For the past week or so we have suffered severe fog during night times at AUH, hence LVO has been activated. The past two days have been especially the worst.
Etihad has a major departure/arrival bank during the early hours of the morning and that has been severely affected, causing ALL flights to be delayed, up until this time indefinitely. This same scenario has been repeating almost every day this week causing the delays to ripple excessively accross the network.
The result has been extreme overcapacity of stranded passengers at the AUH satellite to the point that several people actually fainted yesterday. I believe AUH has never experienced something as insane as this in the past.
During all this time, a single Etihad duty manager has YET to be seen at AUH. All that's available are sales/reservation staff who have no clue which flight goes where and from which gate, because Etihad's attempts to minimize delays by over-shuffling the flights/aircraft around, have actually made matters so much worse. In fact, when asked, none of the EY staff know anything hence, passengers are left stranded at the terminal with no idea what is going on.
This is currently still going on.
My reason for posting this, is definitely not to put EY to shame, but to ask "what the hell is wrong with them?"
They've been around for 3 years now, so they should at least have gained some customer service experience, if not any know-how in handling delays.
Just thought i'd share this here. Thanks.