Isom said he had a perfect flight on US Airways from Minneapolis to Phoenix on Wednesday morning. He purposely checked a bag to see if it arrived with him.
"And that bag was there," he said.
Err sorry if I missed something but isnt that what most airlines do day in day out?? Have things gotten so bad at US Airways that checking in a bag in MSP
and seeing it on the carosel in PHX
is some kind of an achievement
Earlier this year, an organized group of longtime US Airways frequent fliers threatened to take their business elsewhere because they were fed up with the airline's poor service.
Hardly surprising really . I had never had a bad J class service across the pond until last year when I endured Envoy Class.
He has his work cut out !!! I do hope he succeeds as US Airways could be a decent airline if they have a major overhaul. Domestic F needs major attention with decent catering on all flights over an hour. Not just a cookie basket that B6
gives you anyway in Y !!!