|Quoting aeroblogger (Reply 4):|
LH didn't succumb to the gulf carriers. They succumbed to the DGCA.
Knowing India, one of these European airlines (the one that charges 150 euros!?) probably charged one of the Director General's acquaintances an obscene amount. I guess European airlines need to be careful about who they mess with
It is kind of funny though, and kudos to the Indian government for standing up for consumers. The main issue here is probably pax ignorance and poor advertising. I doubt the airlines advertise the cost of the second bag clearly, beyond the generic "Additional Fees may apply". On the other hand. if they advertised it clearly - "Second bag will cost 150 euros", they wouldn't get the kind of people they apparently fleece at airports.
One has to remember that the Indian Y market is very price-sensitive and not quite as travel-savvy as their western counterparts. Most of the people affected negatively by things like this are VFR traffic who make month-plus long trips (hence the need for two bags) every 2 or 3 or 4 years. To them, these ridiculous fees can come as a genuine shock. Whose fault is it - the pax for not knowing, or the airline for not advertising it clearly (within the Indian context)? DGCA has decided that its the airlines responsibility to advertise clearly (refreshing, in this day and age). I suspect LH
considered its options and decided that clarity of fees might affect it too adversely - easier to just offer the extra bag.
And why not. LH
needs India more than India needs LH
|Quoting YTZ (Reply 7):|
With the crappy aircraft they put on India routes, they should be offering something else in return
Amen. In my books, LH
is about as close to long-haul LCC as there possibly can be out there. Are they still flying non-AVOD aircraft to India? And that 31" seat pitch. And those (occassionally edible) kiddy meals they try to pass off as 'lunch' and 'dinner' in Y. I don't mind LH
shorthaul in Europe - very efficient operation. But on longhaul in their 744s, they're ...well...an LCC in all but name.
And yet none of it is invested in putting out a world-class product. Pity really. Even loss-making AC
can put out a better product in Y than LH
. More seat pitch, better IFE etc etc.