photoshooter
Topic Author
Posts: 410
Joined: Wed Feb 17, 2010 7:12 pm

Lufthansa's Care On The Ground

Sun Oct 09, 2011 9:36 am

Hi All

when I was at FRA back in June, I noticed Lufthansa had these free tea, coffee and hot coco machines for Lufthansa passengers only. Also, they were handing out free German newspapers.
I think it's a great idea to ''spoil'' the economy class passengers like this but around 16h30,
a janitor scared all the passengers away and closed it. Is there any reason why they do that?
Feel free to discuss it!
'A lie gets halfway around the world before the truth has a chance to get its pants on.' - Winston Churchill
 
PanHAM
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RE: Lufthansa's Care On The Ground

Sun Oct 09, 2011 9:41 am

To clean the place up, of course. The supply of drinks has to be re-filled.

But of course the freebies are available at "open" gates only, if there is no flight departing from a gate the stands will be closed.
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photoshooter
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RE: Lufthansa's Care On The Ground

Sun Oct 09, 2011 9:44 am

Quoting PanHAM (Reply 1):
But of course the freebies are available at "open" gates only, if there is no flight departing from a gate the stands will be closed.

No, the terminal/gates were packed! I noticed two boys trying to get some hot coco but the janitor scared them away, telling them it's ''closing time'' or something like that.
'A lie gets halfway around the world before the truth has a chance to get its pants on.' - Winston Churchill
 
yp6370
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Joined: Sat Apr 29, 2000 4:19 am

RE: Lufthansa's Care On The Ground

Sun Oct 09, 2011 10:42 am

In FRA as well as in MUC there are numerous of such machines around the gate areas. If one is not available there should be another one just at the next gate or a few steps away.

Especially after the liquid ban it's a good idea to save passengers from the horrendous airport prices for beverages at least  
 
744lover
Posts: 168
Joined: Mon Nov 06, 2000 5:29 am

RE: Lufthansa's Care On The Ground

Sun Oct 09, 2011 10:55 am

This is also one of the reasons I always choose LH to fly with.

Let's compare:
- No bag fees (comparing to US carriers)
- Choice to get an alcoholic beverage in economy
- Quality of economy class service (PTV, Free meals and beverages, room legs, etc) when comparing to US carriers (try to fly in AA's 767 economy and you'll understand what I'm mean)
- Coffee machine in FRA and MUC
- Newspapers and magazines when boarding


Now let's take a Low Cost (?) ticket from FR as an example:
- Boarding pass fee - 40 EUR
- Lowest baggage allowance in Europe - 15 Kg and highest excess luggage fee (20 EUR per Kg)
- Hand baggage size limitations - 55cm x 40cm x 20cm vs 56cm x 45cm x 25cm that is IATA's standard. Guess what: you'll have to pay a fee in order to be able to fly
- Expensive in flight service

If we start summing all fees above you'll be finally paying even more than you'd pay at LH or other "conventional" carriers!

I got to a point that I will pay a little bit more and travel without those "you-are-a-fool-and-I'm-getting-every-penny-out-your-pocket" airlines
 
photoshooter
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RE: Lufthansa's Care On The Ground

Sun Oct 09, 2011 11:36 am

Quoting 744lover (Reply 4):
I got to a point that I will pay a little bit more and travel without those "you-are-a-fool-and-I'm-getting-every-penny-out-your-pocket" airlines

I hear you, I've had enough of that, it's good that you share the same opinion!   
'A lie gets halfway around the world before the truth has a chance to get its pants on.' - Winston Churchill
 
macc
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RE: Lufthansa's Care On The Ground

Sun Oct 09, 2011 11:43 am

Quoting 744lover (Reply 4):
I got to a point that I will pay a little bit more and travel without those "you-are-a-fool-and-I'm-getting-every-penny-out-your-pocket" airlines

My point as well. Thats why I cant understand LH introducing credit card payment fees. Might be tempting, but there should be a difference to the cut throat airlines out there. Raise the fares, but stop charging for everything extra.
I exchanged political frustration with sexual boredom. better spoil a girl than the world
 
trent1000
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RE: Lufthansa's Care On The Ground

Sun Oct 09, 2011 12:15 pm

I'd like to discuss something important directly relevant to the Photoshooter's thread title that goes well beyond coffee/cocoa machines:

I was booked to fly the LH A380 FRA/NRT just after the earthquake & tsunami in the Tohoku area, Japan mid-March this year.

LH notified me by e-mail of schedule changes, the ground staff (LX on behalf of LH) in my connecting city gave me numerous options for rerouting & standby. I arrived in FRA on connecting flight & LH had to deal almost individually with a full load of A380 pax divided into 2 flights (FRA/ICN/NGO and FRA/ICN/KIX). Despite the confusion & long queues, I found the staff were efficient and able to keep the pax informed and calm. That spoke volumes for me in terms of LH care on the ground when it really counted. I think I was the last person to board the full A346... It was a less than ideal trip to Japan & on to Tokyo, but under the circumstances, LH overall were great. A belated thank you to the hard-working ground staff and also to the crew who had their schedules altered at such short notice. (with a change of crew(ICN/KIX/ICN or ICN/NGO/ICN).   
 
photoshooter
Topic Author
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RE: Lufthansa's Care On The Ground

Sun Oct 09, 2011 12:23 pm

Quoting trent1000 (Reply 7):
A belated thank you to the hard-working ground staff and also to the crew who had their schedules altered at such short notice.

That's wonderful, I'm glad LH solved the problem like they should. And the example of the coffee/cocoa machines is important as well, just to know LH is interested in (little) details.

thanks for replying!
'A lie gets halfway around the world before the truth has a chance to get its pants on.' - Winston Churchill
 
avek00
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RE: Lufthansa's Care On The Ground

Sun Oct 09, 2011 6:36 pm

Quoting 744lover (Reply 4):
- Quality of economy class service (PTV, Free meals and beverages, room legs, etc) when comparing to US carriers (try to fly in AA's 767 economy and you'll understand what I'm mean)

Depends on which USA carriers...the New United, for instance, tends to offer more legroom and greater IFE offerings compared to Lufthansa.

[Edited 2011-10-09 11:36:59]
Live life to the fullest.
 
Semaex
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RE: Lufthansa's Care On The Ground

Sun Oct 09, 2011 9:35 pm

Quoting avek00 (Reply 9):
Depends on which USA carriers...the New United, for instance, tends to offer more legroom and greater IFE offerings compared to Lufthansa.

Good point. Equipment (and staff) in the air is better on NewUA, but ground staff and services are better with LH IMO
// You know you're an aviation enthusiast when you look at your neighbour's cars and think about fleet commonality.
 
aloges
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RE: Lufthansa's Care On The Ground

Sun Oct 09, 2011 9:36 pm

A little while ago (this August), I was booked to fly LGA-ORD on DL and then, five hours after the arrival, ORD-DUS-STR on LH. The Delta flight didn't work out due to reasons that have nothing to do with this thread, so I arrived at ORD eight hours late (i.e. three hours after my booked flight had departed) and rather distressed. As I walked to the LH check-in, I was greeted by the lady who always stands at the entrance to the check-in waiting area. She was the first to tell me that I shouldn't worry and simply go to the counter.

When I arrived there, the agent requested my travel ID, destination etc. and started working. I was expecting full flights, further delays, huge rebooking fees and penalties as well as (due to the previous experience at DL) surly and uncaring staff, so I was surprised to see her working as if she was checking me in normally. Hence I asked her if she was actually doing just that - her answer was essentially "I am, yes! I'm rerouting you via MUC, so you'll be on the next flight to Europe."

There were no extra fees, no fuss, friendly and helpful staff who were even a bit surprised by my questions and most importantly, they automatically chose the very best solution to my, the passenger's, own problem. I even got full-fare miles despite my booked discount fare.

I realise that they had probably been forced to bump people off the DUS flight and were happy about everyone who hadn't shown up, but to me that made and makes no difference whatsoever.
Don't cry because it's over, smile because it happened.
 
ikramerica
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RE: Lufthansa's Care On The Ground

Sun Oct 09, 2011 11:57 pm

I'm looking forward to my first LH flight / first A346 flight this winter. We'll be in C but it's nice to know they treat Y pax well too.
Of all the things to worry about... the Wookie has no pants.
 
744lover
Posts: 168
Joined: Mon Nov 06, 2000 5:29 am

RE: Lufthansa's Care On The Ground

Mon Oct 10, 2011 6:34 am

Quoting avek00 (Reply 9):
New United

Do you mean the NewUnited formed by CO + UA? DId they preserve CO old seat configuration or everything is brand new?
 
zkeoj
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RE: Lufthansa's Care On The Ground

Mon Oct 10, 2011 7:36 am

Due to the extremely long haul from NZ to Europe, I always have at least one connection, sometimes 3 or 4 on the way. While it is easy for me, more often than not my luggage is not on the belt when I arrive. I take it easy, I am so used to it. I give keynote addresses in clothes I have been wearing for 50+ hours - always a good humorous ice breaker... However, LH and AC have been the only airlines so far to offer me a kit with a fresh t-shirt and toiletries - no other airline has done that yet! It is these small things I like about LH (same with the coffee/tea mentioned above, and the after dinner baileys), and quite frankly, I am yet to have a bad experience with LH (except for one really b***chy check-in lady who thought she knew it all, while she had no clue - but that was in 1990) on 62 legs since 1983. Pretty good record in my books, and I am looking forward to the A380 next month  

Cheers
micha
 
planesmith
Posts: 34
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RE: Lufthansa's Care On The Ground

Mon Oct 10, 2011 8:41 am

Quoting ikramerica (Reply 12):
There were no extra fees, no fuss, friendly and helpful staff

Since the demise of Swissair, Lufthansa is the one remaining airline for consistent courtesy and service - having flown LH on many, many sectors, short and long I have yet to have a poor experience. All LH personnel should be extremely proud of the work they do.
 
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RE: Lufthansa's Care On The Ground

Mon Oct 10, 2011 8:45 am

Quoting photoshooter (Thread starter):
Hi All

when I was at FRA back in June, I noticed Lufthansa had these free tea, coffee and hot coco machines for Lufthansa passengers only. Also, they were handing out free German newspapers.
I think it's a great idea to ''spoil'' the economy class passengers like this but around 16h30,
a janitor scared all the passengers away and closed it. Is there any reason why they do that?
Feel free to discuss it!

SAS sometimes does the same in Stockholm. I suppose it is time for them to collect older papers for recycling and come back after some time with newer. Sometimes they want to switch the stuff to another gate or something. I have noticed the same as you have but I really have not paid much attention. There is probably an explanation. Perhaps an employee handling the stuff is off the shift.
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