I need a bit of help / advice from anyone in the know.
I have booked for my family to travel to Melbourne in January, with 5 days in Singapore. At the time of the booking I made the request for us to have a Sky Cot / Bassinet for my young son. This was confirmed by the agent and a few weeks later we received the paper ticket for my son along 'Confirmation' of the seat numbers that we have been allocated (a quick check on the QF website confirmed the bulk head seat with sky cot / bassinet). Excellent.
I recently booked and travel with BA on business. While i was on the BA website i decided to have a root about in the Melbourne booking. It was then that i discover that, according to both BA & QF websites, we have been allocated totally different seats from those mentioned in the confirmation from the agent. Low and behold, they are not seats that will have the sky cot / bassinet access.
Now I have contacted the Agent / BA and QF regarding this. None of the people I have spoken too could offer an explanation as to why the seats on the websites are different to what i was originally told. I was also told that the request for the cot was in my booking.
Am i getting concerned about nothing here? I am a little wary of turning up at ABZ the day we travel to find that we aren't allocated to right seats. Any suggestions?
Sorry for the long winded account.