I know many of you know me for being critical of AA's mainline service and that hasn't changed, it still stinks. Case in point, today on a 1 hour 15 minute flight we were offered a cuplet of OJ or Apple Juice, water or coffee from DFW-MCI. I KNOW it wasn't the flight crew who made that decision, but AA once again shows it could care less about its inflight product.
However on my connection from MCI-RDU (ER3 on Eagle), the flight attendant was probably the BEST F/A I've ever encountered. Some may argue that it is easier to serve 37 passengers than 120 and while that IS true, this one was WAY above and beyond. Right after take-off she was in the aisle (within 10 minutes) handing out drinks and providing the whole can if you ordered a soda. She came through immediately to pick up trash which is always nice. What was nice and refreshing was the fact that every 10 minutes (and I'm not exagerating here), she walked through the cabin to check on the passengers. Not once did she sit down to do her crossword or read her book. She constantly was asking passengers "are you hot or cold? I can adjust the temperature." Then about an hour into the two-hour flight she was back for more drinks. She also came through before takeoff with her own personal stack of magazines asking if anyone wanted something to read.........when was the last time you had that from a F/A?
F/A's at regional airlines sometimes get a reputation for being sub-standard. While that may be true at some regional airlines, I have to say the F/A's at AA Eagle have always impressed me. Maybe I've just gotten lucky in the thousands of miles I travel each year, but I have yet to encounter one who provides anything but excellent service.
Just my $.02