gigneil
Topic Author
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New United.com Now Available.

Sat Mar 03, 2012 9:47 am

http://www.united.com/

It looks, well, like it was written in 1996. Just like Continental.com. But hey, its over and done with.

Congratulations, United.

NS
 
C010T3
Posts: 1619
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RE: New United.com Now Available.

Sat Mar 03, 2012 10:06 am

Is it just here or is the new United.com showing BusinessFirst as United First on the seat maps?
 
RyanairGuru
Posts: 6554
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RE: New United.com Now Available.

Sat Mar 03, 2012 10:18 am

Quoting C010T3 (Reply 1):
Is it just here or is the new United.com showing BusinessFirst as United First on the seat maps?

Well I just went in to book seats on 'manage my booking' and it's showing UnitedFirst and UnitedBusiness.

I'm sure some teething problems were to be expected.

Still, I personally preferred PMUAs website. And I think that might be the first remotely positive thing I've ever said about them!!!
Worked Hard, Flew Right
 
AA737-823
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RE: New United.com Now Available.

Sat Mar 03, 2012 11:35 am

Quoting RyanairGuru (Reply 2):
Still, I personally preferred PMUAs website. And I think that might be the first remotely positive thing I've ever said about them!!!

As a dedicated Continental flyer, I can say that there were DEFINITE pros and cons to both sites.
A big drawback to the CO site was the lack of partner bookings- UA.com would book you into LCY all day long, while CO.com has always said, "Neither CO nor any of our partners fly to London City" which is complete hogwash.

I hope this isn't the case, as I'm trying to book a USA-London City flight right now!!

UA's website was, in my opinion, a bit crummy though. It had some useful tools, but CO (whether we like the design and banner ads or not) was a bit more functional. That's just my opinion.
 
PIEAvantiP180
Posts: 486
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RE: New United.com Now Available.

Sat Mar 03, 2012 11:57 am

They must be experiencing some IT issues but majority of CO now UA flights are not showing up in sabre. For instance you can book iah to ewr but atl to ewr only shows the two daily UA express flights and nothing else. Most of the connections going thru ewr are not even showing up like the hub does not even exist. Our is it possible that they are still loading flights into the system and its taking a while.
 
greenwichsud
Posts: 52
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RE: New United.com Now Available.

Sat Mar 03, 2012 12:53 pm

Quoting gigneil (Thread starter):
It looks, well, like it was written in 1996. Just like Continental.com. But hey, its over and done with.

Congratulations, United.

Judging by the look and feel of some of their non-core websites created since the merger, I would imagine that there will be an update once the functionality kinks are worked out:

http://www.unitedhub.com/
http://www.unitedcontinentalholdings.com/
 
jayhup
Posts: 412
Joined: Mon Jan 28, 2002 11:22 pm

RE: New United.com Now Available.

Sat Mar 03, 2012 2:23 pm

Hi Guys,

Trying to check in now for my JFK-LAX tomorrow and we seem to be stuck on the swirling plane/car/hotel bed screen.

Has anyone been able to check in online yet?

Thanks!

JH

P.S. I liked the look of the old UA site better. I haven't tried any of the functionality yet (aside from check in) so can't comment on that.
 
jayhup
Posts: 412
Joined: Mon Jan 28, 2002 11:22 pm

RE: New United.com Now Available.

Sat Mar 03, 2012 2:26 pm

Scratch that.

It came back with a response that my reservation requires special handling and that I need to check in at the airport.

Interesting because I'm not trying to upgrade or anything.

Will try again later and keep you posted...

JH
 
PIEAvantiP180
Posts: 486
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RE: New United.com Now Available.

Sat Mar 03, 2012 3:04 pm

I posted this on another thread.

Just got a call from a friend of my flying out of SMF and they just made an announcement that people might have to wait for three hours to get checked in and all flights have been halted till they can figure out the right pax on them. Sounds like a mad house, good luck to all the gate and counter agents today as i'm sure its going to be a busy and stressful day for them. They are having to hand check in everybody.
 
BOACCunard
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RE: New United.com Now Available.

Sat Mar 03, 2012 3:12 pm

So, this morning I went to United.com, logged in with my old OnePass/new MileagePlus number and PIN, and my reservation for a week from today, booked on the old United.com (but with my OnePass number attached) is right there on the home page. Cool. Works exactly as it is supposed to.   

One thing I didn't realize, though I would have had I thought about it, is that I now have a new record locator. I haven't received an email from UA telling me this, which is something I hope I will soon, since not everyone would discover this the way I did. What would happen if on Friday I, as a typical oblivious customer and not someone who has been closely watching the merger anyway, tried to check in with my old record locator?
Getting There is Half the Fun!
 
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kgaiflyer
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RE: New United.com Now Available.

Sat Mar 03, 2012 3:17 pm

Mostly positive.

But OMG -- they lost all my Lifetime Miles.

I'm now at "Lifetime Miles 000" -- down from 540,000 Lifetime Miles
 
B747forever
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RE: New United.com Now Available.

Sat Mar 03, 2012 3:17 pm

Quoting BOACCunard (Reply 9):
One thing I didn't realize, though I would have had I thought about it, is that I now have a new record locator. I haven't received an email from UA telling me this, which is something I hope I will soon, since not everyone would discover this the way I did. What would happen if on Friday I, as a typical oblivious customer and not someone who has been closely watching the merger anyway, tried to check in with my old record locator

I am pretty sure that the old record locator works too for bookings made before this change. Otherwise they must notify all their customers.

Anyway, I could see my booking without any problems, and got the new record locator. Basically the new website is still Continental.com only with United branding everywhere.
Work Hard, Fly Right
 
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kgaiflyer
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RE: New United.com Now Available.

Sat Mar 03, 2012 3:30 pm

Quoting AA737-823 (Reply 3):
UA's website was, in my opinion, a bit crummy though. It had some useful tools, but CO (whether we like the design and banner ads or not) was a bit more functional. That's just my opinion.

That's funny since many of us (and I fly CO and UA 50-50) think the exact opposite.

But no difference now. Let's light this candle and make it work.
 
panam330
Posts: 1967
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RE: New United.com Now Available.

Sat Mar 03, 2012 5:58 pm

I seem to have lost all of my miles in the transition. Let's hope they fix that. My res for this coming Monday shows up fine though.
 
atrude777
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RE: New United.com Now Available.

Sat Mar 03, 2012 6:21 pm

Quoting panam330 (Reply 13):
I seem to have lost all of my miles in the transition.
Quoting kgaiflyer (Reply 10):

But OMG -- they lost all my Lifetime Miles.

I'm now at "Lifetime Miles 000" -- down from 540,000 Lifetime Miles

United has been communicating this with everyone via emails, and posted this on their Facebook Page. UA has done really well in my opinion in communicating as much as they can about this.

United
As we communicated last week, miles may not be viewable immediately in MileagePlus accounts after our system cutover. We’ve begun the process of updating account balances. Premier members and members who linked their accounts should see accurate balances within 24 hours. Others may take longer, but generally within 48 hours of initial login.



I was a bit concerned because I am expecting 50,000 miles to post any time, and it was attached to my UA Account and not CO's account. I just hope it doesn't get mixed up in the transition. I have a trip depending on this!  

Alex
Good things come to those who wait, better things come to those who go AFTER it!
 
point2point
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RE: New United.com Now Available.

Sat Mar 03, 2012 6:32 pm

One of my favorite qualms with these airline websites is how they present their route maps.

I got onto F9's site, and their static route map is becoming a mess. And at one time, they actually had an interactive map, which is nowhere to be found now.

Now I look at the new UA site, and at their route map page, they have two static route maps, one for domestic, and one for international. And they are even a bigger mess in .pdf than that of F9. How can anyone tell anything, other than be overwhelmed by these route maps?

That being said, UA still has an interactive map here

http://cgi.ua.flightlookup.com/routemap/routemap-fullscreen.html

and my question, I guess, is why isn't the interactive map available with a link from this new site? Or have I not found it there and I need to look more?

Oh well......?
 
FlyPNS1
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RE: New United.com Now Available.

Sat Mar 03, 2012 6:41 pm

Quoting kgaiflyer (Reply 12):
That's funny since many of us (and I fly CO and UA 50-50) think the exact opposite.

But no difference now. Let's light this candle and make it work.

While the "new" United site is pretty ugly and cluttered, it is amazing some of the things it can do that old United couldn't. It's pretty awesome to see partner award availability on carriers like NH, LX and NZ....something you could NEVER do on the old united.com site.
 
dahawaiian
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RE: New United.com Now Available.

Sat Mar 03, 2012 7:02 pm

United is definitely having problems with their new system today. I was just on flt 552 from SFO-DEN, and everyone who did not originate out of SFO had to get new boarding passes. Additionally, an FA called on a few people to identify themselves to the crew after boarding to make sure they were actually on the flight.
 
laxboeingman
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RE: New United.com Now Available.

Sat Mar 03, 2012 7:14 pm

Congratulations! I like the new look better than their old look, but that is just me. CO's website is no longer in existence. This is a major step in the merger process and there will be more to come. I believe, but I may not be correct yet, that OnePass is gone. I have said this before and I will say it again, the future of aviation, a world with only several large airlines and revolutionary e/q, is here.

Thank you,

laxboeingman

[Edited 2012-03-03 11:19:22]
The opinions I post are mine and not of any organization I am affiliated with.
 
777fan
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RE: New United.com Now Available.

Sat Mar 03, 2012 7:24 pm

Quoting greenwichsud (Reply 5):
Judging by the look and feel of some of their non-core websites created since the merger, I would imagine that there will be an update once the functionality kinks are worked out:
Quoting FlyPNS1 (Reply 16):
While the "new" United site is pretty ugly and cluttered, it is amazing some of the things it can do that old United couldn't. It's pretty awesome to see partner award availability on carriers like NH, LX and NZ....something you could NEVER do on the old united.com site.

It's admittedly pretty fugly (I liked the version they were running just before the switch) but the new site claims they're going to update it before long.

The partner award feature is awesome...

777fan
DC-8 61/63/71 DC-9-30/50 MD-80/82/83 DC-10-10/30 MD-11 717 721/2 732/3/4/5/G/8/9 741/2/4 752 762/3 777 A306/319/20/33 AT
 
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gdg9
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RE: New United.com Now Available.

Sat Mar 03, 2012 7:28 pm

This is a great example IMHO of taking a great, clean and easy to navigate website - the old United site, and replacing it with a cluttered, mid 90s era mess - Continental's site.
@dfwtower
 
worldflyer
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RE: New United.com Now Available.

Sat Mar 03, 2012 7:42 pm

The link to the interactive route map is on the Route Map page (see yellow higlight)

http://www.united.com/CMS/en-US/travel/Pages/routemaps.aspx
 
MadameConcorde
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RE: New United.com Now Available.

Sat Mar 03, 2012 8:12 pm

Available and seriously messed up.

My lifetime flight miles are back to zero when they should be close to a million and a half butt in seat miles.

Doing a mpck print-out of the new card (haven't received it in the mail yet) I don't see my Million Miler Gold status anymore.

They gave me a new random Mileage Plus number with a new formar when I had my Mileage Plus number since pre-1990. I still have my old paper card from way back when.

Everything is now in the Continental format with a new website that leaves a lot to desire when the old UA site with the old Mileage Plus number was working very well.

 
There was a better way to fly it was called Concorde
 
C010T3
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RE: New United.com Now Available.

Sat Mar 03, 2012 8:55 pm

Quoting RyanairGuru (Reply 2):
Well I just went in to book seats on 'manage my booking' and it's showing UnitedFirst and UnitedBusiness

Considering that PMCO flights did not have First and Business Class, you're looking at a PMUA flight. The problem is with PMCO intercontinental flights.
 
tonytifao
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RE: New United.com Now Available.

Sat Mar 03, 2012 9:13 pm

Site is horrible. They still don't match AA or DLs.
 
atrude777
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RE: New United.com Now Available.

Sat Mar 03, 2012 9:25 pm

After doing some searching around I can certainly attest the availability of mileage award is SO much better, and I have so many choices I cannot decide which flight to take and where to go!

It's good so far for me, but still my miles are not showing up.

Alex
Good things come to those who wait, better things come to those who go AFTER it!
 
AA737-823
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RE: New United.com Now Available.

Sat Mar 03, 2012 9:34 pm

Quoting MadameConcorde (Reply 22):
They gave me a new random Mileage Plus number with a new formar when I had my Mileage Plus number since pre-1990. I still have my old paper card from way back when.

They notified you ages ago that you'd receive a new MileagePlus number. Everyone had to lose something- it's a MERGER.

Quoting MadameConcorde (Reply 22):
Everything is now in the Continental format with a new website that leaves a lot to desire when the old UA site with the old Mileage Plus number was working very well.

They've already said that, once things get integrated and are running smoothly, they'll redo the website. And again, either all the CO people had to lose their number, or all the UA people did- when switching from two systems to one, things have to change. If you can't handle a few digits being changed, perhaps you should head over to southwest.com.



Otherwise, in follow up to my previous reply, it's confirmed- new UA.COM still can't book via LX of LH to LCY... just like old CO.COM.
Grrrrrrrrrrr....
 
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kgaiflyer
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RE: New United.com Now Available.

Sat Mar 03, 2012 9:35 pm

Quoting tonytifao (Reply 24):
Site is horrible. They still don't match AA or DLs.

Okay, I have to take issue with you.

I've used the AA site since they bought TWA (I was a TWA "Aviator" class frequent flyer until 1998).

The AA site is as ugly as spit -- even though it's quite functional, and it hasn't changed much in decades.

I assume you're simply trying to be a provocateur.
 
USAIRWAYS321
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RE: New United.com Now Available.

Sat Mar 03, 2012 9:40 pm

Quoting AA737-823 (Reply 26):
Everyone had to lose something- it's a MERGER.

You say that as if the customer had input, and is receiving benefits from this merger. Neither is true.
 
FWAERJ
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RE: New United.com Now Available.

Sat Mar 03, 2012 9:47 pm

Quoting kgaiflyer (Reply 27):
The AA site is as ugly as spit -- even though it's quite functional, and it hasn't changed much in decades.

AA's site was overhauled in late 2010 with the current "clouds" look.
"Did he really need the triple bypass? Or was it the miles?"
 
ua76heavy
Posts: 41
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RE: New United.com Now Available.

Sat Mar 03, 2012 10:00 pm

Quoting RyanairGuru (Reply 2):
Still, I personally preferred PMUAs website.

I agree. I'm 1K and it doesn't show "upgrade pending" on any of my reservations now like before. Have PMUA 1Ks lost that benefit?
 
ikramerica
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RE: New United.com Now Available.

Sat Mar 03, 2012 10:01 pm

Notes:
It's a few hours in. These things can't go smoothly. There is too much going on dynamically to flip a switch. UA/CO couldn't simply shut down for hours like even Apple does during product launches. Doesn't work.

UA website was more modern looking but CO has a lot more features. Flight search on CO was superior for most things (not all) and award search a million times better. OneWay partners awards are plenty at CO. Not even possible on PMUA.com. You UA.com lovers, once it comes time to book award travel, you will change your tune.

MadameC, your account will be fixed by Monday. Your status is not gone. And while you might have nostalgia for the UA, number, CO and AA alpha numeric ids are far easier to remember in the long term.

UA will redesign the interface. Once the back end is working, applying a new front end is child's play. The website is only one part of this. A new website can be running concurrently in house, testing ad nauseum, and then the switch flipped. But not while the middle tier and back end are in flux.
Of all the things to worry about... the Wookie has no pants.
 
nyc2theworld
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RE: New United.com Now Available.

Sat Mar 03, 2012 10:23 pm

Quoting ua76heavy (Reply 30):
I agree. I'm 1K and it doesn't show "upgrade pending" on any of my reservations now like before. Have PMUA 1Ks lost that benefit?

For Premier Upgrade Automation the new UA does not display if an upgrade is pending, its assumed that the system will upgrade you automatically. Only when you use an instrument will you see your flights listed AGAIN in first or business saying "this segment is waitlisted."

The new united.com has taken almost nothing from the old united.com. How the old continental.com operated is how the new united.com operates. Keep that in mind and you'll be fine.
Always wonderers if this "last and final boarding call" is in fact THE last and final boarding call.
 
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kgaiflyer
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RE: New United.com Now Available.

Sat Mar 03, 2012 10:41 pm

Quoting FWAERJ (Reply 29):
Quoting kgaiflyer (Reply 27):The AA site is as ugly as spit -- even though it's quite functional, and it hasn't changed much in decades.
AA's site was overhauled in late 2010 with the current "clouds" look.

So . . . now it's pretty?  
 
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kgaiflyer
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RE: New United.com Now Available.

Sat Mar 03, 2012 10:45 pm

Quoting ikramerica (Reply 31):
OneWay partners awards are plenty at CO. Not even possible on PMUA.com

Yes it is.

I'm doing one on March 18th

One-way awards are for the guy who spends his miles as fast as they land in his account.
 
ghifty
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RE: New United.com Now Available.

Sat Mar 03, 2012 10:58 pm

Quoting FWAERJ (Reply 29):
AA's site was overhauled in late 2010 with the current "clouds" look.

The AA site is the same, with a different home-page. When you select flights or go to multi-city booking, it's still the pre-2010 web interface. Same thing for the Virgin Atlantic website. Up until recently DL's webpage was like that -- it's more well-integrated now.
Fly Delta Jets
 
BOACCunard
Posts: 316
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RE: New United.com Now Available.

Sat Mar 03, 2012 11:16 pm

Quoting kgaiflyer (Reply 27):
The AA site is as ugly as spit -- even though it's quite functional, and it hasn't changed much in decades.

Oh, come on, decades? "Decades" means at least two of them, and I'm pretty sure AA didn't have a web site in 1992.
Getting There is Half the Fun!
 
ikramerica
Posts: 13772
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RE: New United.com Now Available.

Sat Mar 03, 2012 11:54 pm

Quoting kgaiflyer (Reply 34):

I'm not sure if you are agreeing or not but one way partner awards were not possible to see or book on pmua.com. You had to call UA. I tried 8 months ago and 1 week ago.

I also don't know about the LCY issue someone is having above but LCY does show up as a connection option in London onward on LX even warning you are arriving LHR and leaving LCY. I'd suggest that if your final destination is LCY try using LON instead of LCY and it might give all options?

I know LCY does show because I just flew LAX-LHR-ZRH but was given the option of LAX-LHR/LCY-ZRH
Of all the things to worry about... the Wookie has no pants.
 
RyanairGuru
Posts: 6554
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RE: New United.com Now Available.

Sun Mar 04, 2012 12:01 am

Quoting C010T3 (Reply 23):
Considering that PMCO flights did not have First and Business Class, you're looking at a PMUA flight. The problem is with PMCO intercontinental flights.

I'm aware of that it's a PMUA flight. I was merely noting that GlobalFirst and BusinessFirst have not been integrated into their seat maps yet.

Quoting ikramerica (Reply 31):
CO and AA alpha numeric ids are far easier to remember in the long term

That I agree with. The letter-number combination is really easy to remember, whereas my EK and DJ numbers are both 12 numbers long which means that I have to look them up every time I want to do anything with my account.
Worked Hard, Flew Right
 
777fan
Posts: 2256
Joined: Wed Jan 04, 2006 12:09 pm

RE: New United.com Now Available.

Sun Mar 04, 2012 12:10 am

Quoting ua76heavy (Reply 30):
I agree. I'm 1K and it doesn't show "upgrade pending" on any of my reservations now like before. Have PMUA 1Ks lost that benefit?
Quoting ikramerica (Reply 31):
Notes:
It's a few hours in. These things can't go smoothly. There is too much going on dynamically to flip a switch. UA/CO couldn't simply shut down for hours like even Apple does during product launches. Doesn't work.

Whereas things were looking up before (system-wise), there are apparently some glitches. The Tribune has done a 180 on the topic but strangely incorporated parts of two conflicting articles into one. Here's the latest update:

http://www.chicagotribune.com/busine...rs-smooth-20120303,0,5536440.story

Quoting ikramerica (Reply 31):
And while you might have nostalgia for the UA, number, CO and AA alpha numeric ids are far easier to remember in the long term.

I also preferred the old UA numbers (have since 1983!).

777fan
DC-8 61/63/71 DC-9-30/50 MD-80/82/83 DC-10-10/30 MD-11 717 721/2 732/3/4/5/G/8/9 741/2/4 752 762/3 777 A306/319/20/33 AT
 
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kgaiflyer
Posts: 2589
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RE: New United.com Now Available.

Sun Mar 04, 2012 1:27 am

Quoting BOACCunard (Reply 36):
Quoting kgaiflyer (Reply 27): The AA site is as ugly as spit -- even though it's quite functional, and it hasn't changed much in decades.
Oh, come on, decades? "Decades" means at least two of them, and I'm pretty sure AA didn't have a web site in 1992.

No matter. I didn't have a computer in 1992.

Anyway (so that we don't go off topic) UA's web site is way, way more appealing than AA's web site.
 
LOWS
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RE: New United.com Now Available.

Sun Mar 04, 2012 1:42 am

It keeps routing me back to pss.united.com.

Are they having issues?
 
einsteinboricua
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RE: New United.com Now Available.

Sun Mar 04, 2012 1:58 am

It does look outdated, especially for an airline that has gone through a change. Leaves a lot to be desired.
"You haven't seen a tree until you've seen its shadow from the sky."
 
point2point
Posts: 2080
Joined: Fri Mar 19, 2010 10:54 pm

RE: New United.com Now Available.

Sun Mar 04, 2012 3:52 am

Quoting worldflyer (Reply 21):
The link to the interactive route map is on the Route Map page (see yellow higlight)

http://www.united.com/CMS/en-US/travel/Pages/routemaps.aspx

Thanks, I missed it there, and only saw the .pdf maps. And good that it's there, it makes things much easier. And I have to add that even with the interactive, and UA now being so big, that any non-hub city (SEA, STL, MSY etc) seems to have at least 5-6 UA destinations, and with partners another 2-3, so almost every city has at around 8 destinations, and that can make a busier map..... and then, going into the hubs....... just massive between SFO, LAX, DEN, IAH, ORD, EWR, and even CLE and how all of them have a lot of n/s destinations.... DEN alone probably has over 100 destinations..... and that map has a lot to handle, and does a pretty good job at it.
 
bioyuki
Posts: 100
Joined: Thu Nov 05, 2009 8:00 pm

RE: New United.com Now Available.

Sun Mar 04, 2012 6:57 am

Wow, is United really using Continental's site? I really haven't had any complaints about the merger until now. The CO site looks god awful and is straight from the 1990's. Simply embarrassing.
Next flight: UA 35/NH 40/UA 876: SFO-KIX-HND-SFO
 
hoya
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RE: New United.com Now Available.

Sun Mar 04, 2012 8:34 am

Does the new site show record locator information for codeshare flights or non-united flights (LH)? On old united.com, in my itineraries, if I had a flight on Lufthansa or other airlines, their record locators were displayed. Made it easy to see the reservation on that airline's site, pick and change seats, etc. I don't see that info on the new website.
Hoya Saxa!!
 
LOWS
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RE: New United.com Now Available.

Sun Mar 04, 2012 2:43 pm

http://www.portfolio.com/business-tr...hits-turbulence-in-computer-switch

Quote:

The pre-merger United part of the airline now seems perilously close to a meltdown.

Overall for the day, which about half of the schedule done, just 47 percent of the old United's flights are departing on time and just 67 percent are arriving on time. Compare that to the old Continental part of the airline, which is doing 69 percent on arrivals and departures. And remember that the old Continental part of the airline is saddled with Newark, its largest hub, where 69 percent on-time is thisclose to the best it can do.



Are things going so badly as they are making it out to be?

[Edited 2012-03-04 07:43:42]
 
atrude777
Posts: 4258
Joined: Wed Aug 13, 2003 11:23 pm

RE: New United.com Now Available.

Sun Mar 04, 2012 3:07 pm

My miles have now transferred over to the new account, still waiting for the 50,000 promotion from the Credit Card to post now, hope that one goes through.

While I miss the look of United.com (PM) however the functions of CO's website is much better, shows many more flights option, both booking and award availability, I am impressed.

Alex
Good things come to those who wait, better things come to those who go AFTER it!
 
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ssteve
Posts: 1174
Joined: Fri Dec 02, 2011 8:32 am

RE: New United.com Now Available.

Sun Mar 04, 2012 4:11 pm

The fit and finish of the website will be much easier for them to improve in the coming months once the underlying databases are merged. Better than a completely broken but pretty website.
 
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kgaiflyer
Posts: 2589
Joined: Sat Jul 19, 2008 3:22 am

RE: New United.com Now Available.

Sun Mar 04, 2012 4:43 pm

Quoting LOWS (Reply 46):
"Overall for the day, which about half of the schedule done, just 47 percent of the old United's flights are departing on time and just 67 percent are arriving on time. Compare that to the old Continental part of the airline, which is doing 69 percent on arrivals and departures. And remember that the old Continental part of the airline is saddled with Newark, its largest hub, where 69 percent on-time is thisclose to the best it can do."

Are things going so badly as they are making it out to be?

I was viewing and comparing two flight I take a great deal -- the late-in-the-afternoon SFO-BWI and the late-in-the-afternoon SFO-IAD . One (to IAD) departed 53 minutes late and the other (to BWI) arrived 13 minutes early. Yet both flights were basically flying the same course--simply landing at airports 52 miles apart.

It looks like delays are due to natural operations rather than computer glitches.