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AS Opens State-of-the-art PHX Res Center

Thu Aug 23, 2007 9:04 pm

At long last, AS has opened the new Phoenix Reservations Center!  bigthumbsup 


Facility recruiting Spanish-speaking agents; Hiring event slated for Sept. 6

PHOENIX — Alaska Airlines today opened a new reservations call center in south Phoenix, replacing the airline’s Tempe, Ariz., facility operated since 1989. Alaska invested more than $5 million to develop the 30,000 square-foot leased space into its most modern call center.

The center serves customers who call Alaska’s reservations phone line, (800) ALASKAAIR, and specializes in serving Spanish-speaking customers and elite-level frequent fliers. The facility employs 270 agents, including a growing number of bilingual agents as the airline expands Spanish-language services.

“We are thrilled to open this new state-of-the-art facility, which underscores our deep commitment to our Phoenix-based reservations sales agents and the great service they provide our customers,” said Lane Kemper, Alaska’s director of reservations sales. “The center plays a particularly critical role in serving our Spanish-speaking customers and is pleased to welcome a growing number of bilingual employees.”

The center currently employs 30 bilingual agents, who earn higher wages than their counterparts, and aims to double that number by the end of 2007. Alaska will hold a recruitment event open to bilingual and English-speaking candidates Sept. 6 at 9 a.m. at an off-site Phoenix location. For more information, visit the careers section of the airline’s Web site at or call (206) 392-2640.

The new Phoenix facility is located at 14601 S. 50th St. The airline employs about 850 reservations agents at centers in Phoenix; Boise, Idaho; and Seattle.

Alaska Airlines inaugurated flight service to Phoenix in 1985. Today, it operates five daily flights between Phoenix and Seattle, and three daily flights between Phoenix and Portland, Ore.

Alaska Airlines and sister carrier, Horizon Air, together serve 92 cities through an expansive network throughout Alaska, the Lower 48, Canada and Mexico. This year Alaska Airlines celebrates its 75th anniversary, marking the airline’s growth from a single-aircraft operation in 1932 to one of the largest U.S. carriers. For reservations, visit For more news and information, visit the Alaska Airlines/Horizon Air Newsroom at
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