jamesontheroad
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EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 3:04 pm

Hell hath no fury as aggrieved consumers 

The next step in airline booking and card fees has been made by EasyJet, who without any notice introduced a flat £9 / €11 "admin fee" yesterday. There are no longer differing fees for different debit cards (so no advantage for Visa Electron) and all credit cards no accrue an addition percentage-based handling fee.

Easyjet.com now has this in the T&Cs:

Quote:
Admin fee and Charges:
• All bookings will incur an admin fee of £9.00.
• Bookings made by Visa Credit Card, MasterCard, Diners Club, American Express, UATP/Airplus will incur an additional fee of 2.5% of the total transaction value, with a minimum charge of £4.95, whichever is greater
• Note this is a UK retail site. Non UK Cardholders transacting on this site may be subject to a cross border fee applied by their Card Issuer.

A representative discussion of the changes from the customers' point of view can be found on the MoneySavingExpert forums here: http://forums.moneysavingexpert.com/showthread.php?t=3725435

In my case I think it's a fairly shady move. My regular EasyJet route could normally be snagged in a sale for £18.99 one way with an Electron card. Now it's £27.99, almost fifty per cent more. Your thoughts?
 
richardw
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 3:39 pm

easyJet operate a shopping basket system, so regular travellers can put 18 sectors in their basket and only pay 50p per sector admin charge with a debit card, so it ain't all bad.
 
jamesontheroad
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 3:59 pm

Quoting richardw (Reply 1):
easyJet operate a shopping basket system, so regular travellers can put 18 sectors in their basket and only pay 50p per sector admin charge with a debit card, so it ain't all bad.

Good observation - a clever trick to encourage repeat business. I'd also be interested to see if any of the airlines no consider 48hr firesales when the fares stay the same (or maybe even creep up a bit), but the admin fees are waived.

(hey easyJet, don't worry about it, you can have that one on the house from me, ok? )
 
hohd
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 4:03 pm

I travelled recently in easyjet and my Visa Electron was rejected and so I was forced to use my visa debit for a fee. This is a mandatory fee, so should be included in the fare. This is similar to Ryan Air's check in fees. Also I would have liked to have booked an open jaw flight itinerary (LPL-BCN-Luton), with all the flights into a single reservation, but easy jet does not allow multiple flight option, hence was forced to pay the visa debit fees twice.
 
babybus
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 4:06 pm

Quoting richardw (Reply 1):
so regular travellers can put 18 sectors in their basket and only pay 50p per sector admin charge with a debit card, so it ain't all bad.

In these economic times I wonder how many of their passengers are regular travellers. I would think the vast majority would be one-off passengers.

This isn't the time to put up prices so they must be very short on cash to do so. £9 x 183= £1,647 for a full flight for doing nothing. I'm not an economist but that must be very near the full cost of operating the flight.
and with that..cabin crew, seats for landing please.
 
richardw
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 4:16 pm

Quoting hohd (Reply 3):
but easy jet does not allow multiple flight option,

It does, you start off with a one way flight and add this one to a basket and then just add more one way flights for multi sectors.
 
gabrielchew
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 4:20 pm

Well, this is no different to a lot of airlines that have an "admin fee". It really annoys me what you price everything up, then this fee appears. I hope it's included in all their advertisments in the headline fare. EI don't include theirs, which I don't like at all.
http://my.flightmemory.com/shefgab Upcoming flights: LGW-OPO-LGW,LHR-FCO-CTA-LIN-LCY,LHR-AMS-GRQ-SEN,LTN-CPH-LHR-ORD
 
cygnuschicago
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 4:48 pm

Fortunately, the UK are planning to ban this by end of the year, while the EU will do so by 2014. Of course, airlines will try and get around it calling it an "admin" fee, but the crackdown is coming
If you cannot do the math, your opinion means squat!
 
richcandy
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 5:00 pm

Hi

I find the question of these fees really difficult to answer. If you are a business with a mark up of only a couple of % and the banks charge between 2.5% and 3.5% to process a payment, then you need to charge to take cards. Unless you take a guess at what you are likely to pay in fees for processing cards over a full year split it by the number of seats you expect to sell and then just increase all fares to include this.

Or maybe it would be better to only charge customers what it actually cost you as a retailer. So have a sliding scale with debit cards at one end and Amex/JCB at the other.

With online retailers I really don't know whats fair. I mean if walk in to a shop and they say that if you buy something and pay with a debit card it will cost £1 extra or with Visa/Mastercard 2.5% extra or Amex 3.5% extra or you can pay cash with no extra charge. Then I understand the charges as you have a choice. With online retailers you have no choice other than to pay with a card so should it not just be included in their prices/fares?

Alex
 
richardw
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 5:15 pm

Quoting Richcandy (Reply 8):
it would be better to only charge customers what it actually cost you as a retailer

Yes, this is the simplest.

But business loves 'additional revenue streams' which the £9 admin fee is.

Was 'additional revenue streams' an invention of some business guru?
 
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eurowings
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 5:44 pm

Quoting Babybus (Reply 4):
This isn't the time to put up prices so they must be very short on cash to do so. £9 x 183= £1,647 for a full flight for doing nothing.

Well, they were charging £8 per booking before on debit cards (excluding Visa Electron). So, it's a £1 increase for most people, but that can cover many bookings in one transaction now. The only people who lose out really are those who were booking with Visa Electron (like myself!) and avoided the charge all together.

"Which?" the consumer organisation that submitted the "super-complaint" about this seem to have cautiously welcomed it as "a step in the right direction" - www.bbc.co.uk/news/business-16546582

It's totally unavoidable though.

A few people were saying Ryanair is now better for card fees. Well, I'd say for most people, it's not. FR's card fee is avoidable, but only if you have a Ryanair issued Prepaid MasterCard, which is the most bizarre card out there.

FR charges £6 per person per flight, so even one person would be charged £12 on a return flight (£3 more than EZY). A family of four would be looking at £48.
"Freddie Laker may be at peace with his Maker, but he is persona non grata with IATA."- HRH Duke of Edinburgh
 
tcasalert
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 6:09 pm

Crazy, just the latest airline to skirt around the new regulations.

I mean I do feel sorry for poor old easyJet, as it must cost them an absolute fortune everytime someone clicks "confirm" and a computer places the booking, and another computer emails a ticket out, but surely these costs are part of the associated costs of running an airline? I mean airlines issuing paper tickets never charged a penny extra for booking, yet now the process is completely automated.

After all, when airlines went paperless back in the late 90s/early 00s, they all made bold claims that it would reduce costs and therefore fares. They didn't mention that 10 years down the line, these massive cost savings would actually start costing even more money than the paper tickets.

Just goes to show that it's not just FR that are the ripoff merchants, they're all at it and as quickly as a new law is passed, they will all find another way to fiddle the system and keep ripping people off.
Next flight: Feb 2012 - BHX-CPH-BHX - SK MD87 / CRJ900
 
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eurowings
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 6:32 pm

Quoting TCASAlert (Reply 11):
I mean airlines issuing paper tickets never charged a penny extra for booking, yet now the process is completely automated.
Quoting TCASAlert (Reply 11):
Just goes to show that it's not just FR that are the ripoff merchants, they're all at it and as quickly as a new law is passed, they will all find another way to fiddle the system and keep ripping people off.

And how much were the airlines charging for their tickets in the 'glory days'? Costs were all factored in and fares were considerably higher at certain times....

The fare after all these surcharges is still likely to be cheaper than it was in the past,

The way I see it, costs are rising with ETS just coming in and this is just another way to avoid putting the headline fares up. The passenger will have to pick up the bill for increasing APD and ETS credits.

I am not saying it's the right thing to do, but I can see why EZY need additional revenue. There should be a 'free' option, but there you go.

[Edited 2012-01-13 10:35:20]
"Freddie Laker may be at peace with his Maker, but he is persona non grata with IATA."- HRH Duke of Edinburgh
 
richardw
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 6:38 pm

easyJet fares just plummet too low due to over supply

Barcelona to London Luton
Dep Wed, 01 February 2012 20:45
Arr Wed, 01 February 2012 22:05
Flight 2268
1 Adult
1 x £13.99

just a few weeks away and the fare is really really low.
 
Pe@rson
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 6:42 pm

Quoting TCASAlert (Reply 11):
Just goes to show that it's not just FR that are the ripoff merchants, they're all at it and as quickly as a new law is passed, they will all find another way to fiddle the system and keep ripping people off.

While it is frustrating (I'm pleased when I book a one-way fare, which is quite often, I will pay less on FR in card fees than EZY), I am not sure why it is ripping people off given that they could decide against paying and go elsewhere.

Also, what people should do is simply consider the total to-pay amount rather than the individual components that consititute the total. For example, if X-Y was £35 one-way all-in, and that vis-a-vis alternatives was good, then who cares whether £9 of that amount was from a card payment?
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
lukeyboy95
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 6:49 pm

Just another cost to encourage people to use BA really.

It isn't ripping people off, but customers hate add-on fees. Should be gone within a year or so in the UK.
Breaking down the stereotypes - one by one
 
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eurowings
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 7:04 pm

Quoting lukeyboy95 (Reply 15):
Just another cost to encourage people to use BA really.

If BA are even an option. EZY are just too convenient for many - local airports and direct flights from the regions.

Interestingly, ZB recently scrapped their debit card fees. However, their flights are often still more expensive against EZY.

[Edited 2012-01-13 11:06:14]
"Freddie Laker may be at peace with his Maker, but he is persona non grata with IATA."- HRH Duke of Edinburgh
 
1stfl94
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 7:20 pm

Quoting lukeyboy95 (Reply 15):

Just another cost to encourage people to use BA really.

It isn't ripping people off, but customers hate add-on fees. Should be gone within a year or so in the UK.

It's a simple principle, people think the price they see is what they pay and it would be really nice if the airlines advertised what the flight actually cost, rather than just the basic fare. In a lot of cases, even adding on charges, bags and onboard food, Easyjet and Ryanair still usually end up cheaper than BA.

BA incidentally do charge credit card fees, though they don't for debit cards so this hardly going to send customers running in their direction.

On the other hand having a flat fee does make it easier to work out the total cost of your flight, and still fairer than the Ryanair route of charging per passenger, per sector.
 
Pe@rson
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 7:44 pm

Quoting 1stfl94 (Reply 17):
still fairer than the Ryanair route of charging per passenger, per sector.

Most airlines charge on a per-passenger, per-sector basis.
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
1stfl94
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 7:57 pm

Quoting Pe@rson (Reply 18):
Quoting 1stfl94 (Reply 17):
still fairer than the Ryanair route of charging per passenger, per sector.

Most airlines charge on a per-passenger, per-sector basis.

Really??, think I only paid about a fiver in card charges on the last easyjet flight I booked. Ryanair would have been a minimum of £12
 
ORDJOE
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 8:13 pm

A European LCC screwing you over with more fees, well I never.
 
Pe@rson
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 8:37 pm

Quoting 1stfl94 (Reply 19):
Quoting Pe@rson (Reply 18):
Quoting 1stfl94 (Reply 17):
still fairer than the Ryanair route of charging per passenger, per sector.

Most airlines charge on a per-passenger, per-sector basis.

Really??, think I only paid about a fiver in card charges on the last easyjet flight I booked.

Evidently not BA and EZY - and I did not say they did - per this thread and experience booking with them. However, many others that charge card fees do so on a per-passenger, per-sector basis.
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
NUAir
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 9:23 pm

Quoting Richcandy (Reply 8):
If you are a business with a mark up of only a couple of % and the banks charge between 2.5% and 3.5% to process a payment, then you need to charge to take cards. Unless you take a guess at what you are likely to pay in fees for processing cards over a full year split it by the number of seats you expect to sell and then just increase all fares to include this.
Quoting richardw (Reply 13):
Barcelona to London Luton
Dep Wed, 01 February 2012 20:45
Arr Wed, 01 February 2012 22:05
Flight 2268
1 Adult
1 x £13.99

So in the world of the LLC £13.99 x 3.5% = £9.00

Yup that sounds about right.

"Admin" cost is just part of the ticket price. Next they will separate fuel costs out and charge passengers another 600% mark-up on jet fuel or they could separate out the cost of staples at HQ?
"How Many Assholes we got on this ship?" - Lord Helmet
 
aerokiwi
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Fri Jan 13, 2012 10:53 pm

Quoting Pe@rson (Reply 18):
Most airlines charge on a per-passenger, per-sector basis.

Which is where the real rort is. Does it actually cost an airline more to process a return ticket, and additional passengers on an itinerary if it's all on the same card and in the same payment? And if it does, presumably because that implies a higher total fare, then shouldn't it be applied as a percentage of the total?

Afterall, as the airline's say, you should only pay for what you use - so if the headline fare I pay is less than someone else, then the cost of processing that transaction will be less, and I should be charged less. No?
 
GT4EZY
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Sat Jan 14, 2012 12:06 am

I don't really like the 'admin fee' either . However, and this won't be a very popular view, the consumer is partly to blame. There is an unrelenting thirst for cheap flights to the extent where a return fare of £150/£200 on a sector length of 4+ hours is deemed expensive. Nobody (I hope) would argue thats not a lot of money, to many people these days it is. However we have reached a point where those airlines who predominantly compete on price have to, to some extent, massage the figures in order to tap into this thirst and to keep up with the competition. That is why I support legislation to level the playing field in this respect......I don't think it should particularly be down to one airline because in my view a policy of "no extra's" would likely harm that carrier. It is my belief that it would still take close to a generation to break the cycle.

It's also interesting that there is alot more hysteria/comment about this than the fuel surcharge adopted by various airlines at various points in the past. It's no different in my view.

Please don't mistake my sentiments, I don't particularly like the admin/card fee's and in fact it is the only extra that I don't really agree with. But I don't think the consumer is whiter than white on this issue for reasons I have cited.
Proud to fly from Manchester!
 
Sketty222
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Sat Jan 14, 2012 12:07 am

Quoting 1stfl94 (Reply 17):
It's a simple principle, people think the price they see is what they pay and it would be really nice if the airlines advertised what the flight actually cost, rather than just the basic fare. In a lot of cases, even adding on charges, bags and onboard food, Easyjet and Ryanair still usually end up cheaper than BA

Here is a link to a Value Calculator on ba.com. It's a little out of date with regards to the cc fees for U2 but it still represents great savings for a customer to book BA instead of U2/FR.
Don't get me wrong though, U2 and FR are pretty much the only option for customers who want to fly direct from the regions.

http://www.britishairways.com/travel...link=main_nav&gsLink=searchResults
There's flying and then there's flying
 
GT4EZY
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Sat Jan 14, 2012 12:09 am

Quoting Babybus (Reply 4):
In these economic times I wonder how many of their passengers are regular travellers. I would think the vast majority would be one-off passengers.

On certain types of route Easyjet has a hell of a lot of regular passengers. You'd be surprised.
Proud to fly from Manchester!
 
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eurowings
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Sat Jan 14, 2012 11:37 am

Quoting Sketty222 (Reply 25):
Here is a link to a Value Calculator on ba.com. It's a little out of date with regards to the cc fees for U2 but it still represents great savings for a customer to book BA instead of U2/FR.

There is a major flaw in that in my opinion. It's a great marketing tool for BA, but what does it really say? Apart from card fees, it seems to say that if you were to travel with EZY or FR and want all the "extras" and "frills" that BA provide, this is how much you would pay. Of course, some people will, so it is valid! However, it's the total price I think most people are bothered about. If EZY is still cheaper than BA, and people aren't bothered about the service difference, then who will most people book....

What if you don't want to take hold baggage or buy speeding boarding or onboard food and drinks. BA's hand baggage allowance is quite similar to EZY (same dimensions, just that it's one bag only). EZY will perhaps be moving to allocated seating as well.

Don't get me wrong, it's clever marketing by BA, but on my short trips I could easily get the EZY addition to +£0.00. That will change though to £9.00 return.

[Edited 2012-01-14 03:50:58]
"Freddie Laker may be at peace with his Maker, but he is persona non grata with IATA."- HRH Duke of Edinburgh
 
1stfl94
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Sat Jan 14, 2012 12:05 pm

Quoting GT4EZY (Reply 24):
I don't really like the 'admin fee' either . However, and this won't be a very popular view, the consumer is partly to blame. There is an unrelenting thirst for cheap flights to the extent where a return fare of £150/£200 on a sector length of 4+ hours is deemed expensive. Nobody (I hope) would argue thats not a lot of money, to many people these days it is. However we have reached a point where those airlines who predominantly compete on price have to, to some extent, massage the figures in order to tap into this thirst and to keep up with the competition. That is why I support legislation to level the playing field in this respect......I don't think it should particularly be down to one airline because in my view a policy of "no extra's" would likely harm that carrier. It is my belief that it would still take close to a generation to break the cycle.

It's also interesting that there is alot more hysteria/comment about this than the fuel surcharge adopted by various airlines at various points in the past. It's no different in my view

I wouldn't argue that a £150/£200 fare for a flight to say Sharm el Sheikh isn't cheap, I would see it as a bargain and ultimately, U2 and FR have spotted gaps in the market and exploited them for all their worth. Since the days of deregulation, for airlines to get Y pax onboard and obviously LCCs, it comes down to price.

Where there's a difference between fuel surcharges and card charges is that fuel is something with a volatile price, people notice the difference filling their car so might understand the implications when filling up a plane. However, you can do a Tescos shop that costs more than a flight yet you don't get asked to pay extra to use your credit card, so why would consumers expect airlines to be different. (I'm talking from uninformed POV here). Secondly, with all the extra fees, it becomes much more an effort to travel at a cheap price, admittedly more so with FR than U2
 
nclmedic
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Sat Jan 14, 2012 12:23 pm

The UK government has already said in no uncertain terms that it won't tolerate companies simply re-packaging existing card fees for customers as 'admin' charges. This will, no doubt, end in a court case eventually, and we can hopefully put this stupid argument to bed.

I must say, though, that £9 per transaction isn't all that bad, and certainly not as bad as other companies (FR) who (AFAIK) charge their 'admin' fee per passenger per flight.

On a slight aside, the next absolutely abhorrent practice that needs serious redress by the UK is the issue surrounding Airport Passenger Duty. Currently if you cancel a flight (even a non-refundable one) the APD which has already been collected by the airline should be returned to the customer - the passenger has not utilised any of the airport services and therefore should be entitled to a refund. However, when trying to claim this back from any airline (doesn't matter who - BA, U2, FR, they're all the same) the company will levy another 'admin fee' which will invariably be more than the tax paid. The customer therefore won't claim the tax back, and the airline pockets the money. This means that airlines are effectively nominating themselves as a beneficiary of a government tax. In my book, this is plain and simple fraud.
 
bennett123
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Sat Jan 14, 2012 12:29 pm

IMO, if it is not realistic to avoid, then it is part of the price, black mark U2.
 
richardw
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Sat Jan 14, 2012 1:32 pm

Quoting nclmedic (Reply 29):
Currently if you cancel a flight (even a non-refundable one) the APD which has already been collected by the airline should be returned to the customer - the passenger has not utilised any of the airport services and therefore should be entitled to a refund. However, when trying to claim this back from any airline (doesn't matter who - BA, U2, FR, they're all the same) the company will levy another 'admin fee' which will invariably be more than the tax paid.

When I cancelled with BA a while ago, the admin fee wasn't more than the refund and I did get some monies back.
 
ltbewr
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Sat Jan 14, 2012 2:31 pm

Here in the USA, it is very common for gas/petrol stations to charge enough more if one uses a debit/credit card to pay for the administrative fee they have to pay to the card issuer/Visa/MC which here is usually $ .25 - .35 + 1.5% of the gross amount of the transaction. That fee cost to them could be higher if someone here has a 'rewards' type CC/Debit card with a significant rebate amount (1%-5% on selected purchases).

With already very thin profit margins and perhaps too cheap base fares, these 'administrative fees' may be a smart way for EasyJet to reduce losses or make some profit. It may also be applied so to cover charge-backs for rejected and unpaid transactions to the airline. I would suspect EasyJet lose many Pounds/Euros a year from 'charge-backs'. Recent changes to CC/Debit card fees and other charges in the USA has led to limits on use, including minimum purchases to use a CC/Debit (usually $10 or more, depending on the purchase).
 
art
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Sat Jan 14, 2012 4:13 pm

Quoting Sketty222 (Reply 25):
Here is a link to a Value Calculator on ba.com. It's a little out of date with regards to the cc fees for U2 but it still represents great savings for a customer to book BA instead of U2/FR.
Don't get me wrong though, U2 and FR are pretty much the only option for customers who want to fly direct from the regions.

http://www.britishairways.com/travel...sults

Mmmm... if you check the BA screen for lowest prices to Faro from LGW in each month of 2012, it says £49.00 for February but when you look at the prices for all the days in February, the cheapest is £60.00! I agree that LCC's are less than open about the cost of getting from A to B and make it very time consuming for passengers to find out while BA does not waste the passengers' time by concealing the total journey cost at the outset but it would be nice if BA did not waste the passengers' time by getting their prices to match their published prices.
 
Pe@rson
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Sat Jan 14, 2012 4:31 pm

Quoting jamesontheroad (Thread starter):
without any notice introduced a flat £9 / €11 "admin fee" yesterday.

Yesterday? When I search for a one-way flight and wish to pay by credit card, it says I must pay €17; by debit card, €11.
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
lukeyboy95
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Sat Jan 14, 2012 5:27 pm

Quoting EuroWings (Reply 16):

Quoting lukeyboy95 (Reply 15):
Just another cost to encourage people to use BA really.

If BA are even an option. EZY are just too convenient for many - local airports and direct flights from the regions.

oh, yep, just on specific routes I should have said. Particularly LON - GLA/ EDI market
Breaking down the stereotypes - one by one
 
ammunition
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RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Sat Jan 14, 2012 5:49 pm

I think there should be 2 constituent parts to the cost of a ticket, internal costs and external costs, with a clear line drawn between the two, i.e. external are 3rd party such as airport charges, government charges, and internal being all the costs the airline incurs to transport passenger from A to B such as fare, fuel, transaction, emissions.
For LCC who have an array of additional products, these should be clearly priced (as most of them are currently).

From a customer point of view, I just want to see 1 airline charge, 1 taxes (APD, PSC, etc) charge, and any realistic extras which I may have bought!!

If the regulatory bodies can make it this simple then I think customers would be a lot less confused and airlines would probably make more money!
Saint Augustine- 'The world is a book and those who do not travel, read only 1 page'
 
Sketty222
Posts: 904
Joined: Sat Mar 04, 2006 6:36 am

RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Mon Jan 16, 2012 12:09 am

Quoting art (Reply 33):
if you check the BA screen for lowest prices to Faro from LGW in each month of 2012, it says £49.00 for February but when you look at the prices for all the days in February, the cheapest is £60.00! I agree that LCC's are less than open about the cost of getting from A to B and make it very time consuming for passengers to find out while BA does not waste the passengers' time by concealing the total journey cost at the outset but it would be nice if BA did not waste the passengers' time by getting their prices to match their published prices.

How do you know the best priced ticket at £49.00 hasn't sold out already?

after looking at your post I found seats available at £49 on the BA2692, 27th February departing 15:25.........

[Edited 2012-01-15 16:11:53]
There's flying and then there's flying
 
L410Turbolet
Posts: 5433
Joined: Wed May 05, 2004 9:12 am

RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Mon Jan 16, 2012 12:32 am

Quoting jamesontheroad (Thread starter):
Your thoughts?

I thought EasyJet was better than that. One would expect this sort of measure more likely to come from the Ryanair School of business thought on ripping off passengers through ridiculous and outrageous fees.   
 
art
Posts: 2679
Joined: Tue Feb 08, 2005 11:46 am

RE: EasyJet Introduces Flat £9/€11 Admin Fee For All

Mon Jan 16, 2012 6:57 pm

Quoting Sketty222 (Reply 37):
after looking at your post I found seats available at £49 on the BA2692, 27th February departing 15:25.........

I have just looked again and indeed it is there now. Was not yesterday. I know I checked 27th February because it was bookmarked from my previous search. Just one of those things, I suppose.