Hi, I always had the opinion in the few times I have flown on VS that their product was "good". IMHO, SQ product in all classes is "very good/excellent". However, my elderly parents recently came over the pond LHR/IAD last week and reported in Y class they were very uncomfortable, the aircraft was packed etc., the cabin service was very unhelpful as they were told specific seats (aisle) and were placed directly in front of the WC, and to top it off, my father's new suitcase was vandalized where the front left latch was ripped completely off, and another small checked bag was chewed up in apparently a mechanical accident.
What is the different between the various Upper Class and Economy products ? The plane was full, and apparently the service was different from cabin to cabin.
We also spent hours and hours and hours in trying to reschedule flights going back (no luck, due to fare basis restrictions), but that is a very different and very aggravating story. The fare basis war needs to be taken to the airlines who sell unsuspecting customers a e-ticket through travel agents who rarely provide detailed (and understandable) fare choices, rules. -- only after you purchase them, try to change them, do you realise what the pitfalls are. It was a joint EK/VS ticket, and EK was very flexible, VS was "no .. go away" attitude. The original routing was DAC/DXB/LHR/IAD RT - but ultimately it turned out to be DAC/DXB/LHR EK and LHR/IAD VS sold through EK.
I suspect there are many A.netters who will take the high road and say "well you get what you pay for", yes, I totally agree - but most travel agents/airlines staff rarely take the time to slog through the hundreds of lines of terms and conditions that describe the fare basis - and explain to the passenger at the time of booking. Unless you always pay full Y or J fare everytime you travel, you are on restricted fares most of the time - and the airlines just wait for you to ask them "Can I (...) change (.....) please", and T H E N T H E Y H A V E Y O U
DISCLAIMER: I am a passenger, not an airlines staff. I just wanted to change one trip to have my father around a few more days than scheduled and we all spent about 5 hours on the telephones in a week figuring out it couldn't be done.. and it took a round of consultation between UK/UAE/BGD to figure this one out.