I was on the flight 90 debacle yesterday at LAX; in my million+ miles with the airline, this was the first one where I was thisclose to calling 911 due to the situation getting out of hand.
Flight 90 is a 757-300 LAX-EWR that continues onto Tel Aviv on new metal in EWR. Inbound equipment was about 3 hours late due to mechanical issues...and after a few more hours of mechanical issues on the ground, they decided to ground the plane...and after an hour after that, they decided to use a 757-200 that was parked at LAX to run the flight. Total delay of about 6 hours. Throughout the process, there was a total lack of information or help from any agents (or on the phone with the Premiere hotline) and they handled the downgraded equipment absolutely horribly.
Pretty frightening stuff. Apparently on Sunday UA 90 (LAX-EWR-TLV) got downgraded from a 753 to a 752 and caused a wave of passenger upheaval. The thread starter said he was "bumped" from a first class seat (full fare tix) to completely losing his seat and being told "there are other people that need to be seated up front." In addition to this, verbal fights between PMCO gate agents and customers were occuring blaming the merger on the customers (!!!) If you read the thread you will be shocked to read that a PMCO gate agent told an old man "Want to take this outside" as well as several of them dropping numerous F-bombs towards customers. Completely unnacceptable for the new United.
My big question: How do these PMCO gate agents get away with this? Had this been EWR I'm pretty sure there would have been some black eyes involved.
[Edited 2012-03-20 14:49:08 by srbmod]