rjpieces
Posts: 6849
Joined: Mon Nov 24, 2003 8:58 am

Time Magazine Article On Cathay Pacific Service

Sat Oct 20, 2007 5:42 pm

Cute little article!
http://www.time.com/time/magazine/article/0,9171,1673253,00.html

Running a multinational airline, says Cathay Pacific CEO Tony Tyler, is a little like playing rugby. It might look like a group of "large and rather ugly men running around a muddy field," he says, but when they work together, it's a thing of beauty. "For the team to win, every player has to do their job well."

That team ethic has helped the Hong Kong-based airline please both passengers and shareholders. Cathay's profit so far this year has surged 55%, built largely on a reputation for excellent service on international long-haul flights. Cathay isn't immune, however, from high fuel costs and competitive pricing. "All airlines are under pressure to reduce their cost base," Tyler says. But rather than relying on slashing amenities, as many airlines have done, Cathay has focused on "increasing the productivity of our people," he says. That means embracing the unabashedly corny team-building exercises that have fallen far out of fashion in the rest of the corporate world.

It's the only way to get Cathay's 25,000 employees working in harmony.
"Millions long for immortality who do not know what to do with themselves on a rainy Sunday afternoon"
 
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SOBHI51
Posts: 3901
Joined: Wed Jun 04, 2003 1:32 pm

RE: Time Magazine Article On Cathay Pacific Service

Sat Oct 20, 2007 7:12 pm

Could we send this article to the CEO's of UA/AA/CO/DL and other airlines in the USA
I am against any terrorist acts committed under the name of Islam
 
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ClassicLover
Posts: 4153
Joined: Tue Mar 09, 2004 12:27 pm

RE: Time Magazine Article On Cathay Pacific Service

Sat Oct 20, 2007 7:50 pm

Quoting Rjpieces (Thread starter):
Cute little article!

Agree with you on that  Smile Morning Boogie sounds cool, I'd love that at my work  Smile A dance in the morning to get the blood rushing!

CX are the only airline where I've flown regional J class and been personally greeted by the Purser and then being addressed as "Mr. (name)" throughout the flight. It's always stuck in my mind. Superb airline all round really.
I do enjoy a spot of flying, especially when it's not in economy!
 
CO767FA
Posts: 388
Joined: Mon Aug 08, 2005 1:45 am

RE: Time Magazine Article On Cathay Pacific Service

Sat Oct 20, 2007 7:52 pm

Quoting SOBHI51 (Reply 1):
Could we send this article to the CEO's of UA/AA/CO/DL and other airlines in the USA

Right, is that because only the US has poorly run airlines?
 
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SOBHI51
Posts: 3901
Joined: Wed Jun 04, 2003 1:32 pm

RE: Time Magazine Article On Cathay Pacific Service

Sat Oct 20, 2007 7:59 pm

Quoting CO767FA (Reply 3):
Right, is that because only the US has poorly run airlines

No because those are the airlines i often use.Also we would expect that american airlines should be the leaders among others.Remember the great old days of TWA and Pan Am?
I am against any terrorist acts committed under the name of Islam
 
sh0rtybr0wn
Posts: 373
Joined: Sun Aug 19, 2007 8:16 am

RE: Time Magazine Article On Cathay Pacific Service

Sat Oct 20, 2007 8:36 pm

I booked Cathay Pacific JFK-HKG this winter because of their great on-board service reputation (and their new 777s),. I'm looking forward to those amenities. They've got 16 hours to impress me.
 
redflyer
Posts: 3895
Joined: Thu Feb 24, 2005 3:30 am

RE: Time Magazine Article On Cathay Pacific Service

Sat Oct 20, 2007 9:59 pm

Quoting CO767FA (Reply 3):
Quoting SOBHI51 (Reply 1):
Could we send this article to the CEO's of UA/AA/CO/DL and other airlines in the USA

Right, is that because only the US has poorly run airlines?



Quoting SOBHI51 (Reply 4):
Quoting CO767FA (Reply 3):
Right, is that because only the US has poorly run airlines

No because those are the airlines i often use

Those airlines are so poorly run that you keep going back for more. That is rich.
A government big enough to take away a constitutionally guaranteed right is a government big enough to take away any guaranteed right. A government big enough to give you everything you need is a government big enough to take away everything you have.
 
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SOBHI51
Posts: 3901
Joined: Wed Jun 04, 2003 1:32 pm

RE: Time Magazine Article On Cathay Pacific Service

Sat Oct 20, 2007 10:04 pm

Quoting RedFlyer (Reply 6):
Those airlines are so poorly run that you keep going back for more. That is rich.

When CX will fly IAD-LAX i will fly with them.But for now no better choice there.
I am against any terrorist acts committed under the name of Islam
 
NG1Fan
Posts: 329
Joined: Fri Aug 17, 2007 11:53 pm

RE: Time Magazine Article On Cathay Pacific Service

Sun Oct 21, 2007 4:08 pm

I'll soon reach Diamond/Platinum on CX and I concur with the sentiment of great service.... when compared to other Airlines. Don't get me wrong, their service is indeed beyond reproach, it is the product aspect letting them down (though this is all relative - CX has a very high standard overall).

Over the years, things have slipped. Aircraft, esp. the A332s are starting to look their age. The 'regional' business class service to/from BNE is a joke - this is an 8 1/2 hour flight after all, surely worthy of their lie-flat product.

While I haven't flown on their new herringbone J-Class, I have had the 'pleasure' of their new shell-type Y-Class seat. While an intriguing way to solve some of Y-Class' inherent shortcomings of having the person in front reclining their seat into your forehead as you're feasing on the (admittedly) reasonably tasty Y-Class offering, the seat is not suitable for sleeping in. The effect is rather like slouching - sore neck, no lumbar support and all. Move your head to the side and the sticky vinyl winged headrest will cause your ears to make like a suction cup. Just unpleasant.

AVOD is great - selection super and during my (only) flight, it did not crash once. Toilets were cleaned hourly - a feat I've yet to see on any other airline.

Alll other aspects are also beyond reproach - just the new Y seat is sh!t.

NG1Fan

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