georgebush
Posts: 488
Joined: Tue Jul 11, 2006 8:15 am

Mesa And Schedule Changes

Sun Sep 23, 2007 8:05 am

I booked a ticket with miles back in April FWA-ORD-LAX on 27 Jun, then LAX-ORD-FWA 22 Nov. I then connected onto NZ with a separate e-ticket once I got to LA. Yesterday I randomly check my flight and notice it no longer says FWA it had been changed to IND (>3hrs south of FWA). I checked the United Timetable and noticed that the flight (MESA) I was originally ticketed for on 22 had been cancelled, I also noticed that with arriving in LAX at 1045 there was no other way I would get home to FWA that night.

I was not impressed to say the least. I rang United (from NZ) and they thought they had done me a great customer service by taking the initiative to rebook me to Indy. I said no, I want to be rebooked on another airline and get to FWA that night, they said they dont do that for award tickets (which is not true, during IROPS they are now allowed to). It ended up that I rebooked the whole trip about 3 days earlier, but it was a pain in the @$$ because I had to deal with United and NZ. Which is my choice, but I save about $300 doing it this way.

I was wondering if anyone has experienced this, mainly with Mesa Airlines?? They screw United around with their scheduling, and everytime requires a call to Bangalore to sort out. I am soo sick of it.
Al Gore invented global warming.
 
COERJ145
Posts: 1140
Joined: Mon Jun 27, 2005 7:22 am

RE: Mesa And Schedule Changes

Sun Sep 23, 2007 9:22 am

Quoting Georgebush (Thread starter):

I was wondering if anyone has experienced this, mainly with Mesa Airlines?? They screw United around with their scheduling, and everytime requires a call to Bangalore to sort out. I am soo sick of it.

I've experinced this with UA and US codeshare flights when either changes their schedule, absoulute hell. AFAIK, its UA's fault because they schedule all the UA Express (including Messup) flights.
 
skyrat
Posts: 81
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RE: Mesa And Schedule Changes

Sun Sep 23, 2007 10:52 am

3 hour drive? Come on. How slow are you driving up I69?
flown:146,a319,a320,717,722,733,735,738,744,752,763,772,crj2,crj7,crj9,dc9,dc10,e135,e145,e170,e175,frj,md80
 
uadc8contrail
Posts: 1636
Joined: Thu Sep 11, 2003 1:23 am

RE: Mesa And Schedule Changes

Sun Sep 23, 2007 12:30 pm

George,
coerj145 is correct, mesa has no decision basically on when there is a schedule change by ua or any carrier they fly for, mesa is given a schedle so many months out and then mesa has to schedule the crews, ua rescheds the passengers if there is a problem, last time i looked at the co terminals in apollo , i did not see fwa and ind as co terminals so it had to be a mix up on uals part. moving you to another airline as you pointed out in irrops is different than your situation, i would not consider a schedule change as irrops, but they need to accomodate you into fwa none the less
bus driver.......move that bus:)
 
georgebush
Posts: 488
Joined: Tue Jul 11, 2006 8:15 am

RE: Mesa And Schedule Changes

Sun Sep 23, 2007 12:35 pm

Quoting Skyrat (Reply 2):
How slow are you driving up I69?

Depends on how long you want it to last.
Al Gore invented global warming.
 
asuflyer05
Posts: 2053
Joined: Wed Feb 25, 2004 8:53 am

RE: Mesa And Schedule Changes

Sun Sep 23, 2007 1:12 pm

Quoting Georgebush (Thread starter):
I was wondering if anyone has experienced this, mainly with Mesa Airlines?? They screw United around with their scheduling, and everytime requires a call to Bangalore to sort out. I am soo sick of it.

As was said, the scheduling is UAs issue. Is UA ending service to FWA?
 
georgebush
Posts: 488
Joined: Tue Jul 11, 2006 8:15 am

RE: Mesa And Schedule Changes

Sun Sep 23, 2007 1:23 pm

Quoting Asuflyer05 (Reply 5):
Is UA ending service to FWA?

Hahaha they better not be. I reckon because of Thanksgiving they realized it a month ago and just decided to not run the regular terminator that night. But im not too impressed at all, because I was literally ticketed/confrimed on that flight. When your flight cancels at the airport, they rebook you on another airline. Well I guess when its over the phone United just rebooks you to a whole new city and can't be botherd telling you!
Al Gore invented global warming.
 
Tornado82
Posts: 4662
Joined: Thu May 26, 2005 10:19 am

RE: Mesa And Schedule Changes

Sun Sep 23, 2007 1:35 pm

Unless UA is full or plans the same game from SBN, you'd think their default reaccomodation would have been to SBN not IND, based on a proximity factor. That said you'd think the contract of carriage would prohibit moving you to an entire different city.
 
georgebush
Posts: 488
Joined: Tue Jul 11, 2006 8:15 am

RE: Mesa And Schedule Changes

Sun Sep 23, 2007 3:17 pm

I would think that to, but I booked with miles.... so according to the supervisor UA is giving me a free ticket and is not obligated to follow through on it because I didnt pay any money.
Al Gore invented global warming.
 
andyinpit
Posts: 147
Joined: Fri Sep 14, 2007 10:45 am

RE: Mesa And Schedule Changes

Sun Sep 23, 2007 9:42 pm

About 2 months ago, Mesa was asked to reduce their UA flying by about 21%. In PIT we lost 2 flights and to this day we still get people showing up for them not knowing they were rebooked. Usually they show up at 12 for the 10 o'clock flight. The reason was crew shortages. We had a string of 4 straight days where the same flight cancelled because of cockpit crew. On all 4 days they deadheaded 3 out of the 4 (-700) crewmembers in, and didn't realize they didn't have the 4th until everyone was in PIT. It was a mess to say the least. We were putting people up in the Hyatt for up to 3 nights because there simply wasn't a way to get people home. Now I don't have any articles confirming that, but we have numerous commuters out of PIT, and not to mention, that's what United told us when they pulled the flights. And the word is Skywest picked up a lot of the flying that Mesa dropped, but, according to some of their crewmembers, they're now running into the same problems as Mesa......
 
Cubsrule
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RE: Mesa And Schedule Changes

Mon Sep 24, 2007 3:39 am

YV crew scheduling is pretty uniformly a mess, especially the last 5-6 days of the month. When IROPS occur, the boneheads in PHX typically give ground staff 3-4 answers to the seemingly key question of from where and when crews will be arriving, and then crews materialize out of thin air. It simply defies logic.
I can't decide whether I miss the tulip or the bowling shoe more
 
azncsa4qf744er
Posts: 328
Joined: Thu Oct 30, 2003 4:04 pm

RE: Mesa And Schedule Changes

Mon Sep 24, 2007 5:33 am

Quoting Georgebush (Thread starter):
I booked a ticket with miles back in April FWA-ORD-LAX on 27 Jun, then LAX-ORD-FWA 22 Nov. I then connected onto NZ with a separate e-ticket once I got to LA



Quoting Asuflyer05 (Reply 5):
As was said, the scheduling is UAs issue. Is UA ending service to FWA?

This is what happens when you booked two different tickets. UA still service FWA with UAX both operated by Mesa or SkyWest.

Quoting Georgebush (Reply 8):
so according to the supervisor UA is giving me a free ticket

Your case is not considered as IROPS. You have two different tickets that you are traveling on. Airlines from time to times will changes flight numbers and/or schedules based on demands, scheduling, or whatever else that needed to be done. In your case UA still can accommodate you from LAX to FWA. They can’t get you to FWA because you have ANOTHER separate TICKTET, which arrived into LAX too late for the connection from ORD to FWA. So to say it’s not TOTALLY UA fault for not getting you into FWA the same night.

Quoting Georgebush (Thread starter):
I want to be rebooked on another airline and get to FWA that night, they said they dont do that for award tickets (which is not true, during IROPS they are now allowed to).

I don’t think UA will be giving you a free ticket just for that matter. It’s not their fault you had another SEPARATE TICKET. For all UA knows you’re traveling LAX-ORD-FWA. As IATA rules regulates airlines are responsible for getting you from point A to B. If you have another ticket no associated to UA, they are not liable anymore. I think UA went beyond what they had to do and get you back on the same day. Even though it’s three day earlier.

Quoting AndyinPIT (Reply 9):
About 2 months ago, Mesa was asked to reduce their UA flying by about 21%. In PIT we lost 2 flights and to this day we still get people showing up for them not knowing they were rebooked.



Quoting Cubsrule (Reply 10):
YV crew scheduling is pretty uniformly a mess, especially the last 5-6 days of the month. When IROPS occur, the boneheads in PHX typically give ground staff 3-4 answers to the seemingly key

My one and only bad experience with YV was back in 2005 when they still ran the LAX-OAK run. My flight was delayed 3 hours, reason for the delay? OO’s ramp had spilled blue juice (small stain) onto the carpet of the CRJ200 when it came in. The captain of YV wanted remove before he can fly. He called it unsafe. Mainline called in their cabin service with a truck full of cleaners.
 
Tornado82
Posts: 4662
Joined: Thu May 26, 2005 10:19 am

RE: Mesa And Schedule Changes

Mon Sep 24, 2007 5:45 am

Quoting Azncsa4qf744er (Reply 11):
As IATA rules regulates airlines are responsible for getting you from point A to B.

But they are now taking him from point C to B. Point A (FWA) has been eliminated from the equation.

Quoting Azncsa4qf744er (Reply 11):
In your case UA still can accommodate you from LAX to FWA.

No, they're taking him to a completely different city. IND-FWA isn't like IAD-DCA or something.
 
doug_or
Posts: 3118
Joined: Sat Mar 18, 2000 9:55 am

RE: Mesa And Schedule Changes

Mon Sep 24, 2007 5:52 am

Quoting AndyinPIT (Reply 9):
And the word is Skywest picked up a lot of the flying that Mesa dropped, but, according to some of their crewmembers

OO took some of YVs slack for July and August only. YV claimed they'd be properly staffed for fall scheds.
When in doubt, one B pump off
 
skyrat
Posts: 81
Joined: Fri Mar 16, 2007 4:28 am

RE: Mesa And Schedule Changes

Mon Sep 24, 2007 8:21 am

Quoting Azncsa4qf744er (Reply 11):
My one and only bad experience with YV was back in 2005 when they still ran the LAX-OAK run. My flight was delayed 3 hours, reason for the delay? OO’s ramp had spilled blue juice (small stain) onto the carpet of the CRJ200 when it came in. The captain of YV wanted remove before he can fly. He called it unsafe. Mainline called in their cabin service with a truck full of cleaners.

You must not fly them much then. I'm not sure about the other codeshares, but the United operation is really bad. They have improved a bit lately though. I was told that United has told them that they need to clean up their act.
flown:146,a319,a320,717,722,733,735,738,744,752,763,772,crj2,crj7,crj9,dc9,dc10,e135,e145,e170,e175,frj,md80
 
georgebush
Posts: 488
Joined: Tue Jul 11, 2006 8:15 am

RE: Mesa And Schedule Changes

Mon Sep 24, 2007 9:24 am

Quoting Azncsa4qf744er (Reply 11):
I don’t think UA will be giving you a free ticket just for that matter. It’s not their fault you had another SEPARATE TICKET. For all UA knows you’re traveling LAX-ORD-FWA. As IATA rules regulates airlines are responsible for getting you from point A to B. If you have another ticket no associated to UA, they are not liable anymore. I think UA went beyond what they had to do and get you back on the same day. Even though it’s three day earlier.

Right, but like Tornado said, where does IND come into that equation?? That would be like you booking a confirmed ticket to DEN, and then without you knowing your flight is changed to COS? Doesnt make sense

Bro, I used to work for the airline... I know how all the ticketing works out for the most part. Yes it was my choice to book two separete tickets, but like I said I can easily save over 500$ doing this. My point being no where did I say I wanted to go to IND...
Al Gore invented global warming.