I have flown America West several times this year. I've also flown Continental and America West Express(Mesa-air). The same problems that plauge other airlines, like delays, overbooking, etc... are all at America West. But at times just in seemingly larger quanities. But for the most part I have encountered genuinely friendly and helpful staff here at Sky Harbor and in the air. HP is really a great airline. They offer very competitive fares, often the best fares from the Phoenix market, and full service on their flights. Now if they could just get some good leadership to improve morale of the company and make the right changes on the front than HP is good to go. Everything else is going right. They still have a very young fleet and an excellent route structure with smart growth. They just gotta get Franke out of their and put somebody more capable of empowering the company in charge.
Stop drop and roll will not save you in hell. --- seen on a church marque in rural Virginia