Posts: 2903
Joined: Mon Sep 18, 2000 10:57 am

US Airways Names New Chief Operating Officer

Fri Sep 07, 2007 6:30 am

Hopefully this new appointment will facilitate the turnaround US Airways so desperately needs.
User avatar
Posts: 21314
Joined: Thu Nov 30, 2006 8:50 pm

RE: US Airways Names New Chief Operating Officer

Fri Sep 07, 2007 6:41 am


Isom said he had a perfect flight on US Airways from Minneapolis to Phoenix on Wednesday morning. He purposely checked a bag to see if it arrived with him.

"And that bag was there," he said.


Err sorry if I missed something but isnt that what most airlines do day in day out?? Have things gotten so bad at US Airways that checking in a bag in MSP and seeing it on the carosel in PHX is some kind of an achievement  Yeah sure


Earlier this year, an organized group of longtime US Airways frequent fliers threatened to take their business elsewhere because they were fed up with the airline's poor service.

Hardly surprising really . I had never had a bad J class service across the pond until last year when I endured Envoy Class.

He has his work cut out !!! I do hope he succeeds as US Airways could be a decent airline if they have a major overhaul. Domestic F needs major attention with decent catering on all flights over an hour. Not just a cookie basket that B6 gives you anyway in Y !!!
Posts: 535
Joined: Tue Jun 27, 2006 8:05 pm

RE: US Airways Names New Chief Operating Officer

Fri Sep 07, 2007 6:43 am

For a moment when I saw the thread title I thought it was going to be Jim Whitehurst.... now that would have been a shocker...  Big grin
300 310 319/20/21 332/3 343 AT4/7 143 B19 732/3/4/5/G/8/9 742/4 752/3 763/4 77E/W CR2/7/9 D95 E45/70 F50 F70 100 M11 M90
Posts: 7527
Joined: Sun Aug 15, 2004 12:49 am

RE: US Airways Names New Chief Operating Officer

Fri Sep 07, 2007 6:43 am

Given some of the things said here about NWA ....
Posts: 7875
Joined: Thu Apr 05, 2007 3:07 am

RE: US Airways Names New Chief Operating Officer

Fri Sep 07, 2007 8:33 am

Cool. Looks like maybe he will be a commuter from MSP. Or, maybe not. Hopefully he has insight into exactly the customer experience issues US has. Don't get me wrong, US has the tools to do everything right. They just need good "software" from executive policies, investments (at airports and inside aircraft), people training. If the guy knows what he is talking about, US will get a lot of benefit from him.

Also worth noting that Al Crellin, US's old operations guy, has been gone awhile now. So US was in dire need of an executive in that line of work -- hopefully one who is liked by employees.

Popular Searches On

Top Photos of Last:   24 Hours  •  48 Hours  •  7 Days  •  30 Days  •  180 Days  •  365 Days  •  All Time

Military Aircraft Every type from fighters to helicopters from air forces around the globe

Classic Airliners Props and jets from the good old days

Flight Decks Views from inside the cockpit

Aircraft Cabins Passenger cabin shots showing seat arrangements as well as cargo aircraft interior

Cargo Aircraft Pictures of great freighter aircraft

Government Aircraft Aircraft flying government officials

Helicopters Our large helicopter section. Both military and civil versions

Blimps / Airships Everything from the Goodyear blimp to the Zeppelin

Night Photos Beautiful shots taken while the sun is below the horizon

Accidents Accident, incident and crash related photos

Air to Air Photos taken by airborne photographers of airborne aircraft

Special Paint Schemes Aircraft painted in beautiful and original liveries

Airport Overviews Airport overviews from the air or ground

Tails and Winglets Tail and Winglet closeups with beautiful airline logos