I know there has been a lot of airline bashing these days with all of the canceled flights, delayed flights, and poor customer service, but I wanted to commend UA's customer service with their handling of the canceled UA870 (SYD-SFO).
Although, I am not happy that the flight was canceled, the Red Carpet and Gate Agents handled the situation professionally and expeditiously. I am glad that this happened on the end of my business trip and not at the beginning. I am 1K flyer with UA (making my 1MM next year) and I have been on canceled flights, where all they do absolutely nothing and make you fend for yourself!
We were notified of our canceled flight right at boarding time. Since, United has only 2 daily flights back to the US and UA840 to LAX departed full, right before the cancellation occured, I knew I was gonna be stuck in Sydney (which is not a bad city to be stuck in). Sure, there were a few pissed off passenger (which I understand).
Luckily, our flight was not full and UA was able to escort all of the passenger to the customs and immigration area. They organized special lines for us and expedited the immigration processes. At baggage claim there was a swarm of UA agents, that handed out food, hotel, and taxi vouchers to everyone. (Although I opted to book my own hotel downtown in The Rocks, since they were putting everyone up hotels near the airport).
In any case, I am now booked on UA9804 leaving tomorrow at 6pm. This is in addition to UA840 to LAX and 870 to SFO tomorrow.
Question for the UA folks out there. Our plane had come in from Melbourne a few hours ago. Did UA really cancel the flight due to mechanical (which is what they said) or was it because of crew issues. (I doubt if any one of you will answer that question but I had to throw it out there).
Also, why do a 6:00pm departure out of SYD with a 2:40pm arrival into SFO. Why not earlier or at the same time as UA870? Does it have to do with clearance across the Pacific? Or customs at SFO?
Just wondering. I now have an excuse to do a little more drinking VB down under tonight...