Cubsrule
Topic Author
Posts: 11368
Joined: Sat May 15, 2004 12:13 pm

YV Flights And US Ground Staff

Tue Aug 28, 2007 6:36 am

After a miserable experience at CLT yesterday (that moved into today as well), I began thinking about the fact that US mainline CSAs staff the YV CR9 flights at CLT. As I watched passengers berate the poor employees over something out of their and their company's control (it was a crew scheduling issue), I began to wonder if it is a good idea for US employees to staff these flights).

Doug Parker purports to care about employees, and yet he has them working the flights that contribute to a large chunk of IROPS situations at CLT. This cannot be good for employee morale, which has already suffered significantly since the merger, and two different CSAs told me that they hate working the YV flights. After all, most of them are pretty senior (there are a fair number who date to PI), and it seems like they deserve better. We all know the arguments about getting rid of YV from the passenger side, but is there an argument from the workgroup side as well? Has labor pushed US on this at all? Any CSAs care to weigh in?
I can't decide whether I miss the tulip or the bowling shoe more
 
bok269
Posts: 1568
Joined: Fri May 04, 2007 10:19 am

RE: YV Flights And US Ground Staff

Tue Aug 28, 2007 6:39 am

Having US groundstaff makes sense because it aids integration with mainline service. IN addition, those flights are served as US Airways Express, not as Mesa AIrlines. Maybe instead US should take a serious look at the quality of service YV provides and maybe look elsewhere for regional partners for the sake of themselves, their employees, and above all their customers.
"Reality is wrong, dreams are for real." -Tupac
 
flyboyaz
Posts: 2077
Joined: Sat Sep 13, 2003 11:32 am

RE: YV Flights And US Ground Staff

Tue Aug 28, 2007 10:03 am

Mesa has been a thorn in our side, mostly for the old HPX services. Their service is just horrible.....very unorganized. We've been complaining for years about Mesa, even long before the merger happened. However we have a contract with Mesa for a few more years and I know the Doug threatened to drop them and was threatened to be sued by Johnny O. Granted they have improved, but they are still not up to par.

Actually you want mainline employees handling these flights because we have much better training and service. USX ops in Phoenix are handled by Mesa employees and there is quite a difference. Mesa really doesn't want to staff airports...they just want to fly the planes and make money. They give very little support for their ticket agents....it's rather sad.
Catch a ride on a smile!
 
flyboy80
Posts: 1812
Joined: Fri Jul 13, 2001 8:10 am

RE: YV Flights And US Ground Staff

Tue Aug 28, 2007 10:24 am

Mesa does have a bad impression in CLT especially because the US flying was re-inherited after the merger (PHL was closed) As a former Mesa CS and Flight Attendant I will say that I think more of the problems at CLT are more so a lack of merger coordination as opposed to mesa's operational challenges...Most of the US CS agents in CLT I found to be very nice, and we were glad they were working our flights. At several out stations it was annoying to have other regional airlines handle the 90 seater because they seemed to get overwhelmed...however the US Mainline agents are obviously very accustomed to to handling an aircraft of that particular size. As for the other issue, crew staffing, that has always been a mess at mesa. They can never hold on to F/As especially. Once JO gives those F/As a decent contract (by that I mean industry standard) you will see better performance. As for me...well...coming from there, I LOVE QX! Much more organized, and efficient at the this type of flying!
 
freshlove1
Posts: 1245
Joined: Thu Jan 15, 2004 1:38 pm

RE: YV Flights And US Ground Staff

Tue Aug 28, 2007 10:28 am

And who trained mainline on the CR9 ??? .....Mesa. The mainline ramp employees have to follow the servicing rules that Mesa has for their aircraft so I don't understand your point on how the training is better when Mesa is the one training them.
 
asuflyer05
Posts: 2053
Joined: Wed Feb 25, 2004 8:53 am

RE: YV Flights And US Ground Staff

Tue Aug 28, 2007 10:49 am

I worked for YV ops in PHX for about 6 months. I always found it interesting when we took delays because the gate only had one agent working a -900 flight. Then I would fly back to EWR on CO, and watch one agent board a 737 and we would be on the line doing a runup 5 minutes early.

On paper having US working the gates and YV working the ramp sounds like the best solution. But in practice, I don't think the two work groups would work together well. There was a lot of animosity between the HP Ops people and the YV Ops people. At the time the YV operation was a disaster, far worse than it is now.
 
Cubsrule
Topic Author
Posts: 11368
Joined: Sat May 15, 2004 12:13 pm

RE: YV Flights And US Ground Staff

Wed Aug 29, 2007 1:31 am

Quoting Asuflyer05 (Reply 5):
On paper having US working the gates and YV working the ramp sounds like the best solution.

The mainline ground staff seems to do a fine job. Gate-checked bags are admittedly an imperfect metric, but that's the one big difference between handling a CR9 and a 737, and they seem to deal well with those.
I can't decide whether I miss the tulip or the bowling shoe more