Had previously booked non-stop flights from DTW - FLL and paid the extra dollars for exit row seating. As luck would have it a computer crash deleted my record of the confirmation number. Called AirTran tonight to get it and found out that my flights had been changed to a connecting DTW-ATL-FLL. Normally would be mad about that but gives me the chance to ride a 717!
Anyway 2 different agents worked with me to arrange the flights to my convinence as well as book my exit row seating and waived the exit row fee due to the inconvience.
My first experience with you is a positive one.