|Quoting FlyDreamliner (Reply 15):|
|Quoting Stitch in Reply 7:|
Not worth the investment or time and money in UA's eyes. Most folks pick UA because of price or being wedded to Mileage Plus/Star Alliance, not service or amenities.
I don't think that's true...Internationally their flights to Asia often have levels of service which would be competitive with some of the better Asian airlines. I've had some unusually pleasant experiences with United international flights. (T)their level of service isn't universal, but their 767 and 777 fleets have PTVs throughout, comfortable seats, good service on most of the international flights they serve, and Economy Plus, which, as someone 6'4" (1,94m) is greatly appreciated...and I didn't even frequently pay to upgrade to Economy Plus even before I made elite status.
I might have come across as dissing UA
, which was not my intent. They were my primary airline of choice for close to two decades (1986-2006). I too have had good service on almost all my flights, domestic and international. And I admit I prefer the more friendly attitude of North American carrier crews to the more subservient attitude of Asian carrier crews. I like to "wander" and it's nice to chat with the crews in the galley to past the time, which I can do much more on NA
carriers (though part of it might just be cultural since I am not Asian, but then I don't see them chatting it up with the Asian passengers, either).
But now that I fly on my own dime, it's all about total value. And UA
(and other North American carriers) are not offering the same value as their international peers do. UA
did. I remember the First Class Concierge meeting me at NRT
used to have an International First Class lounge where I could relax in before heading to NRT
or off to ORD
to connect with my trans-Atlantic flight. And I remember when they'd collect us at the SFO
IFL and walk us to the plane prior to boarding, handing our passports and boarding passes to the gate agents while we boarded, then bringing them to us once we were seated. And they'd block the aisles for a few minutes to let us exit via Door 1L before Business Class started their own rush forward. But that doesn't generally happen anymore on UA
, but it generally does on the international carriers I now use.
|Quoting FRAspotter (Reply 17):|
It's funny how they are finally working on overhauling their First and Business class products, yet they mention nothing about overhauling their Economy class.
It's because Economy is more price-driven. If you're choices were QF
at $1000 LAX
at $800, even though QF
has PTVs and UA
doesn't, the majority (probably large majority) of passengers would take UA
because it was cheaper. They don't value the PTV at $200. Yes, some will spend the extra. It's why I spend hundreds more for domestic First Class because of the seat and more personalized service. But most of the folks in the cabin are there on upgrades and many of them are actually [hostile
to the airline for making First only a couple hundred more then the cheapest price because then people like me buy it and take the seat they wanted to upgrade into.
And that sense of "upgrade entitlement" - fully created and supported by the airlines themselves, I will admit - is why US airlines find it so hard to convince people to pay $7000 for a Business Class seat or $10,000 for First Class which would support significant improvements to the product on the ground and in the air.