Umfolozi
Topic Author
Posts: 332
Joined: Tue Apr 10, 2007 12:03 am

At Least 200 SAA Passengers Stranded In Dakar

Fri Nov 09, 2007 6:18 pm

"November 09, 2007, 17:30

At least 200 South African Airways passengers are stranded in Senegal.

Flight SAA 204 was supposed to land at OR Tambo International last night after leaving JFK in New York City on Wednesday, but the airbus was not able to take off from its scheduled stop-over in Dakar.

SAA passengers stranded in Senegal are complaining about a lack of clear information from the airline regarding developments. Flight SAA 204 was grounded this morning following technical problems.

Passengers were told there were difficulties with the aircraft, and that the airline would have to wait for spares from Johannesburg. They expected to leave this morning, but after waiting at the airport for more than six hours, they were told that they would spend another day in Dakar.

SAA refused to comment, but a ground staff member said it was a minor technical difficulty. Passengers say they were told they would hopefully be leaving tonight."

Source: SABCnews.com

[Edited 2007-11-09 10:19:23]
The only good suit is a wetsuit
 
flyingcat
Posts: 339
Joined: Tue May 29, 2007 10:33 am

RE: At Least 200 SAA Passengers Stranded In Dakar

Fri Nov 09, 2007 9:14 pm

Too bad SAA did not rebook them on the DL flight in the morning. Unfortunately judging by the article the cancellation came later in the day. Still the DL flight is at 630 AM perhaps they can move the premium pax out sooner.

[Edited 2007-11-09 13:25:13]
 
EXAAUADL
Posts: 1740
Joined: Tue Jun 13, 2006 3:48 am

RE: At Least 200 SAA Passengers Stranded In Dakar

Fri Nov 09, 2007 9:22 pm

SAA is really starting to become just another african basket case
 
flymad
Posts: 93
Joined: Sun Jun 11, 2006 10:42 pm

RE: At Least 200 SAA Passengers Stranded In Dakar

Sat Nov 10, 2007 6:30 am

Quoting Umfolozi (Thread starter):
SAA refused to comment, but a ground staff member said it was a minor technical difficulty. Passengers say they were told they would hopefully be leaving tonight."

Ok guys, laymans point of view:
1.What kind of "minor diffuculty" would delay a flight by 24 hrs?
2. Surely if SA are going to use Dakar as a stop-over enroute fron JFK (and AFAIK this is a daily flight) they shoud establish some sort of decent MX facility to cope with this sort of problem. I realize it does not happen every day but every time this fight has a problem it is at the African stop-over point and the results are ALWAYS the same - delayed depature, irate passengers, no communication, bad press=bad reputation IMHO.
I cannot believe SA have not learned the problems of the African stop-over points by now. And I'm not bashing SA - I'm as big a supporter of SA as can be and I do think they do get some unwarranted critisizm sometimes, but man - this sort of thing has happened before and it seems no lessons were learnt. To me it seems SA's biggest problem is not their financila difficulties, it is the people they employ to handle situations like this, who don't do that! Time amd time again we here that SA has had some sort of operational problem and It seems to me the biggets gripe from passengers is that no one communicated with them. i think it's high time the SA PR dept (or whoever handles this sort of problem) got off their overpaid butts and got their act together. SA are a great airline (OK maybe I'm being a little patriotic here and they are always my first choice of airline fron SA) but it is stuations like this that result in comments lke this

Quoting EXAAUADL (Reply 2):
SAA is really starting to become just another african basket case

but IMO it is the people they employ who are not doing what they were employed to do, particularly where passenger liaison is concerned.
Alright, I'll get off my soap-box now - rant over!
 
A390
Posts: 138
Joined: Sun Sep 04, 2005 7:21 pm

RE: At Least 200 SAA Passengers Stranded In Dakar

Sat Nov 10, 2007 9:07 am

Quoting EXAAUADL (Reply 2):
SAA is really starting to become just another african basket case

Now this is a bold statement  Angry
All airlines have technical problems, some big and some small.
How the airline handles the situation and more importantly how the media report it is another issue all together. Unfortunately most people judge what the media has reported without looking at the bigger picture!
 
JoKeR
Posts: 1758
Joined: Sat Nov 13, 2004 12:34 pm

RE: At Least 200 SAA Passengers Stranded In Dakar

Sat Nov 10, 2007 9:21 am

Quoting EXAAUADL (Reply 2):
SAA is really starting to become just another african basket case

Ahahahaha... but you are only 13, you're forgiven! Big grin
Kafa, čaj, šraf?
 
speedbird128
Posts: 1562
Joined: Tue Oct 28, 2003 2:30 am

RE: At Least 200 SAA Passengers Stranded In Dakar

Sat Nov 10, 2007 3:56 pm

Quoting Andz (Reply 3):
What a stupid statement.

Perhaps not stupid - but SAA is far from great. It's financial disaster (understatement of the decade too), recently with their A340 snafu in Cape Town last week causing absolute chaos, and now this tech prob in GOOY, the media will lead us to get this impression... They will jump at each opportunity which SAA gives them...
A306, A313, A319, A320, A321, A332, A343, A345, A346 A388, AC90, B06, B722, B732, B733, B735, B738, B744, B762, B772, B7
 
afrikaskyes
Posts: 118
Joined: Sun Sep 04, 2005 10:56 am

RE: At Least 200 SAA Passengers Stranded In Dakar

Sat Nov 10, 2007 4:37 pm

SAA is really starting to become just another african basket case

Still better than nearly all Western airlines, including those in America.
 
Jasondn
Posts: 111
Joined: Sat Nov 10, 2007 4:13 pm

RE: At Least 200 SAA Passengers Stranded In Dakar

Sat Nov 10, 2007 4:42 pm

I think the key here is communication!!! It's incredibly frustrating to be delayed due to "mechanical difficulties" and not knowing what is going on. What I want to mention that this is not isolated to SAA, but to the majority of airlines! I have been delayed for hours on end, but BA and KLM seem to handle their passengers alot better than others do. I was stuck in MEM on my way to AMS with NW DC-10 after the exhaust broke loose and we were not allowed to disembark for 6 hours as immigration was done for the night and went home. EK did it last night while I was travelling from DXB to KWI when the B777-300ER had smoke in the cockpit and was forced to do an emergency landing back at DXB shortly after take off. It took 7 hours of asking people, wondering around and trying to find someone to know what was the "plan" to get us to KWI. Eventually we were put on a B777-200, but it was very badly done! SAA can take a leaf out of the Europeans books and find the communication key!
 
eyflyer88
Posts: 68
Joined: Mon Feb 19, 2007 6:48 am

RE: At Least 200 SAA Passengers Stranded In Dakar

Sat Nov 10, 2007 5:40 pm

Quoting EXAAUADL (Reply 2):
basket case

While Basket Case is one of my favorite Green Day songs... this happens with every airline once in a while.. granted that SA isnt in the best financial position and their services are slightly depleting (to be modest) you gotta have some mercy on them. Even US carriers sometimes have tech problems and dont inform the pax of when they will be underway again because the fact of the matter is.. they arent sure until they get confirmation on it for themselves. Give SA a break, they are a lot better than a lot of the other African airlines..
There is no sport equal to that which aviators enjoy while being carried through the air on great white wings. - Wilbur
 
Jasondn
Posts: 111
Joined: Sat Nov 10, 2007 4:13 pm

RE: At Least 200 SAA Passengers Stranded In Dakar

Sat Nov 10, 2007 5:58 pm

Quoting EYFlyer88 (Reply 10):
Even US carriers sometimes have tech problems and dont inform the pax of when they will be underway again because the fact of the matter is.. they arent sure until they get confirmation on it for themselves.

Sure, but at least they can update the pax affected! Even if it is bad news or no news, but just to keep everyone informed!
 
theginge
Posts: 486
Joined: Wed Oct 25, 2006 1:53 am

RE: At Least 200 SAA Passengers Stranded In Dakar

Sat Nov 10, 2007 7:54 pm

Quoting Flymad (Reply 3):
Surely if SA are going to use Dakar as a stop-over enroute fron JFK (and AFAIK this is a daily flight) they shoud establish some sort of decent MX facility to cope with this sort of problem. I realize it does not happen every day but every time this fight has a problem it is at the African stop-over point and the results are ALWAYS the same - delayed depature, irate passengers, no communication, bad press=bad reputation IMHO.

If you catered for every single eventuality then no airline would be in business, you can't have endless technical supplies scattered around. The same thing could happen at the airlines base and the aircraft would be grounded for a day or two, only difference there is there are other aircraft to use.
 
aussiestu
Posts: 752
Joined: Tue Mar 20, 2001 7:32 pm

RE: At Least 200 SAA Passengers Stranded In Dakar

Sat Nov 10, 2007 9:32 pm

Does SAA actually carry passengers from New York to Dakar or is this just a transit stop with no passenger facilities to get off? Do they do a crew change due to flight time or do they all (pax and crew) continue on?
 
georgebush
Posts: 488
Joined: Tue Jul 11, 2006 8:15 am

RE: At Least 200 SAA Passengers Stranded In Dakar

Sat Nov 10, 2007 9:42 pm

Quoting Flyingcat (Reply 1):
Too bad SAA did not rebook them on the DL flight in the morning.

Since when do we care about the pax!? Keep the money with Star!
Al Gore invented global warming.
 
SA7700
Posts: 2940
Joined: Thu Dec 18, 2003 9:38 pm

RE: At Least 200 SAA Passengers Stranded In Dakar

Sun Nov 11, 2007 7:34 am

Quoting Aussiestu (Reply 12):
Does SAA actually carry passengers from New York to Dakar or is this just a transit stop with no passenger facilities to get off? Do they do a crew change due to flight time or do they all (pax and crew) continue on?

SA has 5th freedom rights between DKR and the USA. On the way to the USA, some passengers disembark in DKR as it is their final destination. Those of us that continue to the USA (I have one coming up on Tuesday), stay onboard while the plane is being refueled, cleaned and security checked. The cockpit-and cabin crew then change. After all that is done, the passengers that board in DKR, are brought to the plane. The same applies for the JFK flight on the way back to JNB. SA's IAD flight goes non-stop back to JNB.


Rgds

SA7700
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