Door5Right
Topic Author
Posts: 691
Joined: Mon Dec 19, 2005 9:29 pm

Bmi Website

Fri Oct 12, 2007 4:26 pm

Any UK members having difficulty making bookings or trying to access their bookings on line after the initial stages?

I have tried from different PCs and cannot get in to change bookings once made and wonder if anyone else is having the same problems.
My soul is in the sky...
 
ba319-131
Posts: 8120
Joined: Sat Jan 13, 2001 1:27 pm

RE: Bmi Website

Fri Oct 12, 2007 4:30 pm

Me too, can't access my BMI Diamond Club account + cannot access our corporate account booking screen, this has been going on since they re-vamped the web site, about 3 weeks now.

It's pretty pathetic that they can't sort it out!

Guess thats BMI for you though!

M
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
Airlineanorak
Posts: 73
Joined: Sat Sep 01, 2007 7:33 pm

RE: Bmi Website

Fri Oct 12, 2007 5:01 pm

Hi,

bmi have had a few problems with their new site. There is a whole thread on flyertalk - have a look at the latest info there:

http://www.flyertalk.com/forum/showthread.php?t=737646
 
Door5Right
Topic Author
Posts: 691
Joined: Mon Dec 19, 2005 9:29 pm

RE: Bmi Website

Fri Oct 12, 2007 5:30 pm

Thanks chaps. A booking I made on 28th Sept, for travel tomorrow 13 Oct, could not be accessed on line at all under the 'Manage your booking'. Almost daily calls to Customer Services (now out-sourced to a call centre in India) - not to mention hours of trying to log in at different times and from different PCs in case it was a short term problem - only resulted in fairly polite people telling me my booking was live. Next call told the locator was a digit out. At one point even India was unable to locate my booking on their own screens! Turns out the original locator is correct, of course.

I have managed to check-in on line - after three attempts! First two when clicked finish brought up a page saying "Computer is down for maintenance" Third attempt - merely see if I could get in again - showed I had been checked in all the time! I have been able to print out a boarding pass so - hopefully - this will work at security tomorrow.

I wouldn't mind if I'd paid the 'tiny' non refundable, non changeable ticket but I had paid a higher fare to enable me to change/control the booking!

Sadly for Bmi during the two weeks of this I have made other bookings to London and am on the competition. Amazingly I managed to get one of the famous 'free' Ryanair 1p flights from BHD-STN and return - total was 2p. In theory this was to have been NO taxes, NO charges etc whatsoever - but I see my debit card has actually deducted 2p from my bank account - but I am not complaining!

The saddest thing of the many phone calls is no-one seems anxious to apologise, or try to retain my Bmi custom or anything. the standard mantra seems to be "the computer is down for maintenance, please try again in a few minutes..."

Who would have though online booking could be so stressful!
My soul is in the sky...

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