|Quoting Gilesdavies (Reply 1):|
Asiana is a great airline and has many awards for their in-flight service and cabin crew...
Their service is good, but their seats are far below average for star alliance. 50'' pitch is below industry standard. They put 32 business class seats on the upper deck of a 747. Their American counterpart United only has 26.
I flew Asiana in business class a few years ago with two 747 legs and two 767 legs and will not fly them again in business class unless they are substantially cheaper.
I will say that the crews were very good though. I'm not one for some of the Korean food they were serving, but overall they were nice with the huge exception that they were below my expectations for comfort. I unlike many a.netters rank comfort over quality of service onboard.
Now I haven't experience their new seats yet and don't know what the pitch is like, so I hope things will improve.
If you have never designed an airplane part before, let the real designers do the work!