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RedTailDTW
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Questions About AAdvantage Award Ticket

Sun Sep 09, 2007 3:04 pm

Its about that time to use some of my American Airlines FF Miles and I figured I would head out to Michigan to see some people. Here are a couple of questions I have though:


1) Is there anyway I can do a Multi-City routing? (Example: TUS-GRR on the way there and DTW-TUS on the way back)

2) If the flight is oversold, will I be one of the first ones bumped?

3) How come some flights are available then they arent, then they are again?




Mason (RedTailDTW)
Airlines Flown: AA, CO, HP, MQ, NW, RP, UA, US, WN, YX / Aircraft Flown: 737-200/300/700/800, 757-200/300, 777-200, A319/A320/A321, DC-9-30/50, DC-10-40, ERJ 140/145, E170, MD80/83/90
 
Longhornmaniac
Posts: 2962
Joined: Wed Jun 15, 2005 2:33 pm

RE: Questions About AAdvantage Award Ticket

Sun Sep 09, 2007 3:49 pm

Quoting RedTailDTW (Thread starter):
1) Is there anyway I can do a Multi-City routing? (Example: TUS-GRR on the way there and DTW-TUS on the way back)

2) If the flight is oversold, will I be one of the first ones bumped?

3) How come some flights are available then they arent, then they are again?

1) Yes there is, but you'll have to call AA Reservations, as you can't do complex itineraries when you're redeeming AAdvantage miles.

2) No, at least not in my experience. As long as you have a boarding pass, and are ready to go when the plane is, I don't think they can bump you. I'm sure someone will come along and correct me, but I see no reason why that would happen.

3) That one I'm afraid I can't answer. I'm sure someone more familiar with the system can explain that.

Hope this helps!

Cheers,
Cameron
Cheers,
Cameron
 
commavia
Posts: 9744
Joined: Mon Apr 25, 2005 2:30 am

RE: Questions About AAdvantage Award Ticket

Sun Sep 09, 2007 10:26 pm

Quoting RedTailDTW (Thread starter):
1) Is there anyway I can do a Multi-City routing? (Example: TUS-GRR on the way there and DTW-TUS on the way back)

Yes, there is no reason why you can't redeem an open-jaw award ticket. However, as LHM said, you can't do this sort of booking online (at least not yet). Call AAdvantage res at 800 882 8880 and they should be able to get it taken care of.

Quoting RedTailDTW (Thread starter):
2) If the flight is oversold, will I be one of the first ones bumped?

No, in the event of an oversale, and everyone booked for the flight shows up (which doesn't happen often), they will first request volunteers who are willing to get a travel voucher good for future travel (they usually start at $100-200/person and work their way up until they get enough volunteers) in exchange for being rebooked (confirmed) on a later flight. If, after exhausting that, they still can't get enough people off the plane -- which almost never happens -- then they start pulling people off involuntarily. Most often, the most important factors used to determine who gets pulled off -- believe it or not -- are whether someone has an assigned seat or not, when they booked their tickets, and when they checked in. Frequent flyer elite status, obviously, also factors in: they're not going to pull a 2-million-mile Exec Plat off so that a $199 RT Orbitz fare can stay on.

Quoting RedTailDTW (Thread starter):
3) How come some flights are available then they arent, then they are again?

Two reasons: first customers make award reservations and then cancel them, or change their plans, or dates, or routings, or schedule, etc. Second, American is continually tinkering with award seat availability as they watch the flight in the month's leading up to departure. So, for example: AA releases the first batch of award seats for the flight (T inventory), if any, 330 days in advance of departure, when the flight is first loaded into SABRE. Then, they may add two more T seats after 3 months, then, after seeing how the market responds, pull back 3 T seats 3 weeks later, than release another 1 T seat 6 days before departure. They're constantly monitoring the market to see how the flight is doing and then adjusting T inventory accordingly. AAdvantage inventory on any given flight could, theoretically, be changed up until a few hours before departure. The best strategy is just to keep checking back -- either by AA.com or AA res or both -- every few days to see if award inventory levels change. On the other hand, if you know you have to go on certain dates and at certain times on specific flights, and you consistently can't get AAdvantage seats, you can always plop down the extra miles for an AAnytime award, which is always available on any and all flights.
 
AeroWesty
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Joined: Sat Oct 30, 2004 7:37 am

RE: Questions About AAdvantage Award Ticket

Sun Sep 09, 2007 11:14 pm

Quoting Commavia (Reply 2):
then they start pulling people off involuntarily.

Say what? In all my years of traveling, I've never once seen anyone pulled off of a plane in an overbooking situation unless there's a double seat assignment issue. The pool of involuntarily denied boarders has always been made up of those left standing at the boarding gate without a seat assignment.

I'd like to hear the justification for pulling a seated passenger with a valid boarding pass off a plane to make room for a higher paying passenger.
International Homo of Mystery
 
commavia
Posts: 9744
Joined: Mon Apr 25, 2005 2:30 am

RE: Questions About AAdvantage Award Ticket

Sun Sep 09, 2007 11:31 pm

Quoting AeroWesty (Reply 3):
In all my years of traveling, I've never once seen anyone pulled off of a plane in an overbooking situation unless there's a double seat assignment issue. The pool of involuntarily denied boarders has always been made up of those left standing at the boarding gate without a seat assignment.

Please allow me to rephrase: I didn't literally mean that they "pull people off" the plane. "Pulling people off" is a generic term used by agents that usually refers to pulling people off the flight in the abstract sense -- in other words, pulling them off the confirmed list for the flight. They need not literally being already boarded, sitting in their seat, to be "pulled off."

So, as I said, if they don't get enough volunteers, and they need to start "pulling people off" the flight, they will start involuntarily rerouting passengers first based on the factors above -- namely, assigned seating, time of booking, time of check-in, elite status, etc.

Quoting AeroWesty (Reply 3):
I'd like to hear the justification for pulling a seated passenger with a valid boarding pass off a plane to make room for a higher paying passenger.

There isn't a justification, which is why it doesn't happen.
 
N822ME
Posts: 83
Joined: Mon Jul 02, 2007 3:31 am

RE: Questions About AAdvantage Award Ticket

Mon Sep 10, 2007 2:36 am

Quoting AeroWesty (Reply 3):
Say what? In all my years of traveling, I've never once seen anyone pulled off of a plane in an overbooking situation unless there's a double seat assignment issue. The pool of involuntarily denied boarders has always been made up of those left standing at the boarding gate without a seat assignment.

Then you've never been on board or around a flight that had a weight restricted added late in the departure time, or an aircraft swap to one that may be the same configuration, but can't carry as many due to range (example, MD-88 swaps to an MD-82/81 and suddenly 7 fewer people can go, even though there's enough seats).

A particularly messy event I observed was while I was on board a regional jet flight on the day before Thanksgiving. Already weight restricted/oversold to just take 47 out of 50 seats filled. Then, after boarding, pilots received an amended flight plan with a reroute and were notified of more possible holding, so had to add some more fuel, and take some more folks off. Day before Thanksgiving, got 47 people on board (after getting some volunteers to go later in the day) and now tell another 3 or 4 people they need to deplane. Nobody would go, so they started pulling in order of last person checked in.
 
AeroWesty
Posts: 19551
Joined: Sat Oct 30, 2004 7:37 am

RE: Questions About AAdvantage Award Ticket

Mon Sep 10, 2007 2:38 am

Quoting N822ME (Reply 5):
Then you've never been on board or around a flight that had a weight restricted added late in the departure time, or an aircraft swap to one that may be the same configuration, but can't carry as many due to range

That's an entirely different story. That's not an overbooking situation, which is the example we were discussing. Commavia clarified his remarks, and this issue doesn't need to go a further 50 posts on it.
International Homo of Mystery
 
twal10114ever
Posts: 48
Joined: Sat Aug 04, 2007 8:00 am

RE: Questions About AAdvantage Award Ticket

Mon Sep 10, 2007 3:26 am

Quoting RedTailDTW (Thread starter):
1) Is there anyway I can do a Multi-City routing? (Example: TUS-GRR on the way there and DTW-TUS on the way back)

You should be fine with that, but I do believe there is some sort of restriction that the open jaw portion can't be longer in mileage than either of the segments you are trying to fly. I'm not totally certain, but I believe that's the case.
 
N822ME
Posts: 83
Joined: Mon Jul 02, 2007 3:31 am

RE: Questions About AAdvantage Award Ticket

Mon Sep 10, 2007 7:43 am

Quoting AeroWesty (Reply 6):
That's an entirely different story. That's not an overbooking situation, which is the example we were discussing.

More people booked than can be accommodated... thought that was overbooked, at least that's what my airline calls that situation, no matter the circumstances. Forgive the difference in terminology.

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