Pe@rson
Topic Author
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Joined: Sat Jan 13, 2001 6:29 pm

Question About AA Schedule Change

Fri Oct 05, 2007 8:16 pm

In Dec I'll be flying SFO-LAX-GDL. SFO-LAX will be with AA and LAX-GDL with MX. I'll have to change terminals, etc., at LAX for my connecting flight.

AA changed the the timings of my SFO-LAX flight. I've just received notification of this change. One part of it stated:

"Please check your departure/arrival gate information prior to arriving at the airport. Should you need to change your reservation, please call + 44 207 365 0777 and refer to the above record locator."

I'll have under 1 1/2 hours to connect between the terminals and airlines.

Do you think I'd be able to change my SFO-LAX flight to an earlier flight without penalty? I'd like to have some idea before ringing them.

Thanks.
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PanAm747
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RE: Question About AA Schedule Change

Fri Oct 05, 2007 8:32 pm

I have been in this situation many times before, and without exception, every time the computer has changed my schedule not to my liking, the airline has changed it to what I requested.

HP, AA, UA, and US have all changed schedules on me, and in some cases, just like you, I had too little time to connect, or they sent me back WAY earlier than I could deal with. I called, explained that the computer made the switch, and "could I please have these flights instead?" Absolutely no problem.

With AA to MX, you should have an easy walk from T4 to the TBIT. If you switch to an earlier flight SFO-LAX, you'll be just fine. Have a great trip!!
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fbgdavidson
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RE: Question About AA Schedule Change

Sat Oct 06, 2007 3:19 am

Absolutely you can change with no penalty! The only thing I've found with AA was they needed availability in the booking class (as opposed to cabin) that I was originally booked in. When I've had changes with UA, BD and US no such issue.

Just make sure you utter the term 'involuntary reschedule' and you'll be fine. If you booked through an online TA just call the airline. I've had invol. reschedules on Expedia bookings and they said I'd have to call the airline.

My suggestion, pretty obviously really, do a little research and make sure you have the flights of your choice ready when you call up. Agents are usually very grateful for this.

Have a good trip!
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ckfred
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RE: Question About AA Schedule Change

Sat Oct 06, 2007 3:54 am

I booked a trip for my family, ORD-PHX-ORD. AA did a schedule change and pushed back the return flight by 45 minutes, which meant that we would be getting home rather late with a 4-year old. I had no trouble changing the return flight to an earlier one.
 
Pe@rson
Topic Author
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RE: Question About AA Schedule Change

Mon Oct 08, 2007 1:51 pm

Thanks for your help.

Just phoned up AA UK and told them about how my SFO-LAX flight was “involuntarily rescheduled” and that I’d now only have 1 ½ hours to connect between terminals, possibility having to get my onward ticket for LAX-GDL, etc. The lady said that I’d have to pay a £9 fee for the fare difference and a £50+ change fee. I decided against changing my booking.
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AlexPorter
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RE: Question About AA Schedule Change

Mon Oct 08, 2007 2:15 pm

Quoting Pe@rson (Reply 4):
Just phoned up AA UK and told them about how my SFO-LAX flight was “involuntarily rescheduled” and that I’d now only have 1 ½ hours to connect between terminals, possibility having to get my onward ticket for LAX-GDL, etc. The lady said that I’d have to pay a £9 fee for the fare difference and a £50+ change fee. I decided against changing my booking.

Ugh. Did you try changing it through the website? At least I know with NW, if the schedule is changed by enough time (I can't remember the cut-off exactly) it specifically says online that you can change it for free. How much did the schedule change? If it isn't a whole lot then they might not let you change it for free, but if it was pretty significant they should really let you change it. It might even be worth calling the number again and try to get a different person on the phone. Maybe do the whole repeatedly ask for managers/supervisors until you get results trick.
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Pe@rson
Topic Author
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Joined: Sat Jan 13, 2001 6:29 pm

RE: Question About AA Schedule Change

Mon Oct 08, 2007 2:39 pm

Thanks Alex.

It only went forward 30 minutes, but it could be the difference between connecting and missing my connection. But I'll probably just stick with it now.

When I arrive at LAX from SFO with AA, I’ll have to proceed to TBIT to get my connecting MX flight to GDL. This MX flight is an AA code share. If I have a checked bag will it automatically go to the MX flight, or will I have to collect it before proceeding to the TBIT terminal? And when I check in at SFO, will I get my boarding pass for my LAX-GDL flight?

Thanks.  

[Edited 2007-10-08 07:40:26]
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
JasYHZ
Posts: 155
Joined: Thu Sep 15, 2005 12:10 pm

RE: Question About AA Schedule Change

Mon Oct 08, 2007 3:09 pm

I just had the same thing happen on a YHZ-JFK-MIA flight this January. My YHZ-JFK flight had a revised departure time - 5 minutes later than the original. Thusly it made an illegal connection in JFK so they rebooked me YHZ-JFK and then LGA-MIA. I called AA and explained that there was an involuntary sked change and could she re-book me on the next non-stop JFK-MIA instead of having to schlep my stuff to another airport. No problem at all and even offered to check my return flights to see if there were any major changes there too. Very helpful. So now instead of a 40 minute connection in JFK I have almost 4 hours - not the BEST connection but it gets me into MIA the same time as a routing like JFK-DCA-MIA or JFK-IAD-MIA...

JasYHZ
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Cubsrule
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RE: Question About AA Schedule Change

Mon Oct 08, 2007 5:36 pm

Quoting Pe@rson (Reply 6):
If I have a checked bag will it automatically go to the MX flight, or will I have to collect it before proceeding to the TBIT terminal? And when I check in at SFO, will I get my boarding pass for my LAX-GDL flight?

The bag will certainly be transfered. I'm not sure about the B.P., however.
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