boeingorbust
Posts: 164
Joined: Mon Oct 03, 2011 3:44 pm

AC Offer Vouchers

Wed Apr 04, 2012 3:10 pm

Was on an AC flight yesterday. Once again the IFE wasn't working. Happens about 50% of the time I fly with them. This time I was given a voucher with an apology note and a website to visit to fill out information and take advantage of an offer from AC as an apology. I filled out the online form and submitted and it said thanks your information has been submitted... What is the offer? What does AC compensate for downed IFE? Never seen this before. It gives no details on the webpage.
 
polaris
Posts: 1128
Joined: Thu Feb 10, 2000 7:03 am

RE: AC Offer Vouchers

Wed Apr 04, 2012 5:25 pm

Interesting. I fly AC often enough and have never had an issue with the in-flight entertainment system. I use the system to catch up on episodes of Modern Family...
 
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WildcatYXU
Posts: 2602
Joined: Sat May 06, 2006 2:05 pm

RE: AC Offer Vouchers

Wed Apr 04, 2012 5:37 pm

You will most likely receive a 5% discount offer that only applies to certain booking classes and only to the fare, not to the the fuel scamcharge. Basically useless.
310, 319, 320, 321, 333, 343, 345, 346, 732, 735, 73G, 738, 744, 752, 762, 763, 77L, 77W, 788, AT4, AT7, BEH, CR2, CRA, CR9, DH1, DH3, DH4, E75, E90, E95, F28, F50, F100, Saab 340, YAK40
 
Lucky727
Posts: 559
Joined: Mon Sep 29, 2003 10:27 pm

RE: AC Offer Vouchers

Wed Apr 04, 2012 9:53 pm

I had this happen once, and IIRC, the website compensation offer was for 25 or 50 Aeroplan miles (?)

... and with the value of Aeroplan miles at 3 cents, the value of your compensation works out to $1.50 - lol!

[Edited 2012-04-04 14:56:00]
··· [·] oooooooo [·] oooo oo ooooo [·] ooooooooooooooooooo [·]
 
aircanadaa330
Posts: 210
Joined: Thu Aug 21, 2008 5:28 am

RE: AC Offer Vouchers

Wed Apr 04, 2012 10:29 pm

Quoting polaris (Reply 1):
Interesting. I fly AC often enough and have never had an issue with the in-flight entertainment system. I use the system to catch up on episodes of Modern Family

same here....although I have yet to see the inflight map working, but at least the movies/pre recorded tv shows work so thats all that matters to me.
Cheers;
 
threepoint
Posts: 1292
Joined: Fri Oct 14, 2005 10:49 am

RE: AC Offer Vouchers

Wed Apr 04, 2012 11:11 pm

Quoting aircanadaa330 (Reply 4):
although I have yet to see the inflight map working

It certainly had its teething problems, but the map now works on all but the most rare of occasions. Any IFE glitch I have suffered was compensated by a 5% voucher as Wildcat mentioned above.
The nice thing about a mistake is the pleasure it gives others.
 
boeingorbust
Posts: 164
Joined: Mon Oct 03, 2011 3:44 pm

RE: AC Offer Vouchers

Thu Apr 05, 2012 4:22 am

I must catch all the lemon flights haha
 
aircanadaa330
Posts: 210
Joined: Thu Aug 21, 2008 5:28 am

RE: AC Offer Vouchers

Thu Apr 05, 2012 12:55 pm

Quoting threepoint (Reply 5):
certainly had its teething problems, but the map now works on all but the most rare of occasions

nice, not that the map function really impacted my flight, but its nice to see that they got everything working

Quoting Boeingorbust (Reply 6):
I must catch all the lemon flights haha

haha yeah seems that way....maybe one day you will get lucky
Cheers;
 
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longhauler
Posts: 4941
Joined: Sat Mar 06, 2004 12:00 am

RE: AC Offer Vouchers

Thu Apr 05, 2012 1:39 pm

Quoting Boeingorbust (Reply 6):
I must catch all the lemon flights haha

Don't buy a lottery ticket!

It has been a couple years since I have seen any IFE issues that could not be solved by a quick seat reset.
Just because I stopped arguing, doesn't mean I think you are right. It just means I gave up!
 
connies4ever
Posts: 3393
Joined: Sat Feb 25, 2006 10:54 pm

RE: AC Offer Vouchers

Thu Apr 05, 2012 7:59 pm

Quoting Boeingorbust (Thread starter):
Was on an AC flight yesterday. Once again the IFE wasn't working. Happens about 50% of the time I fly with them. This time I was given a voucher with an apology note and a website to visit to fill out information and take advantage of an offer from AC as an apology. I filled out the online form and submitted and it said thanks your information has been submitted... What is the offer? What does AC compensate for downed IFE? Never seen this before. It gives no details on the webpage.

Usually I read a book. Much more educational.

Quoting aircanadaa330 (Reply 4):
same here....although I have yet to see the inflight map working, but at least the movies/pre recorded tv shows work so thats all that matters to me.

I find the map function works less reliably on the NBs as opposed to the WBs. Agreed, the Thales system had a lot of teething problems, but the past 2 years or so it has been pretty solid in my opinion.
Nostalgia isn't what it used to be.
 
AirCanada787
Posts: 255
Joined: Wed Nov 17, 2010 7:56 am

RE: AC Offer Vouchers

Thu Apr 05, 2012 8:28 pm

Quoting connies4ever (Reply 9):
I find the map function works less reliably on the NBs as opposed to the WBs. Agreed, the Thales system had a lot of teething problems, but the past 2 years or so it has been pretty solid in my opinion.

I agree about the map function. On every widebody I've flown it has worked, meanwhile I've only had it work on A319's when it comes to narrowbodies. Just my experiences. Other than that they system has worked perfectly fine and never needed to be reset during any of my flights. But I guess maybe I have been lucky.

Quoting Lucky727 (Reply 3):
I had this happen once, and IIRC, the website compensation offer was for 25 or 50 Aeroplan miles (?)

... and with the value of Aeroplan miles at 3 cents, the value of your compensation works out to $1.50 - lol!

Has anyone else ever been compensated by another airline for IFE not working during their flight? I'm just wondering what if any type of compensation is offered by other airlines?
The mind, like a parachute, functions only when open.
 
Whiteguy
Posts: 1013
Joined: Sat Nov 29, 2003 6:11 am

RE: AC Offer Vouchers

Fri Apr 06, 2012 3:29 pm

Quoting AirCanada787 (Reply 10):
I agree about the map function. On every widebody I've flown it has worked, meanwhile I've only had it work on A319's when it comes to narrowbodies. Just my experiences. Other than that they system has worked perfectly fine and never needed to be reset during any of my flights. But I guess maybe I have been lucky.

I've done 4 flights on the EMB190 in the past month and the map has worked just fine!
 
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longhauler
Posts: 4941
Joined: Sat Mar 06, 2004 12:00 am

RE: AC Offer Vouchers

Sat Apr 07, 2012 3:49 pm

Quoting AirCanada787 (Reply 10):
Has anyone else ever been compensated by another airline for IFE not working during their flight? I'm just wondering what if any type of compensation is offered by other airlines?

I flew on Westjet a couple of years ago, BGI-YYZ. The IFE was not working, so a movie was offered ... at a cost ... if I recall it was $5.00. After all the money was collected using a credit card, it was discovered that this "service" did not work.

Passengers were told if they wanted a refund, they had to apply to Westjet head office, via their website. No one was happy!

Oddly enough, giving a beer in exchange, right on the aircraft would have been an acceptable compromise, but they said they could not do that.
Just because I stopped arguing, doesn't mean I think you are right. It just means I gave up!

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