767
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RE: Hurricane Dean Affects Friend's Plans -airline Compensation?

Tue Aug 21, 2007 3:59 am

And yet many flights just going around the hurricane!

Quoting IAirAllie (Reply 27):
They are not assuming anything they are choosing to belive that the reason the airline gave is the true

Exactly! They are swallowing whole, as you seem to be. Maybe the airline is not lying, as the cancellation may be an indirect result of the hurricane, but is it because it could not be flown safely? I think not..

Quoting IAirAllie (Reply 27):
because all suporting evidence and common sense concur.

Whose common sense? Most flights are just going around Dean, apart from the ones whose destination are in the hurricane's path. This is not the not the case of CCS or JFK.
 
rootsair
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RE: Hurricane Dean Affects Friend's Plans -airline

Tue Aug 21, 2007 4:12 am





regards
BM

[Edited 2007-08-20 21:14:23]
A man without the knowledge of his past history,culture and origins is like a tree without roots
 
iairallie
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RE: Hurricane Dean Affects Friend's Plans -airline Compensation?

Tue Aug 21, 2007 5:29 am

Quoting Carls (Reply 29):
agree, but how come the passengers could fly from Aruba or Curacao, AC will fly almost the same route.

Almost is not the same. Even a small deviation in flight path be enough to make a difference.

Quoting Summa767 (Reply 31):
Most flights are just going around Dean, apart from the ones whose destination are in the hurricane's path.

Lots of reasons why. I don't have the flight plan, charts and aircraft specifics in front of me but in general terms here are some reasons why...
They have a shorter route to fly with/without the deviation
The aircraft on those have better fuel efficiency
the aircraft on those routes have better fuel capacity
the aircraft on those routes have lighter loads
The extended re-routing can be completed on those flights within crew legalities
the aircraft can make the rerouted flight with out having to schedule an extra fuel stop

Quoting Summa767 (Reply 31):
Maybe the airline is not lying,

I've been in the industry for 6 years at 4 different airlines including the one you in this example and I have NEVER seen an airline deliberately LIE. Now I've heard agents give the abrieviated truth because the answer sometimes is just too complicated to explain in a timely fashion to someone unfamiliar with the constraints placed on the airline industry . I've also witnessed passengers misunderstand these explanations or agents who make mistakes or misunderstand the information they've been handed to share. Often times to a delay or cancellation is the result of multiple events. Weather, small mechanical and crew legalities all at once. So you could ask 3 people why the cancellation get 3 answers and they would all be telling you the truth.

Just what do you propose is the top secret real reason that AA is cancelling this flight?
Enough about flying lets talk about me!
 
slider
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RE: Hurricane Dean Affects Friend's Plans -airline Compensation?

Tue Aug 21, 2007 5:42 am

Quick, someone call Chuck Schumer and demand a Passengers Bill of Rights!!


LMAO

It's a freaking hurricane for crying out loud! AA will reprotect, reaccomm and everyone will go on with their lives.
 
Summa767
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RE: Hurricane Dean Affects Friend's Plans -airline Compensation?

Tue Aug 21, 2007 6:16 am

Quoting IAirAllie (Reply 33):
Just what do you propose is the top secret real reason that AA is cancelling this flight?

Who said secret? If you had read properly you would have understood that I said that it might be indirectly related to the hurricane. As you eloquently list them, an airline's operational restrictions:

Quoting IAirAllie (Reply 33):
Lots of reasons why. I don't have the flight plan, charts and aircraft specifics in front of me but in general terms here are some reasons why...
They have a shorter route to fly with/without the deviation
The aircraft on those have better fuel efficiency
the aircraft on those routes have better fuel capacity
the aircraft on those routes have lighter loads
The extended re-routing can be completed on those flights within crew legalities
the aircraft can make the rerouted flight with out having to schedule an extra fuel stop

To which could be added:

Quoting AAJFKSJUBKLYN (Reply 25):
are hundreds of factors that come into play, it could have been a crew issue as well, as well as aircraft placement

Crew issues being an important one in the US these days and that can play a part in some airlines being able to deal less well with contingencies.


But not, in the case of JFK-CCS, a direct effect on the the flight safety, to which I was replying.

Quoting UAL777UK (Reply 8):
With respect a 400 Mile Wide Hurricane with winds up to 160mph is not an excuse. If it is, its a bloody good one!

AA IMHO did not want to comprimise safety, and you caould hardly blame them on the scale of things

It was the hurricane hysteria that I was questioning.

So It is not unlikely that the real reason might have got

Quoting IAirAllie (Reply 33):
abrieviated
 
797
Topic Author
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RE: Hurricane Dean Affects Friend's Plans -airline Compensation?

Tue Aug 21, 2007 7:35 am

Hey guys,

First, I must apologize since I wasn't concrete enough when I started this thread. I was in a hurry and couldn't write much.

So, to the point...

Quoting PlateMan (Reply 1):
I don't want to start the thread of a sour note, but can you really say that since you weren't there to see what truly happened?

I was there. My dad was on a flight to MIA and I lived the whole situation and helped my friend find the best possible solution. All JFK passengers were sitting on the ground waiting for AA to do something.

Quoting Summa767 (Reply 5):
I would like to know what happened to the various CCS-MIA flights. I would be surprised if any got cancelled.

AA didn't cancell none of them. Santa Barbara did.

Quoting FLYGUY767 (Reply 12):
Flights usually tend to get cancelled when a Category 4 or 5 Hurricane threatens thousands of lives..

Yes, I know. But how about all the passengers? That's my whole point on the thread.

The thing is that, AA never cared about sending another airplane or perhaps giving a bit of help. I interceeded for my friend in front of the AA staff and they never offered a solution. It was me who asked if my friend could be re-routed through AUA and the lady agreed.... but 230US$ had to be paid for a ticket to AUA.

To let things cleared out, I'm an AAdvantage member, I do fly the airline a lot and I do defend them against the commomn bashers. However, I don think this time they did wrong regardless of the hurricane situation. They have a huge fleet and could have, at least, offered some solutions.

Cheers.
Flying isn't dangerous. Crashing is what's dangerous!
 
MD88Captain
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RE: Hurricane Dean Affects Friend's Plans -airline Compensation?

Tue Aug 21, 2007 8:02 am

797. Just because they have a "huge fleet" does not mean they can just produce another aircraft. Every aircraft is scheduled. There are no spare ones. I believe that AA should attempt to accomodate every passenger, but airlines do not have spare aircraft.
 
b752fanatic
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RE: Hurricane Dean Affects Friend's Plans -airline Compensation?

Tue Aug 21, 2007 8:22 am

Quoting 797 (Reply 36):
To let things cleared out, I'm an AAdvantage member, I do fly the airline a lot and I do defend them against the commomn bashers. However, I don think this time they did wrong regardless of the hurricane situation. They have a huge fleet and could have, at least, offered some solutions.

I think that 797's defense towards his friends is more like a defense against the Venezuelan goverment or something of the sort.

AA is not a governmet, much less anything that needs to by obligation provide a service, its a private entity and they have the right to do as they wish with their fleet, they can't just out of the blue send 3 777's to rescue the people in Venezuela. AA provided all pax that were to travel within the areas that could POSSIBLY be affected by the hurricane to reeschedule their flights without any cost, you want more than that?

There was a trip I was going to do somewhere, I was stupid enough to purchase the round trip with 2 different airlines one was AA the other UA, there was a hurricane and thus the weekend was ruined, you know who gave me the money back and didnt? AA did and UA didn't.

AA is anarchy we must admit, however its commonplace to keep blaming them for things such as a cancellation due to weather. They will accomodate you somehow thats for sure.
"Truth is more of a stranger than fiction." Mark Twain
 
AirframeAS
Posts: 9811
Joined: Thu Feb 05, 2004 3:56 pm

RE: Hurricane Dean Affects Friend's Plans -airline Compensation?

Tue Aug 21, 2007 8:55 am

Quoting RootsAir (Reply 32):

I should point out, those airplanes that they use in hurricanes are scientific flights to gather data about hurricanes, no more, no less than that. Those are NOT scheduled pax flights. So the point is moot.
A Safe Flight Begins With Quality Maintenance On The Ground.
 
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jetfuel
Posts: 1039
Joined: Tue Jan 11, 2005 10:27 pm

RE: Hurricane Dean Affects Friend's Plans -airline Compensation?

Tue Aug 21, 2007 9:53 am

It's simple. The aircraft could not make the flight due weather. And I am sure delaying the flight a few hours wasn't an option either - as it would be committed to other services

Quoting 797 (Thread starter):
AA refused to send another aircraft to take the passengers to their booked destinations

I understand it's called travel insurance. If you book a ticket and dont have travel insurance to covers things like weather cancelations then you are a fool

Quoting 797 (Thread starter):
Many passengers had to buy tickets to CUR and AUA and then, change their current bookings departing from these places.

AA didn't offer any kind of accomodations or solutions.

I really get annoyed at passenegers who expect airlines to be safe, but at the same time peform expect $50,000 compensation becuase their reading light doesn't work or a flight is cancelled on a one off occasion
Where's the passion gone out of the airline industry? The smell of jetfuel and the romance of taking a flight....

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