vikinga346
Posts: 314
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BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 12:09 pm

The Wall Street Journal published an article today entitled "London Calling: Your Luggage is Missing". It describes how bad the operation at LHR has been in terms of losing bags and getting bags back to people. There is an example in the article where a man travelling to Israel from Texas on June 29 was a victim of lost baggage and BA ended up sending his bags to him via FedEx 15 DAYS AFTER HIS TRIP ENDED, on AUGUST 1. Now I know this is an extreme case, but that is simply unbelievable. How can an airline lose your baggage for over a month?? To top it off, when his baggage was delivered, it was so waterlogged that there was mold growing in his suitcase.

All in all, the article blames the problems on the fact that BAA at Heathrow has had problems with baggage handlers and the equipment malfunctioned twice this summer, stacking bags up to the roof. The solution: Terminal 5 at Heathrow, due to Open in March of 2008.

Any insight on lost bags and/or British Airways? Seems like it's all temporary until T-5 opens next year. Apparently 90% of all operations at LHR (BA ops) will be in T-5 and things will run much smoother.

VikingA346 @ PHL
...you will walk the earth with your eyes turned skyward, for there you have been and there you shall return
 
airandy727-200
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RE: BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 1:07 pm

BA lost my bags last September on ORD-LHR. Still haven't seen them yet...
 
semsem
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RE: BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 3:27 pm

A co - worker who was flying BA from JFK to GVA via LHR did not receive her suitcase though they had 2 hours to connect. She waited 1 hour for the arrival of the next flight and the bag was there. On the way to JFK she had 6 hours to connect in London. She asked to take an earlier flight and was advised that it was impossible as they had no way of tracking down her baggage.
 
ikramerica
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RE: BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 3:47 pm

Why is your thread title written as it is? "Worse than US." Is that worse than US Airways, or worse than the USA?

Either way, BA, as well as many other airlines and airports in the EU are worse than any USA airline, US or otherwise. There was another thread about this.
Of all the things to worry about... the Wookie has no pants.
 
Bongodog1964
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RE: BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 5:47 pm

Quoting VikingA346 (Thread starter):
and the equipment malfunctioned twice this summer

Equipment malfunctioning at LHR (particularly the belt between T4 & T1) is far more often than twice this summer; I believe that BA quoted 8 times in one month.
We have had really awful weather lately, this has caused flight delays resulting in more bags missing connections. LHR is so short of space, much of the mislaid baggage is sitting on the apron steadily absorbing water; due to their being no where else for it to sit.
 
AlanUK
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RE: BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 6:19 pm

Just wanted to say I get a bit tired of hearing of LOST bags. 98% of "lost" bags are re-united with their owner eventually. It's not lost, it is misplaced, delayed or mishandled!

It's no excuse for BA's poor performance though.

Can I mention that Virgin and bmi both refused to have their figures published for this study?!
 
oly720man
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RE: BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 6:33 pm

What amazed me is that bags are then auctioned off after 3 months

http://travel.timesonline.co.uk/tol/...avel/essentials/article2277055.ece

The AUC points out that 85% of bags are reunited with their owners within 48 hours. But what happens to the remaining 15%? If, after three months, the airline hasn’t traced the owner, they come to auction houses such as Greasby’s, in Tooting, south London. About 1,000 unclaimed items pour into Greasby’s each month. Shoes, electricals, valuables and accessories are removed from the cases and sold separately; the cases themselves are sold sealed, containing only the clothes.


Surely it is now time to have a suitcase chip, just like you can have a dog chip. Something implanted in the handle, or somewhere protected that definitely identifies the bag - maybe linked to the ticket/baggage tag - so any missing bag can be scanned and its identity known immediately.
wheat and dairy can screw up your brain
 
AlanUK
Posts: 511
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RE: BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 6:41 pm

The bags that are auctionned are bags that the customers have not claimed dispite being contacted by the airline, or bags that cannot be tracked due to customers not giving enough information on their identity. Surely, having these bags sold off is better for the enivonrment than simply destroying them. Plus some (and sometimes all) of the money goes to different charities.

85% of "lost" bags are reunited with their owner within 48 hours
98% of "lost" bags are reunited with their owner within 3 months

I do like the idea of suitcase GPS chips though!
 
oly720man
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RE: BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 6:48 pm

Quoting AlanUK (Reply 7):
I do like the idea of suitcase GPS chips though!

RFID chips. Dirt cheap, no battery.

http://www.securityfocus.com/columnists/169 (article written in 2003)

They want to used them on pax at the airport, why not on the baggage as well?

Some uses, especially those related to security, seem like a great idea. For instance, Delta is testing RFID on some flights, tagging 40,000 customer bags in order to reduce baggage loss and make it easier to route bags if customers change their flight plans.
wheat and dairy can screw up your brain
 
jcavinato
Posts: 392
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RE: BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 6:50 pm

Technically, a Radio Frequency Identification Device (RFID) would probably work better than a GPS. GPS would have to have sky visibility. An RFID tag would turn on whenever anyone turned on the device in a large room and basically say to the hand held device, "Hey, here I am. I'm the one you're looking for." These tags are now in the $0.10 each price range. They are being used extensively in discount store warehouses to track inventories. No reason why they couldn't be used in the airline industry.
 
Mir
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Joined: Mon Jan 05, 2004 3:55 am

RE: BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 7:16 pm

Quoting VikingA346 (Thread starter):
There is an example in the article where a man travelling to Israel from Texas on June 29 was a victim of lost baggage and BA ended up sending his bags to him via FedEx 15 DAYS AFTER HIS TRIP ENDED, on AUGUST 1



Quoting Airandy727-200 (Reply 1):
BA lost my bags last September on ORD-LHR. Still haven't seen them yet...

And I thought I had it bad when BA lost my bags and finally delivered them six days after my flight.

Quoting AlanUK (Reply 5):
Just wanted to say I get a bit tired of hearing of LOST bags. 98% of "lost" bags are re-united with their owner eventually. It's not lost, it is misplaced, delayed or mishandled!

I'm sorry, but when you call up an airline to try and find your bag and they say "we don't know where it is", that's lost. Temporarily lost, but still lost.

-Mir
7 billion, one nation, imagination...it's a beautiful day
 
jonnywishbone
Posts: 103
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RE: BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 7:29 pm

I'm interested to know who pays for this?

Whilst BAA are actually the culprits, NOT BA/VS/BMI etc, do THEY pay for all the couriers etc, or do the airline pay?

I do find it incredulous that as LHR's biggest tennant, BA seem to roll over and let BAA treat them like dirt, causing nothing but bad press for the BA brand, bizarre!

My advice: Only put your bag through to LHR, pick it up and re-check it in... They aren't as bad at point to point, it's the whole transfer thing they seem to be unable to do!
 
777236ER
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RE: BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 8:51 pm

BA made their own bed when they became so LHR-centric, despite knowing full well how terrible the infrastructure is. They should lie in it and accept the consequences, one of many being that they have an absolutely terrible luggage record that the authorities should do something about.
Your bone's got a little machine
 
Elite
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RE: BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 8:58 pm

Even though the bags were missing for over a month, at least they managed to retrieve it and FedEx'd it to him as soon as possible.

I think HKG uses the chip technology? All checked luggage gets this yellow HKIA sticker on it with a very small chip in the center. Anyone know what that is?
 
helvknight
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RE: BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 9:09 pm

LHR is going to trial RFID technology

http://www.theregister.co.uk/2007/07/06/heathrow_rfid/
I refuse to join any club that would have me as a member - Groucho Marx
 
helvknight
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RE: BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 9:28 pm

Quoting Ikramerica (Reply 3):
Why is your thread title written as it is? "Worse than US." Is that worse than US Airways, or worse than the USA?

Either way, BA, as well as many other airlines and airports in the EU are worse than any USA airline, US or otherwise. There was another thread about this.

He's quoting a US newspaper so they are going to write it from a US perspective. The problem isn't BA but, as noted above BAA, especially LHR due to dilapidated technology.

T5 should help this a lot as most of the bags on the T4-T1 belt (which causes most of the problems) are coming from BA long haul in T4 to BA short haul in T1. VS are mainly in T3 while BD are in T1 so they aren't as affected by this.

It is usually the airport that misplaces the bag, usually through misrouting. My bag got misplaced between ORD and ZRH last week, got it back after 2 days - problem was probably a careless check clerk at YEG - she put the tag on and covered up the ZRH part so it showed ORD - ZRH on one side and ORD on the other, a bag handler saw ORD and presumably pitched it out onto the collection belt. I was lucky, as ORD's carousels are outside the secure area it could easily have been nicked.

US airports certainly aren't immune to this kind of thing, remember what DEN used to be like? I was in the US at the time of the OJ trial and there were quite a few jokes about the bag with the bloody glove going round the bag system at DEN  Smile
I refuse to join any club that would have me as a member - Groucho Marx
 
Norcal773
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RE: BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 9:48 pm

BA 'mishandled' my luggage 7 out of 11 times that I've flown them. Maybe it's just my luck but out of all my years of flying, only one other airline (UA) has misplaced my luggage and they delivered it the next day.
If you're going through hell, keep going
 
jonnywishbone
Posts: 103
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RE: BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 10:06 pm

Quoting Helvknight (Reply 14):
LHR is going to trial RFID technology

How about 'trialing' Getting enough baggage handlers to cope with the amount of bags!!!! A great idea, but it'll never catch on!

 Big grin
 
Elite
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RE: BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 10:11 pm

Quoting Norcal773 (Reply 16):
BA 'mishandled' my luggage 7 out of 11 times that I've flown them.

I've read somewhere that on LHR's worst days, they lose 1 baggage for every 5 checked in.
 
Norcal773
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RE: BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 10:13 pm

Quoting Elite (Reply 18):
I've read somewhere that on LHR's worst days, they lose 1 baggage for every 5 checked in.

You mean 'good days'?  duck 
If you're going through hell, keep going
 
vikinga346
Posts: 314
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RE: BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 10:35 pm

Quoting Helvknight (Reply 15):
Why is your thread title written as it is? "Worse than US." Is that worse than US Airways, or worse than the USA?

Either way, BA, as well as many other airlines and airports in the EU are worse than any USA airline, US or otherwise. There was another thread about this.

He's quoting a US newspaper so they are going to write it from a US perspective. The problem isn't BA but, as noted above BAA, especially LHR due to dilapidated technology.

It's funny because in the article they write "worse than even U.S. Airlines", then later in the article they write that "[BA[ mishandled 28 per 1,000 pax bags in the second quarter this ear, a rate that is twice as bad as the worst U.S. major airline, US Airways Group"

So, it's both U.S. airlines in general, as well as U.S. Airways that they're referring to.
...you will walk the earth with your eyes turned skyward, for there you have been and there you shall return
 
helvknight
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RE: BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 10:57 pm

Quoting VikingA346 (Reply 20):

Actually there was a bit of a misquote there, the 1st 2 paras came from Ikamerica.
I refuse to join any club that would have me as a member - Groucho Marx
 
col
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RE: BA & Lost Bags: Worse Than US

Wed Aug 22, 2007 11:13 pm

BA Baggage issue is not new, it has been going on for many years, 10 or more. After the third time for me, I gave up using them and LHR, there are many safer options. Blaming weather, baggage carousel, capacity and a plague of locusts wears a little thin after soooo many years. Can't wait for T5, then all their woes will be over!!!!
 
jonnywishbone
Posts: 103
Joined: Sat Jan 27, 2007 7:30 am

RE: BA & Lost Bags: Worse Than US

Thu Aug 23, 2007 1:03 am

Quoting Col (Reply 22):
Can't wait for T5, then all their woes will be over!!!!

So you believe all the PR hype then???? I think if you are T5 to T5 you've got a chance, but if you one of the poor souls who is transfering one of the T3 flights or a One World connection, you are screwed!!!
 
uadc8contrail
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RE: BA & Lost Bags: Worse Than US

Thu Aug 23, 2007 1:31 am

august of 2004 my family and i were flying BA lhr-jfk after trying to get on ua.....our bags were gate checked as there was no other room on board....ours along with 3 cans of bags were not loaded on the flight....in jfk we were told that BA was going to send a 777 just with bags to jfk because of the back log of bags at lhr but we still did not get our bags for 5 days after they arrived at jfk...i have never seen a line of pax so long in my life as i witnessed at jfk just for the BA lost baggge office
bus driver.......move that bus:)
 
col
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Joined: Thu Nov 27, 2003 2:11 am

RE: BA & Lost Bags: Worse Than US

Thu Aug 23, 2007 2:03 am

Quoting JonnyWishbone (Reply 23):
So you believe all the PR hype then????

No, just used a little sarcasm, and I won't be in a rush to use them or their new Terminal.
 
jonnywishbone
Posts: 103
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RE: BA & Lost Bags: Worse Than US

Thu Aug 23, 2007 2:06 am

It's going to be great... Like a whole new beginning, just like T4 was!!!

I am back from JNB to MAN thru T5 on April 2nd next year... You can expect a post on ANet if my bags dont turn up!!!
 
phoenixflyer
Posts: 68
Joined: Mon Aug 28, 2006 1:12 pm

RE: BA & Lost Bags: Worse Than US

Thu Aug 23, 2007 2:48 am

When I went to Africa over the winter, BA lost the bags of one of the guys in the group. We only spent a few days in Nairobi before we continued on to Uganda. After 3 weeks of calling he gave up. When we got back to NBO, there his bags were. Then the bags were lost once again on the way back.
 
GDB
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RE: BA & Lost Bags: Worse Than US

Thu Aug 23, 2007 3:51 am

777-236ER, BA became so 'LHR Centric' since they had a great enabler to do so.
That being, the only way to make money.

I'll not deny that BA is far from perfect with baggage, however the title of the article should really swap 'BA' for 'BAA'.

BA also, to an extent, were caught out, how silly of them not to think that the whole inquiry to allow the building of T5, would take 5 years!
It contributed nothing, other than legal fees and allowing a form of regular employment for professional NIMBY's.

T5 should have been here 5 years ago, to cope with the growth in air travel over the period, but it wasn't, at heart this is at the route of many of the problems.
Also, for a year now, this whole issue with the very harsh limits on hand baggage, unprecendented anywhere else, so you cannot compare performance with this in mind, given the large amount that has to not only be dealt with normally, but the sheer numbers transported through that old, unreliable BAA tunnel system.
Since BA are not yet in T5, but still stuck in T1 and T4.
So many more bags as hold luggage suddenly added, to an already straining system, what did we expect to happen?
Had most of BA's LHR operation been in T5 since around 2003, we'd not being having this thread.

That issue of hand luggage, is government generated, it was quite fair enough in the initial aftermath, as the alledged members of the terror gang were rounded up, BA have lobbied hard for the UK to move back in line with.......everywhere else.
But this is a HM Government issue. Not BA.

The T5 delays, also must have contributed to increased emissions, with more delays so more aircraft, more often, stuck in the stack, or running on the ground.
I hope Jon Stewart of HACAN, a leading culprit in all this, is happy with himself, even if he had not been banned from LHR for the duration, 'Climate Camp' should have banned him anyway due to his part in this increased pollution.
But that would have required clear headed reasoning from the camp, no chance of that then,

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