|Quoting SU (Reply 12):|
IAD 380 you really do not like UA that much?)) Out of curiosity, what didn't you like and who will be the substitute for LH to europe
- I dislike UA
because of the way their staff treated my family when we flew with them from FRA
. The check-in staff in FRA
was unhelpful. The boarding process was chaotic. Shortly after take-off, my elder daughter asked for a new set headphones to replace a set that was broken. The FA
ignored her at first, and then told my daughter not to bother her any more with such petty requests. Later on, the same FA
was extremely rude to my younger daughter when serving dinner. The meals were not properly heated. Another FA
snapped at my wife when she requested something for our daughters. When we flew on LH
, we were treated as valued customers.
withdraws from IAD
, we will fly either another Star Alliance carrier, or AF
, or KL
, even though they belong to other alliances. We have flown these carriers on other trans-Atlantic trips. Besides UA
, there are other choices for trans-Atlantic and trans-Pacific flights from IAD
. Unfortunately, there are not many other options from IAD
to South America.
Almost everyone I know prefers other international carriers to UA
. Whenever possible, I will avoid UA
for the forseeable future.