flybynight
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Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 12:39 am

Living in Seattle I fly Alaska a fair amount, some on longer flights as well (4+ hours).

While the 737's are nice, new and comfortable, I would love to see some PTV's coming one day. I classify Alaska as a nice airlines, but with very few thrills.
Any plans on upgrading those interiors in any manner (yes I know I can rent a digi player).
Also, when I get upgraded (I am Gold) I am certainly thankful, but AS' First Class is pretty medicore.
Heia Norge!
 
toobz
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 12:58 am

I don't think they will be getting PTVs anytime soon. I would venture to guess that they're typical flight is around 2 hours. Obviously Hawaii runs and the few transcons they have run longer, but I think it's a pretty big investment and it's not gonna happen.
 
shnoob940
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 1:06 am

Some PTVs would be nice, I flew DFW-SEA (4 hours) recently and it was quite boring.
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seabosdca
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 1:11 am

Alaska has much better ways to spend its capital than buying fancy in-seat IFE systems. I'd be shocked if it ever happens. They've always had the portable player option on longer flights, for those people who start getting the jitters if they don't have their TV fix for four hours.
 
hiflyeras
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 1:44 am

Not going to happen anytime soon. The trend definitely is people bringing their own toys for entertainment. The big, long-haul int'l carriers need PTV's but not AS. They add weight and increase CASM. If you're bored buy an iPad!
 
N62NA
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 2:05 am

Investing in onboard WiFi would be best.
 
coopdogyo
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 2:43 am

According to their website AS has Gogo wifi on all their planes except for 9 737-400's.
 
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kanban
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 2:58 am

Bring a book, interact with other travelers, sleep. A plane is to get you between points A and B, not about making it thrilling...
 
toltommy
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 3:09 am

Quoting Shnoob940 (Reply 2):

Some PTVs would be nice, I flew DFW-SEA (4 hours) recently and it was quite boring.

Good lord do you own an Ipod? I fly every week, I much prefer my own content, updated weekly to some airline system updated once a month.
 
deltairlines
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 3:15 am

AS has wi-fi on pretty much all their 737s. That's much better than most airlines out there for IFE options.

I'd much rather have wi-fi than a PTV. As we move into the next decade, more or more it will be airlines having wi-fi and letting the users choose their own content, rather than the airlines provide it. Takes out licensing fees, weight, maintenance of systems, etc.
 
Mr737sjtc
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 3:57 am

I say bring a book, laptop or if you are a.netter like us get a window seat and watch the beauty of flight. Alaska has great service and one of the best looking cabins in my opinion. I always enjoy the flying and I think it is sad that people cannot spend a few hours on a plane without TV or their phones, communication. Wow how times have certainly changed.
 
odysseus9001
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 4:20 am

I will take an unpopular position and say that after a few hours of reading or watching the world from the window, I'd like to put aside the book and watch a movie or satellite tv. So, yes, I like avod. I know the airline insiders are desperate to squeeze the customer for more $ for their own pockets, but customers don't appreciate the relentless assault on the simple enjoyment of the experience of flying. If you take it away, the customers will squeeze the airlines for $ through LCCs (after all, at this point, what IS the difference between the legacies and LCCs?).

I don't have time between flights to screw around with constantly customizing content on an i-pod--my work and personal life are simply too busy for amassing movies and music and planning what movie I will watch on my next flight. I'm more worried about getting my analysis, presentations, and reports done, talking to my wife, or solving the various problems of life. So, its nice during the one time I get some quiet, to simply explore what is on avod. I also really appreciate moving map. It shortens my trip, and helps know what I am flying over, if its an area I've not flown over before.

So, I reject out of hand the notion that avod should simply be tossed aside. I think there are ways to improve delivery and weight of the systems, but I do not favor their elimination.

J
 
BoeingGuy
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 5:12 am

Quoting Shnoob940 (Reply 2):
Some PTVs would be nice, I flew DFW-SEA (4 hours) recently and it was quite boring.

I never have that problem. While I enjoy Airshow when it's available, my personal idea of IFE is a good book or magazine.

I understand your point of view, but AS's interiors are very adequate for their marketplace.
 
HPRamper
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 5:19 am

Quoting odysseus9001 (Reply 11):
I also really appreciate moving map. It shortens my trip, and helps know what I am flying over, if its an area I've not flown over before.

I don't see why some airlines don't offer it for free just as a curiosity. Watch a movie on the ptv if you want to pay for it, otherwise, track your flight for free.

On one of my more recent F9 trips, for whatever reason my map stayed on about halfway through the entire flight before shutting down (normally they stop a few minutes after takeoff).
 
my235
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 5:29 am

Quoting kanban (Reply 7):
Bring a book

Try telling that to just about anyone under 30 and they'll look at you strange. Bob Dylan: "Your sons and your daughters are beyond your command, the old road is rapidly aging, please get out of the new one If you can't lend your hand
For the times they are a-changin'."

(But a good book is actually better for the brain...)
 
spacecadet
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 7:34 am

Quoting odysseus9001 (Reply 11):
I will take an unpopular position and say that after a few hours of reading or watching the world from the window, I'd like to put aside the book and watch a movie or satellite tv.

Hey, some of us do agree with you. But I will say that I understand the position that it's not as necessary on short flights. I've even flown transcon with no PTV's a couple of times lately (after being spoiled by avod on trans-pacific flights) and didn't really miss it all that much. But I would have been happier to have it than not, and I would pay extra for it. Heck, I *have* paid extra for it. And on a flight longer than 4 hours or so, yes, it's practically a must these days.

I do "get" that AS specifically is mostly a regional airline with short flights so they're not going to outfit a bunch of planes with avod and then limit them to a couple of long routes.

But as a general thing, I don't think avod is going anywhere anytime soon. I don't see any "trend" towards people using their own stuff unless they're forced to do so. Like I said, I've flown some long routes lately both with and without PTV's and AVOD. On planes without, yes, you see some people using their own stuff, but you also see people staring straight ahead bored out of their skulls for hours on end, you see people trying to uncomfortably sleep, you see people doing things like flicking their tray tables repeatedly out of boredom. On planes with avod, you see a lot of people watching the avod system. I have rarely seen more than one or two people using an iPad or other device to watch a movie when avod is available. One great thing about avod is being able to watch movies you don't have and would have never thought to get for yourself. I love being able to watch stuff that I thought looked mildly interesting when it was out but not enough to buy a ticket or rent it - a plane is the perfect place to catch up on stuff like that.

And yeah, I look for flights that have avod and I have paid extra for it. And I've even attempted to buy a movie when it wasn't free, once... although the system had a broken credit card reader at my seat. So, $6 that Delta didn't get from me, or anyone else that sat at my seat before or after.
I'm tired of being a wanna-be league bowler. I wanna be a league bowler!
 
shnoob940
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 10:45 am

Quoting Mr737sjtc (Reply 10):
like us get a window seat and watch the beauty of flight.

Unfortunately it was cloudy all the way  
Quoting TOLtommy (Reply 8):
Good lord do you own an Ipod

Yes but I am deaf in my left ear and nearly deaf in my right so its not much of an option, although some apps are alright.
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RWA380
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 11:32 am

Quoting coopdogyo (Reply 6):

Bring your laptop. They have Wifi on all 737's, except 9 734's, which only fly shorter flights up and down the coast and intra-Alaska routes, with the exception of a 4 hour ANC-SEA flight. But of the multiple daily flights they offer in that market, only a small percentage are the 734. If it's important enough to you, then make sure you book a 73G, 738 or 739.
Next Flights: PDX-HNL-OGG-LIH-PDX On AS, WP & HA
 
chopchop767
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 11:48 am

It was several month ago, but when I flew on AS from SEA to BOS, they had the personal tv/laptops that you could rent for the flight. I can't recall how much it cost, but it definitely helped as the flight certainly wasn't negligible in terms of distance. Do they still have those?

Quoting BoeingGuy (Reply 12):
I understand your point of view, but AS's interiors are very adequate for their marketplace.

While the interiors are a bit dated, I'll agree, I would still say that they're very comfortable and clean. Moreover, AS' service, both onboard and in the air, I would rate as consistently higher than the other legacies. It's unfortunate that UA no longer has any kind if mileage agreement with them.
this year: nap, lgw, fra, dub, fco, add, jib, muc, iad, sea, dca, bos, cdg, ist, bah, prg, ord, hsv, cmn
 
N62NA
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 2:50 pm

Quoting RWA380 (Reply 17):
They have Wifi on all 737's, except 9 734's

That's great to hear! Good job AS.
 
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Tomassjc
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 3:03 pm

Quoting chopchop767 (Reply 18):
It's unfortunate that UA no longer has any kind if mileage agreement with them.

AS has never had a mileage agreement with UA, the agreement was with CO. When CO got in bed with UA, that was the end of that!

Quoting flybynight (Thread starter):
Also, when I get upgraded (I am Gold) I am certainly thankful, but AS' First Class is pretty medicore.

Hope you'll had a chance to check out F/C on the Hawaii trips. I've found it far from medicore.

Quoting chopchop767 (Reply 18):
While the interiors are a bit dated, I'll agree,

Sky interiors are coming next year.
When once you have tasted flight, you will forever walk the Earth with your eyes turned skyward -Leonardo DaVinci
 
B737900
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 3:13 pm

Quoting N62NA (Reply 19):
Quoting RWA380 (Reply 17):
They have Wifi on all 737's, except 9 734's

Next week I'll be flying SEA - BOS - SEA on AS. Great news. Until reading this post I was not aware that I would have WiFi. Better charge up my NetBook. Thanks for the info. I always love and posts about Alaska Airlines. One of the best! Regards.

[Edited 2011-09-25 08:14:09]
Sounds like a Beaver on floats..........we're saved!!
 
WNCrew
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 4:57 pm

Compared to most other US carriers, I find Alaska Airlines' interiors to be some of the most beautiful and CONSISTENT! Everything from the wall-panels, the galley coloring and the bulkhead carpet all play so well together along with the FA's uniforms etc. It's a wonderfully classy design that I find very timeless.
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
 
Carls
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 5:09 pm

Quoting kanban (Reply 7):

A plane is to get you between points A and B, not about making it thrilling...


Tell this to Singapore Airlines,Virgin Atlantic, Cathay Pacific, Emirates, Qatar, Lufthansa, Swiss, etc, ect, etc to both management and customers. The only thing right in your statement is that planes are to get you from point A to point B.
 
jacobin777
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 5:24 pm

Quoting odysseus9001 (Reply 11):
I will take an unpopular position

Which means then it probably doesn't make financial sense for AS to spend all the money on IFE if its "unpopular".

Quoting odysseus9001 (Reply 11):
So, yes, I like avod. I know the airline insiders are desperate to squeeze the customer for more $ for their own pockets, but customers don't appreciate the relentless assault on the simple enjoyment of the experience of flying. If you take it away, the customers will squeeze the airlines for $ through LCCs (after all, at this point, what IS the difference between the legacies and LCCs?).

Airlines are a business to make money. If it made sense to invest in IFE AS certainly would. With AS being profitable, (most) customers ostensibly don't have a problem with the "relentless assault".
"Up the Irons!"
 
WNCrew
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 5:31 pm

Quoting Jacobin777 (Reply 24):
"relentless assault".

The same relentless assault that the customer often forget, is, in part driven by their own wallets.
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
 
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kanban
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 5:49 pm

Quoting Tomassjc (Reply 20):
Sky interiors are coming next year.

In this 'entertain me because I am unable to entertain myself' world, the Sky interiors will only be a momentary uplifting. In six months people will want holographic aurora borialis displays.
 
PGNCS
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 5:51 pm

Quoting HiFlyerAS (Reply 4):
The trend definitely is people bringing their own toys for entertainment.

Certainly is. WiFi has had a bigger impact onboard than I expected, but it's logical in that you can pick your content precisely.

Quoting HiFlyerAS (Reply 4):
They add weight and increase CASM. If you're bored buy an iPad!

Seems logical to me.

Quoting kanban (Reply 7):
Bring a book, interact with other travelers, sleep. A plane is to get you between points A and B, not about making it thrilling...

You are correct. When you get into ocean crossings and true long haul, it's definitely more important to the average consumer, however people crossed oceans for decades with no IFE without difficulty.

Quoting TOLtommy (Reply 8):
Good lord do you own an Ipod? I fly every week, I much prefer my own content, updated weekly

Agreed. That's why WiFi is such a huge enabler to have onboard.

Quoting odysseus9001 (Reply 11):
I know the airline insiders are desperate to squeeze the customer for more $ for their own pockets, but customers don't appreciate the relentless assault on the simple enjoyment of the experience of flying.

How is the simple enjoyment of the experience of flying related to IFE? You can watch second rate movies anywhere like, oh, I don't know, your living room or a theater. Airlines are in business to be profitable. That Alaska has a superlative record in that department says that people like their product enough to buy it and that they know what they are doing.

Quoting BoeingGuy (Reply 12):
I never have that problem. While I enjoy Airshow when it's available, my personal idea of IFE is a good book or magazine.

I understand your point of view, but AS's interiors are very adequate for their marketplace.

Airshow is nice; I always bring my own stuff; usually stuff I haven't had time to read at home. I've flown long legs on them and never had a bad experience.

Quoting my235 (Reply 14):
Quoting kanban (Reply 7):
Bring a book

Try telling that to just about anyone under 30 and they'll look at you strange

Then they can squirm the whole flight if they can't cope without a TV fix for four hours. Sad but true.

Quoting Shnoob940 (Reply 16):
Quoting TOLtommy (Reply 8):
Good lord do you own an Ipod

Yes but I am deaf in my left ear and nearly deaf in my right so its not much of an option, although some apps are alright.

So how would IFE be any better? I'm not being sarcastic, I just don't understand unless you were solely going to use visual only displays like the map. That makes sense to a degree, though a laptop or DVD player with subtitles might be a good solution too. A book or magazine will ALWAYS work, of course.

Quoting WNCrew (Reply 22):
I find Alaska Airlines' interiors to be some of the most beautiful and CONSISTENT!

I agree with you; I've never really had a bad impression on their aircraft, even longhaul.

Quoting carls (Reply 23):
Quoting kanban (Reply 7):

A plane is to get you between points A and B, not about making it thrilling...



Tell this to Singapore Airlines,Virgin Atlantic, Cathay Pacific, Emirates, Qatar, Lufthansa, Swiss, etc, ect, etc to both management and customers. The only thing right in your statement is that planes are to get you from point A to point B.

When Alaska starts competing in the business-heavy transoceanic markets where the carriers you listed fly, they will need to reassess IFE. Do you see any of those carriers as their competition? If so, please explain. In truth over most legs their competition is more likely to be Southwest, RJ's, or another domestic mainline aircraft.

Quoting Jacobin777 (Reply 24):
Quoting odysseus9001 (Reply 11):
I will take an unpopular position

Which means then it probably doesn't make financial sense for AS to spend all the money on IFE if its "unpopular".

Zing! BEAUTIFUL point. I loved it...thanks!

Quoting Jacobin777 (Reply 24):
Quoting odysseus9001 (Reply 11):
So, yes, I like avod. I know the airline insiders are desperate to squeeze the customer for more $ for their own pockets, but customers don't appreciate the relentless assault on the simple enjoyment of the experience of flying. If you take it away, the customers will squeeze the airlines for $ through LCCs (after all, at this point, what IS the difference between the legacies and LCCs?).


Airlines are a business to make money. If it made sense to invest in IFE AS certainly would. With AS being profitable, (most) customers ostensibly don't have a problem with the "relentless assault".

Very well said. I can't imagine having anything else to add.
 
B737900
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 5:54 pm

As stated in previous posts, it makes little sense to outfit an a/c with IFE when most of AS routs are relatively short. For the longer coast-to-coast and Hawaii flights WiFi seems to be the logical thing. IFE adds weight, needs maintainance and costs money. A side note: I have been flying Alaska Airlines for 36 years and have always found them to be very professional airline. In Alaska the loyalty is extreme. It is not uncommon to see folks at SeaTac that you know from a village up North. A little off topic I know but what the heck! Regards
Sounds like a Beaver on floats..........we're saved!!
 
flybynight
Topic Author
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 6:13 pm

Wifi works pretty well for sure and it is actually free right now for a few weeks.
But I doubt Wifi works on Hawaii flight.

For the person who said flying is about just getting you to from A to B....Really?? C''mon!

Also with Wifi, electrical outlets sure would be nice. Most laptops last about 2 hours unless you have an extended battery. Steaming video is a little iffy on AS. Surfing the internet (Facebook, etc) is fine.

JetBlue and Virgin offer frankly better interiors and amenities.

Again, nothing wrong with AS, but as they expand, their services should do the same....SEA to MIA is a pretty long flight!
Heia Norge!
 
jacobin777
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 7:03 pm

Quoting WNCrew (Reply 25):
Quoting Jacobin777 (Reply 24):
"relentless assault".

The same relentless assault that the customer often forget, is, in part driven by their own wallets.

The internet and the easy ability to check fares, etc. has added to this situation as well. That being said, its up to the carriers to adjust to the an ever-changing climate. It seems WN has.   

Quoting PGNCS (Reply 27):

Quoting Jacobin777 (Reply 24):
Quoting odysseus9001 (Reply 11):
I will take an unpopular position

Which means then it probably doesn't make financial sense for AS to spend all the money on IFE if its "unpopular".

Zing! BEAUTIFUL point. I loved it...thanks!

LoL..thanks.. 
Quoting PGNCS (Reply 27):
Quoting Jacobin777 (Reply 24):
Quoting odysseus9001 (Reply 11):
So, yes, I like avod. I know the airline insiders are desperate to squeeze the customer for more $ for their own pockets, but customers don't appreciate the relentless assault on the simple enjoyment of the experience of flying. If you take it away, the customers will squeeze the airlines for $ through LCCs (after all, at this point, what IS the difference between the legacies and LCCs?).


Airlines are a business to make money. If it made sense to invest in IFE AS certainly would. With AS being profitable, (most) customers ostensibly don't have a problem with the "relentless assault".

Very well said. I can't imagine having anything else to add.

Lets close the thread now..  ..
"Up the Irons!"
 
malioil
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 7:41 pm

If the aircraft has the LCD screens that are lowered from the ceiling for the safety announcements, etc. a relatively inexpensive option would be to run a movie on that system and give out/sell headphones, just like many long flights of yesterday. Last time I flew MSY-MIA AA also did this.
 
odysseus9001
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Joined: Sat Oct 04, 2008 6:02 pm

RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 7:56 pm

Quoting Jacobin777 (Reply 24):
Which means then it probably doesn't make financial sense for AS to spend all the money on IFE if its "unpopular".


I didn't mean unpopular with paying customers, as you well know. Paying customers prefer flights with AVOD. I meant unpopular with you. The context of my post was quite clear.

Perhaps I need to simplify my approach to get through. I am a customer. I worked very hard for my money and I want a good product at a reasonable price. I know you want to make money. I understand what the workers of the airline industry have gone through in the past few years. Everyone has gone through this or is going through this. I am trying to get through to you that I am more likely to give you my money if you have AVOD on long flights. If you do not want to provide it, that is your choice. You do what you want, and I will spend my money where I want. Is that clear enough?

J
 
chrisair
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 8:29 pm

Some new F seats that aren't made out of concrete would be nice. If they kept the F seats in the 739 across the fleet, I know a lot of F pax would be really happy.

Quoting Shnoob940 (Reply 2):
Some PTVs would be nice, I flew DFW-SEA (4 hours) recently and it was quite boring.

You can't go 4 hours without watching tv? Yikes.
 
timpdx
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 9:02 pm

What I don't get is why some airline has not just licensed a bunch of content, put it on ipads, and handed those to customers with or without a fee. You could bury a chip in there so that a buzzer sounded if someone tried to walk off with one. All you would need is a cheap an easy power connection to the seats. And no annoying boxes under the seats, either. Would even pay a bit for a loaded ipad with TV, movies and games. $599 a pop at 180 Y seats ought to be a great deal cheaper than a Thales or whatever IFE system and its maintenance. In fact, if I were in the Thales IFE division, I would probably worry a bit about ipads and the growing capability of portables.
 
jacobin777
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 9:10 pm

Quoting odysseus9001 (Reply 32):
The context of my post was quite clear.

So was mine.

Quoting odysseus9001 (Reply 32):
. I am trying to get through to you that I am more likely to give you my money if you have AVOD on long flights. If you do not want to provide it, that is your choice. You do what you want, and I will spend my money where I want. Is that clear enough?

AS has decided (for better or worse) people such as yourself who are willing to pay more/extra money for IFE doesn't justify the expenses for installing IFE on their planes. So far, given that AS is a profitable company, it seems they know what they are doing. Is that clear enough?
"Up the Irons!"
 
WNCrew
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 10:11 pm

Quoting timpdx (Reply 34):

What I don't get is why some airline has not just licensed a bunch of content, put it on ipads, and handed those to customers with or without a fee.

AS does just this. On longer flights they have Dig-E Players available for rental (or you can pre-reserve them). They're pre-loaded with content and can even access the internet now. The price is VERY reasonable (I think $8-10) and they come with headphones and you can get a splitter as well if you have kids or a friend. This way they're only carried on flights where they're needed. The only additional weight that's carried when the Dig-E Players are NOT is the auxillary galley/cart-space used to carry them otherwise.
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
 
odysseus9001
Posts: 76
Joined: Sat Oct 04, 2008 6:02 pm

RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 10:42 pm

Quoting Jacobin777 (Reply 35):
AS has decided (for better or worse) people such as yourself who are willing to pay more/extra money for IFE doesn't justify the expenses for installing IFE on their planes. So far, given that AS is a profitable company, it seems they know what they are doing. Is that clear enough?


And yet, other companies are profitable and they have installed avod on long flights.

Offering customers less service is not a sign of strength, especially when others offer more and remain profitable.

J
 
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ODwyerPW
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RE: Alaska, How About An Interior Upgrade Buddy

Sun Sep 25, 2011 10:56 pm

Quoting seabosdca (Reply 3):
They've always had the portable player option on longer flights, for those people who start getting the jitters if they don't have their TV fix for four hours.

Thank you. Personally, I dont want the price of my tickets to reflect an IFE I dont need to use. Bring a book. Bring an ipod.
learning never stops.
 
jacobin777
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RE: Alaska, How About An Interior Upgrade Buddy

Mon Sep 26, 2011 12:08 am

Quoting odysseus9001 (Reply 37):
Offering customers less service is not a sign of strength, especially when others offer more and remain profitable.

Really? So now you are telling us here that you know more how to run AS than the current profitable management does?

Quoting odysseus9001 (Reply 37):
And yet, other companies are profitable and they have installed avod on long flights.

Maybe it should occur to you different carriers have different business models and cater to different groups of pax.
"Up the Irons!"
 
hatbutton
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RE: Alaska, How About An Interior Upgrade Buddy

Mon Sep 26, 2011 1:33 am

Quoting odysseus9001 (Reply 37):

And yet, other companies are profitable and they have installed avod on long flights.

If you're thinking of long haul airlines then it's not fair to compare to a regional airline with a shorter average stage length to them. Over the last 2 years AS has had the highest pre tax profit margin of every carrier in the United States outside of G4. In a close 3rd is WN, another airline that doesn't find they need IFE to get people on their planes. Yes, some airlines can be profitable, but others are more profitable. AS/WN choose more profitable.
 
woodsboy
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RE: Alaska, How About An Interior Upgrade Buddy

Mon Sep 26, 2011 3:08 am

Back in 1999 AS outfitted a new 737-700 with IFE to market test it with passengers. I recall getting the "news" over the OPS printer and then it was announced officially, this was early for domestic IFE and we were all excited about the possibility of AS getting IFE across the fleet. When this particular plane came to FAI we even distributed customer comment cards and asked passengers to PLEASE fill them out and return them when they got off in ANC or SEA or wherever they were headed. After a few months it was announced that the trial run of IFE was a huge success and that customer feedback was overwhelmingly in favor of the IFE.......of course that overwhelmingly positive response resulted in no IFE and the adoption of the awkward DigiPlayer as the on-board entertainment device we still have today. It was also shortly after 1999-2000 that the super lightweight slimline seats started to show up on new aircraft as well as retrofitted to the existing fleet. As we all know even lighter seats are used today much to the chagrin of passengers, it has to be the #1 complaint we get- "seats have no padding, very uncomfortable", I guess that lightweight slim seats were deemed to be more important than IFE ever was, but that's just my guess.
 
ASFlyer
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RE: Alaska, How About An Interior Upgrade Buddy

Mon Sep 26, 2011 6:01 am

Quoting odysseus9001 (Reply 37):
And yet, other companies are profitable and they have installed avod on long flights.

Offering customers less service is not a sign of strength, especially when others offer more and remain profitable.

I realize that it's been said but it bears repeating. Alaska has the second highest profit margin in the U.S. airline industry. Allegiant has the highest, Southwest is third. Of the the three airlines with the highest profit margins in the U.S., none offer installed AVOD. According to you, lack of AVOD is a sign of weakness? Additionally, while other airlines that offer AVOD may have posted a periodic profit over the last 10 years, none have been as consistently profitable as Allegiant, Southwest or Alaska. In fact, most have lost record amounts of money over that time. It doesn't seem like AVOD is saving anybody's bacon. While I certainly respect your decision to choose an airline based on whatever criteria you choose you have to respect that Alaska management has decided that their business plan is working for them - and by all measurements, it seems to be.
 
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RE: Alaska, How About An Interior Upgrade Buddy

Mon Sep 26, 2011 6:04 am

Quoting odysseus9001 (Reply 32):
Paying customers prefer flights with AVOD.

And yet consumer buying behavior suggests just the opposite - they make their purchasing decisions based on price and schedule, first and foremost. Following that, it's FF membership/benefits.

About 80% of Alaska's flights are under 3.5 hours long, and the fact of the matter is adding a heavy IFE system to each aircraft is simply uneconomical when compared with lightweight DigEplayers - with similar content to hardwired AVOD systems - that can be loaded on aircraft only when the mission is longer than 3.5 hours.
"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan

Comments made here are my own and are not intended to represent the official position of Alaska Air Group
 
hiflyeras
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RE: Alaska, How About An Interior Upgrade Buddy

Mon Sep 26, 2011 8:37 pm

Quoting woodsboy (Reply 41):
Back in 1999 AS outfitted a new 737-700 with IFE to market test it with passengers. I recall getting the "news" over the OPS printer and then it was announced officially, this was early for domestic IFE and we were all excited about the possibility of AS getting IFE across the fleet. When this particular plane came to FAI we even distributed customer comment cards and asked passengers to PLEASE fill them out and return them when they got off in ANC or SEA or wherever they were headed. After a few months it was announced that the trial run of IFE was a huge success and that customer feedback was overwhelmingly in favor of the IFE.......of course that overwhelmingly positive response resulted in no IFE and the adoption of the awkward DigiPlayer as the on-board entertainment device we still have today. It was also shortly after 1999-2000 that the super lightweight slimline seats started to show up on new aircraft as well as retrofitted to the existing fleet. As we all know even lighter seats are used today much to the chagrin of passengers, it has to be the #1 complaint we get- "seats have no padding, very uncomfortable", I guess that lightweight slim seats were deemed to be more important than IFE ever was, but that's just my guess.


I don't know who you are but I've worked for AS for 26 years and have absolutely no recollection of this. There was NEVER any installation of a hardwired, seatback PTV system on any of our aircraft. I've been an advocate of such a system being installed for years so I know I would remember this if it had in fact happened.
 
BoeingGuy
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RE: Alaska, How About An Interior Upgrade Buddy

Mon Sep 26, 2011 8:48 pm

Quoting odysseus9001 (Reply 37):
Offering customers less service is not a sign of strength, especially when others offer more and remain profitable.

Depends on your definition of "service". I find AS to have the best overall service of any domestic airline. If you call, someone answers the phone promptly and is very helpful; their airport staff is almost always efficient and friendly; the crews are usually excellent. And lately, I can't remember the last time my AS flight wasn't spot on-time (this wasn't always true years ago). If a problem comes up, someone usually helps out promptly.

Big deal, I can't watch a seat back movie which I don't personally do anyway even when it is available.

In my book AS is showing strength and offering customers more.

BTW, have you ever flown AS or know anything about them?
 
canoecarrier
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RE: Alaska, How About An Interior Upgrade Buddy

Mon Sep 26, 2011 9:13 pm

Quoting RWA380 (Reply 17):
They have Wifi on all 737's, except 9 734's, which only fly shorter flights up and down the coast and intra-Alaska routes, with the exception of a 4 hour ANC-SEA flight.

I flew Flight 66 from CDV-YAK-JNU-SEA a week and a half ago and it had wifi, it was even free this month due to some kind of deal with Bank of America.

Quoting Jacobin777 (Reply 24):
Which means then it probably doesn't make financial sense for AS to spend all the money on IFE if its "unpopular".
Quoting WNCrew (Reply 36):
On longer flights they have Dig-E Players available for rental (or you can pre-reserve them). They're pre-loaded with content and can even access the internet now. The price is VERY reasonable (I think $8-10) and they come with headphones and you can get a splitter as well if you have kids or a friend.

I can't believe it took 36 replies for someone to bring this up. AS does provide IFE for a cost. I'm no fan of the Dig-E players due to limited content and weight when compared to an i-Pad, but they are provided.

Quoting flybynight (Reply 29):
JetBlue and Virgin offer frankly better interiors and amenities.

Here I'd agree. That said, I routinely have just as good of an experience flying AS as I do B6 or Virgin. AS customer service is great, friendly crew, and comparable with either of the two airlines you mention.

The OP is entitled to his opinion about AS. Personally, I'm not a huge fan of the carpet on the bulkheads, but it isn't that bad. And, for those of you that say "just look out the window" you apparently don't fly inter-Alaska routes all that often during the Fall to Spring. You don't see much but clouds. That said, this trip I saw way more e-Book readers than I've ever seen on one flight.
The beatings will continue until morale improves
 
B737900
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RE: Alaska, How About An Interior Upgrade Buddy

Mon Sep 26, 2011 9:35 pm

Quoting canoecarrier (Reply 46):
And, for those of you that say "just look out the window" you apparently don't fly inter-Alaska routes all that often during the Fall to Spring. You don't see much but clouds.

But isn't it great breaking out after twenty minutes decending through thick overcast and being lined up with the runway!! Got home tonight and didn't have to overhead to JNU. Regards
Sounds like a Beaver on floats..........we're saved!!
 
canoecarrier
Posts: 2569
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RE: Alaska, How About An Interior Upgrade Buddy

Mon Sep 26, 2011 10:07 pm

Quoting B737900 (Reply 47):

But isn't it great breaking out after twenty minutes decending through thick overcast and being lined up with the runway!! Got home tonight and didn't have to overhead to JNU

And looking up at the mountains around JNU. I've flown up to CDV probably over a dozen times through JNU and only seen Mt. St. Elias outside of YAK three times.

As an aside, I couldn't get the wifi to work on that flight, even though they were offering it for free. But, we brought plenty of other electronic distractions to keep ourselves busy.

By the way, what does segment length have to do with the decision whether or not to put IFE on board? Someone mentioned AS route network being relatively short except for a handful of transcontinental flights. Last time I checked you get a TV on B6 between BUF/ROC/SYR and JFK  stirthepot 

[Edited 2011-09-26 15:10:41]
The beatings will continue until morale improves
 
B737900
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RE: Alaska, How About An Interior Upgrade Buddy

Mon Sep 26, 2011 10:25 pm

I've heard on this thread that WiFi is no charge for a short time. Also read that there is a charge for it. Question: I'm flying SEA - BOS-SEA this week on AS. Will there be a charge for WiFi or not?

Quoting canoecarrier (Reply 48):
And looking up at the mountains around JNU. I've flown up to CDV probably over a dozen times through JNU and only seen Mt. St. Elias outside of YAK three times.

Flying JNU to ANC on a clear day the sight of the Fairweather Range and Mt Fairweather (and Mt St Elias) is a beautiful sight indeed. Regards
Sounds like a Beaver on floats..........we're saved!!

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