blueflyer
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CO FF Status On Passenger List. Purpose?

Thu Nov 22, 2007 12:52 am

For some reason I never noticed until yesterday (boarding was -very- slow), but I saw the first-class passenger list pinned upfront on a 737 and each passenger's frequent flyer status (OnePoint, Silver, Gold, etc...) was listed next to their name. What's the purpose ? It doesn't seem to be that the service level is any different from passenger to passenger, and even though I was the highest "ranking" FF in the F cabin on that flight, I certainly wasn't serviced first or fastest (not saying I should be either), so what role might it serve ?
Recep Tayyip Erdoğan has no clothes.
 
rwsea
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RE: CO FF Status On Passenger List. Purpose?

Thu Nov 22, 2007 1:11 am

Not sure if CO does this, and it's definitely haphazard on AS, but many times the higher the status, the first choice you get on meals. Sometimes you'll get extra little thank-yous from the captain/FAs. Really, I think it's just a way for the FAs/captain to recognize the best customers in any way they see fit, althouhg I'm not sure if there's any official requirements.
 
deltairlines
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RE: CO FF Status On Passenger List. Purpose?

Thu Nov 22, 2007 1:28 am

Delta manifests will notate whether or not the customer is Silver/Gold/Platinum, as well as if they're Executive Partner (Delta's top customers...it's a level above Platinum), Flying Colonel, SkyTeam Elite/Elite Plus and Million Miler. Just another tool to give the FAs.

On United, they list if you're Global Services, 1K, Premier Exec or Premier, or *Gold/*Silver. Meal service used to be done by status, so a UGS on the lowest upgradeable fare in coach and then using a SWU to upgrade would get first crack at meals, while the person that walked up and bought a full fare premium ticket would get last dibs if they didn't have status. UA's since changed it a bit, but until a few months ago, all meals were done by status.
 
fllcontinental
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RE: CO FF Status On Passenger List. Purpose?

Thu Nov 22, 2007 2:13 am

I have seen this previously in economy so that if F is not full frequent flyers will get upgraded based on status.
 
deltairlines
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RE: CO FF Status On Passenger List. Purpose?

Thu Nov 22, 2007 2:36 am



Quoting Fllcontinental (Reply 3):
I have seen this previously in economy so that if F is not full frequent flyers will get upgraded based on status.

Also, I have heard stories when elites that don't get upgraded will be comped a drink if they're in coach...the F/A would look at the manifest and comp them a drink if they were in a generous mood.
 
PlanenutzTB
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RE: CO FF Status On Passenger List. Purpose?

Thu Nov 22, 2007 3:20 am

I think this status in F means nothing, it's just a column on the passenger list for CO. I think your making a big deal about nothing. Over the years I have had silver, gold and platinum status on CO, and with upgrades to F have always been treated the same as full fare F passengers. I can't say the same on my upgrades on AA were the FA's always made me feel like the bastard child for getting an upgrade (oh we don't have enough meal's to serve you, but everyone else got a meal).
I am extraordinarily patient, provided I get my own way in the end.
 
WindowSeat
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RE: CO FF Status On Passenger List. Purpose?

Thu Nov 22, 2007 3:49 am



Quoting DeltAirlines (Reply 2):
as well as if they're Executive Partner (Delta's top customers...it's a level above Platinum), Flying Colonel,

How do you become an Executive Partner? What is Flying Colonel?
I'm all in favour of keeping dangerous weapons out of the hands of fools. Let's start with keyboards.
 
letsgetwet
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RE: CO FF Status On Passenger List. Purpose?

Thu Nov 22, 2007 3:56 am



Quoting WindowSeat (Reply 6):
What is Flying Colonel?

I would guess that it's a lot better than a Walking Corporal!
 
abrelosojos
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RE: CO FF Status On Passenger List. Purpose?

Thu Nov 22, 2007 4:05 am



Quoting WindowSeat (Reply 6):
What is Flying Colonel?

= The Flying Colonel program was a Delta by invitation only program and was designed to reward those who were influential in determining what airline that company employees used. It was not so much a reward to FF'ers as it was a carrot to those who could and would influence their fellow travelers to fly Delta. Benefits included Lifetime CRC (still active), and in pre-SkyMiles days, being a FC would almost always guarantee a gate upgrade to FC. It would also garner an invitation to any special parties and events that Delta was planning - golf tournaments, Rose bowl, etc.

Cheers,
A.

PS: The FC program is not to be confused with the Flying Orchid program which DL had for travel planners.
Live, and let live.
 
WesternA318
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RE: CO FF Status On Passenger List. Purpose?

Thu Nov 22, 2007 4:06 am



Quoting WindowSeat (Reply 6):
What is Flying Colonel?

It's when you bring a bucket o' chicken for the crew...
Check out my blog at fl310travel.blogspot.com!
 
abrelosojos
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RE: CO FF Status On Passenger List. Purpose?

Thu Nov 22, 2007 4:07 am



Quoting Letsgetwet (Reply 7):
I would guess that it's a lot better than a Walking Corporal!

= The Walking Corporal program existed for those who failed to get invited to being a Flying Colonel, and instead gate-crashed by trying to use various dubious schemes and yarns to garner a place at the front of the cabin ...

Cheers,
A.
Live, and let live.
 
FLY777UAL
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RE: CO FF Status On Passenger List. Purpose?

Thu Nov 22, 2007 4:21 am



Quoting DeltAirlines (Reply 2):
On United, they list if you're Global Services, 1K, Premier Exec or Premier, or *Gold/*Silver. Meal service used to be done by status, so a UGS on the lowest upgradeable fare in coach and then using a SWU to upgrade would get first crack at meals, while the person that walked up and bought a full fare premium ticket would get last dibs if they didn't have status. UA's since changed it a bit, but until a few months ago, all meals were done by status.

Meals on United are still done based on status, however instead of the Purser "bouncing" between people as was previously done, pax are asked for their first, and if necessary, second, meal choices. Interesting to note that as of last month I believe (or perhaps September?), full fare tickets are also listed on the manifest, and I believe receive first crack along with UGS.

Quoting DeltAirlines (Reply 4):
Also, I have heard stories when elites that don't get upgraded will be comped a drink if they're in coach...the F/A would look at the manifest and comp them a drink if they were in a generous mood.

Both Alaska's preliminary and final paperwork indicate who, if any, are the MVP Gold members seated in the back. They are given at least one complimentary cocktail, quite a few of the "A" flight attendants will actually run back once First is served to ask the Golds if they'd like anything (before the Y beverage cart comes through), which will then be brought from First and in First Class cups/mugs.

F L Y 7 7 7 U A L
 
deltairlines
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RE: CO FF Status On Passenger List. Purpose?

Thu Nov 22, 2007 4:44 am



Quoting FLY777UAL (Reply 11):

Meals on United are still done based on status, however instead of the Purser "bouncing" between people as was previously done, pax are asked for their first, and if necessary, second, meal choices. Interesting to note that as of last month I believe (or perhaps September?), full fare tickets are also listed on the manifest, and I believe receive first crack along with UGS.

From what I've read on FlyerTalk, the manifest is now based on a star system. UGS, irregardless of fare paid, is 4-star. Paid business/first class plus 1Ks get 3-stars. 1Ps and *Gold get 2-stars (assuming they're not on paid business/first) while 2P/3P/GM/*Silver get 1-star.

Quoting WindowSeat (Reply 6):
How do you become an Executive Partner?

Executive Partner is akin to United's Global Services. It's an invitation-only program designed for the high-revenue flyers. Here's a brief snip about it from Jeff Robertson (head of SkyMiles) in a recent post of his on FlyerTalk:

Quoting RealDLInsider,FlyerTalk http://flyertalk.com/forum/showthread.php?t=755358:

While we discuss higher incentives, I’ll briefly highlight our unpublished 4th tier program. It obviously exists, and there is some rationale for how people get in. That rationale is unpublished, but is based on total revenue (including air travel, co-brand card spend and partnership usage). We also include a variable around the actual revenue per mile flown (a.k.a. yield), which ensures that the customers who pay very high fares or who fly often in First, Business and Premium Coach fares, get in. This would mean that a customer who flies 125K MQMs on primarily Business and First Class fares could get in, where a customer who flies 150K MQMs primarily in lower coach fares, probably won’t get in. The feedback around the program this past year from the participants was overwhelmingly positive. The result is that it will continue with a few modifications – again based on customer input. We will be adding some sizable program features around irregular operations support, will be extending the VIP desk hours, and will be modifying the gift program (all to the good). We will also be adding a feature which lets customers who are in, know what they need to do to stay in. For example, once in the program, we will likely have an MQM requirement to stay in.

Some other perks on this program are first crack at complimentary (X/V) upgrades for North America travel (generally, a Medallion on a Y fare will trump any other Medallion, e.g. a Silver on a full Y will clear before a Platinum on a H fare) but an Executive Partner will clear before any other Medallion - e.g. a EP on a T fare (lowest fare) will upgrade before a Platinum on a full-Y. EPs also get 4 waivers a year where they can redeem domestic SkyChoice seats at SkySaver rates, a special phone number that can deal with everything (ticketing, reissues, refunds, etc.) in one place instead of calling around (similar to AA's EXP Desk or UA's 1K desk), the ability to comp someone Gold Medallion, plus some other goodies like having received a Hartmann Duffel Bag, noise-cancelling headphones, gift cards, etc. If you want more info on it, check out this very comprehensive thread from FlyerTalk about it: http://flyertalk.com/forum/showthrea...?t=636235&highlight=white+envelope
 
KELPkid
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RE: CO FF Status On Passenger List. Purpose?

Thu Nov 22, 2007 6:49 am



Quoting WesternA318 (Reply 9):


Quoting WindowSeat (Reply 6):
What is Flying Colonel?

It's when you bring a bucket o' chicken for the crew...

 rotfl  Good one! Regular or Extra Crispy?  eyebrow 
Celebrating the birth of KELPkidJR on August 5, 2009 :-)
 
WesternA318
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RE: CO FF Status On Passenger List. Purpose?

Thu Nov 22, 2007 7:45 am



Quoting KELPkid (Reply 13):
Good one! Regular or Extra Crispy?

I was thinking Honey BBQ...mmmmm
Check out my blog at fl310travel.blogspot.com!
 
blueflyer
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RE: CO FF Status On Passenger List. Purpose?

Thu Nov 22, 2007 9:08 am



Quoting PlanenutzTB (Reply 5):

My experience is the same, equal treatment for everyone, meal choice strictly based on row, not FF status, no particular recognition for anyone (unless they are a regular on the flight and know the crew), hence why I was wondering the purpose of listing FF status on the passenger list.
Recep Tayyip Erdoğan has no clothes.
 
SkyexRamper
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RE: CO FF Status On Passenger List. Purpose?

Fri Nov 23, 2007 2:10 am



Quoting BlueFlyer (Thread starter):
It doesn't seem to be that the service level is any different from passenger to passenger, and even though I was the highest "ranking" FF in the F cabin on that flight, I certainly wasn't serviced first or fastest (not saying I should be either), so what role might it serve ?

Of course it is to tell the F/As were the "high rollers" are so that they can suck up to them, status is everything in this country.
Good Luck to all Skyway Pilots! It's been great working with you!
 
davescj
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RE: CO FF Status On Passenger List. Purpose?

Fri Nov 23, 2007 7:04 am



Quoting RwSEA (Reply 1):
but many times the higher the status, the first choice you get on meals.

A FA with AirCanada said they do this as well if the person was in Y cabin. He said he'd also make a point to thank their highest level customers for their patronage, no matter which cabin they are in.

Dave
Can I have a mojito on this flight?
 
fun2fly
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RE: CO FF Status On Passenger List. Purpose?

Fri Nov 23, 2007 2:03 pm

A CO pilot sat next to me and was discussing the company's success. He said the list is posted for all crew to see and that he can tell, over his career, that the company is doing something right because the average number of folks on that list has certainly grown over the years. He didn't say what they use it for however, but it certainly reminded him of the reason he was at work - to cater to the FF/business traveler.
 
WesternA318
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RE: CO FF Status On Passenger List. Purpose?

Fri Nov 23, 2007 10:27 pm



Quoting FUN2FLY (Reply 18):
He didn't say what they use it for however, but it certainly reminded him of the reason he was at work - to cater to the FF/business traveler.

Gordon Bethune even states this in his book. In fact, he lists a few reasons as to why they have the list.
Check out my blog at fl310travel.blogspot.com!
 
Western727
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RE: CO FF Status On Passenger List. Purpose?

Fri Nov 23, 2007 10:44 pm



Quoting WesternA318 (Reply 19):
In fact, he lists a few reasons as to why they have the list.

Would you or someone else mind citing the rest of the reasons Gordon cited in that book? Thanks in advance.
Jack @ AUS
 
WesternA318
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RE: CO FF Status On Passenger List. Purpose?

Fri Nov 23, 2007 10:48 pm



Quoting Western727 (Reply 20):
Would you or someone else mind citing the rest of the reasons Gordon cited in that book? Thanks in advance.

I'll have to go dig the book up at home, Im currently at work...
Check out my blog at fl310travel.blogspot.com!
 
boeingfever777
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RE: CO FF Status On Passenger List. Purpose?

Fri Nov 23, 2007 11:23 pm



Quoting DeltAirlines (Reply 4):


Quoting Fllcontinental (Reply 3):
I have seen this previously in economy so that if F is not full frequent flyers will get upgraded based on status.

Also, I have heard stories when elites that don't get upgraded will be comped a drink if they're in coach...the F/A would look at the manifest and comp them a drink if they were in a generous mood.

This is very true... I fly CO for pleasure and used AA for work. Unless I'm flying more than 3hrs I'll purchase and sit Y-class. More than once I have been asked/told there is a seat in F-class for me and have chosen to take the fee upgrade or decline it and been comped 2-3 Jack/Cokes.

I just got a new status a several weeks ago with my purchase of (2) AUS-IAH-EWR r/t tickets.
Faire du ciel le plus bel endroit de la terre.
 
GoAllegheny
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RE: CO FF Status On Passenger List. Purpose?

Sat Nov 24, 2007 12:25 am

Related question - do the lists identify celebrities or politicians? A couple of weeks ago on a UA flight I saw a member of the U.S. House of Representatives flying to DC in first class (although most of the time they're in coach), and the FA clearly knew who he was. I recognize that he flies weekly to DC, and so she might have met him on an earlier flight in the last few years, but it made me wonder if the lists identify celebs.
 
deltairlines
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RE: CO FF Status On Passenger List. Purpose?

Sat Nov 24, 2007 12:30 am



Quoting GoAllegheny (Reply 23):
A couple of weeks ago on a UA flight I saw a member of the U.S. House of Representatives flying to DC in first class (although most of the time they're in coach), and the FA clearly knew who he was. I recognize that he flies weekly to DC, and so she might have met him on an earlier flight in the last few years, but it made me wonder if the lists identify celebs.

A lot of these members of Congress are elite (top-tier elite in fact) due to the fact that they'll often travel home on the weekends, so it's pretty easy for them to rack up the miles. While some of them will decline any upgrade (so it doesn't appear that they're using taxpayer money to pay for F), there have been several reports over on FlyerTalk that some members of Congress will use their upgrade instruments (or if they're on DL/US/NW/CO/AA if they're ExPlat they get the free upgrades) to sit up front.
 
DiscoverCSG
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RE: CO FF Status On Passenger List. Purpose?

Sat Nov 24, 2007 3:14 am

I am a CO Silver.

Once on an XJ flight LGA-CLE on Mother's Day, the FA made her way down the aisle giving certain people a speech that went:

"Mr. DiscoverCSG, I see you're a Silver Elite member. We thank you for your business and hope you have a pleasant flight."

That's the ONLY time it's happened to me, but I suspect it's for the FAs' information to give approrpriate levels of service, etc.
 
jfidler
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RE: CO FF Status On Passenger List. Purpose?

Sat Nov 24, 2007 4:29 pm

Not on CO, but I had something like this happen to me while flying FRA-MNL on LH. I'm a Star Alliance Gold and was flying in Y (not full-fare though). Before meal service started, the FA walked directly up to me, addressed me by name, and asked for my meal choice. It was then given to me when the cart came around to me, without having to ask again for my meal preference. They didn't do this for anyone else in my section of the cabin.
 
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fanoftristars
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RE: CO FF Status On Passenger List. Purpose?

Sat Nov 24, 2007 8:40 pm



Quoting DeltAirlines (Reply 4):
Also, I have heard stories when elites that don't get upgraded will be comped a drink if they're in coach...the F/A would look at the manifest and comp them a drink if they were in a generous mood.

It has happened to me several times on Delta. They're usually discrete about it and ask "Sir, can I get you anything from up front?" and they will usually thank you for your business. Now the other day, there were 38 people on the upgrade list on the 764 from ATL-SLC, and only 5 of 36 seats left. So as you can imagine, with all those FFs in the back, they didn't come through the cabin.

Quoting PlanenutzTB (Reply 5):
I can't say the same on my upgrades on AA were the FA's always made me feel like the bastard child for getting an upgrade

To my knowledge Delta's list doesn't show if you're upgraded, on miles or full fare. I think this is best because then they'll give the same great service to everyone upfront. I've looked at DL's passenger manifest, and I can't find where it would state how your ticket was purchased. No matter how you paid, you earned that seat, and the FAs shouldn't treat you any worse than the occasional flyer that buys a seat with $$$.

Quoting DeltAirlines (Reply 12):
Executive Partner will clear before any other Medallion - e.g. a EP on a T fare (lowest fare) will upgrade before a Platinum on a full-Y.

As far as I know, if you're an EP, you're not buying too many T fares...lol The EP program is not only for people who influence the decisions of flyers in their company, but also for people who give delta a lot of revenue per ticket. That would exclude people who buy a lot of T fares.

Quoting GoAllegheny (Reply 23):
do the lists identify celebrities or politicians?

Well the celebrities have to book under their real name, so if they know the persons name, they'll see them on the passenger manifest. I've flow with several celebrities over the years, and the FAs just act like they're another passenger rather than making a fuss, which is how I'd want to be treated.
"FLY DELTA JETS"
 
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seabosdca
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RE: CO FF Status On Passenger List. Purpose?

Sat Nov 24, 2007 11:26 pm



Quoting RwSEA (Reply 1):
Not sure if CO does this, and it's definitely haphazard on AS, but many times the higher the status, the first choice you get on meals.

Interesting you mention this. It just happened to me for the first time ever today, and I fly AS in F pretty frequently. Honestly, I was kind of embarrassed by it, especially since the pax sitting next to me didn't have status but, unlike me, had actually paid a full F fare.

The idea behind printing the status is definitely to acknowledge and thank the high-status passengers, and I appreciate the thought, but I'd rather be incognito. (In addition to getting preference over higher-fare passengers, it results in my having to constantly answer the question "Why do you fly so much?"  Smile )
 
shane
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RE: CO FF Status On Passenger List. Purpose?

Sun Nov 25, 2007 1:36 am



Quoting FLY777UAL (Reply 11):
Meals on United are still done based on status, however instead of the Purser "bouncing" between people as was previously done, pax are asked for their first, and if necessary, second, meal choices. Interesting to note that as of last month I believe (or perhaps September?), full fare tickets are also listed on the manifest, and I believe receive first crack along with UGS.

I also noticed on the manifest while trying to alleviate boredom and snooping in the galley on my recent UA flight MUC - IAD that it was mentioned that I had upgraded using my electronic systemwide cert.
 
jetdeltamsy
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RE: CO FF Status On Passenger List. Purpose?

Tue Nov 27, 2007 1:01 am



Quoting BlueFlyer (Thread starter):
but I saw the first-class passenger list pinned upfront on a 737 and each passenger's frequent flyer status



Quoting BlueFlyer (Thread starter):
so what role might it serve ?

I think most airlines list this information on their passenger lists given to the crew at take off.

It's just a way of making sure the f/a's know who is a top producing customer for the company.

It does make a difference in the level of service they receive..like it or not.
Tired of airline bankruptcies....EA/PA/TW and finally DL.
 
deltairlines
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RE: CO FF Status On Passenger List. Purpose?

Tue Nov 27, 2007 1:43 am



Quoting Fanoftristars (Reply 27):
As far as I know, if you're an EP, you're not buying too many T fares...lol The EP program is not only for people who influence the decisions of flyers in their company, but also for people who give delta a lot of revenue per ticket. That would exclude people who buy a lot of T fares.

Only time I could see an EP buying a T fare is if they're taking the family on a trip somewhere and they're looking to save a few bucks. Then again, with them getting so many FF miles (wouldn't shock me if you're an EP you're doing 200k MQMs a year, which is 400,000 SkyMiles minimum, plus you get the SkySaver waivers) they could just as easily burn those.