That seems wierd, but I guess its true because. My parents are the only people I know that had a good time flying delta (they only werent to happy about the tight connection at ATL, they almost didnt make it). Me, my stepbrother, my aunt and uncle, my grandmother and my sister all had bad experiences with delta, this was all within the last 2 years. Such things as rude agents, rude f/a, lost baggage. Their fares to NW hubs are so cheap though, thats one thing that I rank high with them though. There is one thing I would like to point out though. I dont think airline surveys are really valid unless they survey freq. travellers, bus. travellers and people like us. The reason being, is some people that get surveyed may see, US Airways and say what airline is that. And maybe the majority of people that responded to this survey had only flown delta in their lifetime. I dont know Im just thinking to much. But I would like to know where did you find this survey? Also surveys I would say arent a very good source of info, because J.D. Power and Associates rated CO #1 for short and long haul. Conde Nast rated CO #1, some other place rated CO BizFirst #1 across the Atlantic and Pacific. Who should we believe anymore? I dont really look at surveys as something to brag about anymore beacause there are so many places that give awards so practically every airline gets some award for something. This is all my view on this topic.