Topic Author
Posts: 426
Joined: Mon Sep 12, 2005 3:04 pm

Qantas Outsourcing Documents Leaked

Sat Nov 12, 2011 9:38 am

Don't know if this has been posted but it is a good read but bad news if it happens.
Posts: 11621
Joined: Mon Nov 13, 2000 4:06 am

RE: Qantas Outsourcing Documents Leaked

Sat Nov 12, 2011 11:28 am

Not too much detail there unfortunately.
Anyone can fly, only the best Soar.
Posts: 934
Joined: Sun Apr 11, 2010 12:50 pm

RE: Qantas Outsourcing Documents Leaked

Sat Nov 12, 2011 11:49 am

Not sure how newsworthy this is. Companies look at initiatives like outsourcing all the time. Just because something is investigated/proposed internally doesn't mean it will go ahead.
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Joined: Tue Jul 05, 2011 11:14 am

RE: Qantas Outsourcing Documents Leaked

Sat Nov 12, 2011 12:41 pm

The irony is that outsourcing everything would probably result in a better customer experience if done properly... More consistent standards, higher level of direct accountability and contractual training/procedures that have to be followed to the letter...

It's a shame though -- the same outcomes could be achieved by bringing everything back in house as well...
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Joined: Wed Aug 11, 2010 2:27 am

RE: Qantas Outsourcing Documents Leaked

Sun Nov 13, 2011 12:23 am

Qantas is ultimatly in the business of getting you from A to B, not ground logistics and support positions. There are other companies that can do this better and cheaper than in house. People like to complain about all this outsourcing, but they complain even more when they can not get a ticket from the US to Australia for under $1000US and take 4 suitcases with them.
The airline industry is extremely cut throat, if you do not take advantage of ideas like these, new LCC's and middle eastern carriers will destroy you.

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